In what used to be a never fail for my fiance and I has now become a place of pained disgust and anger.
We used to enjoy going to BWW, the staff was good and knew what we wanted. The bartender was nice, the people there atentive and the place cleaner than most hospitals. It's nice knowing your place, your "Cheers" is providing you a quality product. I mean maybe we've watched too many Bar Rescue episodes, but the level of cleanliness and attitude of the staff reflects strongly on the health of the products you're going to recieve.
But lately, the experience has gotten worse.
The staff is getting lazy. One thing I notice is they do not move out of your way when you walk through the dining room. If you and a waiter are on the same isle, MOVE. They will check you into the closest table. Maybe they've watched too much hockey on their big screens. I don't know.
Coming out after our last experience, I feel like a vampire that's been staked in the heart.
It started with a very, very dirty bar area. This was on New Year's Eve, and I think a game just ended so there's that. In the nine minutes we waited to be noticed, I counted. There was then empty tables, nine of them dirty. Of those two had only waters on the table, no food, no checks, no silverware. Half empty water. Fair warning, this is a bad sign in any place to eat. Two tables? Bad sign already.
So our waitress, one that had passed us three times helping the table next to us,, finally decided we exsisted. We ordered two beers, Miller Lites on special, and a Tablegating sampler.
Around five minutes later she brought our beer and disapeared for 20 plus minutes. Keep in mind the ONLY food we planned on eating was considered an appitizer. In this time I got to watch. I watched the manager stand behind the bar and chat with people that he would probabally consider friends. Not really doing anything. I watched the tables sit, dirty, in the lobby. I watched the bartender take off doing who knows what for 10 plus minutes.
None of this really concerns me. As long as I am treated right.
The final straw came when our food arived (brought by the bartender.) It looked like it came out of the trash can. This is not an overstatement here folks. The Spin dip looked like something a baby would vomit. The cheese sticks? Had marinara sauce smeared on them. It looked like someone had their gloves covered in the sauce and wiped their hands across them! The cheese sauce for the pretzels had a skin on them. I peeled it off in a whole piece. I wished I had a caliper with me to measure the thickness of it.
The waitress came by and asked if we wanted another round of beer (failing to ask about the food) and we insisted on seeing the manager. The waitress screamed "OH GREAT! This is ALREADY LITTERALLY the WORST day of my ENTIRE LIFE!"
I'm proud I could make it worse honey.
Out came the reserves with this one. I kid you not, four people came to the table.
The same party boy, douche bag I saw behind the counter wanted to "fix things." Told me I had two options, he would replace the food or pay for the two beers. I tried explaining all my problems, he kept cutting me off. The message waas clear. Take more food or get the hell out. Worse, the whole time he kept patting me on the shoulder. I'm not your friend? Hint. Don't touch me.
In conclusion, if you want garbage pail food at an inflated price with terrible service, questionable health code standards, terrible service and larthargic management. I've got JUST the place. If you're not interested in good that looks llike someone threw it up on your plate, go somewhere else. read more