I reached out to Extra Space Storage over a month ago when I knew I was going to need to move. From…read morethe first time I spoke with Lisa I was impressed with how great the customer service is. I reached out too early to lease a unit, but she still went over rates, policies and other information I'd need to know before scheduling a day to call me when it was closer to my actual move. She stayed on top of her communication with me (even when I was difficult to get a hold of) and we were able to get everything taken care of so I could lock in an awesome rate on a great sized unit. Lisa really is the nicest person and so incredibly helpful. I truly appreciate her bc I was all over the place when I first called, and she got me setup and ready to go with no problems. We just moved in to our unit today, but I have high hopes that everything will go well during the time we will be using the storage.

I booked this storage unit online. The prices were much better than similar units at other…read morelocations and the online rental process was very quick and simple. They left the lock in the unit so I was able to go whenever I had time to collect the lock and lock up the unit. The day we were moving stuff into our unit, Lisa came and introduced herself to us and let us know she was available if we needed anything, and also let us know about the app to open the gate from my phone which is way more convenient. I've never had a manager of a storage unit come out of the office to introduce themselves, and I really appreciated it!

Unfortunately, this facility has changed owners and/or mgmt several times since I first became…read moretheir customer. Up until this past year, customer service was great. It is no longer that way. Very hard to reach a live person. I have called twice to request a call back from a higher up regarding another increase in our rate. This is the FOURTH increase in just 2025. Four increases in less than a year is ridiculous. Be forewarned.

Gina was quick to respond and so helpful! The unit was cleaned and ready when she said it would be…read more She has locks and anything else for purchase that you may need. The location is secure and well managed.

Love that it's right off of Highway 30 so it's easy access for trailers, RV's and Boats. The front…read moreparking spaces close by the front have extra gravel which is good for heavyweight loads. The employees are respectful and down to earth. I really appreciate that this place is a rent by the month basis, priced are more then fair and you only have to give a ten day notice before leaving.

I would definitely recommend them. Chris was extremely friendly, helpful, and considerate of our…read moreneeds. He most definitely went above and beyond. If you are in need of storage or to rent a U-Haul, this is the place to call. Thank you so much Chris!

When I encounter a great business, I have to let everybody know. Well, I encountered one here at…read moreRockwall Mini-Storage. I first want to say that the woman who runs the place is absolutely fantastic. She is very professional and personable. I have used storage facilities many times in my life and I feel like a lot of them are borderline crooks, but that is not at all what I experienced here. Secondly, I really appreciated the price. I kept an RV here for 2 years and it was safe the entire time. They offer covered and uncovered parking alike, along with a large storage facility for random things. And they offer them all at a very good price. I highly recommend this establishment for your storage needs! Customer Service: A+ Safe Storage: A+ Price: A+

We've had a storage unit here two different times for many years. We've never had any issues. The…read morelocation is convenient and secure. The owners are very friendly and accommodating. We HIGHLY recommend using Rockwall Mini Storage for your storage needs.

Fantastic staff and a great price! Contact free, everything is done online or with a quick phone…read morecall. The location and the security cameras give you piece of mind that your belongings are safe! They sent me a hand written thank you card! They didn't have to do that, but they did!

I wouldn't move in here. The security gate has been broken for several weeks and they haven't fixed…read moreit so it's wide-open. Your stuff is not secure here. I've sent emails and have had no response.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

I have been a customer with REC Nations for nearly three years, and until recently my experience…read morehad been acceptable. Unfortunately, an incident that occurred during their recent ground remodeling project has completely changed my view of this company. My RV was moved from its original spot to another location as part of their construction work. They have asked for my persmision to preform the task. During that move, my RV was damaged, resulting in thousands of dollars in repair costs. What has been most disappointing is not just the damage itself, but the way the situation was handled afterward. They didn't take any responsibililty becuase they asked me to sign a weaver. I made the mistake to think they are professional at what they do. BIG MISTAKE. I made multiple attempts to reach someone to discuss the issue and find a reasonable resolution. After several calls and emails, the only response I received was that I should file a claim with my own insurance, and the company refused to take any responsibility for the damage that occurred while my RV was under their care. After this experience, I decided to cancel my lease agreement. I had just paid for the upcoming month, and when I called to request a refund for the unused portion, the representative refused and simply stated that the termination date would be March 31 instead of April 9. After nearly three years as a paying customer, this response felt dismissive and extremely disappointing. Businesses make mistakes -- that happens. But how a company chooses to stand behind its customers when those mistakes occur is what defines their integrity. At this point, I am simply asking for fairness and accountability. I hope REC Nations leadership reviews this situation and considers reaching out to resolve the matter appropriately. Until then, I cannot recommend this facility based on my experience.

Great space, secure and the added electricity for a trickle charger was a welcome surprise. I will…read morerent here again when needed.

Unfortunately, I have to give them a 1 star. All of our stuff including mattresses were ruined due…read moreto mouse / rat droppings. We just moved out a few days ago and are now responsible for buying new furniture. If you value your items get insurance / protection or find a better place. Lady working Saturday was extremely rude to top the experience off.

Absolutely horrible. $7000 worth of damage from rats peeing and chewing on furniture.... owner…read morewont respond to the attorney handling our case. I only had my belongings in storage for 4 monthes after relocating to the area from another state. I am beyond disgusted on how this so called "family business is ran" I don't usually write reviews but i would hate for this to happen to others. I also used public storage in Rockwall and had no issues at all. Email me if you had similar experience at this location. With the amount of damage that was done there is no way that we were the only tenants that had this happen.