Using this self-service facility was actually easier than I thought it would be! Nundy was very…read morethorough about following up with me & returning any missed phone calls.

This has been the worst experience with storage my things that I have ever had. I specifically…read moreasked for a climate controlled unit, only to find out 4 months later that my unit is not climate controlled. The facility is filthy. The facility is not secured - the main door into my unit area will not close and therefore cannot be locked. I have used Public Storage in the past, but I can assure you that I will never use them again. When I tried to get issues resolved, the district manager would not return my phone call. I am glad to be done with this facility.

My experience with Public Storage has been deeply disappointing, financially draining, and…read moreemotionally exhausting. I originally rented my storage unit when the facility was owned by CubeSmart: a company that maintained fair rental prices and operated with transparency. Within six months, Public Storage acquired the location, and everything changed for the worse. From the moment Public Storage took over, the rent increases became relentless. What began as a $140 monthly payment has ballooned over the years to a threatened $520 per month if I do not vacate by June 1st, 2026. These increases have occurred roughly every six months to a year, without meaningful justification or consideration for long-term customers. It is hard to interpret this pattern as anything other than predatory pricing designed to push tenants out once they are financially strained or emotionally invested. My situation is not just financial, it is personal. I lost my father in 2020, and I moved his entire household of belongings into this unit during one of the hardest periods of my life. The emotional weight of sorting through a lifetime of memories made it difficult to move quickly, and Public Storage's aggressive rent hikes exploited that vulnerability. Instead of rewarding loyal, long-term customers, they appear to target them. In an attempt to find relief, I even explored employment with Public Storage, hoping that being an employee might offer some stability or discount. What I discovered instead was a work environment that demanded unreasonable workloads from staff, particularly those facing financial hardship or limited employment options. The job expectations were excessive, and the culture felt exploitative. I left before completing training because the environment itself reflected the same predatory mindset I experienced as a customer. During that interview process, I also learned something unsettling: more than 20 years ago, when I first rented from Public Storage in my early twenties, my lock was cut and all my childhood belongings were stolen. Nothing was recovered. That experience stayed with me, and I never intended to rent from Public Storage again. Unfortunately, their acquisition of CubeSmart forced me back into their system without my consent. Public Storage operates like the "big-box store" of the storage industry sweeping in, rebranding facilities in their signature orange, and then implementing steep, recurring rent increases with little regard for the people depending on them. Their business model seems built on taking advantage of customers during vulnerable life transitions: deaths in the family, moves, divorces, financial hardship, or other major disruptions that lead people to seek storage in the first place. After years of loyalty, thousands of dollars spent, and countless attempts to discuss my situation with staff, including the general manager, the response has consistently been dismissive. The message is essentially: "This is how we operate. Take it or leave it." I am tired of being taken advantage of. I will never recommend Public Storage to anyone, and I will continue to caution others about their misleading, predatory practices. Storage companies should support customers, not exploit them -- especially when those customers are already navigating some of the most difficult moments of their lives. UPDATE: (as of 12pm on 5/28/26) However, I am now after this review in current negotiations with my Property Manager who seems to want to treat me like a human being and not just an income stream. If this goes well, I'll be moving out in about a month as opposed to feeling like I need to organize a small group of movers to get me out by the end of the month. I do appreciate those employees who work for Public Storage having more understanding and grace than their corporate partners.

I have been renting for 6 months at this Wylie, TX location and my storage rent went from $57…read moredollars a month to $129 dollars a month, this increase is more then double the original amount and absolutely ridiculous. The rate did not go up twenty dollars but it more then doubled, and this in an economy where everyone is strapped for cash from groceries to gas sky rocketing.

staff was super friendly and very informative with total ease in reserving and servicing this new…read morecustomer. it's nice to hear friendly voice s over the phone

I recommend this place for your storage needs. I live down the road and chose BTA Rockwall for the…read moreconvenience. Glad I did. The ladies up front were very welcoming, and got me set up in around 10 minutes. The facilities are very clean, and well maintained. Prices are on par for what you are getting here. If your near a BTA, I recommend checking them out!

We recently purchased a 10x10 storage room at The Storage Locker in Rockwall to temporarily store…read moresome of our belongings, and they were exceptional in every capacity. They offer auto-pay, they have good flexible hours (you can even call after hours to get access if it's critical), and their staff is extremely friendly & helpful. Great people, great facility, great prices, great local business!! If you are looking to get a storage room in the Rockwall area, I highly recommend The Storage Locker just east of the intersection of Hwys 276 & 540!!

We love Pinky's!!! We store our boat here and have for years now. Never any issues and always super…read morefriendly.

What wonderful service! Chris helped us out and introduced us to their barn cat, which I might say…read moreis a sweet cat that loves pets! Offered us some drinks for our trip and wished us the best. I honestly have had horrible service in the past at other places, so to say the least, this man made our move so much better! What a wonderful and bright character! I absolutely recommend renting u-hauls from here, or getting your feed supplies from here as well :) my fiancé and I couldn't be happier! THANK YOU CHRIS!

This review is based on my own experience with this company directly and indirectly, along with…read morecompelling reasons why local businesses are so vital. We have lived in Garland 40 years; I live near the facility on Crist Road. I have both a storage unit and a trailer parked there. One night or early morning the trailer was stolen, and they were "ON IT". Called us in the middle of the night, showed my husband and GPD great video footage of how they broke into the gate and shows them driving off with the trailer. We were able to get the trailer back unharmed due to their quick action. When you call them, they answer the phone personally day or night. The prices are lower that the conglomerate chain on average as they save in the marketing area due to superior service, word of mouth keeps them full. They have a fair agreement plan, and do not try to lock you in a contract for a specific time frame. The business ethics alone are outstanding and again, I say this is a direct result of being a small business and the importance it has. I don't know this as fact, but I am sure that many times the owner has been approached to sell to a big national or even global company but chose not to. Tells you volumes right there; she cared more about her customers, her community, and city by not "selling out". Who knows how rich she could have been taking one of those deals. These are the OPITIME of people we want in our city. Virtue and common sense, turns out have real impact. Here are a few other reasons: Economic Impact Job creation: Local businesses are major employers. They often provide jobs to people in the community, helping reduce unemployment and boost local income. Money stays local: When you shop locally, more of your money stays in your community. Local business owners are more likely to spend their earnings locally, which keeps the economic cycle flowing. Better Customer Service Small businesses often offer more personalized, friendly service because they value their relationships with local customers. They tend to go the extra mile because their reputation in the community matters. Community Character and Identity Local businesses contribute to the unique charm and personality of a town or neighborhood. Support for Local Causes Local business owners are more likely to support schools, charities, and community events. They're often the sponsors behind local sports teams, festivals, or fundraising events. The bottom line is that locally owned businesses have a much more vested interest in the community on every level and will look out for the interest of the community over that of a national chain like Walgreens or Walmart I can't say enough good things about the personal customer service, easy terms, and fair pricing. I highly recommend Armadillo Storage on Crist Road in Garland. Thank you for reading.

It was such an easy, pleasant experience I have ever had to rent a storage unit. I had lease…read morecompleted online in less than 10 minutes. I am impressed with their efficient system, great services, clean environment, especially the reasonable rent. I also like Armadillo Storage 24 hours gate access with security cameras and all lights. I highly recommend.

Unfortunately, I have to give them a 1 star. All of our stuff including mattresses were ruined due…read moreto mouse / rat droppings. We just moved out a few days ago and are now responsible for buying new furniture. If you value your items get insurance / protection or find a better place. Lady working Saturday was extremely rude to top the experience off.

Absolutely horrible. $7000 worth of damage from rats peeing and chewing on furniture.... owner…read morewont respond to the attorney handling our case. I only had my belongings in storage for 4 monthes after relocating to the area from another state. I am beyond disgusted on how this so called "family business is ran" I don't usually write reviews but i would hate for this to happen to others. I also used public storage in Rockwall and had no issues at all. Email me if you had similar experience at this location. With the amount of damage that was done there is no way that we were the only tenants that had this happen.

Mike showed me some units and discussed pricing. Clean facility, listened to my needs, and super…read moreeasy to work with. Great customer service. Thank you!

This storage company is the best. Very friendly and nice…read morepeople. The cost is very fair.