I can't express enough how much I appreciate Sal and the Walt's towing company. My car ran out of gas today and my insurance quoted me 85 minutes. I was so irritated because I was on the side of a SUPER busy road, and my phone was close to dying. I called Walt's and he was able to come out within 30 minutes. He took care of my car and waited with me until my car was gassed up and back on without any issues. He communicated his ETA with me throughout the 30 minute original ETA he gave me when I called him and that was super appreciated. Overall they are reliable, trustworthy, QUICK, and the customer service is exceptional. Thank you so much!!! read more

dirty, trash, smoke smelling crook. towed blamed on complex when he could have seen was wrong. avoid these crooks.

A predatory business run by someone whose only concern is the money in his own pocket. How sad to care more about an empty parking lot than the lives you negatively impact. The pricing is intentionally exploitative. Mr. Martinez actively patrols parking lots on nights dedicated to community activities which then increases the cost to retrieve your vehicle immensely due to "after hours" charges. His defense is that he's done it for thirty years which only highlights the number of people he has taken advantage of over that time period. read more

Walt's Towing is the personification of predatory business practices. They tow your vehicle from non-compliant posted private property and state there is nothing you can do but pay their exorbitant fee ($90 for storage at $1/day but the vehicle was there less than three hours and the charge of $100 for a dollie that ABSOLUTELY was not utilized due to the type of vehicle I have). All told, it was over $500 for a tow in a parking lot in which I was a customer and signage posted specifies that the business (none given) can have the vehicle towed. As the busines I was utilizing was the closest, I had no fear parking my vehicle there. I, too, am reaching out to the California Vehicle Tow and Storage Board, the Dept of Consumer affairs, Better Business Bureau, and filing a civil suit to recover my funds due to illegal tow practices. read more

Walt's Towing - Taco Bell as closest location to signage - Towing Near Me - Fresno, California

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Unfortunately, I had to do business with this company. They are very unprofessional when speaking on the phone. And they do not follow guidelines for private property Towing. And their prices are literally taking advantage of people. Read previous review reviews you will see that it is a common occurrence read more

* Unlawful Towing Practices* I'm extremely disappointed with Walt's towing! Unlawful towing practices on private property! As a home owner, it's frustrating to see such practices. Walts towing company is indeed not following the rules outlined in their contract with the property management company, nor are they following state laws! Filing a complaint with the California Bureau of Automotive Repair (BAR) & the California Department of Motor Vehicles (DMV) & Better Business Bureau (BBB) for further assistance. Filing a claim will definitely get you a refund! The Better Business Bureau responds within a 48 hour time Period. & It's also very beneficial to have a family friend working for the bureau of automotive and repair! read more

Walt's Towing engages in what I believe are predatory business practices. Recently, my vehicle was towed near Radcliffe Stadium in Fresno. I had parked in a small lot next to a closed business, which was completely full of cars. Several spaces away, there was a "No Parking - Tow at Owner's Expense" sign, but it was too far for me to see. I only noticed it after the tow truck driver, Salvador Martinez, pointed it out. It shouldn't matter anyway because I was there less than an hour. I believe there is a CA law that says you have to be parked over and hour before your towed. I parked for only about 15-20 minutes to pick up my junior high son, who was playing in the band at the stadium. I was recovering from West Nile Virus at the time, and while I would have preferred to stay in my truck, I didn't want my wife walking alone in the area. We left shortly after my son decided to return to school by bus -- only to see my truck already loaded on the back of a Walt's Towing truck. When I ran over and asked them to stop, Mr. Martinez told me it would cost $300 to drop the truck on the spot. He warned that if the vehicle went into their yard, the cost would be $600 or more. While we were talking, another upset parent nearby called him a crook. He responded by calling her a "nasty woman" and said that's why she was being charged $700. At that point, the parking lot was almost empty -- suggesting multiple cars had already been towed. Seeing two tow trucks in the area made me wonder how many others were affected. This feels unethical and exploitative, especially when many parents were simply attending a school event. There are legitimate reasons for towing -- blocking driveways, red zones, or abandoned vehicles -- but targeting families in this way does not feel like one of them. read more

The owner and employees are very rude, they like to hangup the phone mid conversation, had three people speak to this company on behalf of my self since they dont allow you talk over the phone , about your items. This company's employees hung up the phone 3 times on different accounts to different people, very rude and seems all about money , I WISH NOTHING BUT THE WORST COMING THEIR WAY !! will be stopping by to speak to someone in person .. they can't hangup on me then. read more

I just have to say, with this company you almost look forward to your next tow ! We were so frustrated with the time it took AAA to respond to our tow request. We had waited for hours two different days. Bad customer service no communication. Outsorced automated customer service and we could could never reach a live person . So we said, heck we're just going to pay out of pocket. We called Walts and got Sal. Not only was he there in 9 minutes but he hooked up the tow in less than 3 minutes just like tying shoelaces. Poof he was done! Can't even tell you how happy we are to know this type of customer service still exists. Call Walts first! You will absolutely love their great rates and service! read more

My car battery died and Sal got there within 10 minutes and worked quickly to get it going.

They charge more than their posted rates. When politely questioned about why it was more than shown online, or their sign, the office worker summoned a driver and said we were 'being agressive". We were told "thats an old sign" Filing a complaint with Fresno PD, avoid this place at all costs. read more

If I could give zero stars I would in a heart beat. He took our car after only parking for five mins in an apt complex told me to suck a dick and proceeded to be extremely rude, condescending, short smart Alec comments etc. Then he tried saying we were threatening him then started recording us Saying we were being aggressive yet we were the ones being completely disregarded. He right off the bat was extremely rude telling us we we're were't actually leaving and "we were just coming out bc the cars getting towed" yet it was quiet obvious we weren't lying since our purses and phones were in the car. I tried complaining to management and they straight up hung up didnt care and proceeded to say they would give me HR number but then say they are HR. they were playing games. Then they procedeed to tell me that everyone gets told ugly things thats life boo hoo who the hell says that? Ya stay away from Sal and their family owned business they are crooks and they just want your money. From what I've read on here this isn't the first time it's happened nor will it be the last time. Side note: he continues to deny what he said, and there was several witness who can confirm this. read more

I'm giving this a 5-star review because I had a great experience. Sal the tow truck driver was phenomenal he was very professional he had great customer service and he was just good energy. I have absolutely nothing but great appreciation for the service that I received. Thank you sal I appreciate you so much I know that this job is really rough but you are so amazing. Thank you thank you from the bottom of my heart I truly thank you! read more

worst service ever. Rude & Unprofessional and the driver doesn't listen. Rip off. Don't use them.

Do not use Walt's towing, if you get in an accident call your own tow company. The name of the tow truck driver was not known although after talking to the police department the owners name verified as Sal. My sister's car was not blocking traffic although the officer called Walt's towing and we explained that we have a tow truck driver on the way. The officer stated a penal code and said by procedure he has to have it towed. I was on the phone with a tow truck driver who was across the median and only had to turn. When I explained to the tow truck driver he was already there he asked me what tow company and when I pointed and showed him he was there and stated the name of the company he tried to grab my phone out of my hand while the officer was standing right next to him. The house is a 2 min drive from the accident area. He states $300 and then he stated the charge will be $360.00. The charge was $360 and he also stated that we were dumb for not having it towed to his yard. As soon as I told him our tow truck driver is here he took off in my sister's car and also told her if she didn't hurry he was going to take her car to his yard. We asked the officer if the other car was going to get towed as well and he stated yes he is coming back for that car as well. The officer even reached in the tow truck drivers ice chest and helped himself to a drink. The officer kept telling us too late although we told the tow truck driver from Walt's that we did not want it towed he proceeded to hook up the vehicle. No limit towing was willing to charge us less then triple times his amount. He was very rude and did not care about the situation while my niece and nephew were in the car crying. The tow truck driver stated road blockage. read more

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I have unfortunately used Walt twice this month, as my old work truck is breaking down. Both times Walt was great, he arrived with 30-45 minutes, like he said he would. His rate is fair, he picked up the truck & towed it to my repair shop. No a single problem, he & his guy did a great job & helped me & my business in a time of need. read more

Worst ever. My Mercedes was towed here after someone was pulled over , driving without a valid license. I do not know who it was, as I gifted the vehicle to my son, who in turn loaned it to someone who failed to return the car. I received a notice in the mail stating that I am responsible for the vehicle and the towing fees because I was still listed as the owner with the DMV. I borrowed the money to get the car, I called to inform the tow yard I was on my way to get the car, I was told to just wait until Monday , as it would be the same price due to " gate fees" that will be charged after 5 ( even though hours are listed as open until 7). Monday, when I call to inform Walt that I'm on my way, he says I will not be able to get the car due to another party claiming they are the new owners ( persons not known to me or my son). So, I let it go. A few days later I received a letter stating the recovery fees , extra fees for not picking the car up, administrative fees, auction fees, AND... notice that they will be auctioning the vehicle off and I will need to relinquish my ownership, in addition to the fees. I call again, state my confusion because I was on my to get the car a week prior when told they would not release the vehicle to me. My opinion is that the entire situation is shady as hell, they want to keep my Mercedes' and have the nerve to charge me exorbitant fees and all around unpleasant and rude people. Steer clear of this train wreck of an operation if at all possible! read more

This review is rare for me as Towing and Insurance Companies have been disappointing for me over the years, however I was on my way to a very important appointment and my car battery was done! I called and my Insurance Company uses Walt's Towing in Fresno. I received a call and to my surprise in 8 minutes Sal from Walt's Towing in Fresno called me and was asking for the gate code to get in to my complex! He was off working hours but took the time anyway to come and help me! Got my car started, went to my appointment on time and new battery next day! Sal was awesome, friendly, decent and all around great guy and respectful! If you ever need a Tow truck call Sal at Walt's Towing... I will always! Thank you Walt and Sal! read more

Within 20 minutes we were rescued by Sal, whom was super friendly and nice. He gave us a lift back home and the whole way there it was just pleasant talking to the guy. The process was very simple. He also helped us get the car into the garage when we got home. I would recommend this towing company. read more

If I could give no stars I would these people junked my car 18 days after being there, when I went to get it out it was gone .Contacting my attorney and BBB.And also very rude . read more

This is great place when your clearly in need of a tow, good pricing and Jake is a great guy and was very easy to talk to and had great conversation. Pick up time was within reasonable time and again price was on point vs. other places that see you as a sitting duck totally ready to make u pay the piper. read more

I've used a few towing companies over the years and have never had a particularly bad experience, but these guys were above and beyond with the response time, price, professionalism, and courtesy! It's never fun to have to have your car towed, but this was certainly the most pleasant towing experience I've had. They were out to the middle of nowhere fast, had a great attitude, and they were kind enough to help us figure out what the problem with our car was. 100% Absolutely recommended! read more

Called Walt's in a pinch to help move equipment that got stuck and there were there within a couple hours. Amazing service and very reliable

Very friendly and came out right away. Great follow up, ensuring our vehicle was delivered to its destination. Will use again and would recommend in the future to family & friends. Update: Had to use them again today and still AMAZING Service. Sal is the BEST! read more

Walt's towing are awesome. They came out immediately, did a great job and great price too! I'll be recommending them to everyone I know.

I didn't actually need same-day service, I just needed a car moved into my driveway but I got same day service for a reasonable price. The guy who came out was very friendly and knew what he was doing. Definitely could recommend these guys and would call them again if I was needing services read more

Returning home from a cross country trip, our travel trailer blew a tire - less than 200 miles from home ! Pulled off to the side of the road on I-5 a bit north of Kettleman City, called our road service provider. We felt as if we were in the "middle of nowhere". Walt's Towing responded via telephone to verify our position because our road service told Sal we were Walnut Creek - 200 miles away. Sal apologized telling us it would take him an hour to get to our location. NO PROBLEM. We weren't going anywhere. The tire had shredded down to the rim ! My husband told Sal to drive safely because Sal's safety was more important than getting to our location FAST. We knew we were going to have to wait because we were on I-5, a long, sometimes desolate, freeway. Thank goodness it wasn't the middle of summer. Sal called at least once to let us know he was on his way. He asked if we could send a photo of the blown tire to make sure he had the right tools. We had blown a tire 3 yrs ago and the steel belted tire wires wrapped around the rim and it took a lot of work to remove all the wire before we could get the rim off. Fortunately, this was not the case this time. Sal arrived in a little less than an hour and was pleasant, friendly and so respectful. He kept calling my husband "sir". Sal is high energy and an example of the epitome of CUSTOMER SERVICE. He worked quickly to replace the blown tire with our spare tire/rim, all the while engaging in friendly chatter with my husband. Sal had us back on the road in no time. My husband, being a southern boy from Mobile, AL, hugged Sal and thanked him profusely for coming to our rescue. If you are in the Fresno area and need road service, from a tire change to towing, we recommend calling Walt's Towing. You won't be disappointed. read more

I called to get a quote and the price was fair given the price of gas! He said his driver would call when he was on his way. Within 30 minutes the driver called and his first question to me was-Are you in a safe place? I so appreciated this! He came right when he said he would and hooked the car up no problem. All done in about an hour. I will definitely call Walt's in the future! read more

Great service! Open and readily available on Saturday, no wait for a truck! Called another place to compare prices and was told the wait for a truck was 2 hours! Called Walt's back immediately and was told they could meet me in 20 minutes. They got to my car before I did and already had it loaded up! Drove very carefully with my car all the way back to my house and had it unloaded in about 45 seconds. Exceptional experience. Highly recommended! read more

Had to tow my car to the dealership but unable to be there for the tow cause I had to get to work early. Was able to have my family member present for the tow. Sal is professional, informative and overall a great guy to deal with. He kept me updated once my car was ready to leave the house and also when it arrived to the dealership. The price is just right for a tow and equipment needed to get my car ready. My car was not able to start nor get into neutral, thus would need to be dragged if used a flat bed. Sal gave me his honest alternative that would not damage my car and gave me pros and cons. I love how he works with integrity and honesty. You can go to cheaper towing service, but the quality that Sal showed was worth every penny. If you want your car taken care of, go with Sal! read more

My boyfriend and I were in desperate need of a tow in the middle of Yosemite National Park. I can not tell you how much we truly appreciated the tow truck service and driver. He was extremely communicative, professional, and reliable. We had exceptional service all the way around from start to finish. I would recommend their service to anyone in need. read more

I had a lock that needed to cut off. Jak Allen arrived and worked hard till it was off! Brut strength was the only way! I will never use another service and can't thank him enough!! Use Walt's towing they are fast and friendly. read more

My BMW X5 brokedown on the way to the office one morning. I called Walt's and they said they could pick me up in 15-20 minutes. I had meetings and scheduled a time later in the morning for the driver to meet me. Ken called 10 minutes ahead of the meeting time to confirm the location and meeting time. He arrived on time at the location. Once he arrived he diagnosed the possible issue and load my car for a tow to my mechanic. Their rate was very reasonable. I left him and returned to work. About an hour later I received a call from my mechanic. Ken had taken the car to the mechanic promptly after I left him and moreover he had correctly diagnosed the issue. I had a great experience with Walt's towing and Ken as the two truck driver. read more

This company provides amazing customer service. My BMW needed to be towed to the dealership, found this place on yelp and had a wonderful experience. They picked my car up super quick and kept my updated on when they would be arriving. Sal had my car hooked up in less then 10 minutes. Will definitely use this place again. Affordable prices and very friendly service :) read more

These guys are good and you should go with them. Sal was super chill and comfortable to talk with. I was stuck on 99. Insurance wouldn't help me out with a tow. Got on yelp and found Walt's. They were to me in about 10 minutes and took care of me. Great service. Better prices! read more

Thank you so much for your tow service! My car died on the side of the road, I called Walt's and they were there in 20 minutes to pick my car up and take me to the auto shop. Friendly service and not too expensive if within city limits. read more

I called around yesterday looking for a tow company to move a car for me from one house to another. I called one and they seemed OK on price but had an attitude on the phone. Next one said that they were affordable but were way higher priced than the first one. I called Walt's Towing and they were sensible, courteous, and helpful. Today when I called them they were honest, telling me that they would be several hours. When they were going to be a few minutes late THEY CALLED AND LET ME KNOW!! IMAGINE THAT! Their driver, Sal, was very professional and had the car on the truck in 5 minutes. He then helped me move it into the garage I that the car was going to. All in all a very good experience. I would recommend them whole heartedly. read more

My Toyota Corolla had a Check Engine light come on and was running really rough with loss of power. I feared the worst and called Walt's Towing after seeing their good reviews on Yelp. Jake came promptly and was very personable and friendly. He asked if he could check the diagnostic codes with his scanner and I said "sure!". It turned out be just a bad ignition coil which isn't a big deal to replace. The repair shop confirmed that that's what it was. Jake really put my mind at ease. Now I know exactly who I'll call when I need help: Walt's Towing. read more

After a crazy early morning meeting (6am) and a light rain, I needed a tow. Walt said 30 minutes. A cheerful Jake called to keep me posted on his whereabouts. Walt arrived to check on me. Jake pulled up a minute later. My car was loaded on the truck, insurance card copied, and me and my car delivered to the mechanic in 45 minutes start to finish!! I was thrilled to only lose 45 min but I was tickled by the kind, respectful, humorous customer service provided by Walt and Jake!! read more

The service was very quick and easy! It was my first time getting my car towed and having to ride with the driver, so I was really nervous! But thankfully the driver was down to earth and helped me get my car to my house smoothly! read more