The most unprofessional personnel I have come across…read more My fiancé and I drove across the country to pick up the contents of my storage unit, we arrive at 9pm and started loading the 22' enclosed trailer with my furniture that had been in this facility since 2017. Some background: Four years, four years of giving this company money and I have visited this facility 3 times in those four years. After we had pulled everything out of the storage and started playing Tetris in the trailer, trying our best to fit things in, the guy that lives on the property comes out to tell us we have 15 min before the gate LOCKS US IN the storage area for the night. He was all to happy to let us know this as he could see the contents of my storage where all out out of the unit and behind the trailer. So with 15 minutes left, we had the option to load or to move everything back into the unit. We chose to load as quickly as possible. At 10:03 we were loaded and at the gate to leave. Mind you, I have a gate code. So I enter the code and the gate denies us the ability to exit. I call the office, no answer. I knock on the office door, no answer, so I was forced to honk my horn until he responded. To say the least, he was not happy. As he came out he smacked the side of my trailer in an aggressive manner, cussing at me for making noise because his kids where asleep inside!! (I did cuss back, btw) First off, I had no idea he had kids living above the office on this storage lot, second, there should be no reason for a gate to ever lock people inside a facility. On my way in to the lot at 9pm that evening I didn't see any signs or warning that the gate would lock us in. Suggestions for the business: 1)get a system that doesn't lock people in, but locks them out. 2) Hire a people-person. 3) train the person not to become volatile toward the customers, especially in Texas, most have concealed carry permits and will not put up with aggressive behavior. Positives points: 1) after 4 years my furniture was in perfect condition 2) although the employee that lives there was intolerable and aggressive, fortunately, we never felt threatened because of his frail appearance. It was somewhat humorous after a long drive. One star, poor personnel.

From the owner: FreeUp Storage Terrell Farm to Market in Terrell, TX has convenient drive-up access and climate…read morecontrolled self storage units as well as covered RV, boat & vehicle storage. We offer outstanding value and customer service along with a variety of unit sizes to fit your needs. You'll find a clean, well-maintained, well-lit facility with enhanced security systems & gated entry. Our goal is to provide you with a dependable storage experience that is competitively priced to meet your budget. Located at 350 FM 2578 in Terrell, TX, near the intersection of I-20 and TX-34, we are the storage choice for residents and businesses in Terrell, Oak Ridge, Willis Point & Post Oak Bend City. Contact us to reserve a unit, or find, reserve and rent online!

Our box truck was stolen from this place because of the gate being broken for weeks, and the owners…read moredid NOT in anyway cooperate with law enforcement to help provide camera footage. There's plenty other storage parking in the area for oversized vehicles that are safer and more secure.

From the owner: Conveniently located on FM-741 between Forney and Heartland, Bin 741 Storage offers secure and…read moreaffordable storage near I-20. Serving residents of Forney, Talty, Terrell, Lawson, and surrounding neighborhoods, our facility provides climate-controlled units in a wide range of sizes. With exceptional customer service, a welcoming environment, and easy online rentals, Bin 741 Storage makes it simple to lock in a great rate on the storage you need.

Incompetent management, cancelled my unit on 6/14.. was still charged a month on 7/1.. managers…read morewon't return calls or refund my money they shouldn't have charged..