The server was nice and caring no complaints about her at all. But I had ordered a meal under the pasta menu but it didn't come with NOODLES. I understand i should've looked more thoroughly but if it's a PASTA dish how it not come with noodles. The steak my girlfriend ordered medium rare came out chewy and it seemed like it wasnt cooked thoughtfully for a paying customer. Kinda just threw it on the grill flipped it and took it off, no love. read more

It's getting late at night. I have a goal. Options are getting slim as I look around. Well let me try this and see what happens. Hard no. Well maybe I will have better luck with this option. Oh, sorry not tonight. Well let me try over here. Not my first, second, or even third choice but it will do and looks like a solid yes. Excuse me but I am curious are you about to get out of here? No, we are open. The answer given begrudgingly was like we are open but the expression is why are you here we trying to close early. Finally, I found a place that is still open even though it is Applebee's. Hey, the very last option is Waffle House and getting my food through a bullet resistant window. I mean come on you get desperate but not that desperate. So I have not been to an Applebee's in a very long time. I was thinking on a Friday night restaurants should be open until 11/12 PM. Oh I was proven so wrong as my first stop was another casual downing place we will call Silis that rejected me due to it being 1001 so pickings were slim. The last time I did go was because I somehow had a gift card for them. Also it was when they had those $1 drinks. You know it is bad when you sigh as you know what you are about to encounter ranging from customer service, food quality, and cleanliness. Once I was finally noticed at the bar the female came over to ask about a drink. So, I went with a LIT and she handed me a menu that was just wet. I looked over and I still think why did I spend the time on this menu and just went with the riblets to go. The LIT was ok. It was good but did not taste like a LIT. If you want it just for the liquor then you good to go but I do like flavor in my drinks. If someone was to give it to you I am sure you would not guess it was a LIT but it was still pretty ok. Now the secret is to know the bartender. Two of her friends came in and after seeing their drinks made I was like how are they going to drive. Then the drink had a sidecar of tequila to go with the copious amounts of tequila already poured in it. The riblets were ok just like the drink. Good thing is that I was given a good amount and the bbq sauce was a savior. Here is the issue. I get firing up the ribs to get a slight char before serving but the char was very uneven. It was on some of the ribs but not the others. Coleslaw was pretty good and the fries were nothing to write to Yelp about. Still I am here writing about it. What you see and the conversations of the employees here are something to listen to. You have no choice as loud as they are talking. Across from me was a long line of used cocktail glasses that trust me was not just put there. I hear some of the employees talking about how few glasses they have to serve at times and why are there so many cocktail glasses piling up tonight. In my mind the time you spent talking someone could have easily removed them all from the counter. Hey if you got time to lean you got time to clean. Especially behind that bar area. Not a very inviting thing to see especially if it happens to be a customer 's first time in this place. This is one of those situations where I am sure Applebee's knows they are one of the few selections so what's the point of doing better or turning the needle a little bit up on the give a damn meter. read more

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if i could put negative stars i would i got the nachos and when it hit my mouth it tasted like a dead buzzard that has been sitting in the sun for a week and you put it in the freezer and thawed it out then grilled it and shit on it then ate it. horrible read more

My daughter played a game on the electronic device which is on the table. I was charged $2.99. I won't be back beacuse of this I feel like this is a very dishonest scam read more

not only did the host guy give me a nasty ass face when i said "party of 5" and didnt even tell us to follow him when seating us, there was a FUCKING ROACH on our table. do better sumter read more

Music was s I loud you could not talk with anyone. Food was ok, but I made two trips in one. First and last. Never could refills.

Came in sat at the bar and ordered 1st issue was only 1 bartender to work the entire bar area on a Saturday @5pm 2nd issue I ordered a drink and it took the only bartender 4-5 minutes to inform me that the establishment have the ingredients, I switched my drink. 3rd issue my chicken tacos took forever to come, and why oh why did I have to ask him for cutlery and napkins. I also requested another drink at this time, we'll after 10 minutes or so the bartender comes over and I ask what happened to my drink? He replied "oh you ordered" The food and drinks were good. I sat at the bar and typed my review. read more

Went to Applebees in Sumter SC and order a steak and it was rotten. it was so bad you could smell rotten meat. When brou to waitresses attention she got the manager and the manager acted like it was no big deal. Wouldn't recommend going there. I will not be going back. read more

Man, the bar has been set so low since Covid. My boyfriend and I went in around 7 on a Saturday night. We were delighted to see the parking lot kind of empty, but I guess it should have been a warning sign. We got seated on one side of the restaurant, there was one other table but they were about to leave. The waitress walked by us to give the other table their check and completely ignored us. We waited. We waited ten minutes for someone to acknowledge us before we just left. If it's that bad from the jump, I know it's just going to end in me angry AND spending money...and this place doesn't deserve it. Embarrassing. read more

The food was very tasty .The service was great they were very polite .We ordered take out .

My husband, myself and our little 3year old grandson met my sister from Columbia,S.C. at Applebee's on 2497 Broad St. of Sumter,S.C. and it was a great experience. The food was HOT, FRESH, & DELICIOUS! Our waitress, Logan, was AWESOME! She was professional and very attentive to us and her other customers. We gave her a BIG tip for doing such a good job. We spoke with the manager, Jessica, to inform her of the great service we received from her staff. Jessica was also polite and came by our table to make sure everything was good. We gave her compliments on the good job she's doing and we will definitely come back to eat there and tell our family and friends too. We need more people like Logan and Jessica, who takes pride in their jobs, to make eating out a pleasant experience" read more

The food is decent for the chain. The level of service matches the prices of the establishment.

Literally the worst. terrible service, food was cold, i heard a woman yelling that she was waiting for her food to be fixed for over an hour and she didn't pay and walked out. they said our drinks were being made but there was absolutely no one behind the bar. this place needs to be tore down the ceiling tiles are covered in dust or mold or something. i don't believe the A star rating one bit read more

Service is horrible. 2 tables seated right behind us and was waited on and served before us. No silverware or plates with appetizers. Drinks from bar had to be asked for again after he served other patrons and bar tender kept leaving. There's a reason this place is 1.5 stars read more

I stopped going there after they used a dirty plate they just took to the back and put my food in it . literally bbq sauce from food just ate was In mashed potatoes. And this is after the manager told the server to not use the plate words from her mouth when I called for the manager. the time before that roaches were in the salt shaker and a family of them were in the window read more

Ts really pissed me off today i had to wait for 2hrs to get my food and when they came out with my food it was wrong and the manger was very rude and the waitresses . ( IT WAS VERY UNACEPTABLE ! ) read more

My mom loves Applebee's so we stopped in for lunch. My expectations weren't too high but I was pleasantly surprised! We were immediately greeted and seated. It wasn't busy at all. I ordered the appetizer sampler (pick 3 apps). I had a chicken quesadilla, loaded potato soup, and spinach & artichoke dip. My parents chose the 2 for $25 special. This consists of a shareable appetizer and two full sized entrees. They had onion rings. My mom had Bourbon chicken with shrimp and potatoes and my dad had fried shrimp with fries and coleslaw. The food came out promptly. Everything was hot. My mom didn't care for her meal and she said she wouldn't choose get in again. Our waitress was very nice and she came to our table often to check on us. I'm sure I will be back with my mom...but I'm sure she will steer away from the Bourbon chicken and shrimp. read more

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Horrifying experience with the manager Melissa today after I had taken my 2 young kids to the restroom all of 2 minutes after the food arrived, they are young and random bathroom stops aren't uncommon, I also left my phone on the table AND told my server that we were using the restroom and would be right back. When I came back the host was cleaning the table when I told her that we were still here and just using the restroom. She makes a comment about how she thought we were gone despite not a single bite taken out of 2 or the 3 plates and a phone still on the table. She walked away and I noticed her wash rag on the table, in my daughter's food draped over her untouched pizza. I let her know the rag was on it and asked for it to be remade, in which she takes the plate of food. I watch her go up to the manager that was also with the bartender, any are sitting around talking and staring me down, no movement to the kitchen to have the pizza remade. I go up to my server to ask if she could go see if the pizza was in or get them to start it. The manager is staring me down at that point so I asked her if the pizza was in yet, at that point she walked up to me with ignorance and disrespect as if I was inconveniencing them and said she was just trying to figure out the problem so I reiterated it and she said yeah I know that now. So at this point I'm frustrated from being stared down for 5 minutes and no effort being done to remake the contaminated food and I ask her to get the pizza going and she told me that it was already, which it took another 10 minutes to get the food and that pizza takes 2 minutes to cook, IF it was already in it would have been coming right out. My server came up completely unaware of the situation so I told her what was going on and the manager did not like that at all. I overhear the bartender telling all the bar customers about customers not always being right so at that point I was fed up and spoke up about how I absolutely was right after a dirty rag was in my daughters food. With her nasty attitude tells me that she's not talking to me and I continue to hear run her mouth to the bar customers. The server told me that the manager wanted us to leave, before my daughter had been able to eat so I asked for a refund on the pizza and was ordered to pay the entire check with no discount. I told her that I wasn't going to pay for something that my daughter can't eat because we were getting kicked out and she told me that she just wanted us to leave so I told her that my daughter would eat than and I'll leave a review, she walked away telling me that she was calling the police on me. Her son is now making comments on Facebook about me drinking and driving, I had a single beer. Which means she isn't even off work yet and calling and telling people bad things. read more

I have had issues the last couple of times when I have door dashed with them missing parts of the order. Tonight we went and literally were second in line while at least 7 staff stood around. They didn't even talk to the people waiting to be seated. I thought we were on an episode of "punked" it was so bad. Another couple, who had been seated, got up and left, they said they had been waiting over 20 minutes and couldn't even get drinks. We also went as did the people before us and after us. Done with Applebees, I don't even know how they stay open with that group of lazy workers that literally chose to stand around rather than greet or wait on customers. read more

First time here, service was poor. We had a bug in our dish. Instead of an apology, we were given an attitude as if we had done something wrong. Do not eat here unless you want extra protein. read more

This has to be the worst Applebee's that I have ever dined at!!!! I am here in Sumter on a business trip and wanted something a little more healthier to eat. I figured I will go to one of my favorite spots and get one of my favorite salad, Oriental Chicken Salad. I order it to go. I had a long day and wanted to eat at the hotel. So, when I get back to the hotel, I'm getting ready to sit down and eat. I pulled the lid off the salad and could not believe my eyes. There was more chicken than lettuce! I literally search for salad. Usually it's the other way around. I could not believe this! I called and the only thing they could say is "I'm sorry". But did not offer to fix it until I said something. As hard as it is to get patrons in, why have a cook serve up something like this. No quality check? Not for the price!!! read more

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Understanding most restaurants are probably short handed, We visited Applebee's anyway and our suspicions were correct. It took around 50min to get our food along with a little longer then normal to get our bar drinks along with a appetizer. But the drinks was cold!! The food was hot and the dining room staff was extremely pleasant in the face of a lot of not so Pleasant people. We will give these guys a little longer to get things back in order before going back. I would like to add a special thanks to our waiter. I think he was taking orders getting drinks and in some situations cooking the food himself! read more

There was no sense of urgency at all. It took an hour to get our food, which needless to say was overcooked. We got our food before we even got silverware. The attention to detail was lacking to say the least. We will not be back! read more

I only order the Chicken Sesame salad that is supposed to come with a breadstick. 40-50% of the time it is missing. WHY?? I even put it in the Door Dash comments. read more

The service was excellent but we got sick from the food. We believe it was from the salad.

if I could give zero stars I would. I can most definitely say I will not be coming back to this dump, the mop water smell that's in the restaurant to the bugs in the lights over the tables to our waitress nasty attitude besides disappearing for an hour and a haft to getting our order almost completely wrong! disappointing to see what this restaurant has come to. read more

The food was terrible and the service was terrible and there was only 6 tables, being a server myself I can say I won't go there again

Food was good and drinks were better! We ordered and when my little ones food came out, the order was completely wrong. They sent it back and when they came back, it was wrong again. All I ordered was the kids chicken tacos with no cheese and we got quesadillas 2 times.‍ Finally, the 3rd time they got it right and by then, we had almost finished our meal. My kid was getting hangry so we had to feed her off our plates. The server was nice about it all though. No biggie. Like I said, the food was good! read more

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I wish I can give this place 0 stars, the "manager" is such a disrespectful women we have encountered. She was screaming at my husband just because he asked where was his order that we placed and were waiting outside for 30 minutes. And then she asked him to stop yelling when the one yelling was her. We had to throw our food away it was cold and wrongly packed. read more

Chandra was amazing and extremely tentative to our needs. She let us know several times that our food was on its way. Never had an empty cup, and never had to ask for anything. Food was hot and cooked perfect! Great job Chandra and Applebee's! ~A hungry family! read more

There is no excuse for running out of silverware. If it wasn't for the hostess there would not be a clean table in the place. Management was either absent or hiding. Applebee's should be ashamed. read more

Repeated awful service. Just left there becausw we could not even get acknowledged while we watched no less than 7 staff persons stand around. We left and came to Chili's. Shame on you Applebee's. Awful read more

Boring beer selection, but the food is pretty good. The waitress had no idea what beers were on tap, never asked to take my plate even though I was clearly finished, and got my check wrong not once but twice. Not only that, but the automated order/payment device in the table was effectively useless-- it only has appetizers and desserts, and never showed my bill. Probably will not return to this crappy restaurant. read more

Nope. The Bourbon Street steak dishonors the cow whose life was taken to provide sustenance. The Lime Chicken too, but that bird's days were already numbered. It had cancer. I am not even joking. There was a big ol' tumor in that little chicken breast....It's ok, I am sure the microwaves ablated the disease. If I prepared/served food like this, I would commit seppuku. I wasn't even going to review until I got the bill. Now, you couldn't pay me to eat here again. Nice hostess & ok service. read more

Wish we could give this place 0 stars. We typically are not fans of Applebee's but had a gift card so decided to at least take advantage of the free meal. Even for free food, we almost walked out. I ordered a cocktail; my husband ordered a beer. His draft beer took about 20 minutes and my cocktail took about 40 minutes to arrive at the table. Then my food came out about 50 minutes after ordering. Then my husband's food took about an hour and 15 minutes to arrive at the table after ordering. I was done with my meal before his even arrived. The restaurant was maybe 1/2 full. Our bill came and was incorrect. We asked to speak with the manager and then it took the server over 20 minutes to locate her manager. The whole operation was a disaster. The food was on par for what you would expect from a big chain restaurant, but man the speed of service was awful! (I will say that our actual server was really nice and this was out of her control and she kept apologizing, but apologizing in this situation only goes so far..) read more

My family and I waited 15 minutes to be seated and the restaurant was fairly empty. Then once seated it took our waitress another 20 minutes just to acknowledge we were there. We arrived at 1:26 and didn't receive food until 3:18... AND THE FOOD WAS VERY DISAPPOINTING. NEVER AGAIN WILL I WASTE MY TIME AT APPLEBEE'S. read more

As soon as we walked in we could smell musty, wet carpet smell. We sat down then realized how dirty this restaurant is. We quickly told our very nice server that we would be eating next door. read more

The portion of my food was horrible. The chips for the dip was far not enough for two people. The artichoke dip was extremely watery. When I came back to return the food the customer service was horrible. Three other people were waiting for their curbside pickup. The floors to the carpet was extremely dirty. There was receipt paper all over the floor. The carhop guy had a Durga on his head, both AirPods in his ears and walking around with his phone. The manager sent an employee to handle my return and when I asked for him I could hear him in the kitchen stating, "they still want to talk to me". Many of the employees I. The kitchen were cursing. The whole experience was just inappropriate. They printed off a receipt and circled that it had been voided and stated that it would take 3 days to return to me bank. Applebees in Sumter SC. read more

Go on a date with your wife for my birthday I waited 10mins before the waiter even came over to take my drink order, when he finally came over to take the drink order it was wrong so told him and as he walked away he did the shot gun to his head, then when I asked for cutlery and not the plastic stuff I was given when I sat down he throw them on the table... this is crazy when he only has us and one more table, there is no one really even in here for him to be over whelmed or or for the service... we are currently on a 25 min wait for our food to still come to the table, I'm so ashamed of this applebees and I will be telling everyone about it and not returning and with having a store of my own when my customers ask if I had a good birthday I will be telling them about this appleabees and the amount of trouble I've had before even getting the food... read more

People like Jessica at midnight- it was passed 12 since Marriott at Hartsfield have been booked for March 23rd instead of March 2nd 2018 - the girl who spoke in Marriott lost the track i guess- just kidding. Anyhow, SpringHill Suites 37 miles away from Hartsfield, SC - SC Governors school of mathematics and science- this was only place available for points... Applebees was open on Friday nights upto 01:00 AM.. Amazing.. They make Veggie veggie quesadilla with lot of quantity- you can eat for few days..just joking- quantity and quality was good. General Manager looks strict, but goes out of the way to keep cleaning and what not..She is down to earth.. She can handle multiple things in no time...her name if i believe was Tamika. Please ensure to appreciate both of them..these kind of work should not go unnoticed, Other guy had worked in USMC- really love anything with USMC - working for the Nations Military-they sacrifice the life. read more