We've been staying at Powell Valley every year we've come to Norris Lake. We love the location and…read moreall of our family is able to be together. When we heard new owners took over this year we were extremely excited as the rooms were not great and the water pressure was poor at best. When we checked in this year it was already a mess. An employee had to jump up and look in each window to find an empty room since the room we were told we were in was occupied. After 3 hours we were finally in a room. The rooms were much nicer! The water pressure was amazing! Ok this is looking better. The price increased more than 2x from 2020 to 2021 so we were expecting it to be nicer. The marina is completely redone and great. The new food is perfect. Sadly that is the last positive thing I'm going to have to say. While on our stay we never got a single fresh linen/towel/wash cloth etc. even though we asked for them every day. "Sorry they aren't getting enough clean ones to me" is what the lady in charge of cleaning told us. There were NO blinds/curtains in the entire place. So if you wondering if you are being watched, any of the house boats or any one on the lake could get 11 free shows. This also made sleeping very difficult. We were traveling with two small children and were excited to see they had wifi, helps with rainy day entertainment and night time winding down. It was down the entire time we were there as was the TV. This was not a fun experience especially since cell reception here is non existent. So double the price for no curtains, loud neighbors until 2-3 with paper thin walls, no tv or wifi, and no clean linens. Yeah I'm not thrilled. Now for the main reason for a one star. Chandra. As a business owner myself the one person that is the most important is your manager. The face that people see can makeup for a bad time or make a good time even better. But wow this lady was beyond rude, didn't care at all, and just had no ability to be professional. Told us after we told her what we'd like to see improved "yeah it was a real sh*$ show this year". What?! Not sorry. That and yeah it was busier than we expected are all you can say. They have ZERO organization, they didn't know what rooms were full or not, they attempted to kick out my in laws as they were supposed to check out Saturday (clearly paid through Sunday on all emails sent back to them l), and then had the audacity to say "I'm sick of you people's attitude". We met Brad during our stay and the guy seems nice but he needs to find new help yesterday. We will never be back! I understand people are short staffed and things come up but the lack of professionalism or even common courtesy is something that can't be looked past. Pay over 2x for a better looking room but the worst experience ever.

We had a great experience here . Norris Lake is beautiful and clean. The resort is Clean and staff…read moreis super nice . We stayed at their hotel and it was great. Loved the private patio with the room over looking the marina and lake . The restaurant Bar was delicious and have a great patio too. Their rental boats were awesome . We will be back .

New owners have done an awesome job! Food was delicious. We got a pretzel which was huge, my…read morehusband had a double dock burger with bacon and onion rings which was the best burger we've had on the lake. Onion rings and fries were fried ro perfection. Tony was cooking and he did a fantastic job!

Finding a hair in my food completely ruined the meal. The burger was otherwise okay, but this…read moreshouldn't happen. I hope the kitchen takes cleanliness more seriously to prevent this from happening again.

Great experience, 10 out of 10. Bryce is very knowledgeable, personable, experienced and patient…read more I really appreciated him putting my on to some really good fish, even though I am the world's worst fisherman. He made the experience fun and relatively easy. Definitely worth the trip, time and money. I highly recommend checking Bryce and Tennessee River Monsters Fishing Guide Service out, you will not regret it.

I came here to do some trail riding with family. Windrock is a huge place and there are so many…read moretrails and options for outdoor entertainment and sports for all levels. There are easy up to very difficult trails, there are bike trails, and they even will bring riders up to the top along with their bike. My guess is that my group traveled around 70+ miles over the two days I was there. Now I need to replace a busted tire and a bent rim. The Windrock campground is also quite large and clean. I stayed in a tent site that had plenty of room. The parking is setup to handle visitors with trailers and extra vehicles. The bathhouses are nice and the hot water is plentiful. Overall, I had a great time. The personnel I interacted with were really knowledgeable and friendly.

I had to redownload yelp just to leave this review…read more This place is AMAZING!!! My buddy and I were biking to Myrtle Beach from Colorado and this was our last campsite before the last stretch in. We did a regular campsite right behind bathhouse #2 and let me tell you...10/10 would and will camp here again. Toilets, showers, open spaces, far enough away neighbors that aren't tent camping. That shower after 1300 miles on a motorcycle was THE best. Reserving the spot the day of our arrival was even better. The gal was very helpful and made the booking process so easy. The ONLY thing...it's a bit of a steep paved road, about 1/4 mile, to get from the road to the campgrounds. But, we made it up on our motorcycles and there were several toy haulers up here as well.

Was really looking forward to trying after all the hype....what a let down…read more Gorgeous atmosphere, location & the staff was incredibly professional, now if that could be applied to the food quality they'd be in business. Mediocre Cocktails, appetizers luke warm at best. Tried the pork chop which was decent, the glaze was the best part. We were concerned when everything came out so quickly, not usually a good sign & unfortunately correct. Truly the worst Brussels sprouts I've ever had, cold, overcooked & terrible flavor, we sent them back & replaced w/ EXACTLY the same thing! Again, NOTHING is fresh served in 2 min! 3rd time replaced with luke warm hospital broccoli, not an ounce of seasoning. Half the meal wasn't eaten. Was kinda shocked no effort was made to comp part of the bill, desert....etc. Great place for a so-so cocktail and a walk in the gorgeous grounds is about it.

Dec 15th! What a treat to walk through all the Christmas lights along the paths!…read more I believe was their second year of lights. It was amazing! A chilly night, bundled up for it and a Hot cocoa from the drink trailer was just the perfect ticket to stay out longer! Can't wait for the next display!

I can't rave enough about On Board Watersports! Ben makes my birthday trip to Norris Lake fun, safe…read moreand memorable each year! Not only does he help my friends who have never surfed before, but he helps me get better, lets us DJ, keeps us safe and makes sure we all have a fun and successful day on the lake! Riley and Liz are the best too! Highly recommend On Board Watersports! Thank you Ben!

Went fishing with jay this morning and had a Great Day on the water. Actually caught 18 fish -…read morereleased all but 6. What a blast! Thank You Jay for a Wonderful and Fun Day.

My 15 year old son and I used Jay for some striper fishing in June 2020. I had met Jay at the…read moreSportsmen show in Cincinnati, OH and was impressed by his knowledge, friendliness, and prices. In the 6 months from when I booked to when I fished, Jay was very professional in returning calls and answering questions. Our fishing experience was equally impressive as we caught our limits both days. The bite was poor on the lake as most boats were catching few if any, fish. It was here Jay's experience and dedication to his customers shined. I could tell he knew his stuff as we were moving to different spots if there was no action. We caught huge fish and were limited out by 10am! On the second day Jay suspected the bite might be tougher. Jay strongly recommended we be on the lake fishing by 5am. I was so glad we agreed as we had our limit by 7:30am! We fished a little longer for catch and release but by 8:30am, the fish bite switch was turned off and we we effectively done. We were very lucky to have had Jay as our guide this past weekend! My son enjoyed Jay a lot as there was plenty of laughter and teaching on Jay's part. Most important to me was the fact we caught fish and my son had a memorable, positive fishing experience. We look forward to fishing with Jay next year again!

We had to give a 1 star review because zero stars was not an option. We rented 2 ski boats 4 months…read morein advance & paid a deposit. We called 2 months out to confirm they were still operating during Covid. They said they were fully operational. When we arrived, after driving 6 hrs, they had lost our reservation and said they did not have boats for us. They finally gave us one run down speed boat - only 2 years old and trashed inside and most gauges did not work- and one pontoon which we had to swap out for a different pontoon -also had multiple gauges not working- as we went to leave since they decided they wanted to work on that one. They gave us a discounted rate ONLY because we negotiated. They had no intent to make up for their loss of our reservation and giving us 2 poor boats. Two days into our trip, the speed boat broke down and was no longer useable. After they hauled the speed boat away, we went to the marina to pick up a Tritoon - the telescoping tow tower would not extend to the tow position. Had we not come to pick it up ourselves, we would have missed a complete other day boating. When we arrived to pick up the Tritoon, they still needed to clean it out, inspect it, and gas it up. When we returned the boats at the end of our trip, we attempted to renegotiate the price since the price we had agreed upon was for 1 speed boat for 4 days and 1 pontoon for 4 days, but we only had the speed boat for 2 days since it broke down. The manager, Tobi, finally said by her power she could give us $100 off and would talk to the owners the following week to see about a refund on top of the $100. We called Tobi back the following week as she instructed; she preceding to not remember our case and that the owners denied even giving us the $100 refund.

I love this place. The people are nice and friendly and the boat was in great condition. We rented…read morea houseboat and a pontoon boat. This is our second time renting from them and we had great experiences both times. We're definitely coming back here!