Online pickup system doesn't work, and the in person wait is over an hour. Absolutely the worst rental car experience I have ever had.

I just deleted my Budget app. They didn't have the mid sized sedan I ordered in line 3 weeks in advance. They asked if I wanted a Ford Ranger pickup. I said no. I was given a Yukon. A few days later in downtown Denver I get a flat tire. I call roadside assistance and they never answered the call after 2-30 minutes waiting. We eventually changed the spare ourselves. I call customer service for a location to get a different car because I don't want to be driving on a spare. It took four calls and after looking up a location myself and giving it to the person on the phone, they tell me that they had cars. I get to the Budget and they have no cars available. Very frustrating to say the less. Then- the check in process was long with the line backed up to the entry with only 2 people checking in about 25 cars. Customer service= 0 Will never rent from Budget again. read more

Would not rent here again. Almost nothing on this car worked. Steering wheel controls weren't functioning. All buttons on the radio were broken, except the volume and tuner. The only way to listen to the radio was to manually tune in stations with the dial (Seek button was broken, presets wouldn't work). No way to charge my cell phone as the USB port was broken. I had five hours of driving to do, so this really wasn't ideal. Paying $60/day for a car, I expect the car to be in full working order. Update: Budget learned about the non-working car and refunded me a full day. Adding an extra star to my review. read more

This is the worse rental car office I have ever used. The line to get to the counter is over 1 hour. Counting the people aheaded of me in line there are 55 people. What a nightmare read more

Horrible! The shuttle took forever and when I called to speak to a manager, I was given to someone that could not speak English effectively. Then we arrive at the location. Complete kaos!! In all my years of travel I have never seen such a thing. Absolutely pathetic excuse for a rental car location! read more

this place will add on extras that you turned down. BEWARE!! they will overcharge!!

It started with overpacked airport shuttles (probably 40 people on each one) and ended with a line that was 70 minutes long (no taking a number, just standing there the whole time). We could barely fit inside the door, and the shuttles kept coming behind us. I have never seen anything like it. There were probably a dozen agents working, but they needed double or triple that to handle the number of cars they knew they had rented out. It was really a terrible way to start the vacation. read more

Budget - Car Rental Near Me - Denver, Colorado

The famous phrase applies here...If I could give 0 stars or even negative stars I would. Staff are completely rude and unwilling to help customers in need. No resolutions offered, no thinking outside the box to get creative, and not talking about any complications related to COVID or shortages in micro chips causing prices to sky rocket. Just talking about simple human decency and how to treat customers that are bearing the higher prices to keep you employed. Shame on you Budget. Me, my family, and friends will take all our future business to more deserving companies. read more

I was extremely disappointed in a driver Bary when we were at the airport he left us just my family of 4 in -9 degrees when clearly the bus could fit more people! We watched the driver before us load to standing room only! We had to wait for 3 busses in the freezing cold! read more

I would give zero stars if I could. Horrible customer service. Verenesto was rude and not helpful at all. He seemed annoyed and done with life. He mumbled through his speech and seemed to hate repeating himself. If he stopped mumbling, maybe he wouldnt have to repeat himself so much. The price we ended up paying was also more than the price we got through the costco travel website. Don't rent through this company, or at least not this location. read more

We had the same issues like most people in the reviews for this Budget facility. The line was long. People in the back didn't come out right away, and there were a lot of them in the back room. May be 5 people take breaks the same time. Mmmmm....... The wait for the car was long. When we got our Subaru Outback, it was really dirty inside & out. Gas wasn't quite full. I WAS FORCED TO DO "FUEL PURCHASE OPTION". The guy over the counter told me IT WAS NOT AN OPTION. I have to purchase it. AND he said, "when you go to the gas station to fuel up in the Denver area, it could take up to 45 mins to fill up"!!! OK DUDE! But as long as I fill up the car when I return it , it will be fine. It wasn't! I filled it up, return it and got charged $67.25 from Budget for that "Fuel Purchase Option". The guy that checked in the car said I didn't need to go inside to show gas receipt like the first guy told me to do. Other stuff happened as well but these are the highlights. To dispute the charges could take up to 5 weeks!!!!! JUNK!!!!! All around I had negative experiences with this Budget facility. My rating is in the negative star if I HAVE THAT OPTION!!! I think I will go with another rental company next time. read more

1.5 hour wait in line with a reservation. 3 representatives working with capacity for 12. I can think of no reason why they would not have known that they needed more staffing with reservations this high. I recommend paying marginally more at a competitor that values customer service than to endure this. read more

Budget - Car Rental Near Me - Denver, Colorado

The only reason I am giving this location 1 star is because it won't let me give it 0. I had a reservation and my flight was delayed. I was told they would wait for me as long as they had my flight information. My flight arrived shortly after closing. My daughter and I arrived at the Denver airport and were left stranded for 2 hours in the middle of the night. I have since called over 50 times trying to reach someone at the actual counter to see if they still had a car for me. The only people who will answer are the international reservation lines. They were no help whatsoever. Today I finally called to cancel since I am 2+hours away from the airport now. I also asked to talk to customer service since no one has been helpful. The customer service supervisor was just as rude and not helpful. I will never rent from Budget again!! Especially this location. I was told that this location has a 4 hour wait to get a car even with a reservation. Budget at the Denver airport sucks!! read more

I don't know where to begin. I will keep this short and sweet. Price was good for Denver but the car drove terrible and the service was not good. The lady told me they automatically add the prepaid fuel option and when I declined it she told me at least 3x I must show my receipt for the fill up or I will be charged $9 a gallon. Wow I rent cars often because I travel. I said ok and filled up less than a mile away and made sure to hold on to my receipt. When I turn in the car the guy says I don't need to see it because the car is full. REALLY! I rent cars on Denver all the time at various places and most of them are dirty and don't drive great. At least service is better. Dirty car, horrible driving condition and bad service. read more

DO NOT TRUST THE AGENT AT THE COUNTER!!!! complete liar!! I had already paid 540.00 then get to the counter after a hour wait and of course (we don't have that car) upgraded to a more expensive car (or no car). I was told there was a security deposit of 250.00 and the 540.00 was a part of the 997.00 charge. Get home 3 days later and the additional 997.00 was charged. I had to wait for 45 minutes on the phone to get a 237.00 refund from a customer service rep after i got home. read more

Filled up at the closest Conoco gas station on Pena Blvd, about 1 mile away. Budget still charged us for 0.4 gallons of gas at $9.90 per gallon, coming to a $4.00 charge. I called Budget Customer Service and stated we filled the tank and they asked for the receipt details, which I provided. They are refunding the $4.00 charge. Still, how does a company treat their customers like this? Waste of my time. Will be letting the travel agent, Costco, that this vendor treats their customers this way. read more

The only car in our class that was available with all-wheel drive was "the smelly car that 2 other customers didn't want" which needed an oil change, windshield washer fluid (which we ended up purchasing and refilling), and snow brush (which we purchased). The completely bald tires for driving through the Colorado mountains in the winter were really the icing on the cake. read more

TL;DR: don't go to this Budget When we got there, it was snowing hard and the lines were completely full. We got in line and noticed that the staff weren't even working! They had 6 guys (yes 6 I counted) standing behind a manager while five or six computers were left with customers standing there angrily. After finally getting our car spot number, we walked to it and found it was the complete wrong car. We had to go back in two more times because the car wasn't an SUV like we requested. I understand that they are busy, but when your staff aren't working and stare at people waiting for a car, that's unacceptable. My advice: go somewhere else if you want a car in a timely manner. read more

Based on 1 trip, i would say this place is just ok. We got in around midnight and had to wait about 15 to 20 min for the shuttle bus. In the meantime, multiple shuttles from other agencies passed by. Because it was late, getting our car only took about 15 min from shuttle dropoff to out the gate. We have fast pass and they had no dedicated line and that caused some confusion/delay. We got a nice car but they never washed it. The outside was covered in dirt. read more

After a long day of travel, it was not pleasant to arrive at Budget and see 30 people in line, especially when there were 13 desk computers and only 3 representatives serving all those people. It took an hour to get through the line, but once there, the nightmare really began. Paolo was the rudest "sales representative" I've ever had the misfortune of speaking to. Too long a story to post here, but suffice it to say, the guy needs to be in a non-service industry. After waiting that long, I waited another half hour to speak to the manager because I had to tell him how bad it was and that I will never use Budget again, in ANY airport. When there's so much competition out there, you'd think they would understand that they need to do better. DO NOT USE BUDGET at DIA. Misery will ensue. read more

Our car that we had rented from budget was great. The Lincoln negator they gave us to rent was a perfect size to use and carry things. Most likely I would probably would rent from them again. And most definitely would recommend them to anyone that I would know. read more

I made a reservation for an SUV with 2 toddler car seats. After making the reservation, I called to make sure that everything looked correct and that I didn't make any mistakes. Was assured everything was accurate. I called a few days before our trip to AGAIN ask that everything looked fine and that our vehicle and car seats would be ready and was ASSURED that everything was good. Upon arrival, we were told that the vehicle I reserved wasn't big enough for our luggage and we'd need to get a suburban, Isn't that an SUV or similar?? Moving past that additional charge, we were then told that they were out of car seats!! HOW DO YOU MAKE A RESERVATION FOR A CAR SEAT AND THEN NOT HAVE ENOUGH CAR SEATS?!? I was BEYOND furious, being told sorry it's first come, first serve and that there was a Walmart nearby that I could go and buy car seats on my own. HOW DO YOU EXPECT ME TO TAKE MY KIDS TO WALMART WITHOUT A CAR SEAT?! I am still beyond upset by the lack of organization on Budgets part that they can allow for their store to run out of car seats when they knew far in advance the date and time that I would be there expecting to have 2 toddler seats ready for me. If it's a first come, first serve situation, you need to tell the customers that up front. If you know you have someone coming at a certain time and they are expecting car seats, you need to have them ready. Simple as that. I know some people cancel last minute, but in the slight chance that they don't cancel, you need to HONOR the reservation that was made and be damn sure that you have the appropriate car seat that was reserved. I had to break the law and drive 2 kids under 5 without the proper car seats to a Walmart that was 30 minutes away in order to get car seats that I was assured by 2 different people that would be available to me. It makes me sick. If I could leave zero stars i would do so. read more

Customer service is the worst at this location and has been for a long time. I use Budget all over and many other rental companies at DIA but this place is just rotten. This last time was it. I drove across country and had to drop one car off and pick up another. First, the attendant receiving my return just lays into me about not filling up the car. I told him it was half full when I got it. His response "Prove it." My paperwork quickly solved that. No thank you, no nothing just my receipt and off he went (it wasn't busy at this time either). Next I went inside to see if they had any cars and to add my Budget # to this rental. The lady told me there was nothing that could be done, it can only be put on at the beginning. Next I asked if they had any cars. Her answer "No." Didn't check, nothing. I then asked where Alamo was. She had no idea, just that it was somewhere towards the airport. She recommended taking the shuttle to the airport and Alamo's back. I walk outside look to my right and there is a HUGE Alamo sign... Absolutely worthless. This is the norm at this place, do not rent here! read more

Good thing we had a 2-Hour BUDGET to get our rental. Waited long enough to watch two episodes of Game of Thrones, write a 5 paragraph essay about the word BUDGET and jot down my 10 year plan, which included to NEVER get a vehicle rental from BUDGET again. There's gotta be at least 15 windows where people can be helped, but only had 4 people working with about 100 people waiting in line not counting the herds of children outside (including my own) who have decided to start their own Lord of the Flies version because they thought their parents have abandoned them in the concrete jungle. What a great way to start a great vacation. read more

Warning! Arrived at 1:00 am and had to deal with the longest rental line I've ever seen. I don't understand why they have so many people waiting for a car. It's ridiculous. Choose another car service and pay the extra cost so you aren't waiting all night. I'm about to lose it. Don't do it. read more

Budget - Car Rental Near Me - Denver, Colorado

I've been coming here for 3 mondays in a row. This place always has friendly workers and the cars are at a good price. As far as time in and out of here it's a good turn around. Haven't waited long at all I'll continue doing business here Definitely recommended read more

This has been the worst experience of my life. We lost the keys and were told a truck would be to us in 2 hours, we waited over 4 hours. I had loss damage waiver coverage and was told by the manager it covered the lost key, I was then charged for the key. I was charged $250 for gas when my receipt showed that it was returned full, I was charged $47 for tolls and when I questioned it I was told "oh you didn't go through any tolls" so these 2 were completely fraudulent charges. Budget is trying to steal money from people that may not be as attentive to the charges. I had to spend 3 hours on the phone talking to countless people to get anywhere on this because everyone gives you conflicting information. We will see if my refund is accurate because based on the correspondence I've seen so far it doesn't look like it read more

At least 100 on line before me. Arrived at 2:30, didn't have a car until 4pm. They urge you to digitally check in, which I did, but it serves no good purpose. You get there and have to get in the line anyway. So many employees clustered at one end of the counter, appeared to be doing nothing, when they could have jumped on an empty computer to move the line more quickly. When I finally got checked in, went to the ladies room to find a place that hasn't been cleaned, restocked or looking sanitary in any way. Absolutely disgusting. Avoid this location which is now a part of Avis and Payless. In need of new management here. read more

Simply the worst experience you could imagine. When you land, you then stand in a long, hot not Covid friendly line. The woman who was supposed to help us didn't. She was rude and unpleasant and I requested a Toyota RAV 4 ahead of time. She said they had a Tahoe. I didn't want to drive a monster of a vehicle on my first trip to Denver. "You'll have to wait". I had made one reservation and my mom the other, she was going to make us pay for the reservation for both! Cars check engine light went on. The worst part is the return process. I returned the car on Tuesday morning at the express check-out, there was no attendant to check in the car and guess what?!? I called them everyday for the past five days now asking for a receipt. I head, "it takes 24", then today, day four from getting back from the trip I get a call from Budget stating that I still haven't returned the car and that they need a new credit card. This is after four phone calls, demanding to speak to their office directly, asking to leave a message, even sent a letter snail mail. The fact they try to cheat people who are obviously taking the airplane back home. How ridiculous, waist of time, rude, all the times I've called customer service, what they don't keep notes. I gave them my confirmation number even, really bad!!!!!!!!!!!!!!!!!! read more

This place will rip you off. Charged me $400 for a 2 day rental. Added insurance I didn't ask for. I filled up in Boulder, but still got charged $80 for gas for being 90% full. No gas station near car rental. Can't trust them like other car rental places and just sign the contract. read more

We stood in line for a 1/2 an hour and then we got us 1/3 of the way to the desk. There are 6 agents at the desk and there are roughly 80 people in line. Strongly suggest against using Budget unless you have an hour and a 1/2 to kill waiting to get to the desk to rent your car read more

Reserved a car for $84. Cancelled prior to my reservation, and received an email saying that I would be charged a $150 processing fee for cancelling. Customer service at the desk told me I needed to call corporate to address it. I called corporate, but they consistently hang up after 10 minutes on hold with a message saying "You have exceeded the maximum hold time". read more

Worst experience in our entire lives. You have a reservation yet they make you and all the others who did the right thing wait over an hour outside in the heat for a car. I have never been tested with such disrespect. They last minute push the "fast track" option on you. To which, we did. And sure enough another long line! Here's a tip, if you can't fast track a process like getting a rental car, which you already reserved online, then stop selling so many cars! I will continue burying this company online until this gets rectified and we are granted a full refund. Never will you get our business again, nor will friends and family. read more

Was looking forward to having a smooth transaction after reserving a car and paying ahead of time. Car was not available which was very disappointing because it was a convertible that we had looked forward to renting. Was told there was one with a crack in it if we wanted to look at it. Well we did and car was brought up with major crack in window that would have been totally unsafe to drive, Finally was given a Jeep Wrangler and we were told to return the car with no gas as we would get a free tank by the manager. After walking to about the furthest area of lot only to find car deader than a door nail. Staff member that was in area came out and told us that the car should never have been rented out because it was broken. Trudged back to main area and was told a second car would be set up. Went out to car not cleaned well with small crack in windshield. Returned a week later and when car was checked in I told the staff member that I was told to bring back the car empty. When he handed me the itemized statement I was charged $178.00 for fuel. So I went to main desk area to get it cleared and staff member said where was it written on the papers that I would receive a free tank of gas. I explained what the manager had said and then he wanted her name which I didn't remember. It was obvious that he thought I was lying and I said the paperwork kept changing because of all the issues with cars. Then he asked if I could describe the manager which I was able to. He finally relented but was not happy. So much for Budget... read more

I had another great experience at the Denver Airport Budget this year. This time I booked using Fastbreak and was the only person at the dedicated fastbreak counter picking up a car. The car class I reserved wasn't available so they upgraded me for free. Also the shuttle to the location seemed to be running more frequently than last year read more

Very good service, several people asking us if we were being helped and if we had a reservation. They apologize for the big line, but is not their fault if they have to process several people arriving at the same time. Spacious and organized, we did not have any trouble getting our car fast and efficiently with good customer service. read more

I'd give them zero stars if it were an option. We rented a van for a ski trip and during a heavy snowstorm found out the drivers side windshield wiper did not work. Drove 10 miles in a blinding storm through switchbacks with no guard rails leaning over to see out the passenger side while my daughter was telling me where the road was going by gps. I spent over 4 hours on hold waiting for customer disservice. Daniel, from California told me my three options were: 1. Keep the unsafe van. 2. Drive the unsafe van back to Denver for a trade. 3. They will pick it up and drop off a different one--but additional charges would ensue. I'll never rent from budget or avis again and am telling everyone else not to also. read more

After my feedback to budget I received an email from their customer service department and then a phone call from the branch manager. I was please with the follow up to my feedback and resolve and although there was a failure on planning for the increased business on Labor Day weekend, I feel that they can learn from this experience and will improve. read more

Don't use Budget at Denver Intl Airport. Fewer shuttles than other rental car agencies, so you wait longer at terminal. And they added a $15 "convenience fee" to my $14 toll charge. Really, $15 just to charge the card they already had on file for the rental. Rip off!!!!! read more

How long can we make our customers wait in the cold? Poor customer service. The car I rented was dented and all scratched up.