Lisa is incredible!! Her customer service truly eases the stressful experience of renting a car for a roadtrip. Lisa was personable and professional, offering her expertise to make sure we were satisfied throughout the process. I couldn't recommend her enough. She's the best! read more

This review is specifically for the amazing employee Gia who was working at the Fast Break booth ALL ALONE on a busy weekend. When we arrived by shuttle, there were about 8 people in front of us. While I thought that was already not great, I heard that in the actual rental car building, the line was at least 1 hour+ to wait! While I am not impressed with Budget's staffing strategy, I am thoroughly impressed with Gia - she was cool & calm, professional and efficient. Thank you Gia! read more

Did pre entry of all info on line. Arrived to the rental car place via the bus. Only 2 employees working and 40 people waiting in line. Took at least 45 minutes to get through this. Very poor. Will never use this car rental again. Also appeared to run out of cars and we ended up in a much larger car than we wanted. read more

I had not rented from Budget in years and did a walk in on the Friday prior to Memorial Day and the manager at the desk, Simon was awesome in finding me a car and getting me out fast and efficiently! read more

SIMIN is a troubled soul who hates his job and one whom is extremely rude. Take your business elsewhere. It's 930am and he's hanging up the phone one me as a new customer whose never rented from them before. I've filed a complaint and left a review on Google as well. And expect a call back from the manager of this location this is not how you treat people. If he hates his job so much then please fire him. read more

The first car I was assigned had 22% charge- I was told to grab another car. That car broke down twice and wasted 2 days of my vacation plus I charged it so that was wasted money as well. I was stranded in the heat and the car entirely shut down and trust me when I say- the Ioniq is a death trap. wtf avoid it cause if the battery does what mine did you're trapped in the car and you can't roll down the windows on top of other hazards. Being refunded 3 days of rental does not recoup the hundreds of dollars lost to what I had planned and booked. I had to get a ride back to my lodging on my own and they only offered to uber me to the airport, otherwise I would have had to spend another 3 hrs to get a new car. Only renting if it's a last resort and I'm that desperate. read more

I'd give zero stars if I could, unfortunately. I'd recommend any other car rental service here, as the ratings also support. We waited over an hour to pick up our car, because they were waiting for cars to come IN. They majorly miscalculated things as by the time we left the line was 2+ hours and only getting worse. They didn't have inventory to give out to pre booked rentals. We booked an EV car and were told we'd have to wait an additional hour or so if we wanted that. We ended up with a totally different car type, which was a common theme for everyone there. Don't save the $10. Rent from ANYWHERE else. read more

After that awful interaction at the 1980 Broadway location we had to reach out to corporate and the lovely gentleman on the phone directed us in the direction of the 4800 E Evans Ave and that's where we found Dan the man, he welcomed us with charisma and hospitality. He profusely apologized for the service that we had already experienced and got right to fixing the problem. We were in and out in less than 15 minutes with a very complicated rental one way exchange situation that he handled with a breeze while providing the customer service that set out long journey off to an amazing start. We are so grateful to have found Dan. Budget check on your people and do better. read more

If I could leave zero stars I would. Staff is condescending and unhelpful. Wait time was absurd

They did not inform us that they closed at noon on the day we were supposed to return the car. We had to drive to the airport to return it and paid an extra $100.00. read more

Do not I repeat ! Do Not make a reservation or give budget your money.... They left me an my family stranded due to being sold out! And we had a reservation.! Unbelievable I'm honestly loss for words. Why do I make a reservation you take my money! And you cannot get me a vehicle ! ? Nah that's not okay. The manager was a 20 year old who had no idea what to do.! 0 stars for budget read more

I needed a car for a week in Denver, so I booked one at this Budget using my CSEA benefit. It's no surprise that whenever you book anything with a discount you're not going to get their best. Same goes with not purchasing their insurance. Even if you have more than enough coverage and a spotless driving record. Anyway, I was provided with a black Mazda CX 5 AWD. It was a little scratched up but the owner Simon was very upfront about this. Regardless of the scratches, the car was nice and decent, so I signed the paperwork. Couldn't start the car because I wasn't used to using keyless. But Simon was nice enough to come to my aid. Once I got the car in gear, I was off. The car did the job and got great gas mileage! It only took me $15 to fill it up before I returned it. The return was super quick, and there were no additional charges. read more

I have rented from this locations at least 10 times and I have never had a bad experience. Simon and Lisa are extremely friendly and accommodating. I could not imagine nicer people. They deserve kudos for their customer service. I can only give them my highest recommendation. I have never left this location dissatisfied . I don't know how anyone could base a bad review on their performance. Budget the corporation is one thing, though I have not had a problem with them either, but I have never had anything close to the bad experiences I read about here. I guess most only give bad reviews, or perhaps they are giving a review for another location, as I read one stating the car was picked up at the airport. All I can say is they do not reflect what I have experienced, again, in over 10 rentals over the past few years. read more

Simon went out of his way to accomodate my needs, saving me loads of inconvenience. Definitely the place to rent a car in downtown Denver.

Absolutely HORRIBLE!!!!!!! The wait has been hours long, poor customer service, the counter clerks would not call people up and just sit chit chatting with eachother!! Families are having to have their small children sleep on the floors, people's phones are dying. Even after you get through the line to the clerks it's an even longer wait to receive the car! This is the worst experience ever!!! They ran out of cars so they are waiting for cars to return and barley cleaning it! NOT OKAY read more

Guess I should have read reviews too but have rented from there before with no issues. We had fast break & had reserved an intermediate car. They gave us a small suv that my husband didn't want. The worker said it was all they had. He apparently had been sitting in it & it had water & ice in the cup holder & smelled like smoke. Worker didn't care-wouldn't give us anything else. read more

Today, a holiday, budget keep us waiting 2 hours for a car. They had plenty of EV cars that few people wanted. When customers sign up for a specific type of car at a specific time, then it should be available. Or at the time of the reservation, budget should say we cannot accommodate you. The workers were all working hard but there were about 100 people waiting hours for a car. Workers kept saying no one wants EV. IF I HAD WANTED AN EV CAR I WOULD HAVE RESERVED ONE. read more

l have had nothing but good experiences renting here, and the first time I did it was in 2016, five years ago. A lot of the reviews I'm reading seem to be based off mistakes a new car-renteree made, or simple ignorance of how renting a car from a smaller rental location works. (This isn't an airport. It's a downtown rental place that we are lucky even exists at these rates.) I have found the staff there to be available for my calls, attentive beyond my expectation, and extremely easy going. This is my Denver go-to. This is a solid operation. And they do their best to give you what you want, or usually better. read more

50+ people in line at the counter with 5 people working. They know how many cars have been rented, no excuse for not being prepared

When I arrived with my reservation, they wouldn't honor it. I even had a confirmation #. The lady was rude and said if I wanted a car I'd have to book a new reservation. The new reservation was 10x the cost of the one I had reserved. I will never use Budget again. This was clearly a situation of bait and switch. read more

After returning my rental, saw that I got charged for double the gas that I left on the tank, called to ask, and Simon told me in a very condescending way that I should've had known that pre-purchasing the gas was a full tank regardless of how much was left in the tank, we are talking about a Chevy suburban tank, the biggest car they rent here. He then proceeded to tell me that they never answer questions that are not asked, because informing costumers is not part of their job, and they wouldn't make any money out of us if they did. They were so fast to offer the option, but one sentence was enough to inform me of the rest. This is an awful policy to go by and they are intentionally trying to steal your money. Simon also had the nerve to contact me after the phone call to tell me he can't control what costumers pay attention to. When I returned the car, took a picture of the fuel level in front of the Budget employee and not even in this occasion he had the courtesy to be honest. I absolutely regret bringing this place my business. There are definitely sneaky ways companies find to take your money, so be certain that this company won't stop looking for the opportunity to take yours, they train their employees to do so, as if it was for themselves. read more

The reoccurring theme amongst these reviews is that Simon (the owner?!?) is RUDE and CONDESCENDING. My experience was exactly that, and I would advise anyone who is younger, not a regular renter, or especially females to NOT USE THIS LOCATION! It is clear from the reviews that he preys on people who are not familiar with the ins and outs of the car rental process. Two groups of all female renters checked in before me and he was short, rude, and did not offer or suggest to go check out the vehicle prior to signing paperwork to either group. He merely slammed paperwork on the counter and said sign here and managed to half way answer the renter's questions. Most of the "positive" reviews were most likely written by friends / relatives of the owner. Please do not trust the 5 star reviews. read more

This is the shadiest rental location I've ever used. Make sure to ask tons of questions, and most importantly make sure the vehicle walk-around is preformed in front of you. When I got to the drop off location in a different state I found out tons of information was not put in, not put in correctly, or not put in at all. read more

I rented an SUV on-line via Costco, and Budget had the best rates at the time. When my group arrived at the location a few weeks ago, we were greeted by Matthew and his very polite manner. The 6 of us were a loud bunch, and Matthew handled us with ease. While we were there, an older couple walked in and expressed their unhappiness with the price of the car they had booked on line. The wife was giving major attitude but Matthew remained calm, professional and courteous. He appeared to be the only one working in the store that afternoon and it was close to closing. He did not appear to be rushing us at all and we appreciated his kindness. Fast forward to the day prior to having to return the car. I called to see we could extend the contract by a day AND drop the car off at the airport instead. I was assisted by Matthew again on the phone and he was super polite and patient with all of my questions and concerns about the various rental car charges. Matthew made it work for us and was able to extend the day without a huge overcharge and no problem to drop it off at the airport instead of the downtown location. He also provided us with information on returning the car at the airport and the best place for us to fill the gas tank. We were so amazed by his professionalism and kindness and would definitely rent from this location again just to deal with Matthew! It's not often you see a genuine non sales type of person at a rental car loc. Matthew exuded honesty and sincerity and was a pleasure to deal with. read more

Prior to arriving in Denver we rented an SUV, paid just over $700. We had a confirmation number. Upon arriving at the Budget counter to pick up the car they informed me that I would need a credit card for incidentals, perfectly understandable. However, we only had debit cards with plenty of money to cover the incidental fee of $250. They then inform me that because it's a debit card they would have to run a credit report and started also demanding more money for all kinds of separate fees. None of this was disclosed to us when we booked the rental. Long story short, they wouldn't give us the car we paid for, or any car. We explained that we are now stranded at 1:30 in the morning in a city we are unfamiliar with and no idea what to do. They were unsympathetic to our situation and offered us no kind of resolution. Basically we were told we were just out of luck. The lack of communication with what is required to rent a car that you have already booked and paid for and their unapologetic and unhelpful staff members was truly unprofessional. I have rented many cars without a credit card(just a debit) and have never had this kind of situation arise. Budget should be ashamed at their behavior and consider hiring people who are a little more helpful. read more

Terrible customer service, long hold times on the phone. I made a reservation 3 months in advance and had to change the pickup time on the day of pickup due to flight delays. But I had to create a new reservation to do so. I was surprised that the rental cost went from $406 for my 90 day advance to the last minute reservation price of $223 for the same car and same # of days. I was charged for both reservations. I had to jump through hoops, make 3 phone calls and send 2 emails and at the end they wouldn't honor the reservation with the lower amount. Bad practice and I will never recommend Budget rental to anyone. Too many other options at lower prices without the headaches. read more

I reserved the car on Priceline for 3 days and had a price of $126, when the sales person gave me the contract he charged me $250, when asked he said it was for insurance. I notified him I had insurance and didn't need their coverage. He said he would credit me back the difference. He gave me the contract and highlighted where I needed to sign and initial. When I got my credit card bill it was for $250. When I notified the rental car company (Budget) they said I had signed the agreement for extra coverage. So basically the sales person had me sign for coverage even though I told him I didn't need addition coverage. I highly suggest you rent from another rental company and if you do decide to rent from this Very Dishonest company you read the fine print and get an exact copy of your receipt. read more

I called today wanting to rent a SUV on short notice. They had one available. I offered to pay on the phone since I was reserving for my son. The agent did not explain that he could reserve without advanced payment. Things went south, I became frustrated he then said "we are now closed, don't call back, we don't want your business". I don't think anyone should give the Downtown Denver Budget car rental office their business. I certainly will not. read more

Awful customer service. One of the most rude workers I've ever met. Had a reservation for months and still said cars were "sold out." If you're going to rent a car, do it anywhere but here. read more

Simon took the best care for my last minute rental and was amazing at communicating the availability of the rentals and prices! Their fees are very reasonable with a great variety of cars! Will continue to use this location for any future trips! read more

I had the worst customer experience of my life here. the worker completely belittled me and told me I needed money to rent a car when I have plenty of funds and he did not give me a car. I walked out of there and immediately got a car at enterprise with no issues. I've never been so irate with a customer experience this place needs to shut down before they scam more people read more

Simon scammed me out of $1216. He saw that I was upset and vulnerable, and added almost $40/day of useless up charges I did not need or want to pad his commission. Verbally, he told me I was misreading the paperwork that authorized these charges, and stupidly I believed him. Be careful renting from here! read more

My experience at this location was really good. I was in and out of there in less than 5 minutes. The car was in good shape and I was shown the prior damage it had. Simon did a really good job with me. He was really professional and answered all my questions. 100% recommend this location! read more

11/10 experience at this location. After having Hertz cancel my reservation the morning of pickup (booked weeks in advance), I headed over to this location. I didn't catch the guys name working the morning of June 3rd, but he had me in a SUV within 10 minutes. read more

Lisa at this Budget office let me rent a truck at no extra charge when it turned out my skis would not fit into the subcompact I'd reserved. This was the only suitable vehicle left on the lot. I'll return to Budget thanks to this experience. And by the way, they later let me drop it at the airport rather than back downtown, also at no extra expense! read more

Absolutely HORRIBLE!!! Got there at 5:30 tonight and the line was out the door! Inside was absolutely packed!! After 45 minutes standing in 9 degree weather we made it inside where people told us they had been in line for over 2 hours and they were only half way to the counter! We did not have 4-6 hours to spend waiting! I do not understand why there isn't more staff. They have advanced reservations so they are aware of the number of people that will be arriving. Epic fail!!! There were several hundred people crammed inside the building - during covid! We will never use budget again! read more

We just got back home (to California). We LIVED in Denver for almost 5 years and rented a few cars during those years. We returned for a week of fun to visit our friends and see all the things we love about the Denver/Colorado Springs area. I decided to rent a car downtown instead of DIA because of previous experiences. This BUDGET rental shop, on Broadway between 20th and Welton - FAMILY owned, btw - is the BEST as far as I have seen. Great, flexible, personal service. We got a new car, an easy in/out experience, and they even gave us a ride to Union Station when it was time to come home - so we could catch the RTD "A" line train to the airport. I have rented a lot of cars over the years, and this is might just be the best rental experience. Easy. No kidding. Rent a car from these folks. read more

The woman who works here (sorry I didn't catch your name!) was wonderful to rent a car from and went out of her way to make sure we were taken care of. read more

We reserved a car through Costco, for a two-week, one-way rental, dropping the car in Northern California. We needed special help at Budget, because the fires in California would determine which airport we could return the car, either Reno or Sacramento. We spoke with Simon, the manager. He was completely understanding of our situation, and made sure we would not incur extra charges when dropping off the car. He said to call him directly, when we knew when and where we would be dropping off the car. As it turned out, a new fire in Sonoma changed our plans again, and we needed to drop the car at a completely different airport. We called Simon and he fixed it for us. No extra charges. Simon provided us fantastic customer service, above and beyond our expectations. I see the negative reviews of this Budget location, but I think Simon is the new manager and is turning it around. read more

PSA for the day.... When taking an out of town trip don't ever use Budget Car Rental. They have "lost" my car rental, charged by car upwards of $2k as of right now AND you can't speak to a human. The best part is the cut and paste "we are so sorry for this inconvenience...." emails. read more