I keep forgetting this one exists I guess because it looks like the rest of the stores but it does have a sign. I'm just used to it being like it's normal standalone. It was great! The people were awesome too. Still as delicious as I remember. I got cotton candy explosion in a waffle cone and it was perfect read more

Bruster's Real Ice Cream - Cotton candy explosion - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

The workers are young and so cute! We ordered the horchata small waffle cone and vanilla large waffle cone. The only thing is that I wish they had more speciality flavors. Also the waffle cone was a little too thin that it started to break as soon as we got it so we had to ask for a cup. Perfect for a hot day read more

Arrive 15 min after opening. No wait, customer service was prompt and friendly. The young man who took our order was patient and the ice cream was of course delicious. read more

Bruster's Real Ice Cream - Dino Sundae (cookies and cream ice cream) - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

This is the only location that consistently has multiple non-dairy options. Staff is always nice and incredibly knowledgeable about their products. Definitely worth the visit. read more

Bruster's Real Ice Cream - Mango sorbet on a waffle cone - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

The young lady with the thick makeup that was working the window took forever to acknowledge us. when she finally did she didn't say any and when I asked for a sample she rolled her eyes and sighed. Terrible customer service but the ice cream was still good. read more

I visited this Brewster's location at 5:30 PM on Wednesday, January 22, and had an extremely disappointing experience. The young lady working at the counter took over 10 minutes to even acknowledge us, and when she finally opened the window, she didn't greet us--she simply stared blankly until we assumed we should place our order. When I ordered the seasonal chocolate chip cookie sundae (with sprinkles), she looked confused, as if I had asked her to solve a calculus problem. She then asked me to take a picture of the menu item and show it to her, and proceeded to shout for instructions on how to prepare the sundae, which was simply a scoop of ice cream with two cookies. When the sundae was served, it was missing sprinkles, so I went to the counter to address it. She saw me standing there but ignored me, walked past to look at her phone, and then went to the bathroom for over 15 minutes. This was by far the worst customer service I've ever experienced at this location. It's no surprise this place is struggling if this is how they treat their customers. read more

I like this Bruster's! It's a good location. We just chill and wait outside in the parking lot. The line gets a little long but that's to be expected when it starts to warm up. Actually, it's like that in the winter too. Sometimes they just close early but I think it's because of the work shortage there has been. Other than that, the staff is a group of kind teens and the customer service is about a 7 out of 10. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

Tastes like your standard Bruster's ice cream. The workers have always been friendly to me despite the other reviews, and the ice cream tastes like it does at all the other locations. The cotton candy explosion is my absolute favorite and nothing else will ever compare to it read more

Bruster's Real Ice Cream - Cotton candy explosion, dinosaur cookie - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

Pulling up to this Bruster's it doesn't look like your traditional Bruster's. In is in a strip mall and only has one service window. But I ordered two sundaes. My sundae was a little difficult, but the cashier (Jamar) was very patient with me. He repeated my order to ensure it was correct. He even explained the order to the young man preparing the ice cream. This encounter was absolutely refreshing because customer service now is almost non existent. I will definitely return to this location because of Jamar. read more

Went here for the first time today and will never go back!! The young girl on the register was so rude, inconsiderate and appalling! I told her I wanted a sugar cone with 2 scoops of ice cream, naming which flavors. She then blatantly roller eyes at me, said "you mean a waffle cone"? I guess trying to make me feel stupid. I said yes. Then she asked me what flavors again! She would have known if she wasn't trying to shame me by what word I was using. So I repeated the flavors, then ordered my husband a "waffle" cone as well. Then I asked if they had bottled water. She literally stood there looking at me, no answer. I asked again, again nothing other than to tell me the total. I asked again if that included the water? She looked at me disgusted and said YES! So I paid, we went and sat down. Got called up and given the cones, but no water??? So my husband went back up and she almost threw the water at him. I have no idea what is her problem, but we live close and was trying it out with our granddaughter and planned on going often. NO more!!! Go to another location at all costs and avoid this location! The help is AWFUL!!!! read more

Immature and inattentive. The guy taking my order wasn't paying attention when I ordered. Asked me questions I had said clearly when I ordered. Then when he brings me my waffle cone and hands it to me the cone is so thin it crumbles in my hand when I take it. The ice cream falls and I reach out to grab it to keep in from falling on his counter. He stands there and laughs. Doesn't grab a rag. Doesn't grab napkins. Stands there and laughs. He tells me he will make me a new one. I go to the trash can and throw away the mess in my hands. He's still laughing "That's the funniest thing I've ever seen!" Gives me another one and hands me a bowl "in case you break it again" Laughing hysterically. Grow up young man. read more

Terrible service was standing outside waiting to get attended while girl was just on her phone laughing not the first time I get bad service here had to go to somewhere else never got attended. read more

Terrible service people were sleeping on the job and one guy was on his phone while making my milkshake I swear he didn't even look at my milkshake. Overall mid. read more

Went in person to order a cake for 4th of july. The thing is I went the day before to order it. my brother went to pick up the next day AT 5 P.M. and they did not have the flavor we asked for and they apparently didn't have someone there who could put "Happy Birthday Alex" on the cake. Also it took about 30 minutes for them to get the cake ready which makes no sense since they didn't give us what we asked for. Overall it was a Half A*s job. Paid $49.99 for the wrong flavor cake and nothing written on the cake. read more

Bruster's Real Ice Cream - No writing? Wrong flavor? Brusters you're canceled. - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

Service was excellent. Alan was the best. Fun area, lots of locals around, so you know it's the place to be. Would highly recommend.

The guy that took my order had a complete panic attack at me and was rude. All I was doing was standing here waiting for him to come to the window. Will never come here again. read more

Excellent ice cream! I had not been there in years and it was as good as I remembered. My personal favorite is the chocolate raspberry truffle. Service was fast as well. read more

The first and last time come here! The girl like teenager in the front door is so rude! She give me attitude at least twice. Idk what wrong with her or someone made her sad but the way her treat customers is so bad. I hope the owner or manager can read and change the better customer service! read more

I am always screaming for ice cream!!! That being said, I'm so happy there is a Brusters Ice Cream on Pleasant Hill again! Although there's lots of creative ice cream treats in the area, sometimes you just want old fashioned ice cream- brusters! So it's like the typical other Bruster the only difference is there is only a tiny bench right next to the ordering area. Most other locations are actually their own building, but this one is in a shopping center, right by Boba Mocha. The menu is the same, they have so many great flavors to choose from, but I always stick to the banana split which cost about 6-7$. This includes three scoops of ice cream, banana, strawberry & pineapple syrup and of course the cherry! So all of this sounds great right? Why three stars? It's simple, I come here at least once a week & although I always end up craving the banana split it's just not consistent to me. For my last three visit the strawberry syrup taste like the strawberries have gone bad... & then twice they had run out of the whipped topping that goes on the ice cream. If there was a location that was closer to me I would gladly frequent there as opposed to this location just because of the lack of quality I've been receiving. Service is always good, there's always a young man that is working every single time I come by. I don't know his name yet. FINAL VERDICT I love you brusters but please check your strawberry syrup & don't run out of stuff! Signed, A very frequent customer read more

It's Brusters...you can alway count on an amazing sundae!!! I got the Peanut Butter Cup Sundae and the hubs got a Banana Split!

Pretty good chocolate ice cream. The kiddie size waffle cone was 20 cents cheaper so it was something like $3.50. I thought the price was pretty high for what you're getting but I understand Bruster's needs to make money. At least they're offering good ice cream. You order from a window by the curb but I don't remember if they have indoor seating. I'm guessing no especially b/c I remember seeing people sitting outside. There was a guy and girl working. They seemed young but pretty friendly and helpful. Overall, not a bad choice to occasionally get your ice cream fix. read more

Online it says open from 12-10pm on Friday's and Saturday I just went up there and mind you it's 9:33pm there still time. The guy just shook his head while washing dishes he didn't even attempt to take my order he just shook his head "no"this is the worst Bruster's ever the customer service is horrible multiple people pop up and he just shook his head no. read more

So I get there at 10:27 when they're supposed to close at 10:30. And this little white lady inside looks at me and shakes her head. So I looked over and I say it's before 10:30 and you're still open. She walked over to the sign, turns the light off and ignores me after that, all the while shooting me pretty much a "go to hell" look. I still get astounded how rude somebody can be. read more

I lost my appetite after I found a piece of hair in my ice cream...I won't be coming back here read more

Bruster's Real Ice Cream - Found a piece of hair in my ice cream... I am so disgusted... - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

The Asian chick that always works the cash register NEVER does anything except that. Every time I come here (at different times) they won't serve milkshakes. At just after 8pm? There's still 2 hrs until closing! This curly headed girl that is ALWAYS smiling ALWAYS ends up making the milkshake after the register chick says they're not making them anymore. She seems like the only one that works in there. The register girl lying to customers so her lazy self doesn't have to work?? WOW. What is management doing at this location? read more

Ice cream was very good. The girl in the front who took our order was very nice. Even though she did not hear me when I said I wanted an Oreo blast with M&M. She only heard the M&M part so I had to repeat it for her. $16 (with tax) for a Oreo and M&M blast and a regular vanilla ice cream. read more

customer service wasnt great. the girl working there had a slight attitude but she's just a teenager and i don't expect exceptional service from anyone who works here but when i got my ice cream there was ice chips and random bits of something that was most definitely not ice cream in there. it didnt even taste good enough for me to just accept it that way either. used to work at this location a few years back. new crew definitely doesn't clean well. wouldnt reccomend getting ice cream here. if any of the workers are reading this make sure to at least tap off most of the water from the dome-ing tool so it doesnt end up pooling and freezing with the ice cream. it literally isnt that hard. read more

Second time this month, the worker tried to cheat off a dollar from a small cone that is supposed to be $3.89 + tax, which should come out to be $4.12 total. The receipt I got was $5.12, and the explanation she gave me $3.89 + tax = $5.12. Horrible math, 25% tax huh? So I asked for a refund, and she gave a refund of $4.12 and told me she cannot give a refund back for a dollar tip. What the hell? So, she literally charged me a dollar tip without asking any of my intention. Waiting there with my son for 30 mins due to slow service, it was horrible experience of my entire Bruster's life. Myself Being really associated with this franchise, I could not tolerate this. They still took my dollar for providing such bad experience. Watch out guys. read more

Best ice cream in town. Wa very happy with my purchased. I ordered chocolate and vanilla ice cream and I really enjoyed their ice cream. Will definitely come again. read more

I've never been to a Brusters that gave us so little ice cream and overcharged us. We ordered 3 kids cones and they charged us $4.09 - the sign says $3.09, their explanation was that "prices went up but they aren't changed on the sign." No refund offered or extra ice cream. Change your prices or let people know. read more

I ordered online and they did not receive the order. I asked them to cancel but they did not cancel and I had to pay a second time.

I love Bruster, who doesn't??? I love my butter pecan ice cream. Summer is coming so I definitely coming to here very often. Bruster for ice cream!!! read more