I have been to this salon only twice. The first time, everything was fine. A nail technician (Matt) did my nails and everything was great. For this visit, I had all my nails soaked off, got a no-chip manicure, and nail art. The work took about 2 hours to complete and the cost was $47. Everyone was really nice, ESPECIALLY the owner, and I couldn't wait to come back.
On to the second time. My sister and I made an appointment to come in for no chip manicures and I needed an acrylic overlay and an eyebrow wax. When I called, I spoke to the owner. I recognized her voice immediately. A day later, we decided to add pedicures to the appointment. So I called back and added pedis to the appointment. The woman asked if I was changing the appointment. I said no, I need to "keep our original appt and ADD pedis. Do you have time to do everything?" The woman said yes and that she "added" the pedis.
When we arrived, the owner greeted us. Gone was her chatty/warm demeanor. She didn't even say hello or welcome...she just looked annoyed and asked what my name was. I told her. She looked in the computer and said "so you're here for pedis?" I said no, not just pedis but I need an acrylic overlay, etc. etc. She says "I only have you down for pedis". I said no that's not accurate and explained the situation. She kept looking at her computer and then said, well I'll see if I can squeeze you in. At this point I'm thinking...so now I have to be squeezed in for an appointment that I made nearly a week prior due to your error. She was very annoyed and walked away from the desk rather abruptly after pointing us in the direction of the polish.
I picked my color and then followed a woman to the pedi station. My pedicure was rough and careless. The woman behaved as though she was servicing a rag doll. The polish I selected was apparently something specialized and increased the cost of the pedi $7. The polish job was very sloppy and rushed. I had to ask for an additional coat of polish because I could still see through the polish, surely the pricey, specialized polish shouldn't be thin and transparent. She told me the polish would be too thick and I said that's fine, I don't want to see my toenail through the polish. She reluctantly added the coat. My feet were still not smooth.
Next, we went to the mani station. I showed her a picture of nail art I wanted done. The woman commenced removing my no-chip manicure. She put the acetone soaked paper towels on my nails and foil on my right hand. Then the left. As soon as she was done with the left hand, she began to remove the foil and paper on the right and used a tool to forcefully pull the polish off my nails. Again, handling me like a rag doll or mannequin with no regard to my jumping and flinching. Then when she couldn't get the polish off that way, she got the drill tool and began drilling off the polish. That hurt like the dickens. It BURNED. At this point, I say to her, listen...you have to be more gentle. Please. That really hurts. The owner is standing behind her and turns around. I say, I'm sorry but my nails are thin and still recovering from having the acrylic removed so it really hurts. I'm APOLOGIZING. The owner never says ANYTHING to me but says something in another language to the woman who continues to manhandle me, NO mani, and I have to tell her repeatedly to lighten up. Then she pulls out the acrylic and tells me that I should try the gel to help my nails. I know what she's saying is garbage and she's trying to upsell me, but I wanted to try the gel...so I ask how much more is the gel. She says its $12 more. Ok, now I'm $19 above where I started. That's fine. She used her nail to make sure that my skin isn't adhered to the gel and it felt like she was using a razor blade. When she applied polish to my fingers I could feel burning through the GEL!!! We get to the end of the manicure which doesn't resemble the picture at all...and she proceeds to paint on one, two, THREE layers of topcoat.
So she goes and totals me up. They charged me a la carte for everything.
$37-Vinylux pedicure
$35-gel full set (including manicure I didn't get)
$25-nochip
I told her that I didn't get a full set NOR a manicure. She deducts $5 and then adds it back on to account for the nail art. Ok, so now I've been charged twice for a manicure (no chip and the gel application) for one set of hands. I was FURIOUS. I didn't even want to get my brows done but I wouldn't have any time to do it otherwise. So I did. I was so emotional that I didn't even realize that I really don't like my brows and I was really nice to the lady who did them and even tipped her because she was really working hard and she was super sweet. Get this...when I went to the back to tip the lady who did my brows...the man handler watched me looking for her tip and then followed me to the front and watched my receipts to see if I added it. Grand total...$109. Get your tip from there! NEVER going back! read more