Budget sucks!! DO NOT rent form this place!! All the locations are bad and so is their corporate!! They need to be closed down!!

If it could be ZERO stars I would have selected that rating. I had a reservation through Costco, which I have used many times before, but when they checked ne in the price was $200 higher which has never happened before. They had several very unhappy customers during the HOUR it took to try to get the rental I had booked. From bait and switch tactics to their inability to print or email any proof of voided transaction, they had many problems. They stated that their rental period is 12pm-12pm regardless of the hours put into the reservation process and that any deviation had to be charged at an hourly rate of $60/hour. Also, they did the bait and switch by telling me that the class of vehicle I had reserved they only had old, dirty cars but an upgrade was available for $40/day. When I balked at that, she did offer a veteran's discount that made it $12/day but still all points were an attempt to get more money. Eventually, they walked my business, which was likely to happen anyway. We walked down to Alamo and had a great car in less than 15 minutes!! I did speak with Costco travel who confirmed that Budget was not honoring the contract between them with regard to the 12-12 rental and then charging for the extra hour. My advice, skip Budget/Avis and go to Alamo who was FANTASTIC and gets 10 stars!!!! read more

Omg! Stay away from Budget in Ontario! i reserved a full size SUV(4 people, luggage, golf clubs, etc). Naturally they don't have any SUV's when I arrive! And then I get an attitude with "the supervisor " that he's trying to help me buy telling me to take a seat! read more

What a lot of bullshit here at budget car rental Ontario airport. We need to wait 49 minutes for a car we reserved. This is annoying and unacceptable. We should not be able to reserve a car if there will not be one here for us. This will make us late for a wedding. We will not be depending on budget in the future. Last time we ever use these guys. read more

My last experience with this company was so very disappointing. The reps were not only rude but incompetent. While returning my rental, we realized my charges were incorrect and "manager" promised to do his best to adjust. Once he signed on, he supposedly realized he didn't have the appropriate "keys" to fix this basic level issue. Not only did he waste a lot of my time but completely left me (and all others in line) with a lack of confidence in him and the staff ... no one even had sense enough to call customer service to resolve before I left their counter. It's one thing to have poorly educated staff but seeing them behave as poor misguided degenerates struggling to read and write along the way. It was almost frightening to watch the main female rep, who was assisting me, parading around trying so so hard to be something she's not. Ignorance and arrogance is such a deadly combination. One thing I know for sure, Budget used to be the best! A place we were always proud to recommend and support. They've now joined the group of "bottom feeders" in service, performance and value. They couldn't even find my online prepayment in my account...? The frivolous added charges were insane! No one there could explain why and how these charges came about. All staff were lacking the ability to understand our explain, with any knowledge or professionalism, as to how the charges were even calculated. My... the issues were endless, it was just so disappointing and almost comical, watching the blind lead the blind and how the higher ups could allow this to continue...I just want to warn ALL those who have a choice, to never go here. Use any and all others before stopping at this location. read more

I would give this rental car service at Ontario Airport a 0. I have been renting cars for 30+ years with enterprise and Alamo with never any issues and always top clean no damaged cars. This Ontario Airport location was the worse service and rental I've witnessed. First of all the Counter receptionist were very aggressive and never have worked I guess with international travelers. They tried to scam me of my voucher. I paid for my voucher and they kept trying to get it canceled so that I would have to rebook to charge me a higher rate. The manager had to intervene twice because the receptionist kept trying to scam me out of my rate that I have already paid for. Never in my 30+ years has a rental car agency tried to do this to me. The next complete horrible Service came when they finally gave me my rate that I paid for. I ordered a 4 door car for business to have for my business partners to drive us around. They told me I had to take A two door convertible. My business partner had to rent another car because of this. Then as I'm looking over the car it was the worse condition I've ever witnessed. People make fun of cars rented in Turkey because of how bad they are this was in the same ball park. Seats were filthy and the car had serious damage all over. So much damage that it took over 30 minutes to go over the clerk outside. Ballpark amount of dents and scratches bigger then a quarter were 15 or more. Scratches also everywhere. Ok I'm done just had to get that off my chest. Never again Budget and you guys should really look into secretly sending a person from corporate to test these peoples communication skills and the type of scamming they are trying on people. read more

Our finalized bill from budget Rent-A-Car was the correct amount of $177. Whether my previous negative posting about them had an affect or not I don't know, but in the end they did the right thing. I don't think that we will use them again, but I have removed my nasty gram and am posting this retraction. read more

I've rented multiple times with budget before; Thanks to an associate by the name of ROY,I will never be returning to this location again. He was rude, incompetent, and short with me when I questioned him about their policies. I returned my rental vehicle a day earlier and was charged on the spot without explanation for the entire duration. After I went in to to inquire about their policies, he was nothing but impudent and extremely impolite. Never again! read more

Worst customer service ever! The fat white lady with glasses was SOOOOO RUDE!! I literally could not believe how she was talking to me. Save your money and time. read more

I wish I could give a zero Budget/AVIS at the ontario airport is the absolute worst. They charged me extra fees and took advantage of me completely. Leaving me completely devastated at the extra charges literally at the verge of tears they did not even care one bit. I'm very soft spoken and tried to not get taken advantage of but they were genuinely so mean and made my trip horrible and so stressful. Take these reviews seriously they are horrible for a reason!!! They are a horrible company with people that hate their job and don't care one bit about their customers! I even asked for the number someone higher up in the company ( very politely by the way) and they just gave me a pamphlet as if I'm an idiot. The number you call will will inform you that you need to talk to someone physically there. The number for this location doesn't allow you too actually reach them. They have lawsuits coming their way hopefully everyone will be reimbursed for their horrible experiences. People who are paying customers, also people that will never be back and make sure no one they know will be back!!! read more

I originally rented a Chevy Tahoe. When I arrived to pick it up Quinton informed me they did not have one available. He asked me where I was headed. I explained to him we were headed to a soccer tournament and would need a 7 seater with trunk space for all our equipment. He asked Manny if they could upgrade me into a Ford Expedition XL at no additional charge. Manny agreed but then said we'll where are you headed to? I told them Phoenix. He said well with gas being so high the Ford wouldn't help us with gas. He suggested that he had a hybrid Toyota Sienna and would do so much better and save us on gas. Plus he would save me 83.13 for the rental. Thank you QUINTON AND MANNY for making our trip less stressful and saving us some money. read more

I rented a car from Budget to travel to Las Vegas for a class .. I rented it the nite before so I could leave at 4:00am to get to my 7:30am class .. as I was traveling through Hesperia I noticed the tire light on and wasn't willing to stop in the dark to try and check the air in the tires .. that was the first problem with this rental. While traveling through traffic the first time I had to brake to slow down as I did the brakes would grab and the car would shudder... continuing on I had to use my windshield wipers to clear off the car ahead of me using his to clean his window I noticed the driver side wiper was ripped! I made to Vegas safely and on time but was nervous the whole time about the brakes and tire light. I decided that I would leave early the next day headed home and try and get the air checked . I had to buy a tire gauge and find a decent gas station to fill the tires up.. after doing that hot back home and dropped ofc the rental car and explained to the manager at Budget what my experience was with this rental and that I was not satisfied with their survive .. he said they would have someone would get back to me concerning my experience. Well they did and offered a voucher for 25.00 for my next rental with them!! I was not satisfied with this lame attempt to cover up their lack of managing the servicing of this vehicle!! This vehicle should have been thoroughly inspected and test driven before being rented out!! I will never use Budget again they have very poor customer service the manage that helped me should have reduced the fee I paid for this rental!! read more

I book a prepaid reservation online and get to the rental counter and they tell me I can't use the card Budget already charged to book the reservation. They said I would have to use another card and can't give me my refund. So the budget workers give me a roadside assistance number to call. However I don't have a rental car so I'm confused why I would call road assistance. Now I'm standing here waiting and on hold for an hour waiting to speak to a customer service representative. If you don't accept a credit card they why accept it online. read more

@Budget You not only broke your promise, you shattered my heart. I lost my baby sister, and I flew from DAL to ONT for her repass. I rented your car, and I got a flat in Lancaster, CA (for which I hold you harmless). However, your response exacerbated an already difficult day in 111 degree heat: Emergency roadside service put me in an endless 25 minute phone loop before someone finally answered. By the time they answered I was already changing the tire and missing my sister's repass and balloon release ceremony. The solution offered was a replacement vehicle from a nearby location in Lancaster. I informed the roadside rep that I could exchange the vehicle at 3pm after the repass. At 2:57pm I arrived at the assigned location which had CLOSED at 2pm. I re-phoned emergency roadside from the location and spent another 40 minutes on an endless phone loop before being disconnected with no call back. I decided to to my chances head back to ONT. I called emergency roadside again and waited 20 minutes before reaching someone. The new solution was a replacement vehicle at LAX (1 hour, 37 minutes out of my path back to ONT). I rejected the offer and requested a replacement at ONT. I drove 63 miles through the mountainous dessert at 50 mph on a spare tire back to ONT for a replacement vehicle. I arrived at 6:30pm. I received a new vehicle, but was offered no compensation for my inconvenience (not even a time adjustment for the hours I was losing driving back to ONT then back to Lancaster, i.e., I was told to return by my original 3pm contract time. So, I ask for compensation and was given 1 day off my weekend rental. I thought, "Fine, that should cover the roundtrip gasoline" even though I paid for a full tank so I could return empty. I accepted the vehicle and headed back to Lancaster. 30 minutes up the highway, a warning light on the new vehicle comes on, "...time for vehicle maintenance...contact service." That's just great! Do I return the vehicle and take more time from my grieving family, or do I risk being stranded on a desert road waiting for @budget emergency roadside assistance? At least @budget kept my mind off the loss of my sister for a full day of emergency roadside assistance. Goodbye Sis, Ill grieve alone another day . Sorry family; I didn''t mean to disappear the whole day. I'll catch you all next time I'm in CA. Thanks @budget read more

We were in a bind and got screwed by another rental car company and were basically stranded at 1am. Eddie was awesome! He helped us rent a car at the last minute and was able to help us find a good deal. He stayed over after closing hours to help us with the rental. We definitely had a great experience and appreciated Eddie's friendliness and professionalism! read more

Arrived and processed 20 mins ahead of 3 pm reservation and system prompted $50 more than originally quoted. I had waited 30 mins in line (1 clerk working) and he suggested cancelling the order and get back in line to process all over at 3 pm. In line for the second time ... 45 mins and counting. You be the judge. read more

How long does it take to pick up a rental car from Budget? I don't know yet because I've been waiting in a line for 45 minutes and have moved inches in that time. You would think that if they had this many reservations, they would staff the counter accordingly. The line has grown to twice as long while I was waiting. This is pathetic.... read more

Had the best experience this morning renting at the Ontario airport. The desk attendant was super friendly, quick and accommodating. Dropped a fee and let us add a second driver for free. read more

Very good experience with their fastbreak service. They charged me a ton for topping up the fuel but that's pretty standard I suppose.

Budget car rental has one staff member at noon the day after Christmas - 45 people in line at this point and growing - you would think management would get involved - a sad experience read more

NEVER RENT FROM THIS COMPANY. A $400 rental turns into a $900 hold on your account. This company is a joke. A hold should never be that high especially when they give you a basic car. Im talking manually rolling your window down. Basic car. Smelled of b.o. peanut shells in the glove compartment and only give you $25 off the rental. What is the person renting was allergic to peanuts. Horrible company. read more

After I had to wait a hour and a half for my car I was so disgusted and upset I missed that she had put the insurance on even when I had said no and declined it when I reserved it and my wife heard me say no I signed it. Then they charged me $40 for being 30 minutes late returning it. When I complained they said they would put it down as being disputed and get back to me in 48 hours. It's been a week and nothing. I'm canceling my business account and I will not rent from them again. read more

Why not!!!! This is the best no hassle car rental to go to,very professional and helpful...exceed my expectations every time

Dont rent from this company, they ripe you off . I rented a car for 158 i paid 295. I added there insurance 55 more, was told that if i got gas thru them it would be 2.75. A gallon i return car used about 3 gallons got charge 82 dollar for gas. They never told me i was going to be charge for a full tank. 82 dollars is for a 30 gallon tank this vehicle didnot have a 30 gallon tank. I talk to the rental co. They did care. They said i had to pay what they say. This last time i use this rental co. And if you dont want to get ripped off by these con artist dont rent from them, many other car rentals around. read more

Absolutely terrible experience. The man at the counter was rude, they didn't have the suv we reserved so he tried to get us to take a truck. We didn't want a truck. We had to wait for our "reserved" suv to be ready. When we finally got the suv, it was trashed inside. Food crumbs everywhere. So dirty inside. I am so disappointed. $700 rental!!!! For a filthy suv read more

Horrible service. They charged my self & my son for one car rental. They will not admit to their wrong doing and have expressed the burden of proof is on us. Supervisor Justin doesn't know what happened? Doesn't know why we charged twice?? it happens when you are forced to provide a second drivers debit card information (bad policy) especially since full coverage insurance was purchased on rental. Call center us out of country and unable to help. We were stuck out of state holiday weekend short almost 900 from our bank account. Rent anywhere but here. I would give 0 stars if it were an option. read more

Terrible experience . Not only did our rental car break down. But their roadside assistance told us to drive 3 hours in the car to another state to pick up a new car. Upon dropping off the car, the supervisor justin let me know that he could only take off one day, never apologized for our terrible experience. Poor customer service and poor experience. I will NEVER rent from budget again. read more

I reserved online, requested a free additional driver, and prepaid weeks in advance. On the pick up date and time (6:00pm), I picked up a rental at Ontario Airport with front end damage, and reported it to Budget staff. The lot attendant said they had not documented the damage before, and sent me back into the front counter to ask for another car. I did. Justin, at the front counter, said that since I was the person who noticed the damage, I had to complete an Accident Report before I would get another car. But there was no "accident", I said. I asked for a manager, and 2-1/2 hours later, I got another car only after I signed an Incident Report. It was about 8:30pm. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I'm a retired grandmother. I'm a nice, honest person. I did nothing wrong. I didn't deserve the treatment they put me through that night. No one does. Someone at Budget failed to do their job (inspect this car upon its return by former customer), and now they were trying to correct their mistake by using me. Next morning, I drove to AZ where my additional driver (adult son) was waiting. I drove to Budget 1401 N Arizona Ave, Chandler, AZ to add my free additional driver. Tattooed man at the counter said "16.00 per day for additional driver". I explained my reservation was for "Free additional driver". Tattoed man said "No." I drove to Budget at 3855 W Ray Rd, #1, Chandler, AZ. where "Barb" checked my reservation, and completed the documentation to add my free additional driver. (Took 5 minutes). 11 days later, I returned the car to Ontario Airport on the designated date and time. No staff were found on the "Return" lot. Sign said, "Drop key in box". Having experienced the horrible customer service during pick up, I wasn't about to leave the car without proof that (1) I returned the car on time (2) I returned it with a full tank of gas (3) I returned the car with NO damage and (4) I put the key in their hands. So, I walked to the front office, and explained it to the man at the counter. He took the key, went outside and inspected the car, checked the full tank of gas, and said I was good to go. 10 days later, Budget charged my card $268.49 for a lost key! Budget - Are you kidding me?!!! I am still dealing with Budget to resolve all of this. In the meantime, they have taken over $600 of my money, and provided me with the worst service ever. read more

Checked online about their debt card policy twice which stated "you can use at debit card to place a hold if you're over 25" called to verify, no answer. Waited in line for about a hour only to get up there and have them tell me "oh we only accept debit cards for holds if you're flying in (I'm local). Didn't leave with a car, had to call about a refund since they're computers were down. A waste of time quite honestly. read more

Worst Service Ever! Very Poor Customer Service. I rented a car from Budget to drive from Medford Oregon to Ontario, Ca. I picked up the car at Medford Airport on the evening of Sept. 28. I dropped the car off at Budget office at the Ontario Airport on the evening of 9/29. Due to Covid, they would not allow me to check it in at the counter. I tried 2 times. They told me to leave the car in the lot and leave the keys on the dash. I spoke to 2 employees about it. They told me that is what I had to do. I get my credit card bill and see they charged me $578.35. I was supposed to be charged $156.81. I call them that day, 10/25. Very rude customer service. He tells me I was charged for 6 days because I did not turn the car in until 10/6. So I go back to the location at the airport. The gentleman at the counter was sympathetic and kind but said I had to call the 800 number to make the complaint. He did look the car up and told me it was rented to someone else on 10/1. WOW. So I call 800 number again. Spoke to Jay, supposedly a supervisor. Also rude. He filed a complaint, said I would hear by email in 3-5 days. On 10/30 after hearing nothing, I call the 800 number again. Rep want s to start from the beginning with all the questions. I ask to speak to a supervisor and he tells me one is not available. I told him I need to speak to one today. I am still waiting for that call. Pretty bad when you have an issue and they are unwilling to help you solve it. I will NEVER rent from Budget again. EVER! Would giv a zero rating if it was an option ! read more

Horrible service, long wait, and poor attitudes! I called to ask about a mysterious charge and the phone rang for minutes. Once the attendant answered the phone they muttered some nonsense and put me on hold. read more

Horrible customer service. One person attending the counter. 12 people in line in front of us. Slow slow slow service. One additional staff person came to assist, helped one customer and then left us all standing.. waiting. Won't be using Budget again. read more

Worse experience being 1,000+ miles away from home, then them going back on their on words. Now stuck 11pm at night no rental car cause was told my deposit needs to match card with my name. Spent over an hour scrambling trying to get funds due to hard ship. After another 40 minutes in line was still denied a car because the type of card.thanks budget! I'll never rent a car from you or even attempt too. Sleeping outside tonight read more

Ridiculous! I will be calling their corporate they require a round trip ticket to rent a damn car! I was able to rent a car a couple years ago without a damn ticket! They have lost my business for sure! read more

I put in a reservation for 12 noon for this place on 12/27/21 I put it In at 12 am that day and paid for it then when I went to the counter they proceeded to tell me they do not honor same day reservations and that they were behind 4 to 5 hours and could not even process my reservation so ask me why I'm still waiting for them to refund my $600 because they canceled it when I had come back and still had bi car for me m but claimed there was no refunds umm they canceled it. Also at first the lady was about to give me the car the 1st time and I had asked that if when I get to where I'm going can I find a budget car place and put the person I'm picking up as a driver and that's when she got rude and mad about renting me a car umm that's fine I have filed a dispute with my bank and have also contacted a lawyer about the situation that place is full of crap and my last time I ever use them when I've never used them before it's all AVIS for me now on saving $200 doesn't matter to me though I would try something new but you ppl are trash at Budget. read more

Great experience. No waiting or fumbling with paperwork even though we came to the wrong Budget! We were supposed to pick up the vehicle at the other Ontario location on Holt Ave. Our agent, Joseph, was kind enough to help us call an Uber to take us to the proper place. When we returned the vehicle, a Budget employee dropped us off at the airport. read more

I was not only impressed by the 2020 Ford Mustang Convertible that I took for an amazing ride but the assistance and dialogue between myself & Manny Roman. This man is top tier for this location and this company. Meanwhile speaking with Manny, he let me know that he's been a part of the company for several years and has remained loyal to not only the brand but their company mission. Although I was only in town for a day, Manny made sure that I felt comfortable with pricing, selection and the overall service of the Budget team. If I was a manager, I would take the time to read this review to not only Manny but the entire team as it is a direct reflection of not only the customer's perspective but the perception of the company as a whole. I know not all things can be perfect with any company but with employees that represent the brand like Manny... I'm sure everyone can ride off in style, grace and without breaking the bank too bad. read more