I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

My confirmation number for my reservation was 1890871859…read more I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either.

RECOMMENDED: Enterprise Rent-a-Car on W. Zemke Blvd. has always treated me well. I have rented…read morethere multiple times during my trips outside the country (conveniently located next to Chicago O'Hare Airport with connecting terminal trains). Best of all, they never cheat me by giving me a lower quality vehicle than the one that I paid for. As a bad example, some other rental places will provide you with a Compact car even though you booked an Intermediate/Standard car. This location does not do that! This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

Joss helped out today he was great ! Attentive and…read morecourteous! Highly recommend this place as their prices are reasonable as well ! Thank you Joss and Routes !

Very Disappointing Experience -- Beware of Hidden Restrictions and Fees…read moreMy husband and I have used Expedia extensively for many trips, so we were especially disappointed with our experience booking a rental through Expedia with Routes Car Rental. The rental initially appeared to be a good deal, but important restrictions and fees were not made clear before we booked. The "Rules and Regulations" link on Expedia was blank, so we had no way to review these terms in advance. After picking up the car, we received an email informing us that we had been charged a $104.49 border-crossing fee simply because our lodging was about five miles across the Illinois state line. This was a significant surprise and something we believe should have been clearly disclosed before the rental was booked. We also learned only after pickup that the rental had a 200-mile-per-day mileage limit, with an additional charge of $0.20 per mile over the limit. Based on our trip, exceeding that allowance could have added more than $400 to the rental cost. Getting to the Routes location was also inconvenient. We had to take a train and then a shuttle, adding roughly 40 minutes to the trip, and then waited more than an hour before reaching an agent. After receiving notice of the additional charges, we called Expedia directly to try to resolve the situation. Expedia attempted to contact Routes while we were on the phone, but was unable to reach anyone and left a message. We were told to expect to hear back within a few days. Neither Expedia nor Routes ever followed up with us. What has been most disappointing is that this experience has shaken our confidence in Expedia. We have used Expedia extensively over the years and have generally trusted the information presented when making our travel arrangements. In this case, important rental restrictions and potential charges were not clearly accessible before booking, and when we contacted Expedia about the problem, the issue was never followed up on. After this experience, we will think twice before relying on Expedia for future rental car bookings.

Idk why but this was the most pleasant rental car experience I've ever had....from front to end!…read moreStaff was super friendly from checking in to retrieving the car to returning the car, I felt like I was in the twilight zone since this is never the case when I rent a car at Midway. Good selection of mid size SUVs and booked on Costco Travel for a cheaper rate.

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

Needed a car to rent for twelve days for my wife and me during our 10 day upper Midwest road trip…read more Decided to spurge a bit to get a nicer car, and surprisingly found the Hertz at O'Hare to have the best price for an airport rental of a luxury mid-size SUV (Volvo XC60 or comparable) at $572.32. I booked directly with them and there was no mention of additional charges collected at time of rental, just that it had to be prepaid and was non-refundable. We had the last Delta flight from LAX to ORD so my wife, her mom, and I got into Chicago around midnight. The Airport Transit System (train) will take you to all the terminals and multi-modal facility where all the rental car agencies are. Terminal 5 is the last stop before it, and the train cars were pretty full by the time it came to us, even this late. We had to abandon our luggage cart, and hand-wheel our luggage, finding space. I've been a member of the Hertz Gold program for a while, back to my corporate days, and knew to skip the rental counter and go directly to the garage to see my name in lights. It didn't matter since, the main rental counters were all closed this late at night, so everyone had to go to the garage. Sure enough, my name was listed, but instead of showing where I could pick up my car, it said to see the counter attendant. There was only one person there, and there was a line. Once it was my turn, it turned out the car wasn't ready for us. I think they don't want to have the XC60 for others to choose, so they had to get it 'from the back'. It didn't take very long to do that, and everyone was perfectly civil about it. However, they hadn't checked me out, so when we got to the gate to leave, we had to do the checkout process with the attendant (she was not happy since someone before hadn't their job). We went through a car scanner which recorded the outside condition of the car. As for the trip, I was really happy with the car. It had some of the most comfortable car seats I've ever used (fully adjustable for both upfront seats, with lumbar support) and the back seats were heated. The power moon roof was so large, though we couldn't use it much open since it was hot and sunny during our trip. It also surprisingly didn't have wireless Apple Play, so had to find a USB-C cable, and then it worked fine with Navigation and Spotify. It was a really good trip, and the SUV had a lot to do with that. Bringing the car back, once you got close to O'Hare, it was important to follow the signs for rental car return, vs following the directions on Google Maps. We passed through a similar car scanner when we entered the lot. We didn't have to wait for anyone to check us out, just leaving the keys on the dash. For once, we didn't forget anything in the car. We got an itemized bill by email in a couple of hours. We took the train back to Terminal 5. A couple of days later, we got another email saying that the car had been returned with no damage. However, they also charged the additional money as well, so I opened up an incident to explain the charge. We'll see where that goes. Stats: 10 states visited (IL, WI, IA, MO, KY, TN, AR, MS, OH, IN), missing two of the Mississippi River States (MN, LA). 7 gas stations visited on trip, $294.20 spent, 72 gallons used, 2,133 miles driven.

Hertz, in general, is fine. The customer service at this specific location (Hertz), is total…read moregarbage. The guy at the counter inside the garage, was a total A-hole. Big Caucasian guy, about 250lbs, really short hair, tattoos all over both of his arms, totally visible flakes on his hair. No "hi," no "hello, I'll be with you in a minute," no "sorry for the wait," no nothing. If the guy was having a bad day, well, don't take it out on the customers. The rude dude clearly didn't want to be there, and wasn't willing to listen to anything the customers had to say/ask. It's sad to know that people from outside of Chicago arrives at O'Hare and this guy is one of the first people that they have interact with, because these people will think "wow, Chicagoans suck!"

Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

I wish i could give a 0, this is my first time to rent from Sixt out of so many rental car options,…read moredisappointed, nothing else. First of all, at the day of pick up, no one even worked at the Sixt office in the parking garage where the other rental car company all have someone working in the small office, we had waited for 10 mins, call the customer service, still no one came to assist us. Secondly, when we got the car, my husband saw some scratches and dent on the car, he took a video, but when we return the car, the lady who inspected our card found 3 spots that has dent, she circled those and told us the charges are $49.18, we were like we have a video, the car has those dent when we picked it up, she said she doesn't care but her system doesn't have those dent, she suggested us to talk to the customer service and forced us to sign the bill, we had to leave to catch our flight, so we signed the invoice and didn't argue too much thought we could send an email to deal with the customer service, which unfortunately we did but no reply and the final invoice was still showing those charges. will not rent from Sixt again, that's for sure, we have been using so many different rental car company, most of them are ok to good, sixt is the worst, they lost a customer who rents cars all the time because of business.....

Nice rental car facility. All of the car rental companies are housed under one roof which makes it…read moreeasier to rent a car. The facility is located a few miles away from the airport so it takes a while to get here via shuttle. Give yourself some extra time when returning your vehicle as there can be some delays.

I believe this place is now referred to as the Multi-Modal Facility or MMF. I was staying at a…read morenearby hotel. So from O'Hare Airport, I could just take a free tram ride on the ATS (Airport Transit System) to get here and walk over. This place looked really big, clean, and modern. From here, you can either go to your car in the economy lot, pick up your rental car, catch a bus, or ride on the Metra train. Very convenient to have almost every ground transportation option centralized.

Very efficient. We had a brand new Nissan. perfect size for…read moreour trip. Quick service coming back and a decent shuttle to the airport. (location is a bit away from the airport)

I rented a vehicle and I got their gas package and I drove to Mt. Carroll and it was approximately…read more450 miles round trip. When I booked the car I was not properly explained their gas package. I thought they would top it off and and charge me $3.99 a gallon for what the amount was needed to fill the tank. This was mine and my husband's understanding of the explanation we got. Instead we charged $65 for a full tank of gas. I called and spoke to Steve on the phone and he said I should have only put in the amount of gas needed to get back. I was driving over 225 miles back to Chicago from a rural area and had no choice for my safety to fill the tank. So I returned it with a 3/4's tank and the guy Steve said he has no way of telling how much gas is in the vehicle. Look at the gas gauge. It's not rocket science!!! It's a 3/4's of a tank. I was being nice by asking for him to return half of it and he said they would not. This is insane and unacceptable to me. They lost a customer. I will never ever rent a car from them again.

I made the mistake of not booking enterprise or National (my company's preferred vendor) ahead of…read moretime. So Budget was all that was available. Budget and Avis work in conjunction, though there are separate lines. I waited almost an hour to get to the counter to check in. I then waited 15-20 minutes to get my car. The employees were nice. It isn't their fault the lines were so long. When I book with enterprise, I never wait and go straight to a car. The car was pretty clean and had low miles, but I would never wait that long again.

CHECK YOUR CONTRACTOR FOR THE FUEL SURCHARGE. I denied it and they still put it on my contract that…read moreI accepted it. Since I signed it they said it was a valid charge. After arguing for 20 mins they refunded me. Budget trying to get shifty and charge numerous customers for this hoping no one would notice. CHECK YOUR CONTRACT!!! This pic was when I dropped off and they didn't even ask if I fuel but I told them anyways that I did. Not cool budget. Read the other reviews.

Everything went smoothly, I had no issue. I was firm and stern on what I wanted and I got what I…read moreexpected 11 days for $300 Definitely recommend more than hertz Stay away from Hertz biggest garbage of all time just like Frontiers scams

Said I could skip the counter. When I went to check in online, I'd have had to pay over $30 to skip…read morethe counter. After waiting a long time in line, I decided to just pay the fee and skip the counter. After I completed everything online it told me my car wasn't ready and to see the counter. Then they made me wait for my rental.