We rented a car to make the drive from New Orleans and dropping off in Pensacola…read more Most companies wanted to charge us crazy fees for a 24-hr rental, most likely because we were picking up in one state and dropping off in another. Most companies quoted us like $400 for a one-way rental which seemed insane. Alamo saved the day though by offering us a minivan for only $160 for 24 hours, which compared to the other offers we were getting felt like a steal. Once we got to New Orleans airport and made our way to the Alamo desk, the transaction was super easy and super fast. The mini van they delivered to us was both clean and in great shape-No preexisting issues to deal with. Overall my experience with Alamo has made me put them at the top of my list next time I have to rent a car. A quick , easy car rental transaction-what more could I ask for.

We reserved a Nissan Rogue or similar online directly through Alamo, with the skip-the-line option…read more Upon arrival at MSY, you'll have to leave the terminal, exit the building, and cross the street to one of the waiting shuttle buses for the 25-minute ride to the car rental center. Upon leaving the bus, follow the signs and head upstairs to the Alamo car rental. They have clean restrooms just outside the pick-up area. Our similar, just-washed, and low-mileage GMC Terrain was brought to us. The vehicle ran well for the week. Upon return, if you choose to fill it up yourself, the only gas station nearby is the Shell on Blues Street. Once you commit to Rental Drive, you cannot access it. When you return your Alamo rental, go all the way to the top of the ramp. Drive over the "don't back up spikes" and look for the attendant to direct you where to park. They will ask if you want a printed or emailed receipt, and that's it. Don't forget to take pictures and video of your rental, inside and out, to avoid allegations of damage. I would return to the Alamo in the future for my vehicle rental needs.

I cannot recommend this company any more highly. From reservations to drop-off, this is hands down…read morethe best option when traveling to New Orleans. Chose this local, family owned business, for the reasonable rates, clean cars, and best customer service. James has gained a customer for life.

After having so many bad experiences lately with the bigger car rental companies, it was such a…read morepleasure to rent a car from James. He was always in easy contact via text, dropped off and picked up the car for me at my hotel, and allowed me to make changes easily. Just an incredibly nice guy who cares about his customers and provides exceptional service. This is the only place I'll rent from in NOLA in the future. Thank you, James!

Renting a car can be a hassle. It doesn't have to be…read more I've rented so many cars in New Orleans over so many years. It was so much easier at the old airport. Get off the flight. Walk past baggage claim. Straight to the car rental center. So the car rental center in actually in the same place. So easy. The problem? The airport moved! So now, it is take a shuttle and then wait and wait. It is about a 20 minute drive, but once you get there, the rentals are usually pretty easy. Hertz partners with Thrifty and Dollar, so you don't know what you will get. We've been pretty lucky over the years and have gotten clean and reliable cars. Let the good time roll.

Agents are always rude at this location. Wouldn't honor my presidents circle they always have very…read morenasty attitudes! I literally just had to walk over to enterprise. I rent here all of the time

I gave them another try and is was much better than my last visit. I joined their preferred…read morecustomer level and it made a big difference. With the preferred package you can pre pay and go straight to your car. Weill they dropped the call there as they didn't have me listed on the prefeed board. I took 1 star off for that. The person that took care of me was able to make it work although it took longer than if they had updated the board with my name. but never the less it was a 100% improvement over my last visit. I had a really nice sedan that was clean and was very efficient . At this point I will continue to use them with my referred status.

There is a reason for the 1 star reviews. No one here communicates, the service is awful. The woman…read morewith the buzz cut platinum blonde hair just sat there on her phone. We asks questions and she gave us all incorrect answers. They woman next to her was much better, quicker, and fixed all the wrong answers we were given. Now- returning the car. Good luck- that was also an awful process.

The team at Enterprise is awesome! I especially want to commend Mason - went out of his way to…read morerectify a problem we had. They did not have the car I had reserved. Mason was so apologetic and helpful, that, despite the delay in getting a car, we left with smiles. A few other positives about Enterprise: 1. They have a sign at the rental counter clearly stating that the additional insurance covers (you know the ones that rental car companies alway try and trick you into buying when you dont need them) are OPTIONAL... I am always preparing for a fight when I approach rental car desks to defend why I do not need to buy insurance... Enterprise has a sign stating that! How awesome is that! 2. Spouses (and domestic partners) get to become second drivers for free! I had a great experience at Enterprise MSY. I will always default back to them next time I am in MSY. Thank you!

Long-time ERAC customer here:…read more BLUF: DO NOT rent a car from this company! I rented a small SUV well in advance on 19 Mar 2026 for 6 days and turned it in on March 25th, 2026, approximately 2 hours early due to the TSA shut down. No one was there when I picked up the car, to do an inspection or walk through. I was just told by another National RAC employees to pick "whatever" and drive off. Not cool. When I returned, I was met by another rude, AA woman who did not look at the car, treat me like a valued customer, nor thank me for my patronage to ERAC. I completed a phone text survey and asked to speak to a manager, which never happened. No military or disabled veteran discounts ever offered, just fleece us for every last dollar. They charged me $8.96 for fueling costs, even though I tuned the car in with a full tank. I understand sales taxes, but unreasonable service charges and fees for crappy, non-existent customer service came out to an additional $102.20. What a rip off! Not happy with Enterprise Rent a Car. Ryan J. Millay Miramar, FL

Everything went quite well, from Devon, the reservationist to the actual car rental experience…read more Initially, after reading horrible reviews about NOLA Rent-a-car, I paused. After I arrived and talked to Devon, everything went well with the car. And, the cost of the rental car was quite affordable. So, give this rental car agency a chance, and allow it to serve the traveling community in a professional manner. You will not be disappointed!

Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

I always attempt to represent the negative, positive, and neutral aspects of my experience with…read morecompany in my review. In the case of Dollar Rental, there are no positive or neutral aspects. The rental experience, particularly at the MSY location, is painful from beginning to end. I can understand why this low-budget rental car provider is the only option for some, but if you can afford any other brand then I'd encourage you to explore those options. The Dollar employees leave the desk prior to the MSY Rental Facility closing (the building is 24 hours, but the rental companies each close at different times -- those closing times are not disclosed on the airport website). When I arrived, the Hertz employees were still present, so I requested their assistance with my reservation (Hertz owns the Dollar and Thrifty brands). I can't remember a time when I've had a more unpleasant experience with a company representative. This experience was shared by 12-15 other customers who later showed up with the same expeditions. The bottom line -- there is no other rental car company that disregards its customers to the same degree as Dollar and Thrifty.

Being completely honest I didn't know what this experience was going to be like. I must say that I…read morewas pleasantly surprised and everything went very smoothly and on a timely manner. Oliver was super helpful and made the rental process quick and simple. Would recommend, Ulises Lorenzo

I am writing this to inform and warn folks of my experience with this Airline Nifty location. First…read morethings first, I DID recieve my $500 security deposit refund back that was charged to my credit card. I called this Airline location's number twice after the 14 day waiting period(excluding weekends and holidays) to receive an update on the security deposit refund. I wanted to give them the benefit of the doubt, as I was told it would be 7-14 days for refund processing. The representative over the phone said she would reach out the office that handles the refunds to check. To my shock and surprise, I received a call and text message of the picture of the receipt for the $500 deposit refund. I thought it was going to be quite the ordeal trying to get the refund back after reading these past reviews of other's experiences. So if it comforts others who are reading this, they do process the refunds when you return the vehicle, but you have to be diligent after the 14 day waiting period. The reason for the 1/5 rating is the vehicle that I rented had a seafood odor throughout the trip and also had this constant squeeling like sound coming from the rear driver wheel when I accelerated. It didn't sound normal at all. Last reason for the 1/5 rating is the above explained security deposit charge fiasco. They don't put a hold on your card like Enterprise or Hertz, they CHARGE the entire rental fee and deposit. You then have to wait UP to 30 business days to recieve your deposit back upon returning the vehicle. I wish they would have been more up front about that policy. My recommendation is to spend a little extra and rent from a more established company such as Enterprise or Hertz to avoid the inconvenience and uncertainty I experienced.

Typical consolidated rental facility. They open at 6am. Shuttle bus from MSY got us their right at…read moreopening. Long ride from the airport it seemed.

Complete scam artists!…read more I am disputing fraudulent charges on my card. They did not have the car I rented off Booking.com when I arrived. Then after arguing with the customer service rep, he told me he would put me in a different vehicle and honor the reservation and rate at the ticket counter. However, without my knowledge, he changed my rental reservation from a three day to a one day rental in the system and failed to mention it. They then charged my card late fees when I returned the vehicle within the time of my original reservation. Lastly, they booked everything under the wrong person and let me leave the rental facility with someone allegedly checking licences before you leave. I of course never got any receipts when I returned the vehicle as they were sent to the wrong person. I found out all this after looking at my credit card and seeing hundreds of dollars more on my card than was expected. There incompetence knows no bounds and their practices are deceptive. I am never renting from this company again. Do yourself a favor and use a different company. The $30 bucks you think you are saving, you are not. I have spent a month and a half helping my credit card company fight of the illegitimate charges and it is still ongoing. They even had the nerve to send my credit card company the contract which clearly has all wrong information on it and call it a legitimate transaction. What a joke!

BARBARA!!!!!…read more Well...got to the car rental desk at Thrifty. Thankful for no wait. Had reserved through Southwest Airlines. However...the reservation from SWA to Thrifty was missing one internal letter. My reservation was there, but the reserved car could not be released to me. Barbara was so patient as we called and spoke to a very sweet but confused Southwest agent. Of course, they are only trained in airline reservations not car rentals. Not sure what Barbara did, but she was able to sprinkle some magical Cajun fairy car godmother dust and the reservation worked. Thank you to Barbara for her professionalism and patience in tuning what could have been sour satsumas into a five star King Cake experience. Let the good times roll out of the car rental lot!!

I had to wait over an hour online just to check in for the car rental. Apparently do not have any…read moreinventory vehicles on our walk working off of returns. This is completely unacceptable. If I show up for a 12 o'clock car pick up, I should be able to leave at 12 o'clock. We've been here for 90 minutes and still don't have a car yet. I would encourage all of these national brands to improve their service for Sundays in the city. The only reason we came to the airport was because none of the locations downtown were open on Sunday. I shouldn't have to pay for a car past when I needed it. But this is unacceptable considering the money or paying