Bug Busters' Mr. John Garlepp is a mega pro at finding the problem. We had a rat problem, and because of John, we are rat-free today. Thank you, John. Matthews Boys & Girls Club. read more

Two days after closing on Our home in Morrow,Ga , a Bug Buster guy proceeded to make rounds on our property without us requesting their service. Upon him proceeding to make his rounds, my wife and I explained that the service wasn't approved by us, and He replied that it was already paid for. The we received a bill saying that we owed them for a unrequested service. This company operates with a planned scandal. They'll trespass if you don't clarify that you haven't requested their service and the try to strong arm a payment. Beware!!​ read more

So once again Bug Busters arrived at my house at 3:16pm according to the time stamp on my security video. He was back in his van leaving at 3:21pm. Fastest $100 earned in the history of pest control. Tried my best to cancel this service on line. No doing. So I guess it's phone tag again. How on earth can they justify $100 for a total of 3 minutes in my yard after getting his sprayer out and returning his sprayer to his van his net time was 3 minutes. And he never sprayed the whole perimeter. He's on security cam the entire 3 minutes. NEVER EVER USING BIG BUSTERS AGAIN. read more

We started services 6/28. Since then they have had to come out 4 times. The most recent was 7/26 due to seeing spiders. And then we had to call 7/28 (yes, two days later) regarding ants in the bathroom. I was told someone couldn't come out until 8/2...which means we have to deal with the ants until then and of course the appointment time is not during a time when my wife and I would both be at work. I talked to someone about cancelling and was told I could speak to a general manager....haven't gotten a call back. And of course we don't have any appointment. The receptionist told me I could use dawn and warm water in the meantime....only issue with that is, we have vaulted ceilings and can't reach. Well, I guess not the only issue. Because another issue would be me having to work to get rid of the ants when I am paying someone else to do it. read more

Bug Busters - Ants. - Pest Control Near Me - Fayetteviile, Georgia

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I posted a picture of my PRIVATE PROPERTY sign! Can't you read what it says?! I have been calling tons of times and left several messages since yesterday and today and no one has been picking up the phone! If one of you don't call me back before Monday morning then I will be filing a lawsuit against your company for TRESPASSING on Monday! Yes I said it LOUD and CLEAR! The person came to inspect next door however he parked on MY property! I called the police and he left before the police arrived! read more

Bug Busters - Private Property - Pest Control Near Me - Fayetteviile, Georgia

Received a bill from them and have no idea who they are. Sounds like a scam. I wouldn't use anyone that doesn't know their customers or where they have treated. read more

I used them for almost two years- only because I was too lazy to look for someone else. When I have to take off work to be here for a service provider, I expect them to respect my time and show up during their 2 hour window. They can't seem to understand that simple concept. They never come during their time window- NEVER- over two years. They don't even call to tell you they will be late. Each time, I called at the last 10 minutes of my time window and they gave me some excuse. One time the guy was extremely rude and clearly talking about me when I answered, he then told me my guy had called in sick that morning. So, they knew that morning he wasn't coming but never called me??? That's when I canceled my service. Someone from customer service called me 4 months later! 4 months?! And they thought they'd get my business back?? No way. Stay away! read more

Mike Jeffes has been visiting our home for over 8 years and we practically consider him a member of our family. He has been one of the nicest people we have ever met when we moved to GA 10 years ago. He is professional, gets the job done and provides advice on how to keep the roaches away. We are totally satisfied with the service and Mr Mike made the transition between companies to Bug Busters easy for us. He should be employee of the year, every year. Thank you Mr. Mike! You represent Bug Busters well! read more

Josh at bugbusters is so so stellar with amazing customer service skills. Besides all the normal typical {he's on time, courteous etc comments) he is someone crazy trustworthy. I had our daughter at home work with him and he treated her with respect and thoroughness as if I were here. Josh and John-Michael have been quite amazing. read more

In April of this year, we began hearing scratching sounds in our walls and attic. Having had rodent problems in our last house, there was no doubt about the source: we had roof rats. We called several companies out to give us estimates on an exclusion and trapping, including a company I didn't know much about: Bug Busters. I called them as my work was offering a discount on certificates for work. The representative that came to our house was seemingly knowledgable, pointed out some of the possible entry points (just as the other companies' representatives did). Then he did something else: told us that Bug Busters was a provider of TAP insulation, which he claimed was a rodent repellent. "They can't stand the smell of it, it drives them crazy, and they leave." I informed him that I was most interested in an exclusion, and he quoted me a price that included the exclusion, trapping and the TAP insulation which was competitive with some of the other exclusion/trapping-only quotes I'd gotten from other companies. You know when something sounds too good to be true... The technicians showed up on time to that initial appointment, when the insulation was to be blown and the exclusion done. They spent approximately an hour doing the insulation. The technician spent a little more time in my attic inspecting things, then went down into my crawlspace for 10-15 minutes, and then said thanks, we'll contact you about following up and checking the traps, and left. I've had an exclusion done before. I know the time it takes. I also know that if you do it without a ladder on the exterior of the property, you're probably not doing it right. I called the company and let them know that I was not satisfied with the exclusion. The manager of the Decatur branch returned my call, and told me he'd be out to take a look, and gave me a date and time. He never showed up. I called back, he'd forgotten the appointment. Another time was set for an 8-10am window. He didn't show up. This time, he was stuck in traffic. Finally got him out to the house on a third try, and he agreed that the work hadn't been done properly. Some more work was done, and this time a little more time was spent. I was told that technicians would check the traps four times, which was also noted on my contract. One week later, someone came to check the traps. "Someone will call you to schedule the next visit." I was also told that they wanted to put some exterior bait stations out, but they were out of stock, and would let me know as soon as they were in. This is late May. They initiated no further contact with me. After continuing to hear activity of varying degrees through June and July, I called Bug Busters and told them I was dissatisfied with their service, felt that they did not live up to their contract, and would like my money back. I was informed that since I had paid with discount certificates (which were not free to me), I could not get a refund. But they wanted to come back and do more work. This time, they'd send their "wildlife expert" (why he wasn't dispatched in the first place went unsaid). The man who came (Court) was seemingly very knowledgable, pointed out some chew marks where they were likely gaining access. He wanted to come back out and do another exclusion on that area. They did so, doing both some exterior and interior exclusion work on one side of the house. "Someone will call you to schedule the next visit." Again, this didn't happen. Three weeks later, the sounds are worse than ever. I call them to let them know. They send a technician to check the traps. He doesn't do any exterior inspection to find out if they've chewed a new hole, etc. Just checks the traps and goes. "Someone will call you today to schedule the next visit." Didn't happen. By now, I've done a little more research, including going to the TAP insulation manufacturers website. You remember the TAP insulation, right? It "drives them crazy." Well, right there on their site: "Does TAP control mice, rats or squirrels? No, T*A*P has no effect on mice, rodents, or squirrels. However, it does not act as a food source for these animals." At this point, I call Bug Busters back and demand a refund. They have misrepresented the product they've sold me. I speak with the manager of the Decatur branch on Wednesday morning. He understands my frustration, but needs to talk to the owner of the company. One of them will call me back today. This doesn't happen. I call them Wednesday night and leave a message that I would really appreciate a call back on Thursday. This doesn't happen. I call them Friday morning and tell the receptionist that I would really like a call back today. This doesn't happen. Finally, Monday morning, the manager of the Decatur branch calls me back to let me know that they can't offer me a refund, after all "we did blow the insulation in your attic." You remember, the insulation that they sold me under false pretenses? read more

Our exterminator, John Michael, is always available when we need him and will work around our schedule. Couldn't be more pleased with the service. read more

I recently moved into a duplex in Midtown in a great neighborhood with plenty of trees and shade.. the only downside of this was that there is a mosquito problem behind the house where there is a lot of shade around my deck. I happened to see a Groupon deal for mosquito treatment through Bug Busters and thought this was a great coincidence that I would take advantage of. I paid for the groupon and called Bug Busters right away. They were initially very prompt to answer and schedule my treatment session, and were very aware of the groupon deal that I had. Then it went downhill. They missed the first appointment. They were supposed to arrive between 8am and 10am. They did not call to cancel. They did not call to tell me they would be late. They did not call at all. I called them and they told me that unfortunately the technician was not able to make it. I understood that.. maybe he was sick? Maybe his dog was vomiting? Maybe something very bad happened :( but whatever it was, I understood. So we rescheduled. Fast forward to my second appointment.. again promised to be there between 8am and 10am so again, I told work I would be in late. I waited.. 8:30.. 9:00.. 9:30.. 9:55.. I called them to see what was up. I was again told sorry.. we cannot make it today. What? Another missed appointment? No call again? That's it.. now I am mad. They rescheduled once again and promised to be there between 8am and 10am, but this time scheduled it a full week out. Today was the day. Between 8am and 10am again, my Bug Buster should be here. Well, right now it is 11:30am and I did not receive a call. There is no technician here. I still have mosquitos and I feel like Bug Busters is cheating on me after I keep giving them more chances to prove we can make this work. I called.. they told me again the technician was not able to make it. This time I wanted to know why. Where is your technician? I want them to head this way immediately as I have now been canceled on 3 times with no call. She says she will call her technician and get a resolution for me immediately.. I say if this is not completed today, I want a refund.. she understands and we disconnect.. but I already know I will not get a call back. Time to move on. Do not use this company.. they are worthless. read more

THEY informed me about Dec. 1 inspection over month ago. As usual of course nobody showed up so another day wasted. This seems to be the way they operate. I give them - 5 stars. read more

I would not recommend this company at all. They sprayed on Friday and by the next Wednesday I had 3 mosquitoes on my leg. We do not have water near our property and mosquitoes are not terrible, but I wanted a mosquito free yard for my two small children, under three. When I called to request they come out and respray they said that they would not respray without another purchase. I think this is absurd given we had not mowed the grass, it had not rained, or any other elements that would interfere with the spray treatment. I asked for the manager to call me back and never heard anything from them... So I am here to spread the word, I would never use them again! read more

This is the absolute worst company that you could get for anything. We have a contract with them and they have broken about 6 appointments to come out and spray for insects. No, that is not an exaggeration. We do not even get a call to let us know they are not coming. You would be better off getting any other exterminator. Don't waste your time and money with these people. Worst customer experience I have ever experienced in my life. read more

When we purchased our home it came with a termite bond from Bug Busters USA. We have been in the home a year and just received a bill for a "retreatment" that was apparently done on 7/20/2016. We never received any notification that this was going to be done or had been done. What proof do I have that someone actually came out and completed a treatment. When I called the office the receptionist was rude and frankly offended that I would question this. She would be "happy to send me the documentation". She told me that they would "hate to lose me as a customer, but it was certainly my choice." I told her that I would not be paying the bill and that we would be using another company to continue our termite protection. She didn't even balk. She said that was fine and she would make a note on the account. That tells me that they absolutely did not do a retreatment!!! There is no way they would let it go that easily if they had spent staff time and used their product on our house. Don't waste your time or money with this company!! read more

Our technician, John-Michael, is incredible. He is so polite, is always on time and accommodates our schedules. I'm sorry to see that there have been a few negative experiences with them but Bug Busters has been around for over 30 years and I have nothing but great things to say about our relationship with them. read more

We have a mosquito service and we have so many mosquitoes in our yard. We've had three treatments and yet still mosquitoes. This company does not stand behind their service. They will not come back out and retreat. Customer service is non existent since no one ever even returns your calls. Don't waste your money folks! read more