We typically love this place and are here often. However, last night we had the worst experience! We didn't have to wait long to be seated; about 25 minutes which isn't bad for a Friday night. We sit and our waiter greets us and takes out drink order and appetizer order. It didn't take too long and we had our drinks. Our waiter returns about 15 minutes later with our onion rings and leaves. He literally sat the food down and walked away. We tried to catch him to place our dinner order, to get utensils, napkins and plates and to get refills on our drinks but he turned around and kept walking. He never acknowledged that we needed refills or anything to eat with or on and we didn't know how long it would be before he came back. I will say that the section we were in was busy and we only noticed 2 people working that area. We watched our waiter as he hustled between several tables but never returning to ours. Mind you, our food is just sitting there and we're waiting to eat but every time he would pass us we would try to get his attention but he either didn't hear us or was ignoring us. I'm going to assume he didn't hear us because this went in for some time. A third person who looked like maybe a manager came by and noticed we had empty glasses and refilled them and gave us utensils and plates. Our waiter returns to check on us finally after about 15-20 minutes to take away the empty appetizer basket and we have to remind him that he still hasn't taken our order. At this point we've been seated for about 45 minutes and still haven't ordered our dinner. We get our order placed; 2 pizzas and some wings (LOVE their pizza!!) and watch some football and basketball. Our food comes out and the person bringing it notices that we don't have pizza racks for our table. He leaves the pizzas on the tray to get the racks and our waiter, who is going back and forth between tables across from us tried squeezing himself between the table and the tray. We watch him do this twice, each time his clothes brushing up against the crust of our pizza- gross! And you guessed it, the third time he catches the edge of the pizza and drags it off the tray with his clothes!! Half of one of the pizzas is now in the ground. So let me say that when you're a waiter/ waitress, how you act or react during a patrons visit will determine that guests enjoyment of that establishment and if they will return. Our waiters reaction was to stand there with his hands over his mouth. He did apologize by saying that he didn't mean for that to happen. We already knew he didn't do it on purpose but come on! What did you think was going to happen? The third person is back with the pizza racks and is trying to figure out how our pizza ended up in the floor. He serves us what's left of our dinner and walks alway. Our waiter returns stating that they will replace the pizza and it will be out soon. Ok! Redeeming the situation, good for him, I like it. Still not happy with the service up till then but he's trying to fix it, right? So by the time the "replacement " pizza comes out, we are pretty much done with dinner. The replacement pizza was a small (we ordered a large). We figure that's fine, they replaced what was dropped I guess however the slices on a small are smaller so it doesn't really equal out. This was a half and half pizza so it's not like my boys were both eating the whole thing. They each got half and now one of my boys has less than his half. At that point we were just ready to get out of there. Our waiter brings us our check and says he'll have them remove the pizza and sorry for the trouble. Ok, still trying to make up for the mistake. That's good. NOPE! What he meant was that they weren't going to charge us for the replacement pizza. We still had to pay for everything else! What?!? Of course you shouldn't charge us for what you screwed up. There shouldn't even be any question of that, but to not offer any kind of discount for what happened? I'm so disappointed in Bubba's 33. A manger never came over to acknowledge what happened. I can say that it will be a very long time before we ever go back. That is not how your treat customers. read more