Being the blistering summer, the traffic at this Brusters location picks up after dark. If you know my sweet tooth, it will likely not come as a surprise that I occasionally work a Brusters treat into my rotation every now and again. So, following the herd I grabbed a treat on my way in, after dark. I've been to this Brusters location before, and my concerns remain the same. But first, the good stuff- I love a mix-in, and their product with or without is pretty solid. They have an extremely robust menu ranging from basic, to fruity, to fudgy and everything in between. The product is priced more similarly to artisan ice cream, which I don't love. However, my main issue is with the customer service. To date, I've yet to receive adequate customer service at this location, and compared to the other two in the general area (Spring and Woodlands/Magnolia) they offer the worst customer service by far. On this particular trip, I was rushed and near ignored, the employee pointing to the screen that prompted me to tip, while they turned their back to me to tend to other things. They gave me my treat with empty glazed eyes and rushed me on my way. It felt like too much to ask for a pleasant demeanor, a full sentence, or an inkling of care when ordering $9 ice cream. I received the level of hospitality equivalent to a trip to McDonalds. I still do appreciate the flavor variations, and oat milk offerings, but I'll think twice before frequenting this location again when my sugar tooth strikes. Regardless of the service, it may be worth a visit, as there were many families on the patio enjoying their ice cream. It's possible that my experience will in no way reflect yours! read more

Update to the update: as my profile states I'm always honest in my reviews and tell it like it is. Went back to Bruster's tonight (don't be shocked I already said I would ;-D ) and got a waffle cone this time. When I got to the window to pay the manager was there waiting for me, cause he wanted to tell me personally that they have changed the up charge for the waffle bowl!!!! It's now the same price as a waffle cone YAYYYYY and with that news they get that extra star back and this girl needs to go buy some bigger pants! Thank you BRUSTER'S So I'm updating this review and have actually removed a star. Not because of the ice cream because it's outrageously good, but due to the fact that they up charge for their waffle bowls. Now this would normally not be an issue except for the fact that they do NOT tell you nor is it written anywhere of this charge (see copy of receipt) not on their menu in store nor online. It won't stop me from ordering it... quite possibly everyday, but everyone should at least have a heads up. Oh and their Butter Brickle ice cream is out of this world, y'all have got to try it! read more

Bruster's Real Ice Cream - Desserts Near Me - Cypress, Texas

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Went here because I had a taste for ice cream. Serving size is VERY inconsistent! I've been several times. I asked for 2 scoops and was handed the equivalent to 1 scoop. I mentioned it to the worker. He said it was 2 scoops but it was NOT! The ice cream is good, but not worth the money when you are not getting 2 full scoops but only getting 2 HALF scoops. I will not be back... read more

It's TRUE, it's really real! Like I churned it by hand with Grandma like I did as a child. So smooth and creamy, flavors so natural and refreshing. Bubble Gum - Old fashioned classic! Cookies and cream - OMG yesss, loads of cookies!! Pecan prailine -Did you say creamy caramel and creamy and nuts OKAY!! It's also doggie friendly and your furry babies gets a free scoop! LOVE that!! My doggies always enjoyed every lick on warm summer days. Enjoy! read more

I came back for that southern banana pudding ice cream it is absolutely the best!! I love how crispy the waffle cone & bowls stay. The ice cream is so soft and creamy. I love that it tastes JUST like banana pudding without tasting like fake banana flavoring. My husband got the waffle bowl with rocky road and black raspberry chocolate chunk. The service was better this time around and they were also busier. We went through the drive thru and we could see a bunch of ppl ordering in the patio. read more

Bruster's Real Ice Cream - Small cone (2 scoops) with southern banana pudding ice cream. - Desserts Near Me - Cypress, Texas

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Bruster's ice cream is a joke. The manager at the cypress location is terrible and the service is terrible.

Very disappointed. We loved Brusters! We just pulled in and ordered our normal occasional splurge. We drove up to the window, and were told they only take cards. I told the young man we do not shop at businesses that turn down the American dollar, so I guess no more Bruster's for us. We drove off without our order. I think this is the 4th business in a week that we're knocking off of our list to support, due to the fact they are turning away customers that want to pay with cash. Very sad! read more

I only stop in here because my daughter loves the hot fudge sundae brownie but this place is extremely overpriced and the older guy that is usually there during the day couldn't be more unpleasant. It seems like customers are a huge inconvenience for him and makes me dread stopping by. read more

WHOA! I have not had ice cream in 10 years BUT I saw a ad for a "key lime waffle cone" and I LOVE key lime + 115 feels like TX temperatures...its a no Brainer! And oh. How. They. Did. Not. Disappoint! Let me first start off by saying , they have ALL THE FLAVORS! And yes, there are a lot of ice cream joints around with a lot of flavors, but they've got 24+ and I won't be happy in life until I try most if not all. (No shame! Lol) Make a stop here to this hidden gem ! It's tucked away in a small little spot, but they are hiding some BIG things over there that everybody needs to experience at least once. TIP- it's outdoor seating only, so be prepared to sit outdoors on their patio or in your car. They also sell pints to go! Service- The young lady working was super friendly and she was willing to let us sample when she learned we were 1st times. read more

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We ordered 2 one scoop cones and 2 one scoop cups. We received two cones with nothing ice cream over the rim of the cone (it was flat and one cone was melting ice cream). The one cup servings were not even 1/2 full. (About 3-4 small spoons of ice cream). I am extremely disappointed. read more

We've been here a few times. And it is THE BEST! Their cinnamon flavor is to die for. I usually get an cone, but lately my husband and I just get a pint. If you're in the Cypress area, definitely give them a shot. read more

Bruster's Real Ice Cream - Desserts Near Me - Cypress, Texas

Customer service, rude employees. non melted ice cream would be a plus too. Way overpriced.

I hate to Brus their ego, but this isn't the best spot for ice cream, by any stretch of the imagination. I'm definitely a fan of the ice cream, depending on what you get - some flavours more than others - and even though it's a national chain and it's pretty expensive, I think they're pretty cool. This is a nice location but doesn't have interior places to sit, but their salted caramel flavour is particularly good, and is my fave. read more

Bruster's Real Ice Cream - Owned by brust willis - Desserts Near Me - Cypress, Texas

I bought an Oreo ice cream cake for my daughters birthday. This is the first year she asked for one of these kind of cakes. I can not honestly tell you if it was good or not because(shocker, I know) I'm not really a fan of ice cream. My daughter & husband ate it and both said it was good. The only thing I really did not like: 1-they only had chocolate cake (on the inside of the cake) no vanilla. My daughter does not like chocolate. (Even though I called the night before and they said they had some) 2-I asked the gentlemen if he could write happy birthday on the cake and he said "no, only his wife does that, you can bring it back later if you want that done." My thoughts on that is "Sir, you need to learn how!" The price of the cake was $32 To me that's a bit high but then again I never have bought an ice cream b4 so that might be the going rate. (Idk) For my daughter I just went with the flow and made her happy. Return=still undecided. read more

Bruster's Real Ice Cream - Desserts Near Me - Cypress, Texas

I always come to this place to get ice cream and always get same kind ( Turtle Sundae), never complain. Today, I came back to get same kind, they put way too much caramel, it makes my stomach upset because it is too sweet. I asked them if they can make the one less caramel and they reject it because I already ate 2 spoons. How can you know how does it taste if you don't eat??? I request them to have manager call me and they said no. No need to support local business like this. read more

We love it here! We always go through the drive thru. The employees have always been friendly. They even gave our pup a small treat last time. The ice cream is so good! They have many flavors to choose from and even have vegan options. The seating outside is limited. There is no indoor to the establishment. We always take it to go since it's around the corner from where we live. read more

Bruster's Real Ice Cream - Waffle cone - Desserts Near Me - Cypress, Texas

St Patrick's eve after we left Mo's Irish Pub we went across the street to Bruster's. We ordered two medium waffle cones. There must have been three scoops (at least) in each one . I brought 1/2 of mine home , put in freezer snd ate the next day . Mint chip had so many large chocolate chips. The best ever . We will be back this summer but will order a small cone only . Please open a location at Telge and Jarvis in the old McDonald's location. We need Bruster's closer to us . read more

I have been to this location a few times and have had an okay experience. Unfortunately, came back a couple days ago and was completely dissatisfied. My family placed an order through the drive thru. The item I came for was a seasonal flavor so I was a little bummed but it was not available but it was fine. I order the Rocky Road Ice Cream in a cup instead! My family ordered as well. We waited in line and finally got our ice cream. We drove off and my rocky road order turned out to just be a good old chocolate ice cream. Once I noticed it was too late to turn around. I gave the location a call several times to rectify the matter but was not successful in making contact with anyone. Series of unfortunate events with this Bruster's has left a bad taste in my mouth. read more

I love this place they have the best ice cream. They have awesome staff very good location. Wish we had more reminds me of home.

Me and a few friends were craving rolled ice cream and this place came up on the map. Unfortunately, they do not have rolled ice cream. We came through the drive thru and the set up was a little confusing. I ended up getting strawberry sorbet and it was quite tasty. We told the person at the window that it was our first time and she wasn't very welcoming. Since we didn't receive napkins with our desserts, we asked for some. She gave us one napkin. Disappointing service, but delicious ice cream. read more

Bruster's Real Ice Cream - Desserts Near Me - Cypress, Texas

With the hot Houston weather in play it is always a good treat for something cold. Bruster's has a unique selection of ice cream flavors from their set flavors to seasonal flavors. They also serve sundaes, sorbet, cakes, pies, shakes, freezes, floats, blasts, and they accommodate with non-dairy flavors. They have walk up service and a drive thru just incase you don't want to get out the car. It is a bit pricey but the size of what they give is pretty good size. I order a small waffle cone and it had 2 scoops of ice cream but it was a good amount for what I paid. If you do plan to go be sure to download their app for rewards or to review their menu ahead of time. read more

Came here after dinner for a sweet tooth satisfaction and some gluttony. Placed a large order as we had a group of us there and the gentleman who was taking the order wasn't friendly. Had this demeanor of not really someone in a service industry. Wasn't smiling. No "hey welcome how Can I help you??" Was a just dry dude. Maybe he was having a bad night. Perhaps he had something on his mind. But when I'm paying 70% food costs just I dunno, maybe smile? I had a Reese's pieces blast. The pieces were kinda stale. But still delicious. Everyone else seemed to enjoy their desserts. So no quarrels there. Overall it was good. Just maybe some better folks taking orders. Smile. It's going to be alright, guy. Cheers. read more

Friendly staff and great ice cream. Great parking. Would greatly recommend for a tasty treat.

Ordered a cake for my mom and brother's birthdays from this location, and it looked terrible. The lettering was barely legible, and birthday wasn't even spelled correctly, so it looked like a kindergartener did it. I ended up scraping it all off and putting a bunch of sprinkles on it. The sides were also plain, other than the chocolate drippings that looked cheap and messy. The main selling point aka the ice cream wasn't even good. read more

Bruster's Real Ice Cream - Ugly "birtday" cake - Desserts Near Me - Cypress, Texas

Delicious spot to grab ice cream quick anytime of the year! There are dairy-free sorbet options as well as an available drive-thru in addition to the plenty of outdoor seating. Pricing is moderate but it's a good deal considering the quantity given to you! read more

Never again. Ice cream was melting so put my cone in the cup. Flavors not really that spectacular. Way too expensive.

Ice cream is great. So nice to have a real ice cream place in the area. Too bad there is no adult supervision and each order is taken, window is closed while 4 workers wait inside for said order. Then everyone in line waits for this artificial delay (no lack of people inside available to work), order is completed, and repeat. How about a few more tables outside too since you've waited forever for no reason to get a sundae. In short, if more than one person is working, quit operating like one person is working. read more

You order at a walk up window. It's weird not being able to see all the ice cream itself behind a glass case, but they still will grab samples for you. Small Cup $4.25: You can get 2 flavors with size small. It was a bit busy so I didn't want to take up a lot of time sampling, so I went with banana cream pie and coffee. The banana cream pie wasn't as good as it sounded, and I don't think it really tasted like banana. The coffee had a light, subtle flavor, which I enjoyed. ***** My Star Ratings: 1 Star - Terrible. Just thinking about it makes me angry. 2 Stars - Meh. Unlikely for me to return. 3 Stars - OK. Open to coming back, but wouldn't go out of my way to. 4 Stars - Yummy! Will definitely return if I haven't already. 5 Stars - AMAZING!!! Would plan my day or even a trip around eating here. read more

Bruster's Real Ice Cream - Small Cup $4.25: Banana Cream Pie on top and Coffee on bottom - Desserts Near Me - Cypress, Texas

I just left this location and the Manager messed up the order. Older gentlemen. I advised him what I needed and I paid for what I was missing he had his back turned to me and facing a younger female employee and pretended to vomit in my bag! She laughed then saw I was looking. I told him next time do that where the customers can't see you Atlease. Not funny especially when Sid and his 5 year plan messed up to begin with. read more

Service sucks. Twice my daughter got a coupon from daycare for bruster's and both times we got denied after she handed it to them. The owner made a face like I handed him dog poop. The coupons were never accepted. No restrictions on the coupons either. Never bothered to even read them. Not coming back. read more

Love the ice-cream from here. My husband and I enjoyed cinnamon vanilla and salted caramel recently. Highly recommend sampling a few flavors. Always a flavor available to please everyone read more

Ice cream is good considering how bad ice cream have become nation wide , but be ready to eat an extreme volume of sugar! This ice cream is so sweet it gives you a headache. read more

This was my first time going to Bruster's. Had to go through the drive-thru because of the Coronavirus. I thought they had a nice selection. The drive-thru employee was super patient and kind. And my turtle sundae was delicious! I do have to say that I went there because my go-to place is Connie's Frozen Custard on Jones Rd but I was not up to driving that far. Since I always get the turtle sundae at Connie's, I thought I'd compare it to the one I got at Bruster's. Needless to say, Connie's is PERFECTION. But, Bruster's will do just fine as a back-up when necessary. read more

Horrible customer service. Attendant doesn't listen at all. When I had to correct her she gave me attitude. No wonder this ice cream spot has such negative reviews. read more

Every time we come here there is always a problem. They refuse to mix my topping in my ice-cream cup I ordered. last time they wouldn't accept the school coupon for the fundraiser. They honestly refuse to go above and beyond for anyone. I truly recommend any other establishment besides this one. read more

Ordered a cake for son's birthday 1.5 weeks ago online. Was never called or anything but when it was picked up it wasn't what was ordered. Charged us for custom cake and didn't get anything custom. Owner was there, and made some lame, tired, overused excuse about Covid instead of owning up to the mistake or lack of competence. We had our order in long enough to have been contacted. If you can't fill orders you should take it off the menu or maybe communicate with customers. Should have just went to the big box places like B&R or DQ. Principalities.....don't charge for custom if you can only do generic basic. Wouldn't recommend. read more

We went to Brusters on 14131 Mueschke Rd. Cypress Tx 77433 two weeks ago at 8:40 pm order two rocky road ice cream on sugar cone when we received it it was dipping melting away but didn't say anything but the next time we to Brusters same location really took the cake it was disgusting we went on 08/10/21 @ 9:06 pm and order the same thing one ice cream cone was ok but was melting the other was upside down in a cup melting. I ask the person at the window why it was in a cup and told because it was melting and did not give me another one as it is their ice cream is expensive but very good I left several messages but has not called me back I would think the owner would be professional enough to call me and make it right and as the persons working the windows they need to use more common sense and make it right for the customer. read more

Tried them out at the Katy Crawfish festival this weekend! I really wanted the Oreo and they were already sold out just a few hours after the event opened so I was bummed. However I got the mint chocolate chip as an alternative and it was really good! I liked that the chocolate pieces were so thin! Yum! read more

Bruster's Real Ice Cream - Desserts Near Me - Cypress, Texas

Great local ice cream. Salted caramel is my favorite. Shop local, especially when it is this good!

huge variety of flavors. they even have dairy free vegan flavors!! the staff were very nice and friendly. operating drive through or walk up windows only due to Covid. overall very impressed. read more

Bruster's Real Ice Cream - Dairy free cookies and cream - Desserts Near Me - Cypress, Texas