I recently ordered takeout from Buffalo Wild Wings in Riverhead, NY, a couple weeks ago and had a great experience. From the moment I walked in, the customer service stood out. The cashier, Dalia was incredibly patient and kind and welcoming while helping me with my order. I had a few questions and took my time deciding, but she never rushed me and made sure everything was exactly how I wanted it. It's not always easy to find customer service like that, especially when places are busy, You can tell she genuinely cares about the customers, and made the whole experience much better. On top of that, the food was amazing. Everything was fresh, hot, and exactly what I expected. My order was well packaged which made the takeout process smooth. Overall, this visit really showed how important good customer service is and the impact kindness can do. read more

My son and I visited this location for a late night meal. We were immediately sat (at a high top by the bar). Our waitress, also was the bartender?!?, but she was very efficient at doing both. She quickly asked for our drink orders and gave us time to peruse the menu. My son ordered Boneless Buffalo Wings, Mozzarella Sticks and French Fries. I ordered: Strawberry Lemonade + Blue Hawaiian (alcoholic) Blue Hawaiian -- Bacardi Superior Rum -- Blue Curaçao -- Coconut -- Malibu Coconut Rum -- Pineapple Juice Beer Battered Onion Rings -- Thick-cut onion rings | Beer Batter | Southwestern Ranch Everything Pretzel Knots -- Pretzel Knots | Everything Seasoning | New Belgium Fat Tire beer cheese and Honey Mustard French Fries There was not a long wait for our food and everything came freshly made. I'm not really a fan of everything seasoning, so I dusted it off as best I could, but the pretzels were still delicious. The cheese and spicy mustard added a nice touch to them! The onion rings paired with southwestern ranch dipping sauce was "chef's kiss" . The sauce also made the fries taste really good. It was loud simply because of the music and the TV that was playing. Late night on a Tuesday meant not too many patrons. I'm quite sure on a weekend or game nights, it might get a little rambunctious. Since we came late, the majority of our meal was on the 9pm Happy Hour menu. Saved me a lot of money!! Our waitress didn't hover and was there when we needed her. When we were leaving with our leftovers, she also provided us with extra sauces. Would definitely return if we were in the area again!! read more

See all

So insanely bad. I order online, didn't go through. She tells me they didn't get the order, I try and order at 12:20, kitchen closed. Can I get a beer since I'm already here. Last call 20 min before. The employees were rude too, rolling their eyes like I was supposed to know the rules. Wild. read more

I've been to many BWW in my life, and while not the best product it is consistent. We needed to make a stop on our way out east for a bite and thought this was a good idea. It was NOT a good idea. To be clear, the food was as expected. What was NOT expected is how absolutely horrendously this location is run. It is clear to me that while the staff was not necessarily great at their job, this is more clearly a complete failure of leadership. We arrived and waited around to get seated. After waiting with no one telling us where to sit I asked a waitress if I should just seat myself, she said to wait and someone would be with us. Eventually a hostess appeared and sat us. It then took almost FIFTEEN minutes for anyone to even acknowledge us. During that time multiple people on the staff walked by us. Not only that, but looked at us, locked eyes with us and kept moving. Finally, when we were about to get up and leave we managed to get someone to talk to us, who then told us that someone would be with us shortly. Finally a waitress arrived. She took our order ( given the issues already we put the entire order in at once.) The challenges continued. Drinks never came out. Utensils never arrived. We had to ask for plates and napkins. Fries came out ten minutes after everything else. To be fair, she DID say that she brought out what was ready when it was ready, but still goes to show how badly this place is run that they can't time a giant batch of fried food to come out at once even when the restaurant is empty. What should have been a relatively quick and easy meal was two hours of pain. On top of that, there were multiple issues not related to our table. All kinds of noises from the kitchen that sounded disastrous. Staff screaming across the restaurant at each other. I will not be coming back to this location and I highly recommend you avoid it as well. read more

The costumer service is wonderful. I have never been so delighted. 5 STARS The food don't get me started.... WONDERFUL FIVE STARS the vibe was chillll Me being a sports guy PERFECT read more

Buffalo Wild Wings - Yummy - Chicken Wings Near Me - Riverhead, New York

HORRIBLE service, literally sat 30 mins for drink order to be taken.. the apps and food didn't come out for almost an hour... and when it did it was ALL COLD. read more

Buffalo Wild Wings - Just proving it's completely dead.. so Unacceptable! - Chicken Wings Near Me - Riverhead, New York

Classic situation of a chain restaurant going down hill. When they first opened I really like coming here. I'll just say the last 2 times I came here it was terrible. The first of the past 2 visits my wings came out super fast, which I was happy about until I realized they were cold. Not ice cold but definitely sitting, so how did they come out of a fryer to my bar seat so fast. My guess is they were a prior order & just sprinkled my desert heat rub on plain wings that were sitting. Tonight's visit should be zero stars. My brother & I sat there for 10 minutes at the bar with no bartender in site. Where is the management? 2 waitresses were sitting at a table chatting with each other. This was July 4th 2023 if corporate would like to check the roster come on guys, get your stuff together I miss what it use to be. Sorry for the lack of pictures but we never got served read more

Food was average, ambiance definitely lacking. I wonder how long it will stay open. The restaurant has a humid sticky feel to eat, doesn't feel very clean. read more

The quality of service and food was not good. All BWWs have gone down hill over the years. Too many places that have better wings these days then to over pay for low quality and service. read more

Buffalo Wild Wings - "Extra Wet" wings. Barely any sauce on them. - Chicken Wings Near Me - Riverhead, New York

We were staying at the Residence Inn at Riverhead, and we thought ordering Buffalo Wild Wings for dinner was a great idea. Little did we know... I've neverrrr tasted anyyyy wings thissssssss dry! Not only their wings were bad, their tater totes weren't so good neither! For a place that has "wings" on their own name, this is NOT acceptable. There goes our $30.00. Do yourself a favor, should just order McDonald's or Burger King if you're hungry. Good luck! read more

It's a franchise so its pretty much the same as the others. The Nashville chicken sandwich could have more sauce along with the wings I ordered. Also the wings were not as big as I remembered. Large beer selection and some arcade games. The waitress/ bartender Anna was great. read more

Buffalo Wild Wings - Chicken Wings Near Me - Riverhead, New York

We had the best waitress we told her we weren't familiar with the different Types of sauces for the wings & she took out a sample so we could try it. Lunch is delicious. Service was fabulous. Great place to stop by. Very close to Tanger Outlets. I would definitely recommend this place. read more

Buffalo Wild Wings - 2 Different Wings - Chicken Wings Near Me - Riverhead, New York

See all

The all American cheeseburger is pretty decent for the price. And they let you add 6 boneless wings to any burger meal for something like $1. One of the rare places that I can spend $50 on a family of four and everyone's happy. read more

Buffalo Wild Wings - All American cheeseburger with 6 boneless wings - Chicken Wings Near Me - Riverhead, New York

The BBQ Honey wings tasted amazing I need more of this come here and make this 5 star read more

Buffalo Wild Wings - Fried chicken - Chicken Wings Near Me - Riverhead, New York

Food is bad. Service is worse. Geographically desirable is why we came to this location. I know how good B Dubs can be. This is so sub standard, I don't know how they stay afloat. Only reason 2 stars, the staff are super nice. Just eat somewhere else in Riverhead. Unless you're coming for beers and the game, and even then I would think twice. read more

The lemonade is terrible. We came in and placed an order to go and the order was wrong. The drinks are really type 2 diabetes, and don't taste remotely close to the flavor they are supposed to. Refer to the receipt where it says boneless wings, and then following photo of what we received. I should've trusted their 2 stars before entering. read more

Buffalo Wild Wings - Chicken Wings Near Me - Riverhead, New York

See all

im giving a three my rating is because I'm a DoorDash delivery driver and I have been waiting for an order for almost 30 minutes I'm not sure why but I feel like there should be a solution for this. Right? I thought customer come first am I right? read more

Some of the best service I've ever had. We were the last table of the night and our server was attentive and fast! Give her a raise!

If I could give this place zero stars I, would. My husband and I DoorDashed burgers and fries with cheese from the Riverhead location. When it came, we could tell the fries were not just cold, but actually old and must have been sitting around for hours before they added cheese that could barely be identified as cheese. When we lifted a fry, the entire container of fries came up in one congealed chunk. It was so bad, we called the restaurant just to tell them they needed to check out what people are sending out from their kitchen. Honestly atrocious food. We wouldn't even feed it to our dogs. read more

Buffalo Wild Wings - Inedible "Cheese fries" - Chicken Wings Near Me - Riverhead, New York

Great experience! Food was hot and fresh! Our server Shannon was amazing! So polite and made sure we got everything how we wanted it! Always checked up on us and filled up our waters, made sure our special requests were right and she made our experience so much better! Definitely going to come back and hope for Shannon! read more

Only coming back when ally is here! My first time here she made sure our orders were correct as well as paying attention to everyone at the table. My family and I came back two weeks later on a Monday. As we ordered our server skipped over one of our members and then continued to walk away before even taking her order! Along with the fact that while we were being served food the runner bumped out 9 month old in the head. Each time the server came back to the table there was a long interval. We were looked at and dismissed more than a couple of times. We ordered the baby a separate plate of carrots and it never came out so we had to ask again 20 minutes later. Lights were also flickering the entire time. She never asked if we wanted refills so our throats were very dry. Our severs name was Nikki btw. Next time I will ask for another server read more

0 we came in as a party of 8 and they told us they would try to see if they can take us but they said our server might be late since everyone was on break. read more

This is not a very good BWW. My burger was overcooked, dry, and tasteless. I couldn't finish or even fathom the thought of bringing it home and reheating it, not even for the dog. Sorry Bella. I had a pretty good waiter and the inside is very nice and clean, but I'll take my business elsewhere. read more

We've always liked this place. I used to live in Virginia and that's where I first tried Buffalo Wild Wings. They had a fun game at each table so the entire restaurant would participate in. I liked how that brought people together plus it made the night fun. At this location I didn't see the game unfortunately. I feel it really needs that game back and united spirit at this location. Hopefully the game comes back! I like the Buffalitos the best and my fiancé loves the wings. read more

See all

I got the boneless wings and they definitely are smaller than they used to be. They were smaller than chicken nuggets. I felt like it was a kids meal. Not worth $11 the sauces were such small portion as well. No option to add different sauces on the side in Uber eats (would have liked to get an extra side of lemon pepper seasoning. read more

Ordered a chicken ceaser salad at the riverhead location. Literally 6 thin slices of chicken breast. At the centereach location it was loaded with chicken. Friendly service, but not worth the money here. Terrible management. read more

Buffalo Wild Wings - a salad on a black plate - Chicken Wings Near Me - Riverhead, New York

Always loved this place but service was slow, seemed to be waiting for everything from someone to take our order, the check, food came out a bit cold this time read more

See all

I'm a 'road warrior', spending a minimum of 30 consecutive days away from home, sleeping in hotels, eating in restaurants...you get the idea. This month, we're working on Long Island and staying in Riverhead NY, and there's a BWW right behind our hotel. Doesn't get more convenient, does it? I've always liked 'B-Dubs' (as the kids say): they know their way around a chicken! With the 'new normal' in place, I have not been dining in, but carryouts are keeping body and soul together. So I went online and placed an order for naked boneless wings, sweet BBQ sauce and celery sticks. It was just as good as I remember, and the online ordering is so simple, it makes me think I should have been doing it this way all along! We need to support the places and the people who are doing it right, and the folks at this restaurant are aces. Patronize them and ensure that we continue to enjoy their food, and their service, in the times ahead. read more

Terrible! My son and I waited a 1/2 hour for boneless wings( keep in mind the place wasn't even close to full) then when we got the wings they were cold and they mixed my sons blazing heat wings with my Asian zing.........I had the nerve to ask them to separate them and I got an attitude from the server. Never again. read more

What a difference a location makes after a terrible experience at different Buffalo Wild Wings we decided to try this one on Sunday after a day of shopping we came in and were seated immediately our waitress came by introduced her self and took our order within a few minutes our drinks were at the table about 5 minutes later our appetizer was hot a delicious when our main dishes we ordered came they all arrived together so we were all able to eat at the same time and we ordered wings which came out perfectly cooked read more

I went into the bww at 2:30, they took my order immediately and told me 20 minutes. I left and came back 25 minutes later and the order was not ready. The cashier saw me, said she had to check the back, came back, reprinted my order, then brought it for the back. Did not say a word to me after. Other ppl came in and ordered big items and still got theirs before I did. It wasn't until 50 minutes AFTER I ordered that I received my meal. Then when I finally got it, the wings were small, mostly breading. The fries were barely edible. I have never had a problem with a bww so I am very surprised and disappointed. I will not be going back to this location. Edit: manager called me, offered a gift card to make up for my experience. Great service over the phone and I will be giving them another chance. read more

Went there last night to watch the fight. Arrived at 7pm with a sign on the door that said a $10 cover after 10 to watch the fight. I asked (since I was with a party of people) Do we still have to pay since we were there early spending money, food and drinks. Never got an answer. They had out of control kids throwing basketballs all over the place in the car area it bothered everyone a customer even got up after getting hit. Server said there was nothing she could do. The food is horrible, no matter what you order. Beer is flat. All they carried about was that $10 cover which they keep asking even through I paid it. I was told that people walk out on there checks in that place all the time. Great family spot, I'm joking. Go somewhere else, I have been to others that are much much better. It's only still open because not many choices on Route 58. Hopefully it closes one day and something better opens. read more

I've been coming here for years I normally love it here everyone is amazing the building on the other hand is extremely hot I can't walk in without sweating!! it would be so much better if the ac got fixed!! read more

Always shitty service and take out is horrible. Mix up with food and orders. Good ends up always cold.

Worst service and food! We sat where we can see the kitchen and waiters kept going in and taking fries and dipping in some sauce. Didn't have gloves and didn't care who was looking! I videoed him doing and showed managed! So disgusted with this establishment and if I can give it 0 stars I would! Get it together BDubs! Writing to corporate also! So grossed out! read more

Must have come on a bad day. Boneless wings are usually tasty, not today though, they were not crunchy and the crust was rock-hard and you had to chew through the stale-like batter dough. Just didn't seem so fresh. They must have either sat for a long time or were refrigerated and re-fried, hardening the crust. Maybe they cook a bunch ahead for the buy one get one free deal on Tuesdays but I've never before not been able to enjoy them. It didn't help carrots were served very dried up and ugly looking. Service was great nonetheless with a prompt attention from the manager who adjusted my bill for my disappointment. Even so, I won't be too quick to come back here and definitely not on a Tuesday. Maybe there is more consistency with the regular wings or burgers. read more

Buffalo Wild Wings - way dried up carrots - Chicken Wings Near Me - Riverhead, New York

I wouldn't spit it out. Food was good but I didnt get my mac and cheese side until I asked a second time. Disorganized staff. Cheeseburger was yummy! read more

I love Buffalo Wild Wings, but this location is often disappointing. First of all, their attempt at Covid compliant indoor seating is pretty pathetic. I have seen literal crowds of people at the bar and around the seating area on Sunday nights when a game is on. Once I went to pick up food and there were policemen dragging a man out after a fight. You wouldn't even know that we were in the middle of a pandemic the way people were gathered inside. For this reason, we always get takeout, but food usually takes longer than expected (like, way longer) and they often neglect to throw in extras that we request (for instance, I ask for a side of jalapeños every time and have probably gotten them once). Last time we went they left out an entire order of 15 wings, so we had to drive all the way back after waiting on hold for 10 minutes. They didn't even apologize to me for the inconvenience or offer any kind of consolation coupon, I thought that was strange. read more

Walked in on Sunday at 8pm. Dining room was empty but the bar was open. Told them we were 3 people. The host went to the stand. Looked and the ipad, mumbled something to the other person standing there and we were told it was a 45 minute wait to be seated. We looked around and we're like huh. There is no one here. They then told us that they had 3 "huge parties" coming soon and they couldn't seat us. At 8:30 on a Sunday. Ok . Just be honest and say we're closing and want to go home. The entryway smelled like dirty feet anyway. Won't be back here. read more

I came here for the last portion of Happy Hour, and to have some wings. The staff were a little slow to greet me, and my bartender was polite but spread too thin with customers. It seemed like I came on one of those slow days, but at the same time, this location didn't seem too prepared to handle the volume of customers. Additionally, the food was good and the drinks were splendid, but I think this location should make a little more of an effort to provide faster service. I would certainly recommend this location though. read more

Buffalo Wild Wings - Coor's Light - Chicken Wings Near Me - Riverhead, New York