Service and ambiance was okay ... I sat at the bar and asked for a bottled beer. I was told that I can't have a bottled beer because the manager was doing inventory of the bottles of beer even though I was looking at the beer that I wanted ... lol read more

Buffalo Wild Wings - Picture of the bottled beer bottom left corner in the fridge - Sports Bars Near Me - Sumter, South Carolina

Manager is a rude inconsiderate person. Service sub par to say the least, they like to make you wait. Ask for the Manager Jeff as im sure his rude comments will make you feel welcomed. Food sucks service is slow unless you know a server or bar tender. I highly do not reccomend this restaurant in sumter s.c. read more

this place is consistently trash sat for 30 minutes no server in sight 0/10 would not recommend would probably have better luck at waffle house read more

Looked like they re-dropped the French fries and the wings were cold. Food wasn't fresh at all. Recommendation is to get appetizers if you want something warm. read more

The worst service I've ever experienced. Stood at the hostess stand where nobody came to help 6+ parties waiting to get seated. Once we were seated it took another 10 minutes for a server to take our order. Food came out cold and not correct. Couldn't speak with anyone long enough to get it corrected so I asked for a ranch. The ranch never came after 20+ minutes. Only good thing that I received was a pepsi. Will never come back to this establishment. If I could give it 0 stars I would read more

BWW is the place to get wings and fries that are always the same no matter which one you got to. It's really all about the service and how clean the tables are bc you know bbq sauce is pretty messy generally... So the food was good but the table was dirty and the person who we asked to clean it up apparently decided it was not their job that day and just never came back. Anyway I'm sure the experience will change next time, but that remains to be seen. read more

Terrible service. I ordered before 7:00 PM and waited an hour after that and didn't get my food. I got refunded after talking to the manager, and so many customers were served before me. Not worth it. read more

The place smells awful. Thank god I was only getting takeout. Bone- in wings were super dry, like they had been cooked hours ago and had been sitting under a hot lamp for hours having every last bit of moisture sucked out of them. The sauce was so thin on the dry wings it was like there was no sauce at all. The wet wings also had almost no sauce. Fries were soggy and had that color of a raw/wet potatoes that you can almost see through. Serving undercooked fries should be punishable with jail time. Cheese curds were good while they were hot. read more

This wasn't just bad service -- this was a catastrophic failure of basic human decency in the restaurant industry. When we arrived at Buffalo Wild Wings, there was no host in sight. We waited awkwardly at the host stand for over 10 minutes with zero acknowledgment from staff. Not one "we'll be right with you." Not even eye contact. Just complete abandonment. Eventually, we gave up and sat ourselves in the bar area. Surely, someone would take notice then, right? Wrong. We counted five employees -- five! -- who walked past us, saw us sitting there, and all gave the same lazy brush-off: "Someone will be with you." Spoiler: no one was. Eventually, we managed to flag down a server named Emma, who took our drink order using an iPad. We asked if we could go ahead and order food too -- you know, since we weren't interested in fasting until the next solar eclipse. She said she'd "go put in the drink order first" and come back for food. Another spoiler: She never came back. And here's the kicker -- we later found out she didn't even put in our drink order. The only thing that made it through was a single water. What exactly was she doing with the iPad -- playing Candy Crush? Because clearly it wasn't entering orders. At this point, we had been sitting there for what felt like an eternity, completely ignored. Other customers -- who arrived well after us -- were being served, fed, and finished with their meals before we even got a napkin. Then, like a miracle from the heavens, Margarita appeared. She was the only employee in the entire building who approached us without being flagged down. She was kind, apologetic, and actually helpful -- something that by this point felt rarer than a clean table at this location. We had already submitted a mobile order 21 minutes earlier out of desperation, and she went out of her way to check on it for us and give us updates. After the level of neglect we endured, even the smallest act of service felt like a five-star experience. Margarita deserves serious recognition. Emma should not be working in food service -- or any service industry -- if she thinks pretending to take orders and then vanishing is acceptable. She actively made the experience worse and wasted our time. Margarita deserves a raise, a promotion, and a thank-you card. She's the only reason this review isn't 100% expletives. Management needs to seriously reevaluate how this location is being run. This wasn't just "bad service" -- it was a team-wide display of apathy, incompetence, and straight-up disrespect for paying customers. I wouldn't come back here if you offered me free wings for life. Emma should be fired. Margarita deserves a raise. The rest of the staff? Either retrain them or replace them. Embarrassing service. Do better. Or just shut it down. read more

The food and service were above average. We ere seated fast and our order can one in a few minutes

Every 1 star you read about this place is true. The only saving grace is Jessica, Margarita, & Maddie.

I went to this place eight times. The food was not consistent. The wings and potato wedges were over cooked. 6 out of the 8 times the food was dry. I will never order anything other than advertisers ever again. read more

I have reached the end with BWW. This Sunter location doesn't seem to understand that they are not a beer joint during lunch hour. Many business people come here to enjoy the food. When we were seated, the music was so load. We asked our waitress when she came for drinks, could we get the music turned down. She came back and said the manager had to put an order in to have it turned down. Not sure what that means. But basically they refused to turn the music down. So we departed. I get music and sport events at BWW. But he volume was overwhelming for lunch time. The Sumter location is terrible! read more

Just paid 50 dllr for a bunch of "boneless " with the size of a popcorn, missing 2 order of fries... like wtf how are you even running a business like that? read more

McCalb worse service I have seen. This place is unclean and poor service. Tables and floor was nasty

No social distance between staff and guest, was a strong order at the door (smell like someone urinated and it got in the rug at the door) The waitress (Tia??) Didn't know the menu now how the food was cooked. The traditional wings were not fried, more like air fried. Kinda fatty and googie...was able to finish my wings. Order fries and was give 13 to 26 French fries (extremely salty, couldn't finish). We had a group of 4 and another party sat with us. Food came out to the table as it was ready not all together. Thankful for that. Babe ordered a old fashion drink, the glass was half filled. This was a first to see this served like this especially for a short glass. read more

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The food was terrible. I got boneless wings that were so overcooked and just drowned in sauce. I could barely eat it. The beer is way overpriced. The bar stinks like mold and mildew. The bartenders were fine but they did say dishwashers were not properly cleaning dishes. The kitchen needs to be overhauled with new management and cooks. read more

We came to BWW-Sumter for the first time about 6 months ago and didn't have the best experience, but our kids love the Mac & Cheese. We tried it again tonight to see if anything changed and we won't be coming back again. Service was awful and we waited for about 10 mins before being asked for our drinks. The hostess had to come check on us and brought our drinks. Our order was wrong, and fries were cold. Matter of fact the whole place was freezing cold. I never write reviews, but I had to this time. Never again BWW. read more

This establishment is the worse for customer service. No one at the door to greet the customers & seating us, waited more than five minutes for someone to acknowledge us, finally got seated, waited 15 minutes for a waitress to come to our table before we finally got up and left! This was the second time this has happened to me. No they were not busy, Sunday 2/23 @ around 5- 5:30. Won't waste my time trying again. Do better BWW! Customer service is everything! read more

Thus is my all time favorite chicken spot, especially now that they bought back the Buffalo Ranch. My usual go to order is salt and vinegar wings with ranch on the side. Service is always a little slow, but they are for the most part very busy so I understand they try to work as fast as they can,the game is always playing in stores always clean. I love to see all the local Sumter stuff hanging on the wall. read more

We have not ate here in forever because the service was so horrible in the past. We arrived and walked in. Stood in the entryway for over 10 minutes. No hi how are you? No, I'll be right back or I'll be right with you. The host completely ignored everyone and avoided eye contact... mind you there was a ton of open tables. When she finally is ready to start seeing people, she just stands there. Then asked if we could wait another 5 to 10 minutes before being sat. What you doing her feet? It was apparent that not much has changed since the last time we were there we just saved ourselves the trouble and left before being sat. read more

It was very busy but s Tver was really good and handled it well. She deserved our 20 percent tip. Food was mostly good. But with the high cost of menu wings the wings should be larger. Beer was good and cold. Special$5 for king size glass. Good variety of sports on all there TV screens . It was fun read more

You're better off getting something from the gas station, hotel groceries section, or McD's down the road. My chicken was inedible. It was hard and dry on the outside and rubbery/gross on the inside. I might have been able to look passed these chicken things and not written a poor review if not for the food service bag of carrots that were FAR less edible than the chicken. It was given to me in a large plastic food service bag. Clearly it was just grabbed from the bottom of the fridge and thrown in my take-away bag. The carrots were growing R O O T S. Pretty long ones too. Do yourself a favor and avoid this place. I only went because it's literally next to the hotel I was staying at. Smells bad and had to dodge two giant palmetto roaches guarding the front door. After a 9 hour day of driving, I was hungry, tired, and desperate. I read the reviews about this place and was warned. You too have now been warned. Don't do it. #buffaloweakwings read more

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Bar tender for was extremely rude, then walked off in the middle of my order. Made me wait 90 minutes for a to go order, didn't give me all the items ordered, then tried to to sell be beer while I waited. She lied about the remaining time, and then served other's before me. Spoke to the manager after and she was like oh yeah I gave you a discount. That was also a lie. Positive they purposely sat on my food as she walked to the back immediately after ordering the rest of my food, even though she did not do this for anyone else the entire time, and I checked food temperature immediately once getting food and it was not hot read more

2 drinks an hour limit, no pitcher allowed. Horrible prices and you can't even drink with your food. Food isn't terrible but it's definitely not worth what they're charging. read more

Food was served quick. Almost as we sat down. And the service was constant. Best Bdubs I've been to.

The service is good but the food is always gross. We no longer go here based on food quality alone.

The worst service ever. No one approached me for 5 minutes until I said something . The blonde hair girl who I assume was the manager was incredibly rude and not helpful or friendly at all. I can't believe she is even working there. She should be fired! Zero stars. Fire this girl. She saw sitting on the bar area then sat me at a huge booth in the dining area. She said she had no more seating. This place was dead! Plenty of seating and any server could Handle one more person to serve. HORRIBLE!!!! read more

To be honest, BDubs in Sumter has sucked for quite some time now. We went in Wednesday night with a party of 25. A manager, Brittini helped us immediately. I have not seen a manager working in this restaurant in forever so I was shocked. Our waitress, Bria was amazing. Our experience this time made me wonder if I was even in the same restaurant!! I am a huge BDubs fan but ours has sucked and I despise it. This experience restored a little faith in me!! Not sure where Brittini and Bria have been the last few years but you guys would do yourself a favor by trying to find some more of them!! read more

Buffalo Wild Wings - Sports Bars Near Me - Sumter, South Carolina

This place gets two stars only because they have a decent beer selection and the food is generally good, and they're right next to the hotel. But the service is typical for Sumter. You're a sports bar, is it really that hard to hand out beer menus with the food menus? On this night they were pretty busy but I waited nearly 10 minutes for a hostess to even show up at the front. After sitting alone for 15 minutes at a dirty table without so much as a beer menu, water, napkins or even an acknowledgement from the waitress, I almost left. I'd have to be desperate to return, but this IS Sumter after all. Shen she finally came to the table, I explained why I almost left. She has been attentive but after 15 more minutes I still had to ask for water. On another note, I've been here twice in two weeks and they STILL don't have the "rotating brew series" as advertised in their beer menu. read more

Buffalo Wild Wings - A beer they never have. WTF? - Sports Bars Near Me - Sumter, South Carolina

Absolutely disgusting!! The last two times we have been here we were disappointed but we used to love bww so we decided to try one last time. Well third time was no better I think it was worse. I will not be back and don't suggest bww to anyone. read more

Buffalo Wild Wings - Sports Bars Near Me - Sumter, South Carolina

Where is my order from Buffalo wild wing. This is ridiculous an hr 15 mins already. Buffalo wild wing claims it has been p/up already. Where is it? It's been paid for already. read more

Extremely rude staff! I was halfway eating and one of the bar tenders brought the bill. I was like I'm not done yet, I'm gonna order more stuff, but instead of her apologizing, she called me rude. I've been to almost all states and many cities, and I've tried so many BWW, but this one in Sumter is the worst. To all visitors and those who move to Sumter, I wouldn't recommend this place at all. The food quality is bad and the service is the worst. read more

Poor service from waitress and bar staff. No excuse for the service other than bad management. Waitress was working tables on opposite side of restaurant. When the waitress did walk by she would look the other way with out asking if we needed anything. Had to ask her counterparts. Bartenders are extremely slow. Restaurant was not crowded at all. No structure to how orders came out. Watched people that were there before us get food or drinks long after others that arrived prior and we waited forever. Drinks where not made to order but sure charged that way. Honestly the only reason this place stays open is because of the name. read more

This franchise has gone downhill like most franchise restaurants. Cooks that just don't give a shit about food and are doing the bare minimum to get your order out. Management that don't care, staff that don't care and it clearly shows in the food. read more

unless you intend on your waitress disappearing with a $64 tip on a $36 dollar tab because you hand her a 100. don't come here. completely ridiculous. read more

I really wanted to give this place the benefit of doubt but my goodness. I will say that the outside is clean and young lady who helped me was nice but that's about all I can say in regards to positivity about this location. Be prepared to wait and wait you will, even if you order before the crowds arrive. As far as chain wing places, this is the best you'll get for the city so try a local place. We arrived and found our table, lord after ordering, the area started to emit a smell of piss and/or mildew and I was nauseous. If my husband wasn't so hungry, id of left. We switched tables and the smell was a bit better but I could still smell it but the kitchen area now drowned out the smell mostly. We ordered the lunch special of 10 wings with tots& 3 tenders with fries. A previous comment or wasn't lying when they said they give you about 20 fries because I had 24, you get more in a McDonald's happy meal. The fries were lukewarm and didn't taste fresh so I didn't eat them. I will say the wings were decent, just not fresh/hot. This was my first time at this location and it will indeed be my last. Please stop being cheap & pull up that disgusting carpet and replace it with a new one or better yet, get hardwood because that smell will return with the carpet. read more

Buffalo Wild Wings - Sports Bars Near Me - Sumter, South Carolina

Not bad we got put in the bar area. Really quiet and our waitress sucked. Like not coming to refill drinks. We asked for napkins and she brought like 4 out. We asked for more twice. Took a long time to bring the sugar we asked for. Seriously slowest service ever. Oh and they only give military discount on Wednesday. read more

Very bad service wouldn't take my drink order when clearly I have a real state issue ID and wouldn't give it back

I constantly ask for wings extra crispy but I get soft skin wings. I gave this place multiple changes and it's has always been a disappointment. To top it off, I opened my carry out and found those despicable carrots! How could someone think to serve this to someone. read more

Buffalo Wild Wings - Carry out carrots - Sports Bars Near Me - Sumter, South Carolina