Subject: Customer Driven Away by Unhinged and Aggressive Management I never thought I'd write this about one of my favorite chicken spots, but after tonight, I will never return. What began as poor service has escalated into a serious safety concern due to a specific female manager's extreme unprofessionalism. For two Fridays in a row, I've dealt with her blatant disrespect and bad attitude. Tonight, after she caught yet another attitude during my phone order she also cut me off and slammed the phone down before i finished talking, I attempted to address the issue in person. Instead of a professional apology, I was met with verbal abuse. She didn't just provide bad service--she became unhinged. She told me i should know how to order food... she cursed at me, multiple times and told me my "life is miserable," and physically chased me to the door while screaming at me. I was already at my car door and she was still screaming at me. As a frequent customer, I have never felt so disrespected or unsafe. No one should be subjected to this level of aggression getting take-out. This individual is a massive liability to the business and has no place in a management role. I'm done with Pudgies. read more

Always a fan much better chicken from 45 years ago ! That's how long I've been getting my takeout chicken. Really good tasty fried chicken and the wings are great too! Very clean place. read more

I was excited to see a pudgies, a place I have t bene to since I was a kid. So me and my wife stopped in and We ordered food there. Besides not having several menu items and being told we'd have to call a day early the food we DID receive was bland and overcooked. But all of that would have been fine, I mean it is just a small fast food style chicken place, if not for what happened next. They have several items and things on the menu which are pretty straightforward named "Mac and cheese bites", ect. So she ordered the "cheddar and broccoli" bites. Something one would assume, like everything else listed, it's name implies what it is. Unfortunately when my vegetarian wife bit in she was upset to find bacon. It was disappointing but not the end of the world of not a little frustrating that they didn't list it. So we called back to request a refund or some kind of remedy as this is the kind of mess up that can REALLY get someone sick or hurt someone. But instead of apologies and remedies? She was told "we don't do refunds... You should have told us beforehand that you can't eat bacon"... On an item that shouldn't have bacon if not listed?!? So after she refused to give any refunds or do anything she also refused to give us any numbers or speak to a manager or anything. So I conclusion the food is horrible, the place is dirty, the employees are sitting around on their phones and then the attitude and lack of ANY attempt at customer service is beyond unacceptable. As someone who's been in the culinary industry for over 20 years this is unacceptable food, practices and service... To say I won't be coming back after my overwhelming excitement I had BEFORE walking in would be a gross understatement.... read more

Pudgie's Famous Chicken - Cheddar and broccoli bites, with bacon... - Chicken Wings Near Me - Selden, New York

Absolutely horrible and inedible food experience! The hot dogs were undercooked, lacking any snap, and were cold to the touch when bitten into. It was quite unappetizing! As for the chicken, it was a shockingly 90% batter. While I actually enjoy their batter dipped, crispy batter, it's pointless when the chicken is dried out and resembles shoe leather! I've ordered from this location before and have experienced at least one if not more unpalatable items each time, so it's clear that something is seriously wrong here at this location! I assume the owner or manager will somehow twist this to make it my fault for giving them another chance, just as they have several times before if you go back and look at other customers' reviews and I am fine with that! I totally understand that we can all have an off day, but after this last experience, I've officially lost all hope. I really wanted this neighborhood spot to have gotten its act together and serve at least decent/edible food, but it's painfully obvious they either don't care or choose to respond to negative reviews with obnoxious and condescending remarks, as they have in the past. If the original owners of Nathan's knew about the quality and integrity being served at this location, they would be turning over in their graves! If this was the same quality at their flagship Coney Island or Oceanside location, they would have been shut down long ago. Trust me, there will be NO MORE chances for me after this last experience! read more

I had been searching for a Nathan's hot dog vendor in Suffolk. By accident, I happened upon Pudgie's in Selden.It was nearly noon & I was hungry. Sceptically i looked around after entering. Nothing seemed ready. i ordered two plain dogs, a small fries & an orange soda. 5-6 minutes the counter girl said..$9.75. What? So cheap??. There was a tip jar on the counter. It had been primed with two bucks. A sign on the wall discouraged eating in the shop. 6 minutes later a bell dinged. She brought my bag of food. I paid. I threw three bucks in the tip jar. I went to my car. I had 15 minutes to dine. I opened the bag in my 350z. French fries were on top & the looked like genuine Nathan's fries. I took one out & crammed it into my mouth...it was the best Nathan's French Fry I'd ever had! hot, crispy, not greasy.. I devoured them, but there were more, many more... but where are the hot dogs? i checked my receipt.. two orders of Nathan's Fries& an orange soda. No wonder it was so cheap. What to do? I have no time to wait while they cook my hot dogs. Curses! but aren't these Fries great! I will return... read more

I frequent this establishment many times and have never been disappointed in the quality of the food and the professionalism of the staff Danielle is great. She pays detail to every order and I've never gotten anything wrong. I would highly recommend this establishment for anybody looking for good food and good service. read more

I ordered 3 months ago & blamed the food being so greasy cause I had a 15 min ride home. I tried again today. The chicken, fries, hush puppies were so oil laden I couldn't even touch the food. Oil dripping on my fingers .They managed to overcook everything and the chicken was so dry, couldnt even taste the potatoes and hush puppies were 2 little balls of grease. I asked the chef to please remake the 2 hush puppies was told I'd be charged. I got 3 piece chicken, chips. Was charged for cocktail sauce, tarter sauce, KETCHUP! $15.00 later I threw everything out. Hope the birds and strays dont get sick. Even inmates wouldnt eat it. I worked in fast food - customer is always right. No surprise why ALL the Pudgies went out of business. Thank goodness Tex's Chicken & Burger opened right down block read more

My husband and I love the food here. 2 Pieces White Meat Meal, Clam Strips, Fried Shrimp, Hot Dogs, Fried Shrimp, Fried Chicken, Arthur Treachers Fish Sandwich read more

Pudgie's was awesome! We're on LI from MA for a baseball tournament and were looking for real NY hot dogs. Not only do they have Nathan's but also fried chicken and seafood. Definitely check out Pudgie's if you're in the area. read more

Pudgie's Famous Chicken - Number 2 Nathan's combo from Pudgie's - Chicken Wings Near Me - Selden, New York

The food is so delicious, the service is great. "Daniella the manager" is the sweetest and most accommodating person. We adore her. My mother who is 95, and going to be 96 next month just loves it here. We go a lot and we both love Daniella!! Also, Pudgie's is very clean. We eat at the counter. Maria read more

Love Pudgies. Getting pricey (but what isnt) and they almost always get the order wrong but I still live the crunchy skinless white meat. I've been a fan for 20 years now. read more

Nathan's in Selden is the most horrible restaurant you can find. After waiting almost an hour and a half Our order came missing my mothers meal. When she called them The "manager" Kevin stated "oh we're really busy" then when my mother said what about her food he had a horrible attitude in which case I got on the phone. He was a nightmare !!! And told my mom to come in and get it her self. He told me he was doing us a favor by offering us our money back and that if he wants he can "refuse us our money back and not give us anything". It was the worst experience we have ever had , he's was so nasty and mistreated us. read more

My granddaughter loves pudgie and Nathan's. I am a fan of Nathan's and Arthur Treacher's but we were both disappointed in their new choice of chicken nuggets. They are unappetizing difficult to eat and are a complete disappointment. Wish they would return to their original nuggets. read more

Tried this place last weekend for the first time and was taken back by how clean and fresh the food was. The hot dogs were great and I enjoyed how friendly the staff was. If you're in the LI area I suggest you check this place out. 10/10 would recommend. read more

The customer service is horrific, the manager is completely incompetent. Charged me for things that were not included with my order. Will never order from here again. I had to select 1 star to post the review...it really gets no stars read more

I tried this place last week with my boyfriend and we absolutely loved it. The food is really yummy! Customer service was 10/10 and my food came out quickly. Everything is priced really well also. Definitely recommend you try it out! read more

I have been ordering Pudgies for years and it is the only chicken I will eat. Well not anymore. The chicken was unbelievable greasy!!! Never have I ever had greasy chicken at Pudgies. It was always nice and crispy and dry. This was horrible. I called and asked to speak to the manager and she told me that it could be two things. She didn't pack it right away or the fact that they change the oil every other week and they did it LAST week! So what am I suppose to call and ask if this is the oil changing day in order to get good chicken again? So very disappointed I will see about contacting the main headquarters. I going to miss the good chicken I would come to depend on. read more

At 9:04 pm (they close at 9pm) I witnessed the manager walk a handicapped man to his vehicle (he was very unsteady, older and had a cane) with his food and didn't leave to go back inside the restaurant til he was settled and it was the most beautiful display of customer service I wish every restaurant strived for. Good Job and way to go the extra mile read more

I got this delivered once and it was truly awful. The chicken barely had any skin on it, the fried zucchini we ordered was actually fried pickles, the buns that they gave us with our food were actually just bought from the store, and they were extremely damp, and not in a good way. The Mac and cheese tasted like nothing. I'll never be coming here again. read more

What can I say about Pudgies? It is a place to get some good crispy fried chicken. It's also finger licking good as KFC puts it. I do enjoy this place more because of the fries. The bread is blah. The sides are also just ok. I wish there was something better than a chain food fried chicken place around here. Sometimes you just gotta get your fried chicken on. Enjoy read more

Best Hot Wings in town! Friendly, fast staff. Reasonable prices. We also love the Nathan's hot dogs, clam strips and basically anything we've gotten there. Pretty sad that Pudgies franchises are mostly extinct so I'm thrilled that they are in my town. read more

picked up food for superbowl They were prompt and courteous. food was freshly prepared and was tasty. Don't eat this food very often but having a Nathan's hot dog and fries(also a part of this franchise) was a nice touch. read more

This place rocks with total hands on management. You always see the owners in the store. It's a 3 in 1 concept. Pudgies, Arthur Treachers fish and chips, and Nathan's. You could not tell the difference between this place and if you were at Nathan's in Coney Island. The hot dogs are cased which if you don't know is the only authentic way to prepare a hot dog. When you bit down on one you get an exquisite explosion of flavor. There is a Nathan's in Smithtown that doesn't case their hot dogs and it's a real letdown. This place however also has great Nathan's French fries. Perfect and unique wide fries. Just remember to ask for ketchup. It's take out only. read more

Hotdogs were not cooked long enough. No snap when you bite into them. You can tell they were on the grill for a short period of time. Mozzarella sticks were undercooked. First and last time for this pudgies/nathans. Owner better start cooking himself otherwise this business is destined for failure. Go buy a sabrett hotdog and grill it yourself. Youll save money and ten times better read more

I'd like to thank and compliment the kids working at Pudgie's/Arthur Treachers/Nathan's at the Royal Plaza shopping center in Selden N.Y. I Walked in Monday evening Dec. 16 2019, was greeted promptly and courteously by a lovely girl who patiently waited on me as I asked numerous questions about the menu. A young guy cooking happily answered my questions about choices of fried seafoods. The place doesn't look like much from outside, but it's very clean, the food is made while you wait so it's fresh, hot and delicious... not at all greasy. The fried shrimp, clams, and chips as well as a side of Nathan's fries I ordered were absolutely delicious. I live about 30-40 minutes away, but I would gladly travel the distance for the crispy delicious fish fry, burgers, and other takeout items. Honestly, the kids running this location are real gems, and I'd like corporate to know just how wonderful I was treated as well as how good the food was... I don't believe I've ever given fast food a rave review before, and I completely believe it's because these kids are doing such a really fine job here. Anyway, just want to sincerely thank these kids for making myself and my husband a delicious hot meal, and to let them know what a fine job they're doing! I truly hope in some way my review will let them know, their studious manner In performing their jobs has not gone unnoticed or unappreciated. Thank you Guys, looking forward to getting take-out from you again. Wishing you all a Merry Christmas! Sincerely, Michele from Wading River read more

My husband and I love this place. He's a huge fan of the fish and chips and the corn nuggets. I am a fan of the breaded shrimp those lovely corn nuggets and of course hush puppies! We were just here last week and I'm back again tonight. The staff are very friendly and efficient. Donna has this place running like a well oiled machine. If you haven't tried this place I recommend you stop in and give them a try. This is a Pudgie's,Arthur Treacher's, and and a Nathan's so there is something for everyone!! Trust me you won't be disappointed! read more

Wow! A year ago i gave awesome reviews and here we are a year later and no go. So, i needed to order 2 separate orders. The first order was about $20 and the second was $6. They were both for delivery. SAME ADDRESS but because the second order was under $10 i was first to,d i couldn't have it. Then i was told I'd be charged a delivery charge of $2 EVEN THOUGH THEY'D BE HERE ANYWAY! Really? NEVER AGAIN! Clearly it's about the money and no common sense! read more

This was the most disgusting chicken I've had in my life. The texture was awful and it smelled like dog. The macaroni and cheese tasted microwaved and we could hear them using the microwave. The rolls were bland and dry. The sweet potato fries weren't bad but they weren't worth it. KFC is much better and much more affordable. read more

Little takeout place with the most delicious fried Chicken and Fish. I came for fish and chips. I don't think I've had better in any restaurant. Service was prompt the place is pretty clean despite the signage you can eat at the counter just no bathroom, definitely a weird expectation of people to expect a bathroom at a take out joint. read more

I used to kind of like this place - service is fast & they never leave anything out of your order. But the other day I was in there paid by credit card - the cashier held the receipt while I signed it so I didn't see it had the optional tip line like (they do for sit down restaurants) until he was putting my signed receipt in the register so it was left blank. Well I went to use that same card today and after it being rejected twice, called the bank and found out my $53 bill at this particular Pudgies/Nathan's Famous magically became $153. Apparently one of the cashiers who all had access to that register wrote themselves a $100 tip. I will NEVER patronize this place again. read more

Some of the best fried chicken ive had! Great staff, great food, very clean. Will be coming here again for sure.

Chicken tastes like soap. Better chicken everywhere else. End of review.

Came across this hidden gem while looking for lunch. Food is awesome,friendly staff,order from here all the time when I have friends over watching the game . read more

Completely rude and unprofessional owner! I walked in and he was standing within 5 feet of me but didn't acknowledge me until I was standing there for about 2 minutes. I was picking up an order for someone else and was given an attitude by the owner. It was completely uncalled for and unnecessary. He started arguing with me over something that had nothing to do with me since I was just going in to pick up an order for someone else. Seems like a miserable person that doesn't appreciate or deserve anyone spending money at this business. Will never step foot in this place again. read more

First time dining here while I was visiting friends. The atmosphere was nice, the employees were very warm and welcoming and the food was ready fast. We enjoyed our meals and will definitely be back again!!! read more

Great food with an even better staff. They're always so friendly, and going there is always a pleasure. Being able to get two full meals for less than $15 is just icing on the cake. read more

I haven't had Pudgie's in a good many years, and after today's visit, I can say without question, I won't be returning. $30 worth of food, tossed into a picnic area garbage. How hard is it to add to 10 Mac and cheese bites and put them in a tray? They answered that for me. (5 is the total before a headache sets in). My daughter, who I get to see 2 days every other week, got the salad and the Romaine was cut into 10"x10" squares, plus the chicken was stale. All the chicken was stale. My chicken sandwich was also not cooked fresh. Why?? How hard is it to make fresh chicken?? Considering I worked there for college money and did every job on the store, I can tell you that the cooking was timed to perfection. In its heyday, Pudgie's was just a chicken place. A "better than KFC" chicken place, using the best ingredients and fat free oil, changed more often than not. Now, it's a Pudgie's, and Arthur Treacher's and a Nathan's. Did they just take the lowest common cooking technique of the 3 and apply it to everything?? Seems so. Never again. Now I see why most of the stores went out of business. read more

Awful experience.. We ordered the 16pc chicken and couldnt wait to get home and dive in. The cashier gave me a plastic baggy with 3 tiny containers of hot sauce. Taken back a little bit, I asked for more considering we had 16 pieces of chicken, but was told it would be an extra $2.50. It was ironic because they had a paper sign taped on the counter reading "Unlike other restaurants pudgies includes sauces in their pricing." The chicken was soggy and bland. Pudgies is supposed to be all about their skinless chicken, yet this chicken had plenty of skin to be found. The sides were even worse. The "mashed potatoes" seemed worse than the boxed variety and was inedible. The "gravy" reminded me more of kitchen grease. The coleslaw was decent but nothing to write home about. The mac and cheese reminded me of a watered down version of Kraft. Sadly the best part of the meal were the dinner rolls, which tasted like wonder buns. Needless to say, i definately will not be going back. read more

Service is decently fast considering staff made orders on the spot, but that meant that the chicken and chips were fresh and delicious. It's just a small takeout place with no sit-in dining, but the menu is pretty good. Would definitely go back again for delicious fried chicken. Also apparently they use certified Halal meat which is a plus for any Muslim customers. read more

This place definitely deserves more recognition. The chicken is 10 times better than KFC or Popeyes or any other fast food place. The variety of the sides and fun foods is ridiculously good and the fact you can also get Nathan's and Arthur Treacher's is awesome. The staff has always been caring and nice. Highly recommend! read more