Owner likes to complain to Yelp when Yelp reviewers post true things about their experience with…read moreher and/ or her business in general that aren't positive, and then she gets Yelp to delete the reviews she thinks are most going to deter people from coming to her store. Owner replied to my first review I posted this week by denying our experience at her store, gaslit me and told me she was going to ask Yelp to delete my review because it was damaging to her business. Sounded like she was having a melt down over the truth getting out. I noticed after that 3 people conveniently posted on the same day positive reviews when her listing on Yelp never gets too many Yelp reviews in a short amount of time, let alone same day. Very Interesting. She must've told her employees, friends, clients and/ or followers about my review and asked or manipulated them into to feeling bad for her and going in to leave more 5 star positive reviews to boost her rating back up. Owner is damaging their own business by how she treats some people as if they're more trusted to shop there than "others" who look a certain way. Take some accountability and deliver a better customer experience to ALL people who come in and haven't done anything wrong, especially repeat customers.

I always have a great experience coming in. It's always great vibes and great energy. If you need…read moreany help they're always asking if you need help.

Beautiful store but agree on the follow around. They want to grab stuff out of your hand to hold at…read moreregister and if you're shopping for a delicate situation god forbid you need to return your item. Only store credit- hummm no sign on front door only small sign on counter and one hanging on wall behind counter that on would need a magnifying glass to even see if knew it was there. When busy you don't even make it up to the counter as they hover and take care of u from all sides. My suggestion would be to have a larger sign on front door or have one of your hovering employees who keep offering to take the stuff out of you hands before your really even sure if you like the item tell you about their only store credit policy I would have not bought to begin with my last purchase. Oh and to stay policy is on receipt. Wtf so it's rung up so no return. Interesting I saw on their website they take returns from online purchases?? I feel discriminated against because I came in. Wacky and bad business practice. Where I work we tell everyone about the extra charge if using a credit card before they actually use it and even tho it's a small thing knowing before hand is key. I shop here once a year for someone in particular so no loss. I'll just give my store credit issued card as a gift to someone else and let them know ahead of purchase the shitty return policy.

I just stopped by Sierra Lily because I had a gift card. I was greeted pretty quickly by the staff…read moreand they were super pleasant. It was a super cute store and I would recommend spending enough time here to see all of the things that they have to sell. I bought a few things including a pillow mist and a tea towel. The women behind the counter was very kind and wrapped it all up very nicely as I told her I was giving it as a gift. I look forward to going back to Sierra Lily and seeing what else they have on the shelves!

Everything about Daffodils, from the friendly staff to the amazing selection of gorgeous products…read moreis just phenomenal. I've never had a bad experience in the store, and after coming here twice everyone remembered me and was excited to see me again! I can't count how many Jellycats I've bought here, it must be at least 10. I can't wait to keep coming here forever! It's also such a fantastic place to buy gifts, especially with the complimentary gift-wrapping! And if I ever have ANY questions, the staff is so ready and willing to share their expertise or just to chat! Also, the window displays are always so adorable and creative, and the store is IMPECCABLY clean and beautifully designed. Love love love!

The low reviews for this store are truly disheartening…read more My experiences here have always been pretty positive. Staff is typically upbeat and helpful. I typically come for the incense because they are the best in the area with fragrances like cardamom, rose, rainforest, mahogany teak, cedar, cinnamon, clove, and Ylang Ylang. I'll grab a smudge stick and be on my way. $2.50 for each 10 pack of incense. Smudge sticks range from $5-$10.

I was really hoping for a peaceful, spiritual vibe when I visited, but the store was bursting with…read moreway too much high energy. It felt chaotic and unsettling, which is the opposite of what I expect from a place like this. Plus, a lot of the crystals seemed fake and were insanely overpriced. And to top it off, the manager is never around at the mall location to handle anything. Definitely didn't get the calming or authentic experience I was looking for. To top of off the clasp on my necklace broke before I even left the store!

We were in the Poughkeepsie galleria; I normally go to the one in Fishkill…read more It took over a half hour to find an appropriate card for a coworker. One that wasn't sophomoric or tasteless. You would think they would have a larger selection; considering they're in the Galleria and there isn't much completion anywhere nearby. I was also looking for season's greetings cards in other languages, besides Spanish. There were none! Really? It took a while for the cashier to "Find" me in the Hallmark system. They ran out of envelope seals.

Rating: 1 star (-5 if the option was available)…read more Terrible Customer Service and Racist Behavior!!!! I had an awful experience at the Hallmark store in the Poughkeepsie Galleria Mall (Store #108). I attempted to purchase gift cards, but their machine failed to issue the activation codes. Even though the transaction was voided, the money was still taken out of my account. When I asked for a refund, the staff and store manager claimed they couldn't process it--neither electronically nor in cash--and told me to call corporate instead or dispute the charge with my bank. It was $150, so to be clear, it was a large total, making it difficult to simply leave the store and hope for the best with zero confirmation that the money would be returned. The situation escalated unnecessarily. The manager yelled at me on the phone, even though I was the one inconvenienced, and then they called security on me, which was humiliating and completely unwarranted. What should have been a quick 5-minute stop turned into a 45-minute nightmare. After I left and called corporate, I learned that the store had given me incorrect information, and corporate couldn't even issue a refund because of their mistake. On top of all this, I couldn't help but notice how differently I was treated compared to other customers. Their behavior felt blatantly discriminatory and dismissive. It was clear that my concerns weren't taken seriously, while others received polite and helpful service. This store's incompetence, lack of accountability, and discriminatory practices are unacceptable. If you value your time, dignity, and money, avoid this location at all costs.

This place is filled with curiosities, toys, gadgets, and some useful things as well…read more There's a $3 section with the kind of widgets found in the ¥100 stores in Japan. I get a kick out of How does this thing work and what is it? with instructions in Japanese. The owners are very gracious.

Anyone who is looking for gifts or something for yourself pertaining to cool and useful products is…read morein for a treat. With a decent store space, there's enough to choose from and pick ranging from electronics, toys, clothes, associates, household, and accessories to name a few. Things do get rearranged and discontinued from time to time, so choosing something you really want has to be done as soon as you see it, especially seasonal products. I always take advantage of coming here when it's the Christmas season and also on special occasions for birthdays and small holidays. A great variety for someone's interests.

Total disarray! The store is a total mess! Items all over the floor. Sloppy , messy…read more. Walked in & turned right around.

Been coming here for a couple of years. The store is okay for the most part, carrying a lot of…read moreitems you can name, toys, candy, snacks, accessories, and even books for a plus. It's kind of like a Dollar store but in a fun and classy way. I find most of the items to be okay for the most part, although some look cheaply made. Most items you'll find have brands you've seen in other stores, and even ones you haven't seen. The pricing on some items may be an eye-catcher, but the decision is on you for the most part. Customer service could be better to draw happy ones back.

Donna was an absolute Gem helping make my birthday special. The quality of the 12 chocolate dipped…read morefruit arrangement I got was outstanding, and everything was very fresh! Highly recommend this location

Got a gift for my Fathers birthday.They loved it. Great customer service and a quality product…read more Would recommend for any special occasions you want to impress someone. The manger Rosemary is the best and will make it so easy and pleasant