We were in town visiting family when various check engine lights went on and the car started…read morerunning roughly. It was a Saturday and VIP was the only repair shop that had a mechanic on duty (this after checking a bunch of other places in Bath to no avail). It was about 10:30am and of course they were booked for the day with only one mechanic on duty but said we could leave it and they'd try to take a look. Richard, the store manager, said they might not get to it until Sunday or Monday. We were scheduled to leave Sunday morning and let them know but their Sunday was also booked up. We left with our fingers crossed as we had to be back home Sunday night for work on Monday in the Boston area. We checked back mid afternoon but they hadn't been able to look it over yet and then checked back around 5 (we'd been told the mechanic was scheduled to go off duty around 4). We got there and the car was in the garage with Richard and Ivan the mechanic talking. They figured out the problem and repaired it! We were able to get the car Saturday and leave on time Sunday. We talked more with Ivan and Richard and they were so helpful, explaining what was wrong and answering questions (and showing us the bad spark plug). They really saved us by squeezing us in and we have only good things to say about the team at this location!

Went to VIP in Bath where I used to get my vehicles worked on prior moving to Topsham. The…read moreTopsham location has been horrible and has messed up simple things like oil changes and tires. I need new tires for my truck so I thought I would see if Bath was still good. They are NOT. I set up an appointment for today. The scheduler said he would order the tires and make sure they were in before the scheduled appointment. I got there today and no tires. Not late, not back ordered just NEVER ordered. No one called to let me know so I wasted an hour and gas at these ridiculous prices just to get a shoulder shrug and a gee: it looks like they were not ordered. Do you want to reschedule? Nah; I'll go somewhere else

Don Foshays was super helpful! They were honest about the possible issue and did not charge me for…read moremy precautionary visit. Super nice guys. Shoutout to Mike and Andrew for their help!

Great service and amazing warranty…read more I had a small leak in my truck tire and needed a rotation. Called and was able to be seen the same day. The staff was friendly and fast. The entire appointment was exactly 59 minutes. Not only that, when it came time to pay what should have been about $60, I was told it was all covered by the warranty on my Cooper Tires. They knew they would do it for free and still treated me just as good as a paying customer. In this day and age, that's something really worth noting. As a result, I will be using them regularly from now on. Their prices are reasonable, the work good and the staff is very good. This is the type of place I'd send my mother to for her car service. We'll Done!

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

I have been getting 2 cars serviced regularly at VIP for 5 years and I have been pleased with their…read moreservice. My overall trust in them has been reinforced several times; that, along with fair prices, is a key reason for my loyalty. Just today they replaced 4 tires for me and the price was below the estimate I had seen on Consumer Reports. Most of the people I've encountered there are personable and willing to take the time to explain things.

Went in suspecting my brakes were bad. They told me the driveshaft broke and the whole back end…read morecould fall off. They had me tow it to a location 30 miles away, only for that mechanic to tell me it was in fact my brakes causing the noise. I requested the unnecessary tow be removed from the VIP bill. Manager refused, said her boss won't approve it, then got increasingly defensive. Received a call from her boss and he agreed, without argument, to reimburse me. So glad the Topsham mechanic wasn't available to work on my car at the time, or he would have torn it apart for no reason. AVOID THIS LOCATION.

Never think of going to Walmart for my vehicle needs, but I was in need of 2 tires and its Memorial…read moreWeekend, and most places are closed or won't be able to see me until next week. So, I checked out online, if they even carried my tires and they had them! So, I called and the sales person checked to make sure if he had them in stock and they had 6, so yeesss! Then I asked him, what are the chances the tires could be put on today, and he responded, come on over!!! That was great! Out we headed and when I arrived, I was waited on immediately and I was in and out of there in about 30 mins!!! The staff were friendly and helpful and very polite. I know that I probably caught them on a "not so busy time", but either way, I was pleased. While we waited in the garage, they have seating with a tv to watch and a little kids table with coloring books and crayons, which was great for me, since I had a couple of kids with me. Overall, very happy and the price for the tires were waaaay below anyone around. So, if you're in the area or need some work done, check out Walmart Auto Care Center.

Lees used to be the place to go for tires and tire related repairs. I know, as I have lived here…read morefor 65 years, and have always used them for my cars and trucks and tractors. Over the last few years, they have changed. The people who worked there have long since retired and have been replaced with rude, arrogant, and disrespectful employees that are not qualified. I have pulled all my business from them and I will not be using them again. You don't swear at an elderly lady and get away with it in my book!, and that's exactly what one of the inspection sticker writers did to my wife. Absolutely disgusting and inexcusable. They have another shop in Topsham that is probably taking a hit for the poor performance in Brunswick. I don't know if it's changed there or not.

Lee's Tires on Gurney Rd in Brunswick has provided consistently good service within their…read morewheelhouse for my aging Toyota. Oil changes, suspension services (axle,alignments, bearings), brakes, inspections, tires all at very competitive prices. The only drawback is that they are always busy, and appointments can be several weeks out. Highly recommended. They always clearly explain both their findings and the options, which I greatly appreciate. Plus they install my owner supplied headlight bulbs 4 me for free!

sunday was driving my Silverado ,info system came on telling me drivers side rear tire low…read morepressure, down to 12 lbs ,had a battery tire pump,pumped up tire to get me home , a tire shop in Yarmouth was closed ,went to VIP was told come back Tuesday (hello ). first thing Monday morning tire flat, got it pumped up again and got the truck to Town fair tire in Topsham, they took vehicle right in and took tire off patched the tire , was really glad how I was treated and addressed my situation promptly where as I needed help right away being a caretaker for disabled. Cant say enough how I appreciate this business ,they have treated me great every visit for the past 4 years.

They were friendlier than other shops I spoke to that day, with the most reasonable prices. Weren't…read moretrying to make you pay more than necessary for no reason

Big shout out to Ayden. Ayden was able to squeeze me in next day for mobile service on mount and…read morebalancing 4 new tires. Highly recommend with how quick he got me in. Super friendly and clearly very dedicated to providing each customer the best experience.

I used Smiths earlier this Summer to clean my boat that had been sitting in storage for years and…read morethey did an awesome and incredible job. I called this week and asked them to clean my husbands truck, the one our beloved black lab rode in every time it left the driveway it was so coated I. Dog hair you couldn't recognize the seat color, it was so bad I wouldn't ride in it. Smiths did an awesome unbelievable job. I highly recommend this company reasonably priced and quality work

Back in February of last year, my Subaru busted a head gasket. I was able to limp to VIP in…read moreBrunswick, scared and curious as to what was going on with my car. A busted head gasket really is a death wish for Subaru's, Matt the manager called me and let me know how much it was going to cost. I told them to go ahead and do the work, and they started. I spent around $5,000 for them to fix my car. Half way through the fixing process I got a call from one of the workers at VIP saying he needed to put a new "engine block" in my car, and that VIP didn't have those, but he had one on him, and that he would sell that to me for $600. Not knowing what to do, I went ahead and bought the engine block. My car was finally finished, and when I left my low oil light came on, wasn't sure what was going on so I called VIP, and went there for them to take a look. They told me there was no oil leaking. I got home, and to my dismay, there was no oil leaking, BECAUSE THERE WAS NO OIL IN THE CAR. I went back to them, and they lifted my car and told me the technician who sold me this "engine block" didn't remove the old filter, and there was a pin hole in it, letting the oil leak out like a faucet. When they fixed it, they told me I could have died. That experience scared me, but I still put my faith in VIP when I had some steering stuff going on, I went there and spoke with Matt, who told me that I needed new steering pump, and I asked him if I could wait until I actually have money to do that, and he said "you'll be stranded on the side of the road somewhere if you wait." So, I waited, and that was 2 years ago. My steering is fine. VIP has made me scared for my life, no business should do that. I also found out that they NEVER PUT MY AC BACK TOGETHER. So, I have no AC anymore, because of their ignorance. I've called the branch in Topsham about 6 times in the last 3 months, asking them if they've gotten the part in, just to be told that they would call me back, and they never call back! Not once! I will never step foot in this place again, and other people shouldn't either. To top it off, when I went to the Topsham branch and told them about the events that took place in the Brunswick one, one of the technicians said my case was a "famous" case, one of the most messed up projects that they've ever had. I've tried to get ahold of the owner, I have just left messages and never hot a return call. EDIT: 03/29/21 VIP in Topsham is awesome, they took care of me and helped me get my AC back, they really stepped up to the plate. Call Topsham VIP for anything!!

Nice folks, but every single time they put my wheels on they use an impact wrench to tighten the…read morelug bolts, and they are nearly impossible to get off. This last time I had to use a 5 foot pipe on a half-inch breaker bar to loosen them--heaven help me if I had to change a tire on the highway. Impact wrenches are for removal, but should never be used for tightening. They really should be torquing them to the proper specs and no more.