I accompanied my daughter to her appointment and was very disappointed by how Marie handled the…read moresituation. My daughter had disclosed her recent surgery when she booked more than two months ago and was specifically told how long she needed to wait before coming in. We arranged our entire day around this appointment, and I personally rearranged my schedule to accompany her. After we arrived, Marie began raising additional concerns about whether my daughter could be treated, despite the fact that the recent surgery had already been disclosed when the appointment was made. We were then left waiting while the situation was reviewed. It was extremely frustrating to watch my daughter do everything she had been instructed to do, only to have Marie raise these issues after we had already arrived. If additional clearance or review was necessary, this should have been addressed before the appointment rather than after we had both arranged our schedules and come to the studio. Cheyenne, on the other hand, was wonderful. She was very apologetic, listened to our concerns, and handled the situation professionally. I really appreciated her kindness. Unfortunately, our experience with Marie was very different and made what should have been a straightforward appointment unnecessarily stressful and frustrating.

I had an extremely frustrating and unprofessional experience with Marie…read more I booked this appointment in early July, more than two months in advance. When I booked, I specifically disclosed that I had a recent surgery and asked how long I needed to wait before continuing my eyebrow tattoo removal. I was told six weeks, so I followed their instructions and booked my appointment accordingly. When I arrived, Marie focused on the tape on my nose and repeatedly referred to it as a "bandage" even after I explained that it was simply removable tape I had applied myself. She took a photo and sent it for further review, which resulted in me being left waiting well past my appointment time. Eventually, I was told the tape was completely fine. Then the concern shifted to a tiny amount of flaky skin, despite there being no redness or inflammation. I tried to explain this to Marie, but I did not feel that she was listening to what I was actually telling her. I completely understand legitimate safety protocols. What I do not understand is why I disclosed my recent surgery more than two months ago, was specifically told to wait six weeks, followed those instructions, confirmed my appointment, arranged my day around it, and then only after arriving was subjected to additional scrutiny over whether I could be treated. If additional review or clearance was required, that should have been handled before my appointment rather than after I had already shown up. I do want to specifically mention that Cheyenne was great. She was very apologetic about what happened, listened to my concerns, and handled the situation professionally. I really appreciated the way she treated me. Unfortunately, my experience with Marie was the opposite and left me feeling that my time and explanations were not respected.

I find Aileen's Beauty to be highly professional. Very clean, organized and relaxing environment. I…read moream in the process of eyebrow tattoo removal which I was not at all happy with. She takes her time to explain the process and is very responsive to any questions I have. Keeps her appointments on schedule respecting your time. I can't wait to complete the removal process and looking forward to her guidance on my new eye brows.

I went to Aileen's beauty for my brightening back facial, it was amazing experience with Aileen…read more Also I suprised with high technology and luxury skincare products which she had used for my entire of treatment. I felt so good with her massage in my back and shoulder. She explained very details every step that she did. At the end, she did a video & photo that show me a different of my back, its brighter & smoother as a baby skin, I love it. Before leaving, she gave me a couple gifts since I'm a returning customer. I highly recommend Aileen beauty to everyone, she also have a good price & deal as well.

Sessions were quick, and Cynthia was so easy to talk to! I've wanted to remove three small tattoos…read morefor the longest time, but most clinics were just too expensive. I honestly don't think you'll find another place that offers pricing like hers. I originally booked a 3-minute session, but we finished all three tattoos in about a minute, so she only charged me for the actual time used. I really appreciated how honest and fair that was. I'm so excited to see the results and can't wait for my next sessions!

Cynthia was awesome! I had a fantastic experience -- she answered all my questions and made…read moreeverything super easy. The appointment was quick, maybe 15 minutes tops. Her spot's inside a tattoo shop, and it was super easy to find. She's got such a great personality -- friendly, welcoming, and just overall good vibes. If you need laser service I Highly recommend!

The staff is friendly, communicative and professional. The prices are very reasonable, especially…read morecompared to other places. My results have been great! A few tattoos have been completely removed, and several more are in various stages of be removed. As long as you have patience and understand that this process takes time, your results should be good.

Just wanted to stop by and give a quick update...I have not been persistent about getting my tattoo…read moreremoved every 6 weeks like I'm supposed, but you can still see a big difference. Will be going back soon.

Front desk staff was exceptionally friendly, professional and knowledgeable. I want to give a shout…read moreout to Summer for making my experience amazing. I appreciate you Summer. Also a shout out to my nurse Dasha, you are always amazing. Thank you to both. Your approachability is top notch!

Just a quick update for transparency and so people know what they're getting themselves into…read more(7/20/2026): I reached out directly to LaserAway today regarding my concerns, per the Business Customer Service person's comment and spent 6 minutes of my time attempting to clarify vague statements from them. They refused to resolve the issue and instead informed me that someone named Cinnamon would follow up to "discuss further," by EOW -- note that summer is passing and time is limited. This has been truly disappointing. I'm generally a very positive person who prefers to focus on the good, but this involves my hard-earned money and a clear matter of principle. I'll continue to update this review as the situation develops further. All in all: 6+ minutes wasted on the phone after phone tag + time spent waiting at the front desk IN PERSON with no receptionist in sight. I should be charging ya'll at this point.SMH! As always...I have receipts.

Great and friendly service with competitive pricing, I'm very happy with the results and I look…read moreyounger! Thank you

I've been coming here for Botox and laser hair removal for the past two years. The nurses have…read moregenerally been kind and professional, and the front desk staff are friendly. Unfortunately, the scheduling and repeated cancellations have been extremely frustrating. Appointments usually need to be booked about a month in advance. After waiting that long, having an appointment canceled the day before is very disappointing. Since August, they have canceled my appointments three times, leaving me unable to receive my treatments for three consecutive months. Both my Botox and laser hair removal treatments have been repeatedly delayed. My biggest concern is that they collect payment upfront but don't seem to have enough availability to provide the treatments people have already paid for. If they don't have enough nurses, management should address that before continuing to sell more prepaid treatments. It's frustrating to pay for services and then struggle to actually receive them. The front desk staff sometimes seem to be doing their best with a situation outside their control. On some occasions, I've been offered a complimentary treatment after a cancellation; on others, I haven't. The way cancellations are handled feels inconsistent, and complimentary treatments don't make up for months of delays. I appreciate the nurses and staff, but the scheduling, reliability, and overall management need improvement. If you're considering paying upfront, I strongly recommend checking appointment availability and booking your treatments first. Based on my experience, paying in advance does not guarantee you'll be able to receive your treatments when scheduled.

I have been seeing Dr Bruce Saal, an excellent dermatogist, for 20+ years plus. He is 77 years…read moreyoung and is still young at heart. He has over 50 years experience and enjoying working with custoners of all ages. He keeps me young, healthy and shows me how to take care of my skin, and my nails without fungus. He is still so popular that the new customers have to wait on the waiting list over 5 pages long to see him. Personnaly, I think it is worth it because he is honest, and has experience to treat your skin, nail fungus, and other skin care as removing tatoos, etc... He has a beautiful staff with two nurse practitioners, and other nurses to prepare the skins prior to see him. I have been seeing Dr Saal twice a year to make sure my skin is healthy and to refill my prescriptions. I am 73 and retired. My friends told me I look around 60. This is credited to Dr Saal and his staff. I highly recommend Dr Saal as one of the best dermatologists in the bay area.

Regrettably, the environment at Dr. Saal's office has evolved over time. It has been consistently…read moresubpar and disappointing for the past 6 years. The front office staff, scheduling (last minute cancellations or rescheduling), and billing department (over charged a handful of times), display a lack of professionalism and consistent disrespect attitudes towards patients, which is truly disheartening to witness and experience. A new nurse of Asian descent was hired several years ago and unbelievably her behavior was inappropriate during the 3 occasions we interacted with her. I will never have her touch my face with any devices ever again. She also touched me inappropriately and I voiced my concerns and no one ever resolved the concerns. However, after seeing a new nurse (very good) who assists Dr. Saal, the experience has been positive. Despite being a loyal patient for 37 years, with Dr Saal, I have observed a significant decline in the office environment over the last 15 years. I have even recommended 22 individuals to this practice over the past 37 years, but never again. Stacey is the only long term employee (manager) still at the office and she has been consistently wonderful and professional. However, definitely not the rest of the office staff as mentioned above. I guess things and people do change eventually. My referrals and myself have gone to other Dermatologist offices to experience better services.

This is a winner, you are not only removing a tattoo, but supporting a non-profit!…read more I am in the process of removing three tattoos and am in it to win it. It can take several sessions for full removal. It is quite affordable, and I wish I had started this sooner. Tattoos don't age gracefully. This the best, most effective way to remove a mistake!

Going, going, gone. I've been coming to this place over the span of a couple years to remove my…read moretattoo and I had my last session today. Rosalind did such a great job, taking consideration for my skin tone and safe and effective removal. The price was very affordable and I've always been seen promptly. I would highly recommend coming here for your services.

Dr. E and Dr. J's team brings such absolute peace of mind! Their exceptional expertise allows them…read moreto address your primary aesthetic concerns with pinpoint precision. Coupled with warm and caring service, there is never any high-pressure sales pitch--they truly only recommend what you actually need. I visit regularly every year for skin maintenance: Thermage, Ultherapy, Pico laser, and Botox. Together, these treatments have literally frozen my age, and I could not be happier with the results! This summer, my college-aged daughter had double eyelid surgery with Dr. E, and even as a normally hard-to-please teenager, she is absolutely thrilled with the outcome! If you are looking for a medical aesthetics clinic you can truly trust, take my word for it--go to Cheng Plastic Surgery!

I had a wonderful experience at Cheng Plastic Surgery!…read more The front desk staff are friendly, welcoming, and efficient. Everything is well organized, and I've never had to wait for my appointments. What truly makes my experience exceptional is Kevin. He is an outstanding nurse knowledgeable, professional, patient, and genuinely caring. He always takes the time to answer my questions, explain everything clearly, and make sure I feel comfortable. He is also very approachable and responsive whenever I need assistance. I truly appreciate Kevin's dedication and professionalism. He makes every visit a positive experience. I highly recommend Cheng Plastic Surgery, especially Kevin!

There should be an all star button for this shop. Been getting tatted by Mike for 6 years now and…read moreI'll never stop as long as there's room. Which btw once Cyn started doing tattoo removal we are clearing more canvas just for Mike! Best shop in town.

Mike deserves all his 5 stars. I have been to him twice and had wonderful experiences both times…read more From start to finish, he made me feel comfortable and really listened to what I wanted. The second tattoo he did on me was an add-on to the first around my side and hip. So the whole piece looks like one. The designs came out even better than I imagined -- the attention to detail and artistry are incredible. I feel like it really suits me. The shop overall is clean and professional. It's nice that his wife also works there for tattoo removals. And Lalo seems to be great if you want a portrait tattoo. I can't wait to come back for my next one. I highly recommend Mars Ink if you're looking for beautiful, custom work and a great overall experience!