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    Bug Off Screen

    5.0 (1 review)
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    12 years ago

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    Poly Pro Window & Door - What a place , I would love to have!

    Poly Pro Window & Door

    (21 reviews)

    Jeff did 2 homes for us- doors, windows, door knobs, shower enclosures…read more First one was fine the 2nd one not good. 3 windows were measured wrong, caused a delay. - 1 I caught b4 it was ordered. The shower door he installed has leaked from day 1. And, about 1/3 of the time it doesn't slide. I have repeatedly asked for a new track to no avail. I think he's lost his touch

    Run away...if you are considering a purchase from PolyPro. I ordered 8 interior doors and…read morecasements, which were paid for in full September 1, 2023. What should have taken 6-8 weeks for delivery instead took over 12 MONTHS. Reason? The order for the doors was never placed until NEARLY 10 MONTHS after the fact; and the casements order wasn't placed for nearly a full year. I can think of only one reason for such negligent behavior---that the money paid for my order was diverted to other business or personal needs, causing the extreme delay in placing my order. (Realize I could be mistaken, but I can think of no other reason that makes sense to me.) I actually had to threaten pursuance by my credit card company for a full refund unless my order was placed immediately. Only then were steps taken to place my order. Communication is a real problem and is almost nonexistent both within the organization and with customers. When I tried to communicate for status updates over the prior months, my calls were ignored. At one point, I was even told that voicemail was broken. I suspect Spectrum might say otherwise, but even if it were true, what are the odds that a business professional would allow his voicemail to not function for months on end? When my order was finally delivered mid-August 2024 (50 weeks later), only 6 of the 8 doors were delivered, with zero casements. Jeff didn't even realize that 2 of the doors were missing and wanted me to verify the order! Upon follow-up, I was advised that the manufacturer had a mechanical malfunction causing the shortage. Whether that was true, a falsehood, or another indication of financial woes, I have no idea. The two remaining doors were finally received at PolyPro two weeks later, but getting them delivered to me was another nightmare! Although the office assistant confirmed delivery on Wednesday, August 28th, delivery was instead attempted Friday, August 23rd with NO NOTIFICATION. I had been gone most of that day, and late for my next appointment when the delivery attempt was made, so I was not able to accept it. Still in anticipation of delivery Wednesday, August 28th (as no one had indicated otherwise), I hired someone to help me stain the doors and casements in preparation for installation the following week. No delivery was ever even attempted---not Wednesday (8/28), not Thursday (8/29), not Friday (8/30). Realize I live only 2 miles from PolyPro and the remaining order consisted of only 2 doors and casements, but my pleadings were ignored. My labor schedule was quashed. It is now 367 days since my order should have been placed, and I am finally able to say that my doors and casements have been delivered. I am missing one component---the framework needed to hang my closet door---but I have given up on Jeff providing it, even though he said he would order it on multiple occasions. I have since purchased the framework (already constructed, even) through Mayan Hardware, who is a supplier for the same door company used by PolyPro. The nightmare is finally coming to a close. I have been lied to, ignored, neglected, disrespected, and taken for granted. If you want the chance to experience the same, PolyPro is for you. However, if you want an experience you can count on, you might want to consider working with one of the many other window and door suppliers, and save yourself the headaches, frustration, and anxiety. I am saddened by the need to submit this review---I don't do it lightly and vacillated whether to post it at all---but I came to realize that businesses shouldn't be able to treat people so callously without any consequence.

    Beltran’s Painting & Construction

    Beltran’s Painting & Construction

    (26 reviews)

    What a fantastic experience. We have a 100+ year old cabin here in Cambria that has been painted…read moremany, many times over the years, and has seen every kind of weather this area could throw at it. The paint was old, chipped, faded and really sad-looking. We wanted the best painters in the area and researched extensively. Beltran's was the one recommended over and over. They such did a fantastic job (pics attached) and were wonderful to work with. Jose and Nikki did an estimate and on the scheduled day the rest of the team showed up and worked quickly to transform the old place. When we were unsure of a color choice both Jose and Nikki gave thoughtful input (which we took) and the choices we landed on were exactly what we wanted. We recommend Beltran's without hesitation and will love to work with them again.

    Jose and his crew did a fantastic job in repainting my back deck, stairs and railing. They also…read moreidentified hidden deterioration in one of the key structural support posts and their construction crew replaced it. They also pressure washed my entire house and repaired and touched up a number of minor rusted nails. My entire house looks like new! Their bid was very reasonable and accurate, with no additional surprise charges. Nikki, their office manager, job coordinator and scheduler did a great job in keeping me informed and she made sure the job was completed right on schedule. Finally, their crew did a wonderful job cleaning up each day. Jose and his team are very professional and take a great amount of pride in their work. I would highly recommend them for any painting or construction repair work that you may need done.

    Estero Glass

    Estero Glass

    (23 reviews)

    Bad service. I ordered some replacement parts for my windows. They had to be special ordered…read more After about a week I got a call that the parts had arrived and I could come down and pick them up. When I got to the counter I was told that one of the employees had the parts at their house and he wasn't in. No "sorry" for the inconvenience, no apology, no offer to mail me the parts. I'll take my business someplace else.

    We had Estero Glass replace a Milgard window installed by Atascadero Glass that leaked like a sieve…read moreover the last 4 winters. Atascadero Glass had come out numerous times to "fix" the problem and I had caulked everything within 15 feet of the window to no avail. Estero Glass completely replaced the window with a custom window that was built in, and NOT a slide-in which the Milgard was. They did good work and completed the job in one day. In the recent torrential rains, the new window did not leak a drop. This was a great relief as we had spent the last 4 winters rotating towels on the window ledge to prevent water damage to the dry wall. A word of advice: AVOID slide in windows, unless you have a stucco house. The only thing preventing water intrusion into your house is a thin line of caulk. And we know that caulk eventually fails. We have other very minor leaks from these crappy Milgard slide-ins, which we will have Estero Glass eventually replace. I can highly recommend them. They do quality work and the owner was very easy to work with. I would not hesitate to hire them for any glass work you may need.

    Hamon Overhead Door Company - Full Vision Door in San Luis Obispo

    Hamon Overhead Door Company

    (48 reviews)

    I was looking for parts to fix my LiftMaster/elite gate opener. I found that Hamon was the best…read morerated local supplier so I reached out. John was very cooperative and looked up the information found that it was discontinued, but gave suggestions on alternative sources. I would certainly Come back to his business in the future as needs arise. With an footer stating: Celebrating over 57 years of Overhead Door Excellence I am impressed!

    They were responsive. Timely…read more The job was to replace the glass at top of garage door only in one panel. When finished the tech l, Landon didn't offer to show me the work and I had to say well let me see how it looks. I feel like he knew I was not going to be happy with it. Unfortunately the replacement miter cut window frame was not measured long enough so there was a 1/4" gap at corner. And the plastic frame pieces were not pushed in smoothly. In the center there were 2 shoved in areas and wrinkles. But it was just the huge gaping corners that shocked me. Clearly not cut long enough I'm used to working with contractors on home projects and I just tried to politely ask why he would do an install like this. And we recently had all new vinyl windows installed which is pretty much the same method where they cut the vinyl to miter and fit the corners of windows to seal it up, which is a similar process. Anyway I do feel that I understand how it was done . Just not why it was done so sloppy for lack of a better word. In future I would use this company again if a different tech was sent out. If I hadn't said anything I would have been upset with myself for not speaking up and asking why it looked so bad. Thankfully it's on the inside but I still expect it to look good inside or out. But thankfully the outside of window is good. I don't think the outside frame was popped out like the inside had to be. Anyway it was unfortunate. In response to manager comment: To correct your statement. !!!! Landon did not use the existing old that were perfectly mitered window frame clips that hold glass in. He showed me a long piece of stock and said he cut new ones because he destroyed the existing when he pried them off the window. That's where the problem comes from. He cited new pieces too short leaving huge 1/4" gaps at corners looking really sloppy and unprofessional !! He left the top piece old but added new badly cut short pieces on bottom and sides. They were cut too quickly without properly measuring and miter corners did not come close.

    Rob Tol Construction - Deck repair

    Rob Tol Construction

    (28 reviews)

    Rob Tol Construction just completed a full remodel of our master bedroom, bathroom, and closet…read more From the start, working with Rob was a great experience. His bid was competitive, and he was able to offer suggestions and ideas that we hadn't thought of or didn't know were feasible. The initial timeline was several months out, but Rob remained in contact and was able to move us up on the calendar. The project was completed at the quoted price, plus a couple of scope additions we requested. Work took a little longer than expected, likely due to modifications needed to bring our aging home up to standard, and the perfection of our tile work; Rob does things the right way, and uses great subcontractors. The end result is beautiful. The bathroom remodel was completed so perfectly that we now see flaws in our guest bathroom which was remodeled 3 years ago by a different contractor. Our master suite has transformed from the worst part of our home to our personal sanctuary. I would not hesitate to hire Rob Tol Construction again. In fact, we're already planning to when we're ready to start our next project. As a side note, but important to us, Rob and all of his subs were great with our dogs. so we never had to lock them away during the project.

    I have been through several remodels with previous houses and I can confidently say Rob is a great…read morecontractor. I picked Rob because of his positive reviews. It took a little time to get on his calendar, but it was worth the wait. My remodel involved redesigning three bathrooms and the kitchen. All were taken down to the studs, so there was lots of demolition. Rob sequenced the work so I was never without a functioning bathroom. Everything adjacent to the work areas was wrapped and the floors protected. Rob and his helper were meticulous about checking all the new fittings for leaks and repaired damage from a pre-existing leak from an upstairs bathroom. Rob's original estimate was accurate and the only extras were things I asked for in the course of the job. Now that the job has been done a while I am completely satisfied.

    Bug Off Screen - doorsales - Updated May 2026

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