Yeah so, two years ago me and my friend came here, we were just goofy teenagers with childlike wonder. We made a mistake by coming here that day. As we walked up to the fluff pumper, with our capybara bears, the woman(?) snatched them. My friend and I talked amongst ourselves while she pumped the bears with the fluff. When the foot got lifted from the pedal so she could stitch the back of the bear up, one of us looked at the other and whispered a joke about "imagine if someone just stepped on the pedal and the fluff flew around the store." Notice how I mention, neither of us actually said we do it. It was COMPLETELY HYPOTHETICAL. Somehow, her ecolocation ears picked up on this silly remark and immeditally got beligerant and put an end to our convo and our silly mood. She said "Ohhhh so you think youre funny?" With a sarcastic and conniving voice. and we side eyed each other out of confusion because we didnt understand what was so wrong about a little joke that had no intention behind it. then she adds on to it when we dont respond and says " You also think you're five years old??" Implying that we, as 15 years olds, were too old to be shopping at Build a Bear. What happened to the loving environment that appeals to minors,--which we still were? I was utterly shocked, me and my friend sat there in silence, still not responding to that edgy comment. Ever since, I ( and my friend) have vowed never to return. I do not believe her reaction was needed and we very obviously were not going to do that thing, we joked about wondering what would the outcome be if someone were to do it. Anyways, the capybaras were cute and I have had other good experiences here, prior to the one mentioned, and I could not exclude that from this passionate review. read more