Prompt and professional, as always. I live in the county, which usually adds extra cost ex…read more deliveries, or time delays/limitations ex. only certain days of the week. I called today after 4pm after my hot water tank stopped working, they showed before 6pm same day. Prompt and professional as always.

I contacted 5 companies to replace my HVAC system. CK Mechanical was very knowledgeable as to what…read moreI needed, easy to contact with any concerns or changes I desired. There technicians were excellent. They also gave me the best price and warranty (parts and labour) for the same comparable units that other companies quoted and even got me an instant manufacturers discount for researching American Standard (Trane) units as one of the most reliable units in the market. Ron Swintak

By not ripping off seniors and if something isn't done correctly then to correct the problem…read moreinstead of causing 3 additional problems that is unbearable to live with! The system they put in shakes floor and is so loud and comes on every 30 seconds that makes living in the home unbearable.

I contacted Comfort Zone on Saturday, November 1, because my furnace was not heating my home to the…read moretemperature set on the thermostat. Frank came to my home to assess the issue, and I was charged $309 due to weekend service surcharges. I have a newborn baby at home, so being without heat was not an option. Before Frank left, the furnace appeared to be working, but the same issue returned later that day. I contacted the company again on Sunday and was instructed to reset the furnace and told a technician would return Monday. The reset did not fix the problem, and I never received any follow-up calls or service afterward. As a result, I had to hire a separate company to resolve the issue. I later requested a refund but was only issued a partial credit for a humidifier pad. My furnace was never properly repaired, and the lack of follow-up or accountability after I had already reached out multiple times is completely unacceptable. I expect a full refund for the incomplete service and poor communication.

We called to have our furnace looked at as we had no heat. When the technician came he said the…read morethere was a major part that needed to be replaced but it was under warrantee. It took several days to get the part in and once it was installed I was handed a bill for $2000. I was told that $500 of that bill was to return the old part to the manufacturer. Upon investigating I found out that the manufacturer covers the cost of returning defective parts under warrantee and this repair should have been around $500 to $600. I requested an itemized bill from them and was told that they don't do that and was ignored when I made further inquiries. I would not recommend this company to anyone.

Yeah Sheldon! You are as good as it gets! Thanks for coming to our rescue on one of the coldest…read moredays of the season! We woke up to no heat, made the call to Handy Brothers and within the next half hour at the least Sheldon arrived to face repairs to a twenty odd year old furnace. Within the next hour, he diagnosed and explained the problem, got the heat running, knowledgeably and efficiently answered all our questions, helped us ( through a low-pressure conversation) choose the best replacement furnace for our home and while waiting to be sure the furnace was going to run efficiently, he put a new switch on the fireplace. Great technician and fantastic service from the phone call to this posting. (They have already called to make arrangements to come measure for the new low energy, high efficiency furnace unit). In all the years we have called on Handy Brothers for their knowledge, expertise, maintenance and purchasing we have never been disappointed. Highly recommend Sheldon for his personable approach, level of knowledge and obvious skill since we are warm as toast now!

My water heater stopped working on the 4th of July and I called Comfort Zone the next morning…read moreexpecting to leave a voicemail being the day after the 4th. Not only did they answer, they had someone out a few hours later installing a new water heater!! They did a fantastic job, we're very fairly priced, and even cleaned up so good you wouldn't know anything was torn out or replaced. I will recommend this company to everyone I know!

Beware of this company they charged me double the price for a job.I had a part replaced on my air…read moreunit that cost 10-30 dollars.I was charged $650.My air went out on one of the hot days because live in a colonial style house it was extremely hot.I spoke with several other companys the job is under $300.Meanwhile I've tried to reach out to a manager several times and can't get a resoonse.

We called Al's after they were the ones to originally install our w.h. In our house years ago after…read moreours started clanking. Not only did a service person come out within a few days, but they were happy to do a 5 min video explaining in detail what we needed to do going forward. This was really helpful and he was happy to answer specific questions and even chat with my husband after the video. It was well worth having a tech come out! So thankful to have Al's!

I am leaving this review because I am truly impressed with the workmanship of our new water heater…read more They were careful, professional, and courteous. I highly recommend these guys to anyone who needs a new or a repair on a waster heater. I love it when they are not employed by big companies because when you own your own business, you are sure to give quality work and that is exactly what Al's Water Heater did for us. Thank you.

We needed two service calls in the last week. The first for a new water heater. Mark came in and…read moretook care of it as easily and quickly as one might imagine. The second call was to have the ignitor replaced in our furnace. Kate was right on time, very friendly. She checked over the rest of the furnace during the call found nothing else, thankfully. We will keep their phone number close by in the future.

From the owner: Affordable Heating & Cooling Inc. is a family-owned business providing top-notch heating and…read morecooling solutions since 2002. We are a full-service installation company that has worked hard to earn a reputation for quality HVAC service, installation, and maintenance in Windsor and Essex County.

Came out within hours when our furnace went out! Said we could call, leave voicemails and even text…read moreand they'll get back asap. We will only use them and recommend them from here on out. Thanks so much for being amazing!

I had a system installled by a different company a few years ago and it was never charged…read morecorrectly. I called the famed T&G and they tried to rob me blind after they came out with some outrageous pricing for refrigerant. Contacted at least 5 other companies that would not tell me how much per lb they charge for refrigerant the tech will let you know after the diagnostic, no thank you. I message prime time here on yelp and the pricing was up front and reasonable. Tech arrived within the arrival time frame was knowledgeable and completed the task within 20 minutes. I call them first the next time i need service.

Josh and Dakota came out to swap my water softener for an apec filter and conditioner. They were…read moresuper nice and informative and did a great job. I will definitely used them for any plumbing jobs in the future. Thank you Rob, Josh, & Dakota!

Friendly polite guys, they did a great job and the price was extremely reasonable. In fact I made…read morethem double check the price! We got lucky and they could come out the next day after we called, but I wouldn't always expect that from any company for a non-emerhancy service call. They answered a bunch of my stupid questions that were plumbing related while they were working too! Oh and the job that we needed done was fixing a leaking copper pipe that goes to our outside hose faucet.

Great response time after initial request for a quote. Customer service on phone was very polite…read moreand everyone was professional throughout the whole process. The tech that changed my garbage disposal was on time, followed all COVID safety protocols, was very nice and he had paper covers on his shoes for entering my house. He was very efficient and also patient with all my questions. Also, he gave great advice on how to keep my disposal unit running it's best. Great business and now my new "go-to" for all my plumbing needs!

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

Guaranteed Comfort Heating and Cooling is by far the city's most reliable company with the best…read morequality & value. The professionalism, customer service and knowledge that is provided by this team is remarkable! Chris, Mick and Dante have been exceptional with overseeing any concerns and questions. We have been with them for a few years now and it was the best decision we ever made! We Highly Recommend Guaranteed Heating and Cooling!