Please don't go here. Please don't. I rarely make reviews but this place needed one badly.
Came here on a Sunday morning and it wasn't busy at all. There were plenty of staff but seemed like they kept hiding in the back or something? We waited at the front awkwardly, finally told to sit anywhere, then sat without getting any help for so long! Finally ordered drinks and food all at once, waited an hour for the food. Finally got some of our food, but no silverware and no drinks still. So we just sat there staring at our food. Food was so cold and it took a long time to get the last parfait dish. Why did yogurt and fruit take the longest?
We didn't even have water. Had to remind several different people what we needed and our drink orders again. Every time someone went to grab us something a different person would bring it out? It was confusing who was our waiter.
The parfait was overly sweet with maple syrup. Took forever just to get the bill. I think it was the manager who asked if everything was alright (very awkwardly, she knew we were getting terrible service). We just said the parfait could barely be eaten, and she said she'll address that. Got the bill with a 6 dollar discount? She didn't even comp the 15 dollar parfait! Gave us 6 bucks off?? Our coffees came so late halfway through our food and she couldn't cover those either? I'm usually not about getting things comped but it really made no sense.
It seemed like it was everybody's first day on the job and they didn't know what they were doing. Food was terrible (cold bland sweet potato fries and the fried eggs were freezing! Like they were sitting on ice?)
We had several different people wait on us but didn't help us at the same time. Like they didn't know where anything was located. Took an hour to tell us they don't have Diet Coke. Had to grab syrup for the waffles off another table.
There were tables that needed bussing. Again it wasn't busy so I don't know what all the staff were doing? I'm sorry I feel bad for writing this but it was honestly a slap in the face for the employee to act concerned and ask how she can help us out, just to give 6 bucks off. We paid so much and wasted so much time. Definitely don't come here if you're starving, my friend started feeling sick because we waited so long.
I'm a waitress myself so I'm always considering why people might be busy. But there was no excuse for this.. people kept walking out because they weren't being greeted. If there was a huge rush before we came in, it doesn't explain why all the staff were nowhere to be seen.
On top of that they had an AI generated edm song playing on loop the entire time. It felt like a nightmare lol. read more