These guys are the BEST!!!
I was given a used toddler bed which brought bed bugs into my home. I tossed the mattress the day the bed was given to us but had NO IDEA the bugs lived in the plastic frame too. About a week later my little one started getting these mysterious bumps. After 3 weeks and 4 doctors later, I saw a bug on her bed frame when I was routinely checking on her in the middle of the night. Finally I knew what was wrong with my child and boy was it was traumatizing!! Anyway, tried the at home bombs and the next night I found another bug in the middle of the night. Ahhhh horrible. I got on YELP and found these guys. I called and spoke with Tony who was very nice. He explained the process and what needed to be done. He also quoted me a much lower price than what I was expecting to have to pay; $350 LESS than the other quotes I got!! He also followed up with a very detailed e-mail outlining exactly what needed to be done before they showed up to spray.
Tim was scheduled to come out on the Saturday following my phone call to Tony. When we spoke that morning, he let me know he was running a couple hours behind. I understand things don't always go as planned and I wasn't sleeping at home anymore so I let him know if he had to reschedule that I would understand but hoped he could still make it. He told me he would do his best but said if he couldn't make it he would come out the next day, which was Sunday. I was shocked that he even offered that and asked him to follow up with me a couple hours later just to let me know how he was doing. He got back to me before I had asked and let me know he was on his way, from the Valley and let me point out that my home is in Long Beach. It would have been really easy for him to bail on me considering how behind he was and how far away he was and the fact that I already told him if he needed to reschedule it would be ok but he was committed to showing up that day and I really appreciated it. When he got there he answered the million questions I had, assured me he would be thorough and get the problem taken care of. He also charged me $50 LESS than what I was quoted on the phone, knowing what I had been quoted by Tony. He was very nice, very thorough (he actually found egg sacs on the back of a frame hanging on the wall in my living room and the back of a table leg in another part of my home) and he explained the steps I needed to take so I would not be transferring this problem to my new home. When he was all done I asked him if he was able to go home and end his work day and he said he had one more appointment back in the Valley. Again, utter shock. He so easily could have cancelled on me to save himself a lot of time, traffic headaches, and gas but he was committed to keeping my appointment. I am soooooo thankful. They will be coming back in the next week or so for their follow up spray which is included within the price I already paid. These guys are seriously the best. They always answer their phones, they are very honest, very thorough, and priced so people can actually afford to deal with the unexpected nightmare at hand. I have already recommended them to family and friends and while I hope I never need their services again, I certainly won't think twice about calling them if I do. read more