Back in February of last year, my Subaru busted a head gasket. I was able to limp to VIP in…read moreBrunswick, scared and curious as to what was going on with my car. A busted head gasket really is a death wish for Subaru's, Matt the manager called me and let me know how much it was going to cost. I told them to go ahead and do the work, and they started. I spent around $5,000 for them to fix my car. Half way through the fixing process I got a call from one of the workers at VIP saying he needed to put a new "engine block" in my car, and that VIP didn't have those, but he had one on him, and that he would sell that to me for $600. Not knowing what to do, I went ahead and bought the engine block. My car was finally finished, and when I left my low oil light came on, wasn't sure what was going on so I called VIP, and went there for them to take a look. They told me there was no oil leaking. I got home, and to my dismay, there was no oil leaking, BECAUSE THERE WAS NO OIL IN THE CAR. I went back to them, and they lifted my car and told me the technician who sold me this "engine block" didn't remove the old filter, and there was a pin hole in it, letting the oil leak out like a faucet. When they fixed it, they told me I could have died. That experience scared me, but I still put my faith in VIP when I had some steering stuff going on, I went there and spoke with Matt, who told me that I needed new steering pump, and I asked him if I could wait until I actually have money to do that, and he said "you'll be stranded on the side of the road somewhere if you wait." So, I waited, and that was 2 years ago. My steering is fine. VIP has made me scared for my life, no business should do that. I also found out that they NEVER PUT MY AC BACK TOGETHER. So, I have no AC anymore, because of their ignorance. I've called the branch in Topsham about 6 times in the last 3 months, asking them if they've gotten the part in, just to be told that they would call me back, and they never call back! Not once! I will never step foot in this place again, and other people shouldn't either. To top it off, when I went to the Topsham branch and told them about the events that took place in the Brunswick one, one of the technicians said my case was a "famous" case, one of the most messed up projects that they've ever had. I've tried to get ahold of the owner, I have just left messages and never hot a return call.
EDIT: 03/29/21 VIP in Topsham is awesome, they took care of me and helped me get my AC back, they really stepped up to the plate. Call Topsham VIP for anything!!