Love the staff here! They are so accommodating and the techs really know what they are doing. I…read morehave had many sessions at different locations, and SJ is by far the most knowledgeable and professional. I feel like rather than just run the laser over and call it a day, they everything they can do to get the ink to move and really take their time. They always do what they can to to help with appointments as well. Love this place!

Nurse Marie is amazing -- professional, compassionate, and so easy to connect with. Her energy made…read moreall the difference in getting through a tough treatment. I actually looked forward to my sessions now -- and for anyone who's gone through tattoo removal and knows how painful these treatments can be, that says a lot lol. So glad I had her for my treatment -- highly recommend!

I've been a patient of Dr. Saal's for close to 30 years. I can't even remember who first…read morerecommended him to me, but I've been loyal ever since. If we could clone him, we would -- appointments take time to get, but he is absolutely worth the wait. I'm in my 60s, and I work hard to stay in shape and take care of my skin. I don't have tattoos, I spend time outdoors, and people are always surprised when they hear my age. A big part of that is thanks to Dr. Saal. His care and maintenance have made a remarkable difference over the years. I've referred several friends to him, and every one of them continues to see him at least twice a year for skin maintenance. We all share the same sentiment: he's exceptional. One of these days, we should host a banquet just to compare stories -- he's a character, a pleasure to be around, and an incredible dermatologist. Doc.. we need to clone you. Darn it.

Regrettably, the environment at Dr. Saal's office has evolved over time. It has been consistently…read moresubpar and disappointing for the past 6 years. The front office staff, scheduling (last minute cancellations or rescheduling), and billing department (over charged a handful of times), display a lack of professionalism and consistent disrespect attitudes towards patients, which is truly disheartening to witness and experience. A new nurse of Asian descent was hired several years ago and unbelievably her behavior was inappropriate during the 3 occasions we interacted with her. I will never have her touch my face with any devices ever again. She also touched me inappropriately and I voiced my concerns and no one ever resolved the concerns. However, after seeing a new nurse (very good) who assists Dr. Saal, the experience has been positive. Despite being a loyal patient for 37 years, with Dr Saal, I have observed a significant decline in the office environment over the last 15 years. I have even recommended 22 individuals to this practice over the past 37 years, but never again. Stacey is the only long term employee (manager) still at the office and she has been consistently wonderful and professional. However, definitely not the rest of the office staff as mentioned above. I guess things and people do change eventually. My referrals and myself have gone to other Dermatologist offices to experience better services.

Customer service is always amazing here. They're always very welcoming & accommodating. I recently…read morescheduled my other appointment in Santana Row & I can definitely say I would not go back to that location & I rather stick with this location in Los Gatos

LaserAway has absolutely no respect for customers' time. Appointments are regularly delayed by…read more30-45 minutes, rescheduled last minute, rescheduled without customer acceptance, and not honored. Extremely unprofessional scheduling experience and terrible customer treatment. It's become nearly impossible to coordinate appointments with them. If the company is this overbooked and unable to support existing clients, they should stop selling large treatment packages upfront. Taking customers' money for year-long treatments and then making it difficult to schedule appointments feels extremely dishonest. I would strongly discourage others from purchasing packages here if they value their time.

Cynthia was awesome! I had a fantastic experience -- she answered all my questions and made…read moreeverything super easy. The appointment was quick, maybe 15 minutes tops. Her spot's inside a tattoo shop, and it was super easy to find. She's got such a great personality -- friendly, welcoming, and just overall good vibes. If you need laser service I Highly recommend!

Always a Top-notch experience with Cynthia! I've been a client for over a year--her expertise in…read moretattoo removal is unmatched, and her professionalism stands out. Fair pricing too. Highly recommended for those ready for the commitment. William.

Nurse Tina was amazing and great care experience. With the facial laser hair removal, she informed…read moreme as she transitioned from one area to another which prepared me for the anticipated/perceived discomfort. So I make sure I book my time with her moving forward - clear and brilliance, hydro facial, hair laser removal. Keep it up nurse Tina! Thank you so much

Regina Is amazing. She's is a excellent kind and compassionate. She deserves a 10. Anita did a…read moreamazing job with the facial and explained the aftercare. Thank you both of you!!!

SELF CARE: TAKE TIME TO DO WHAT MAKES YOUR SOUL HAPPY…read more L'Ami has been my go-to spot for all my #self-care/skincare needs for almost 4 years now. I admire the extra mile Tina takes for each of her clients, & in return, keeps us wanting to come back! L'Ami has 2 locations, however, I have mostly been to her Santa Clara location, right off Steven's Creek. Her establishment is located w/in a larger one, so once you enter, you will immediately be entering a hair salon first, with her located on the right-hand corner. Inside, the establishment is very clean and well-kept. Immediately, you will receive a warm welcome from Tina & be offered water or tea, whichever you prefer. A quick side note: I REALLY love the tea cups they provide the tea in, they're absolutely gorgeous! Once Tina has finished prepping your room, she will escort you to it, where you can prepare for your session. Her rooms are very clean, tidy, well-temp'd, & smells great! I also love how comfortable the beds are, laying on it alone really makes me feel like a million bucks. Because all her sessions are by appointment only, you will never feel rushed & really feel like all the attention is just for you, which should always be the case. The below Services are my go-to's here at L'Ami: - Clear Acne Peel ($95+) Treatment specifically utilizes vitamins & a combination of natural acids that are multi-functional and works to control acne & regulate sebaceous glands. *This facial has been a lifesaver for me for when my skin decides to go haywire due to sudden environmental changes (wildfires, frequent travel, etc), a stressful work week, or for no reason whatsoever. - Deep Pore Cleansing Facial (60 min; $120) Perfect for problematic skin & congested pores. Antibacterial agents & extractions. Next, Antioxidant serums are used to nourish the skin followed by organic green tea and vitamin C mask is applied to soothe, purify, & leave the skin radiant. Finally, Photon LED Blue light has an anti inflammatory effect & can kill bacteria. *Perfect facial to clean out your pores & give your skin a good refresher. *If you wear heavy makeup on a daily basis, this peel is great for you to get that gunk deep out of your skin! - Microdermabrasion (diamond Peel) Treatment (30 min; $80) + w/ add on extraction $20 *PERSONALLY, MY #1 FAVE SERVICE OFFERED HERE* L'Ami's Microdermabrasion Treatment or Diamond Peel uses an innovative device that enables the performance of laser cut, diamond resurfacing treatments. The polishing action of a laser cut diamond tip is combined with the cleaning action of a vacuum to removes dead & damaged cells at the skin's surface, smooth skin & enhance facial glow. By eliminating these surface cells with microdermabrasion, the skin is left soft & supple while forcing the regeneration of new skin cells. *I work HARD so I could afford a damned good diamond peel microdermabrasion treatment, mainly here at L'Ami! *Having suffered from cystic acne throughout my childhood & into high school, I still deal with serious scarring/dips on my face where I once broke out. *The Diamond Peel, specifically, has slowly but surely began healing these scars & leaving my skin to look smoother, softer, & much more even looking. *I highly recommend this service to anyone who has had, or still is, suffering from cystic acne! **Now with the pandemic still rampant here in the Bay, my skin has been suffering greatly from the lack of this specific service due to L'Ami being closed :'(. Hoping they open back up SOON so I can book my appointments again STAT. - Whitening Facial (30 min; $90) + w/ add on whitening service neck/hands ($85 ea) For hyperpigmentation skin and/or dark, dull skin Zero chemicals. We use only *Natural* products. L'Ami's Lightening Signature Facial infused with Natural Licorice, Kojic Acid, Glutathione, and Vitamin C are the active ingredients for this treatment. Includes deep cleanse, enzyme fruit peel, facial massage with Skin-Lite Technology followed by Whitening Arbutin Mask and Photon LED Therapy to even out your skin tone. *Great service that is rarely offered anywhere else in the Bay Area. Also, the fact that this establishment uses ALL NATURAL products to brighten as opposed to dangerous/cancerous chemicals is another win-win. *Only caveat is that you would need to have several services spread out over a series of weeks to see results, BUT it's so worth it if you're trying to achieve a brighter, more even color throughout! *Combine this with additional products recommended by Tina & results will kick in even faster! After services are rendered, Tina will provide you with after care, as necessary, & then complete payment transaction, which here at L'Ami is quick and efficient AF. They accept cash, card, & even Venmo, which I love the most. Overall, a perfect place for self-care treatment & some really warm hospitality. Highly recommended, always. Look forward to coming back again as soon as they re-open!

Came here for laser tattoo removal for my ugly microblading from another place. It does take…read moreseveral sessions but I'm pleased with the final result. They use the picosure laser. I think it's one of thy best for tattoo removal because my skin didn't get injured. My sister just tried the BB glow treatment for her pigmentation and she her skin looks pretty good. plan to take my mother in law here to try their Korean 3D facial next time.

I've been getting hydra facials from Kennedy for the past 6 months and I've seen an improvement in…read moremy skin. I really appreciate that she's always prepared and on time. In addition, she's really thorough with the treatments and even gives great suggestions on how I can improve my skin overall. And my skin always feels so refreshed after the facials! Other than that, I've also been getting dysport for my crow's feet from Kevin. My experience has been great thus far and I'm very satisfied with the results. He's very knowledgeable and experienced in performing this procedure to make results very natural.

Teresa was very knowledgeable and helped the process feel less intimidating since it was my first…read moretime getting fillers. I got my lips and chin done and I'm very happy with the results!

Great way to celebrate me Shiva is : Amazing! Professional!! Gentle! This girl knows her stuff and…read moreputs her heart into it! I'm 70 going on 50, what a transformation. I checked the reviews. I went through AI did my research for more than a year, I'm so glad I did this! It is better than I expected and all in all a great experience. I was scared and terrified to do fillers sculpture Botox because of all the bad publicity. Don't let fear govern your life make the today and age gracefully. God bless all the people great service. :)

I was referred to La Vie MD. A family member went to the Danville location for GLP-1 treatment for…read morebeing overweight. The Los Gatos location is closer to where I live, so I sought consultation and treatment. When I started treatment at La Vie MD, I was unaware that there was a discount for first-time prescriptions for GLP-1. Therefore, I paid full price for low-dose GLP-1 medication. I inquired about the initial discount more than a month into my treatment and was refused the discount offered to every customer. Instead, I was offered the entry-level price to continue business and refill medication for at least another three months. I had several meetings with Shiva Rostampout, and we slowly increased the dose at her request. In my final month of prescription medication, we were still not at the target or goal therapy agreed upon when starting the medication. Shiva Rostampour stated that I had to increase my dose slowly and that they wouldn't be able to increase my dose until after the completion of the works. I asked for literature, research, or any medical documentation to support her assertion--she provided none. She agreed to increase the dose on the condition that I "consent." She asked me to handwrite on a pad with a pen that I consent to taking an increased dose of medication. She then took the bag of medications and returned to the medication room. I positioned myself so that I could see inside the medication room to witness the medication being drawn up. When Shiva Rostampour noticed that I was looking into the medication room, she promptly closed the door. I asked if drawing up the medication was a private matter and if I could see the medication being drawn up. Shiva Rostampour stated that clients are not allowed to see what is inside the medication room. The first two syringes on the top were the correct dosage we had agreed upon; however, two full milligrams were missing from the other two syringes. I called to ask what happened--why were two syringes so short in medication? She stated that somehow two milligrams had accidentally been injected into the bag. I also inquired further about why the door was promptly closed when the medication was being drawn up--it was my understanding that it is the patient's right to see what medication is being given and to witness that medication being drawn up (preparation). I asked if she was afraid and inquired whether actual medication or water or some other substance was being drawn up. I asked if I could return to the facility to witness all of the medication being redrawn. Shiva Rostampour accepted. I let her know I was approximately 30 minutes away (it would take another hour just in commute to address). She called me approximately 15 minutes later; I was unable to answer. I called back three times, with no answer. The secretary, Shelby, called me back and let me know that Shiva Rostampour stated she was taken aback by the conversation and that she was willing to offer a full refund for the month of medication she gave me that day. I compared the opacity of the syringes given to me in the clinic to another with the medication in question. The opacities were different. I called on 2/10 to discuss the differences in opacities with Shiva Rostampour, she was unavailable to discuss via phone call. She stated that a refund had been issued and the case considered resolved.

This place is awful. My wife came here for a severe skin irritation. The doctor prescribed an…read moreantibiotic cream, but told my wife she would be left with permanent scars. My wife, thankfully didn't believe this and sought treatment elsewhere and within a few months her scars are completely gone. I reached out when they started sending bills with this concern and was told they would "look into it" and decide if they would do anything about her bills, but failed to follow up after having called multiple times.

Very nice office wonderful staff, I had a tattoo on my arm lasered by Kimberly. She was wonderful…read moreand did a great job. The results, however, were not what I had hoped. I was told that the tattoo should be gone in six sessions completely. I ended up having 16 sessions done over the course of a few years. It never fully went away. It is reduced by about 80% saturation, but it's still totally visible, just very light and faint, but still very much there. She did her best and it's not her fault whatsoever, I'm just slightly bummed that it didn't go away completely after spending over $2000 and we'll have to end up getting it covered up still anyway.

Mike deserves all his 5 stars. I have been to him twice and had wonderful experiences both times…read more From start to finish, he made me feel comfortable and really listened to what I wanted. The second tattoo he did on me was an add-on to the first around my side and hip. So the whole piece looks like one. The designs came out even better than I imagined -- the attention to detail and artistry are incredible. I feel like it really suits me. The shop overall is clean and professional. It's nice that his wife also works there for tattoo removals. And Lalo seems to be great if you want a portrait tattoo. I can't wait to come back for my next one. I highly recommend Mars Ink if you're looking for beautiful, custom work and a great overall experience!

I was referred to Mars Ink by a friend and had my first session with Mike in April 2023. I briefly…read moretold him what I wanted and when he showed me his design it was almost as if he read my mind. I loved his work so much I had to go back for more! Last week I had my third session with Mike and was amazed with the fine lines and detail that he put into my new hummingbirds. He truly is an amazing talented artist. His wife Cynthia scheduled my appointments and responded quickly via text to get me on their books. The shop was very clean and I felt like I was well taken care of. I would definitely recommend Mars Ink! Thank you so much Mike and Cynthia, I appreciate your professionalism and will be back again!