Now that I've been here 3 times, I can safely say that this restaurant deserves 3 stars.
First off, I want to say that the bar staff on my last visit offered the best customer service I've had in all 3 times I've been here, better than any of the waitresses I had on the main floor. We had Trina as our waitress at the bar and she was very attentive, accommodating to our needs and checked in with us often. The bar lead, Amanda was also very courteous and checked in with us, as well as the restaurant manager. So to all 3 of them, they deserve a 5/5! All other times, the service was slow and our last one was a complete airhead and seemed to be out of it the whole time.
Now onto the food. I first time I came here I was looking forward to having a veggie burger, but they said they ran out. So being a vegetarian, I had to resort to pizza. The veggie pizza they offer had toppings I don't like on it, so I asked to change a couple things out with toppings I do like. But even so, I was still charged for the "extra toppings," even though I made an even exchange, so that in itself is irritating. While the pizza isn't bad, there's plenty of other places I could get pizza at where it's their specialty. I wouldn't come to Bubba's with a craving for pizza.
The 2nd time I came, again our waitress said that they ran out of veggie burgers! She checked in the back anyway, and it turned out they had one leftover. I asked if I could get the habanero burger and sub the patty and she said that wasn't possible, which made no sense to me. Then later she came back and apologized and said that she thought the cream cheese patty was combined into the meat patty, but she was wrong so they could do it. Anyway, so the burger was great. I give the food here a solid 4 stars. The habanero burger is an interesting burger and I've never heard of putting fried cream cheese on a burger, but the combo works really well! They also have an option of regular fries or fire fries (they also have tots - my absolute favorite form of potatoe!), and I'm not a fan of boring, plain fries so I always opt for the fire ones! They are indeed spicy, but very tasty!
Now this last time I went, even though I loved our waitress, I was again irked because she said they ran out of the veggie patties that morning! How do you run out of them in the morning and never replenish them!? It's not even a breakfast establishment, so why wouldn't you replenish them for the evening crowd!? She went to check anyway, and came back and said they were actually cooking them now and they'd be done in about 2 minutes. So thankfully I was able to get what I was craving (because again, I'm not going to Bubba's for the pizza!). Then she came back again and said they ran out of the cream cheese patties. How are you unable to make more of that!? But I said it was fine, I still wanted the burger without it. Then our food came out and lo and behold, it had the cream cheese patties! There seems to be a lack of communication between the wait and food staff. Anyway, the burger was absolutely delicious. With the veggie patty, it's very large and falls apart easily. But that's okay, I of course prefer their homemade patties over a frozen one!
The reason for the 3 stars is because of the service and the fact that everytime I've been, they claim they are out of the veggie burgers. I don't understand how you could be out of it before dinner time, especially when it's homemade! Just go and make more, right!? It's not like you bought a box of frozen ones and that's why you're out. Also the cream cheese issue in my last visit. Same concept -- just make more!
So I'd definitely eat it again and again, BUT I feel the need to call ahead of time everytime to ensure they have veggie patties before going, so I don't keep running into the same problem.
If you don't mind slow staff, long waits for dinner time, and aren't a vegetarian, then I recommend this place to you! read more