I like this place! First, the parking lot is a complete zoo, but we've always been able to find a…read morespot after hunting for a bit. We always come around Christmas time as well, so it's probably way more chill during the rest of the year. Inside, half of the store sells toys and books, and the other half is a playground for the kids. I wouldn't say the toy selection is incredible or anything, but my kids normally find something that they enjoy. Of course, they tend to be the $3 squishy toys and not the stuff that's supposed to expand your mind, but I'm not complaining :) The indoor playground isn't bad! My son had a good time playing in the mock kitchen and chatting with the other kids. We'll probably come back the next time we're visiting :)

absolutely horrible service and we will never spend another dollar here. We tried to return a non…read morefunctioning rock tumbler that we received as a gift and although it was proven in store that the toy didn't work (and we provided a receipt showing the gift was purchased there), we were told that without a box they would do nothing to help. Who in the world has all of the toy boxes after a 6 year old birthday party. The appropriate response would have been to offer store credit so we could have tried another item of the same type. The woman "helping" my husband was rude and we will definitely tell everyone we know to not waste time or money there. Typically, we love to support local business but the truth is that you can buy toys anywhere

This place is not real... dont go. Not sure why it still exist in yelp but there is no store front…read more Edit: it does exist, its in a mall about 15min west of downtown. Store in the mall is actually very nice and spacious. LOTS of merch... def would recommend the visit. I'd give 5 stars but the wrong address and waste of a trip is worth that 1 star... BUT AGAIN, SICK STORE WORTH THE VISIT FOR SURE! This place is not real... dont go. Not sure why it still exist in yelp but there is no store front Edit: it does exist, its in a mall about 15min west of downtown. Store in the mall is actually very nice and spacious. LOTS of merch... def would recommend the visit. I'd give 5 stars but the wrong address and waste of a trip is worth that 1 star... BUT AGAIN, SICK STORE WORTH THE VISIT FOR SURE!

The true test of a company's ability to outshine isn't when everything is going 100% well, it's…read morewhen mistakes are made. After a week of not receiving my item I reached out to ask when I could expect it to arrive since it was marked as delivering today. They told me they had no idea about this order and blamed it on the Shopify app which is weird because I ordered it directly from their website which listed as available and in stock. In order to make this right, the company did absolutely nothing, barely an apology. As a former manager I find this work ethic to be deplorable and I will never do business with this company again, they don't even know what they have in stock, but they take your money anyway. Poor managing and poor customer service, blaming it on the other guy.

Surprised by the service Selection: Great variety of items…read moreto purchase. The soaps were so cool and very uniquely made. We enjoyed perusing the shop looking at all the fun Knick knacks and gift ideas for Christmas. Great items for little kids to put in their stocking. My 4yr old nephew likes the stuffed animals and cute pens. My daughter came in to look for a sticker that said Knoxville TN which she found. I would have loved to buy something but I didn't because of the rude service. I give the shop selection a 5/5. Service: We were never greeted or even given a courtesy hello at the register. While we were perusing toward the back of the store we heard someone coughing and struggling with breathing. I am CPR trained and recognized she was chocking. I went to the front where she was located. I then asked her if she was chocking and she gave the universal sign grabbing her throat. I helped her take her back pack off and did the Heimlich. She was still struggling to breathe. After the first attempt I did it a second time she was still struggling to breathe. I turned to the workers tell them to call 911 but they didn't even move or look at me. And then did one more attempt, and she was able to spit out what was in her throat. She was crying and able to breathe after. She thanked me and I went back to my family. When I got to the register, I was telling my daughter that the woman was OK and what I had done. The workers at the register didn't even say anything they didn't say thank you. They didn't say is she OK and I know clearly they could hear the whole conversation if I could hear her coughing when I was close to the register. We purchased what we needed and we left. Disappointed at their reaction. I'm sure if there is cameras it was caught, as I was at the entrance. Again the rating would be less if just the service!!!! 2/5 Great shop, bad service!

Great local business with lots of cool and unique items. I wish they still had Havianas.read more

Wow this place has every puzzle you could ever imagine. So many quality puzzle and board games. As…read morea puzzle aficionado I can honestly say they have the largest selection I have ever seen under one roof.

They definitely lean into the puzzle theme here. On the floors, walls, racks, even completed…read morepuzzles hanging from the ceiling. They have an insane amount of puzzles for every age and ability level. There are some beautiful puzzles with TN scenery, puzzles with cars, flowers, characters, challenging designs, and even puzzles with an unimaginable 40k+ pieces. Say whatttt?! There are lots of games, puzzles, and card games that would make great souvenirs for visitors to bring home or to bring back to the rental home/hotel to keep everyone busy. Items are a bit pricey but that is to be expected at a tourist location like Pigeon Forge.

Great store with great customer service, they have a nice selection of toys and this a good place…read moreto go if you can't find your favorite video games elsewhere or around the holidays. The only drawback is that the games are quite expensive, that beings said though it is still a great place to find stuff in stock around the holidays, this place will usually have what you're looking for as a lot of other places will only have a rain check for you.

So, I only knew about this place because my 3 year old watches Handy Man Hal and he had an episode…read moreabout it recently he's actually the one who spotted it so we had to go check it out. We built 2 monster cars. It is just like build a bear. You can do basic and get the standard wheels, rims, etc at no additional costs but do you? Nope... you upgrade and pay for all the extras and accessories. If can be as cheap as $20 or the sky's the limit. Once you pick out all you want, you get to build your ride with assistance. Lastly, one more opportunity to upgrade at check out. Free bag or upgrade to a cardboard box garage, or a car backpack! We got 2 vehicle bases, non RC, upgraded rims on both, monster truck wheels on both, a spoiler on one, a front grill on one, and 2 cardboard garages all for $140. The 2 employees working were very helpful, polite, and informative. Great with my two boys ages 3 and 7. Would recommend if you have a car loving kid!

My son saw "Ridemakerz" on a show and had been begging us to visit ever since. So for his 5th…read morebirthday we took the plunge and drove all the way from Louisville so he could build his very own RC car. My son was so excited! The experience was everything we had hoped for. From picking your own car body from a wide selection, to choosing tires and rims, to putting the car together under the instruction of one of the knowledgeable team members: my kiddo had an absolute blast! The more accessories are added on, the more expensive the car will ultimately end up being so I recommend being aware and setting a limit with your kiddo before visiting. Thank you "ridemakerz" for the great experience!

Bad info. Phone number leads to a Subaru dealership. If you want business do better. What a…read moredisappointment.

Retro artifacts is a cool retro video game spot a hop outside the Knoxville area. Not only do they…read morehave 80s - 90's video games (nes, snes, saga, ps1) they also have computer games, board games, cds, and vintage collectible items that will surely make your collectors knees shake. The owner/storekeeper was super nice and talkative and had a very good knowledge of his inventory. While it had rained recently here and the store seemed to be in a bit of disrepair the staff was very accommodating and helpful. Setting this store apart from other retro game stores were its vintage movie paraphernalia collection complete with an autographed John Goodman big Lebowski framed poster. Super cool!! Retro Artifacts gets five stars because: 1) super helpful and friendly staff 2) chill location 3) diverse collection ranging from media to games 4)movie paraphernalia collection 5) reasonable prices

This place is awesome! The employees are always really friendly and helpful!…read more I mainly go for the Bandai Gunpla Gundam selection, which is always varied and there are so many to choose from! The prices are marked up a tiny bit on a few items, but that's mainly the massive-brand stuff like pokemon plushies, but never a bad amount. Other than that, all the prices are really fair and you get your money's worth!

Love the relaxing vibe of Hobby Town. Tons of crafts, models, paints, tools, games and everything a…read morehobby enthusiast needs.

I don't know what the other reviews were talking about the staff was very sweet they had good…read morepriced items and it was all good They had a wide variety of items and when comparing the prices to Amazon this stuff was about the same I had an amazing experience and would come again! Also i am not a robot

My granddaughter went to purchase some leggos that were priced at $14.99. When we went to check out…read morethe girl at the register said they were 40.99. I showed her what the sticker said and she said someone priced them wrong that there aren't any leggos for that price. I said that she could just return my money because if something is priced wrong, where I come from you have to honor that price and then go fix the rest that are priced wrong. I told her that she might want to go back and fix the rest of them because they are all priced wrong. Oh... She might have to get off her phone to do that.