Explanation of services. Used Costco Travel to set up truck rental for son. We used the rental place in Fresno and completed the reservation. Several days later my son was contacted and it was stated that the truck he wanted to rent and reserved is no longer available, they did offer a solution of a larger truck, it just is not a fit for us. We contacted the Clovis location to see if the same size truck needed was available. This is where we happily encountered Jackie. Not only did she assure it that she had a truck, she also was completely willing and offered to take care of the reservation on her end to reduce any stress on myself or son to complete the rental correctly. Jackie verified all info and stated I will call you back shortly! Not only did she call back in an extremely timely manner, she called back with an update that she got, let me know the email address was not entered completely on my end kindly and asked to fix it and was ready to go to send the new confirmation to the corrected email address! Jackie you made this a noooooo hassle switch and you assumed all responsibility to assist a customer that had not originally booked with you. Jackie also did exactly what she stated she would dot then gave extremely efficient information to assist us to make an informed decision for the up sale. I will now go out of my way to make sure Jackie gets the recognition she deserves with Budget Truck rental and with Costco customer service!!! THANK YOU KINDLY JACKIE FOR YOUR FRIENDLY WARM BUSINESS!!!!! Customer service: Jackie is amazing! WILL WE USE THEM/RECOMMEND THEM?? HECKKKKKKK YESSSSS read more

I had a really great experience with Budget Truck Rental at 707 Jefferson Ave mainly due to Antonio who helped me with what could have been a huge headache. Antonio helped me first by finding me a bigger truck than I had originally reserved because the original reservation was no longer available, and he also got me the bigger truck at the same price as the smaller truck. He was very friendly, quick, professional, and above all very helpful. Antonio went out of his way to come in so that I was able to drop the truck off after hours, so that I was able to go back home in another city instead of having to waste money and buy a hotel and stay a night when I didn't need to. Antonio is why I'll use budget truck again when I move once more in 6-7 months. read more

Excellent service and friendly people. Helped us correct a problem from another Budget that was terrible. Thank goodness for Clovis Budget Truck rental read more

$1000 trip with Budget . Think twice ! This place is a SCAM! The lady who is working here is a witch ! And she's the number one Scammer ! I believed in Karma ! Good Luck on their business! They earned money but in a bad way! Too bad ! Not even one . I would recommend just go with UHaul.the reason why I chose Budget because as a state employee we should have a discount but it turns out it will cost more . They have a detailing and mirror replacement business so they're happy to see even a tiny scratch or damage on windshield. So , we rented a truck for $329 from San Luis to Fresno . Their truck is an old one and we didn't even know if the crack on windshield was already there. They will ask you to get an insurance of $150 . But anyway , we end up paying $510 + 329 + 90 for extension for one day! They won! Jackpot ! I hope no one will ever experience this again . No to Budget ! Just go for Uhaul. read more

I am a loyal customer to Budget Car Rental and always had a positive experience even though reviews were negative for this place I thought to give the Truck Rental a try instead of u-haul. But I regret that decision. The other reviews are exactly what I experienced. This place is a SCAM!!! When I arrived to pick up the truck, I was told that the reason why I am being charged almost double the price is because they put a hold/deposit until I return the truck in the condition the received it and with a full tank (which I did). But they still charged my credit card almost double the price that I was told by the gentlemen who helped me, Justin. He made me sign the paperwork explained and informed that the overall price is just a deposit and I should receive about half of it back. But that was a LIE! All the charges were not a deposit, instead the charges were all the unnecessary insurances and coverages that we never discussed nor I ever agreed to add on. These charges were as much as the rental! I would never agreed to paying for roadside assistance when I already have AAA and my insurance covers it. I called them back when the pending charge cleared through my credit card a couple days later. But Jackie informed me that there is no such thing as a deposit. And i agreed to paying for that amount. After some back and fourth conversation, she transferred me to justin. He stated that the system is unpredictable and sometime it doesn't take out the deposit. He said he will refund me the extra charges and should take 3-5 business days. But no surprise, that's a LIE too. After 7 business days, I didn't see a cent of refund on my credit card. I called and Jackie picked up letting me know that Justin isn't available (probably a lie too). So I called the national number to inform them of the situation and scam these two have been telling their customers. Only then, I was finally able to get a refund for the extra charges from Budget. So warning if you do decide to go against all the reviews and rent from these con artists, DO NOT SIGN any paperwork that is priced more that what you were quoted. They are going to say that it is a "deposit" and you'll never see a penny of it back. read more

I reserved a truck and what I got was a piece of crap. The inside had not been cleaned, there was no side step to get up into the cab (3'+4' high), and to top it off, there was no ramp! The manager said you have to reserve at least a 12' truck in order to get a truck with a ramp. Really? You also must show proof that your insurance will cover any physical damage that may occur. The insurance they provide isn't cheap either! I don't know about other Budget Rental locations, but AVOID this one! It was absolutely the worst moving experience ever. read more

Should of read the reviews. Thought I would only get charged what I got quoted. Instead almost $100 because of the insurance the dumb lady added on. Never once telling me what the cost would be. I almost passed out when she handed me the receipt. I will NEVER return here. Shady people running the place and the cost of insurance made me leave there crying! This place should be shut down or investigated read more

Rented a truck from this place for a one way travel. Picked up the truck and it wasn't completely full but had enough gas to get me to where I was going. I made sure to fill the tank back up to where I got it at. I called the location where I dropped it off to confirm everything was okay and they said I would be charged cause it still needed to be all the way full. I drive 30 minutes to go to this location to show them may paper work which clearly shows that it wasn't all the way full to find that someone had altered my paperwork at the Clovis location to say it was full. Shady shady shady. So glad I drove that 30 minutes to prove that these people were trying to scam me for their benefit. The guy at the drop off location was not happy about this either. Be careful, check your paperwork. read more

Terrible. Really base your reviews off of what other people say because they are not lying. This is my second time dealing with these people and I don't know why I return to them. The lady's name was Jackie and she was very rude and unprofessional. They want you to buy their $250 insurance. They gave me a truck with a broken window crank, left headlight broken, and alignment issues (truck veers hard to the right, unsafe). I don't know how they are still in business and I think budget should shut them down. I even sarcastically told the lady at the end thank you for your great service and she had the audacity to say no problem it's my job. Do not go here. I always thought everyone has bad reviews maybe it will be different for me but that is not the case. read more

Best experience ever with truck rental. I will never use Uhaul again.

First of all the lady that answered the phone was rude and had a horrible customer service. Also if you order online it is a possibility that they do not have your truck but will still take your money. They also charged you for leaving the truck play even though they close at 2 PM. I left the truck Full tank of fuel and they still charge me for 3 gallons. Please don't ever use this company unless it is your last resort. They will hit you with hidden fees and lie and charge you extra at the end. I told him I would never be coming back and they seemed accustomed to hearing that and could care less. Horrible experience horrible employees horrible company.. read more

Scammers! Do not go here! Rented a truck for a move and they quoted me one price. Confirmed that price with me and then I was later charged almost three hundred dollars more. They told me it was for insurance which I had declined when making the reservation. When I brought up the additional charges before renting they told me it was for a deposit. Never once brought up insurance. Jackie and Jessie lie. Do not waste your time. They denied everything when being confronted after the fact. read more

I should have looked at the contract before I left they get you for like $90 and charges for insurance stuff you don't need the truck was only 29.99 and .99 a mile read more

Filled the tank at the Arco down the street and dropped off the truck. Called me this morning to tell me the tank wasn't full and charged me an extra $50. I had no choice but to pay this ridiculous charge as I live in the bay area so I couldn't come in person to contest it. read more