I love this costume shop! I came here last Halloween and since then, I have come in for various holidays. They carry so many things- I am really impressed with their selection, and how organized it is. I was even here for a last minute accessory for my husband, the night before Halloween; it was a madhouse but they had staff working like mad to keep things sane, help customers, organize, and get people checked out quickly. They were so friendly and I was impressed they knew where every little thing was! I ended up coming back for a Thanksgiving Hat a few weeks later (and bought more than that!) and then again for Christmas costume pieces (gotta have that Santa beard for the Christmas party!) Each time I come in, they are so kind and eager to help. They also didn't mind that I was trying the hats and beards on and sending pics to my friend for her advice. I really appreciate this. Some costume shops are stuffy about these things, but these guys know a girl just needs a 2nd opinion sometimes! Keep up the great work guys! read more

My first time at the Halloween store. I wanted to buy so much stuff because it was so cool. Pretty affordable as well. The main things that cost a lot of props and masks. They run for up to $70 but as low as $10 so you just have to take your time and find the right one. The staff was very nice and friendly, and I appreciate all of their help. Even the people in the strawberry, friendly and nice. read more

Phantom Halloween - Costumes Near Me - Northridge , California

I like the variety and I could find my favorite costume. The only problem was the AC didn't work and you couldn't breathe because of their where a lot of people there. read more

Absolutely great customer service! I called yesterday about an hour before closing, to find a costume for my son to wear to a party. The man who answered the phone put me on hold while he checked to see if he had the costume, and he did not have it. He offered me a suggestion on how to put one together with things that I had from home as well as purchasing a wig. Imagine my surprise, when just two minutes later, he calls back and let me know that he has a costume that would work. He took his time to describe the costume in detail, since it is not the one that I wanted originally and then left it at the counter, so I could easily pick it up if we had decided to purchase it. We ended up finding the exact one that he wanted elsewhere, so we did not go to the store. But I will definitely come here in the future. read more

This place makes Spirt Halloween cheap, price wise. Good selection but very over priced decor/props. At least with Spirit they give you a 20% coupon. read more

Called from across the valley to ask about a specific costume; they were super nice and gave me all the details with sizing and availability. Drove all the way there to find out it was an (OVERPRICED KNOCKOFF!) of the character and it was obviously of lower quality. Sorry, but Deathpool is not Deadpool. And they knew exactly what they were doing. Unfortunately my time was in their hands and it was wasted with no regard. read more

Lots of dollar store merch marked at 6.99, was bitten by several mosquitoes while in the store. Was followed by staff throughout my visit, I don't have a large bag and I am an older lady who is now itchy due to store bugs. read more

Over priced! Everything they have is more then 50% off on amazon. I got a cheap baby shark for 50$ and it is 20$ on Amazon. They don't care about anything except letting you know 100 times that you can't return anything. Just buy online. read more

I wish I could give 0 stars. Called 3 times right now and the guy picks up and says 'PHANTOM HALLOWEEN STORE WERE OPEN TILL 10 COME CHECK US OUT' and then clicks lmao say hello atleast dipshit read more

My brother needed a donkey kong costume and every where else it is super expensive but here it is cheap and a nice man named Omar gave us a disscount. read more

Went earlier today after having dinner at Kopan ramen in the same shopping center. Got there at exactly 5pm when this rude guy (don't know if he was the manager) rudely asked my boyfriend and I what we needed in such a bad tone, I told him we were just going to look around. He automatically said we're closing in 45 minutes as if my boyfriend and I were going to stay that long in the shop for. I work in customer service and never ever greet people the way he does. No wonder the store was empty who would wanna shop there with such rude customer service. We literally left. I rather pay Amazon than deal with some rude customer service. Forget this place, please go somewhere else or shop Amazon. Even my boyfriend was like what is wrong with this guy. Smh. read more

Went in not knowing what exactly I was looking for my son and I and left very happy on what we got. Linda is such a doll and had so many creative ideas. She was such a big help. We finally decided on a dinosaur costume for my 17 month old son and an explorer costume for myself. Only downer that they didn't have the costume for me but she told me exactly what I can get at a regular department store to look like one. I did get the hat though. This place is great. Couldn't be happier!!! Thank you!!! read more

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Horrible customer service!! If you can go somewhere else, please do. "The manager", Dieter, is so condescending and rude that I could not believe he actually works there. Instead of helping to resolve a customer's issue with another rude employee, he instead belittled her and was antagonizing her as she was leaving. Hey corporate!! If you want to keep this store open, re-evaluate who you have in your local management. read more

Two guys were helping me out they were super friendly. Thank you wish I recalled their names.

Come on man, everything in here is way over priced for how dirty, old, and just cheaply made it is. You might as well shop for a costume at the target or something read more

Okay. How do I start? I came here for my last minute shopping, on my lunch break on Halloween day. I get to the parking lot and someone is directing traffic and telling people where to park. That's was so awesome and helpful! I get inside the store and grab what I needed. There was only one line in the middle of the store -- where costume are and where people are trying to look over your personal space area. While in line I was able to browse, and notice the prices were slightly high. My turn to pay for my $4 item (hair color spray). Took more than 10 mins to get to a cashier. No "hello or how are you today" from the cashier. Literally just ask me cash or credit? I said cash.. I gave her $5.00 and after that she just handled item. No "thank you or come back soon" read more

Phantom Halloween - Costumes Near Me - Northridge , California

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Two young guys, absolutely rude will great you at the door. Avoid this place if you can. After my kids stood in line for 20 minutes and got in, I parked my car and tried to join them in store. The two boys up front (who I regret not remembering their names) wouldn't let me in because it would be unfair to the rest of the people who were in line. Really!! I repeatedly told them that the kids had already been in line. But neither one cared to hear me out. There are many other places you can get much better service than these guys offer. And oh, the store manager; Deiter, is the biggest failure of the store. Don't even try him. He hates his job. He had so much anger as he was talking to me that was shocking that a "manager" could be so unstable and out of control... Avoid this place!!!! read more

If i could give this store no stars, I would! I've been going to this store for the past 2 years, everything was fine except for tonight. There's one employee who is very very rude! I understand that all sales are final and I wasn't trying to exchange anything. All i wanted was the mask that was supposed to come with my son's costume. This old junkie looking lady kept yelling and yelling at me that "All Sales are Final". First of all, i know how to read, second, i am not deaf! I cannot believe there are employees like her that can treat customers the way I was treated! Im sorry you hate your job so much but that's not my problem lady! I am never coming back to this store! They need to know what customer service is... read more

Tried to call this place during business hours to inquire about a costume I'm looking for. And when I say I tried I mean I called 3 times from 2 different numbers and not once did they pick up. Whoever is working Sunday evenings surely hates picking up the phone at all costs. You lost my business. read more

I want to first start off by giving a big thank you to Omar he was extremely helpful and attentive! By far one of the best costume stores I've been to in the valley had everything I needed and the costume I bought fit me just right thanks again! You guys have such an awesome team! read more

It was the week before Halloween, and my daughter and I needed last minute Halloween costumes. Many choices for the kids and overall one of the best costume stores all year round. Definitely making a stop year round with the family during the October months. read more

Bagged costumes, carded makeup and a scant amount of decor. Being open all year log (as stated by another reviewer) makes this place seem kind of dead, and not in a good way... stale is a better word. About 5 aisles of typical costumes, nothing exotic or super-timely, all very ordinary, and on the more expensive side. Some of the merchandize is out of reach (up high) with no visible price - which makes discreet bargain hunters uneasy and apt to just move along rather than ask for help. I really didn't find what I was looking for, which surprised me, but if you're willing to settle; they have lots of average options. read more

Need a costume in the middle of April? Halloween Adventure will save the day. I can't think of any costume store that opens year round in the valley other than here. They have a pretty large store with all sorts of outfits and accessories for any kind of costume party you need. The price is fairly reasonable. I thought it was a little bit expensive at first until I went over to Party City and realized that Halloween Adventure is quite a bit cheaper. The lady who owns the store is nice. I was looking for a bunch of random items to complete my monopoly character outfit. She was very helpful in looking for a hat, a cane, and a mustache. I would have spent hours there searching if she didn't help me. The store doesn't allow for returns or exchanges. All sale are final so you better make sure that what you're getting is what you really want. read more

This store had a great selection of costumes, props and other Halloween necessities. There were so many cool items that really helped me tune into my creative side in designing a costume. I came on Halloween day, so the place was packed, yet they still managed to have employees walking the floor answering questions, bringing down masks and moving the purchasing lines quickly. I give them credit for their hustle. Prices are affordable and anyone can get a great costume together for under $50, if you have skills! read more

A Halloween costume store that is open all year long!! This place have everything you need to decorate your house/yard and costumes from infants to anything that walks on 2 legs. The prices of the costumes ranges from 29.99 to 59.99. Go early before the sizes run out. Wonderful staff, they were so helpful. read more

I've been here three times over the past few months. During my first visit, it was kinda hot and stuffy inside which made it a little uncomfortable just to be there. They didn't have much in stock and the sales associate told me to come back in a few weeks as they were still receiving shipments. A few weeks later I returned and purchased a costume I needed for an event, which I ended up seeing for a lower price at another costume shop. Customer service wasn't bad during either visit, you asked a question and they answered it. However, on my most recent visit, there were three employees in store who seemed more interested to talk to each other rather than the customers. I also overheard them talking negatively about a customer. Not cool at all. I think I'll take my business elsewhere. read more

This store gets an extra star just because they do have a decent selection. If you're looking for a specific costume close to Halloween this might be your only chance to find it. But, the service is horrible and the prices are a complete and total rip off! Expect to pay anywhere between $60 and $100 for one of those pre-packaged mass-produced outfits you could have bought at Spirit for $30 if they weren't already sold out. It wouldn't surprise me if this store actually increases the prices of the outfits the closer it gets to Halloween just to take advantage of the desperate last minute shopper. Go somewhere else if you have a choice. read more

Open all year is a big plus for me. They have tons of costumes, masks and accessories. Reasonable pricing and friendly staff. I will definitely come back for all my Halloween needs. read more

Phantom Halloween - Costumes Near Me - Northridge , California

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They only have ONE fitting room! So having to wait is a pain. On top of that the fitting room smelled like crap in there plus, it doesn't have a door just a curtain. There's an employee standing right next to the fitting room but it still feels uncomfortable with just having a curtain when you're changing which you can see through from the inside. read more

Ahhh yes! Its that time! Haaaaallllloooooowwweeeeeeeeeennnnnn! So what do you want to be, Jamaican warlord, Doctor Bendover, Witch, Warlock, Ghost, or whatever you like! You talk about costumes and gear to get you rolling, this place has it. From handcuffs to wigs, to props, to body parts to scare the hell out of you. There are soooo many options at this place you cant go wrong. Get ready for that time peeps, and make sure this place is on your list for shopping! read more

After a fairly stressful day at work and three failed attempts to find any of the Halloween stores that I'd made a note of post-internet search...I was finally calling quits, when off of the 78 I spotted a huge Halloween sign. I veered off and somehow found my way back to it. You see, I've already had my actual Halloween costume for weeks. But only a week ago did I find out I needed a costume for my fiance's work event this weekend. Did I mention that I just drove down from Sacramento Sunday in my teeny little car to start a new job on Monday? And that I'm staying with my cousin's family which is a good 40 minute commute each way? Who am I? Wait, who are you and why am I telling you this??? I need a drink. Thank goodness I'm off to Vegas tomorrow. So I saunter into this place and am feeling hopeful given the size of this place thinking "they must have something in here; I can't leave without something because I fly out tomorrow after work." This was it - last stop before being the official party pooper in the group. I must say that out of all of the seasonal Halloween places I've been to over the years this was the first time it was actually enjoyable. The staff was super friendly and provided amazing service! None of that 'this is my temporary job so F off" attitude here. They didn't have a huge selection of the theme I needed to shop for (seemingly everything else though) but I found something that will work and that's all that really matters. I was mostly satisfied with merchandise; I just wished they sold the cheap-y boots (for my actual costume) because I don't want to go back to the crappy Spirit store to give them money. This place wasn't on my way anywhere, and if I even knew where I was I'd tell you to go here anyways - the employees are really awesome - kinda feels like you're just kickin' it at a party with friends of friends. read more

Came in here genuinely excited that Halloween stores are beginning to open again. Unfortunately the employee who was working was extremely rude from the very beginning. I was walking around the store, and every time I would take a look at the employee he would nod his head and dog us. Not sure what was up with him that day it was an older white guy. Anyways selection wasn't so great. read more

BUYER BEWARE!!! Their return policy is as scary as their costumes. This place is ran by ghouls. They wouldn't give me a refund or an exchange a day after my purchase. Not good business ethics at ooooll. You would think they would at least apply a restocking fee to a return but nope. Stay away. read more

This little hidden gem is open year round!!! Life savers in my book as we are trying to prepare for this years Ren Faire in Irwindale :) only one staff member was present but very attentive to the handful of mommies and kids. Defiantly plan to return for my future costume needs :) read more

Large selection and friendly service is what you will find here. Good size parking but I'm sure as Halloween comes closer you will find street parking. Open all year maybe. read more

We all have fun going to the Halloween stores during Halloween season but rarely do you find a Halloween store that is open year round! This is one of those rare exceptions and boy do they have a lot of items stocked. The cool thing is that you can start your Halloween shopping early so that you avoid all of the lines during Halloween season (September/October). They have everything from inside decorations, outside decorations, masks, costumes, props, makeup, and more. I bet you even if you went to this place in April, you would catch Halloween fever and wish it were October already! read more

Never going back to this place. The customer service is terrible. Do not and I repeat do not buy anything here that you child or yourself is uncertain of. Customer service reps are like used car salesmen. They will convinced you to buy a costume and when you get home and realize its a piece of shit. You can't return it. Not once during checkout, nor stated on the recite that all sales are final. I tried returning the unworn costume the next day and the manager was the worst person I ever had to deal with. She would no help and was just blatantly rude as f* ck. If you are unhappy just ask for the corporate phone number don't deal with these A-holes read more

Best selection of Halloween costumes. My sister was unable to find her kids any costumes im Bakersfield so I came to purchase them and left extremely satisfied. The employees were extremely friendly and helpful. Any questions I had were answered. Thank you all so very much. read more

Great Selection! Friendly And Helpful Employees! Lots Of Free Parking Lot Parking And Street Parking. This Place Has A Great Selection Of Items! Definitely Check This Business Out!!! read more

Very well organized and wide selection. Great customer service, I will definitely be back.