We reserved a Nissan Rogue or similar online directly through Alamo, with the skip-the-line option…read more Upon arrival at MSY, you'll have to leave the terminal, exit the building, and cross the street to one of the waiting shuttle buses for the 25-minute ride to the car rental center. Upon leaving the bus, follow the signs and head upstairs to the Alamo car rental. They have clean restrooms just outside the pick-up area. Our similar, just-washed, and low-mileage GMC Terrain was brought to us. The vehicle ran well for the week. Upon return, if you choose to fill it up yourself, the only gas station nearby is the Shell on Blues Street. Once you commit to Rental Drive, you cannot access it. When you return your Alamo rental, go all the way to the top of the ramp. Drive over the "don't back up spikes" and look for the attendant to direct you where to park. They will ask if you want a printed or emailed receipt, and that's it. Don't forget to take pictures and video of your rental, inside and out, to avoid allegations of damage. I would return to the Alamo in the future for my vehicle rental needs.

All the hustling and hurrying just to have to wait in the longest line possible because no cars are…read morecleaned, no cars are ready. The counter process was easy. But when you go to pick up the actual rental, be prepared to sit. But, if you want to spend more and 'upgrade' your rental, they can give you a car on the spot (SCAM). What's the point in a reservation when you have to wait more than a hour for an available rental. Do not recommend. Lesson learned. Never EVER again.

I cannot recommend this company any more highly. From reservations to drop-off, this is hands down…read morethe best option when traveling to New Orleans. Chose this local, family owned business, for the reasonable rates, clean cars, and best customer service. James has gained a customer for life.

After having so many bad experiences lately with the bigger car rental companies, it was such a…read morepleasure to rent a car from James. He was always in easy contact via text, dropped off and picked up the car for me at my hotel, and allowed me to make changes easily. Just an incredibly nice guy who cares about his customers and provides exceptional service. This is the only place I'll rent from in NOLA in the future. Thank you, James!

Renting a car can be a hassle. It doesn't have to be…read more I've rented so many cars in New Orleans over so many years. It was so much easier at the old airport. Get off the flight. Walk past baggage claim. Straight to the car rental center. So the car rental center in actually in the same place. So easy. The problem? The airport moved! So now, it is take a shuttle and then wait and wait. It is about a 20 minute drive, but once you get there, the rentals are usually pretty easy. Hertz partners with Thrifty and Dollar, so you don't know what you will get. We've been pretty lucky over the years and have gotten clean and reliable cars. Let the good time roll.

Terrible. Corporate needs to send someone out here to correct us immediately. Every single time I…read morefly into New Orleans I wait between 30 minutes and an hour to get a car. The system is severely broken and you're losing me as a client and probably thousands more.

we had to stand in line for about two hours. When we finally got our vehicle, the attendant wrote…read morethe complete wrong number on our slip which made finding the car confusing. We were told that we needed to return the car at 97% battery but when we received the car, it was only at 30% battery. Then we had to spend two hours sitting at an electric charger before continuing to our destination. At the end of the week, I received a $250 cleaning fee. We called to ask what the fee was for and apparently it was just for a little bit of sand that did not count as requiring a cleaning fee so they took it off. seems like a lot of carelessness that caused us to be inconvenienced and almost charged $250 when I should not have been.

I gave them another try and is was much better than my last visit. I joined their preferred…read morecustomer level and it made a big difference. With the preferred package you can pre pay and go straight to your car. Weill they dropped the call there as they didn't have me listed on the prefeed board. I took 1 star off for that. The person that took care of me was able to make it work although it took longer than if they had updated the board with my name. but never the less it was a 100% improvement over my last visit. I had a really nice sedan that was clean and was very efficient . At this point I will continue to use them with my referred status.

I cannot say enough great things about Dave at Enterprise Rent-A-Car. After a very frustrating…read moreexperience with a competing rental agency that failed to meet expectations, Dave stepped in and completely turned our situation around. From the moment we arrived, he was beyond helpful and genuinely compassionate. He listened, was understanding, and went above and beyond to make sure we were taken care of. His professionalism, kindness, and willingness to assist far exceeded anything we could have hoped for. Dave truly was the blessing we needed that day. Because of his exceptional service, I am now a lifelong customer of Enterprise Rent-A-Car. The company should be incredibly proud to have an employee like Dave representing their brand. Thank you, Dave, for setting the standard for what customer service should be.

Today at 9:30am 1/9/2026 I received a damage vehicle while leaving out of the parking lot and…read moredidn't learn about it until 10:40am. Normally any location an agent will walk around the car with you and do a walk through and note any damage but not today! The car was nice and clean and I didn't think to walk around and take pictures! Let alone the front desk agent or even the agent at the booth didn't mention anything about filling out a damage form. As I went Togo return the car at 1pm same day. An agent ( Kenny) so the managers says was nasty! Rude and unfriendly. I'm not saying this because I'm upset but the whole approach saying he didn't have a damage report and that I did this was uncalled for! I then asked to get footage of me leaving out the parking lot which took the other so called manager Caleb a whole hour! /saying that there was no damage then when he found and angle to the passenger side on the video! There was a DENT!! he then laughed after I pointed it out and this was all done at 2:07pm in the office in the middle of the cars. Very unprofessional! I told him he needs to fix the color contrast of the video and I would like a copy. He then said it takes over 24hrs! And only god knows if this scamming location will send it. There was no apology but a laugh in the face when there was proof. And just for him to say file a report! very disappointed! I spend lots of money with this company and today you had excuses! ms. shawdawn Johnson? Mentioned there to busy to do walk throughs with customers to point out damage when the customers are responsible. But when I was told to go pick out my car today with a free upgrade Caleb himself was chilling with two other colleagues! So if that's called busy then that tells me everything I needed to know!! WORSE LOCATION IVE EVER RENT WITH!! LAX ORD , SEA ,OAK are very smooth to rent from. Go where your time and money is appreciated!

Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

Everything went quite well, from Devon, the reservationist to the actual car rental experience…read more Initially, after reading horrible reviews about NOLA Rent-a-car, I paused. After I arrived and talked to Devon, everything went well with the car. And, the cost of the rental car was quite affordable. So, give this rental car agency a chance, and allow it to serve the traveling community in a professional manner. You will not be disappointed!

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

I always attempt to represent the negative, positive, and neutral aspects of my experience with…read morecompany in my review. In the case of Dollar Rental, there are no positive or neutral aspects. The rental experience, particularly at the MSY location, is painful from beginning to end. I can understand why this low-budget rental car provider is the only option for some, but if you can afford any other brand then I'd encourage you to explore those options. The Dollar employees leave the desk prior to the MSY Rental Facility closing (the building is 24 hours, but the rental companies each close at different times -- those closing times are not disclosed on the airport website). When I arrived, the Hertz employees were still present, so I requested their assistance with my reservation (Hertz owns the Dollar and Thrifty brands). I can't remember a time when I've had a more unpleasant experience with a company representative. This experience was shared by 12-15 other customers who later showed up with the same expeditions. The bottom line -- there is no other rental car company that disregards its customers to the same degree as Dollar and Thrifty.

Being completely honest I didn't know what this experience was going to be like. I must say that I…read morewas pleasantly surprised and everything went very smoothly and on a timely manner. Oliver was super helpful and made the rental process quick and simple. Would recommend, Ulises Lorenzo

This " place of business" is abhorrent. The car was dented and whistled because of it. The drivers…read moremirror was a piece of silver plastic. I prepaid then they charged me a $400 deposit when I got there that they said I would get back in 10 business days. That was April 27. It's now about to be May 15th and they STILL have my money. No answer when I called at 3:30pm to ask about it. STAY AWAY!

No Southern hospitality here. MSY car rental is the worst airport car rentaI have dealt with in my…read more50 years of travels, including internationally. If you are new to renting here, you really might want to reconsider your plans to rent a car here. Look at the other reviews. They aren't pleasant. Signage here is poor to nonexistent especially for returns. There is no phone number to contact anyone at the 600 Rental Car Blvd location. They close early, so if you have a delayed flight, you might have to spend the night at the rental terminal. If you are familiar with this location, you will at least know the ropes here. Good luck, you'll need it.

this is awful flight delayed and did not hold car…read moreprepaid and only held car 24 hrs showed 26 hrs late awful - awful-awful

BARBARA!!!!!…read more Well...got to the car rental desk at Thrifty. Thankful for no wait. Had reserved through Southwest Airlines. However...the reservation from SWA to Thrifty was missing one internal letter. My reservation was there, but the reserved car could not be released to me. Barbara was so patient as we called and spoke to a very sweet but confused Southwest agent. Of course, they are only trained in airline reservations not car rentals. Not sure what Barbara did, but she was able to sprinkle some magical Cajun fairy car godmother dust and the reservation worked. Thank you to Barbara for her professionalism and patience in tuning what could have been sour satsumas into a five star King Cake experience. Let the good times roll out of the car rental lot!!

They took my money but have no car for me! I want an immediate upgrade. Very poor organizationread more