I had a great experience with Helena she was so understanding and insightful about what I wanted to…read moreget done

Ruthann has been nothing but exceptional. Came in to do…read moremasseter botox and microneedling on separate occasions and I couldn't be happier with the results! Couldn't recommend Ruthann enough! Thank you!

Front desk staff was exceptionally friendly, professional and knowledgeable. I want to give a shout…read moreout to Summer for making my experience amazing. I appreciate you Summer. Also a shout out to my nurse Dasha, you are always amazing. Thank you to both. Your approachability is top notch!

Just a quick update for transparency and so people know what they're getting themselves into…read more(7/20/2026): I reached out directly to LaserAway today regarding my concerns, per the Business Customer Service person's comment and spent 6 minutes of my time attempting to clarify vague statements from them. They refused to resolve the issue and instead informed me that someone named Cinnamon would follow up to "discuss further," by EOW -- note that summer is passing and time is limited. This has been truly disappointing. I'm generally a very positive person who prefers to focus on the good, but this involves my hard-earned money and a clear matter of principle. I'll continue to update this review as the situation develops further. All in all: 6+ minutes wasted on the phone after phone tag + time spent waiting at the front desk IN PERSON with no receptionist in sight. I should be charging ya'll at this point.SMH! As always...I have receipts.

I want to recognize Areli at the SEV Laser Los Gatos location for her exceptional customer service…read more My original appointment at the Sunnyvale location had to be canceled due to short staffing. I was told it would be rescheduled for the same day, July 18, and I even received a text confirmation. However, when my partner and I arrived at the Los Gatos location, we found out that our appointments had accidentally been booked for August 18 instead of July 18. As someone with a very busy schedule, I was understandably frustrated because I wasn't able to come back another day. I explained the situation to the front desk associate, but there wasn't much she could do. I left feeling disappointed. What happened next completely changed my experience. Areli came outside after us, sincerely apologized for everything that had happened including the issues with the Sunnyvale location and genuinely took ownership of trying to make things right. She was compassionate, understanding, and never made me feel like I was just another customer. With the help of her manager, she was able to accommodate both me and my partner that same day. Thank you, Areli, for going above and beyond. Your kindness, professionalism, and genuine care completely turned a frustrating situation into a positive experience. SEV Laser is lucky to have someone like you on their team! Bahar was nice as well.

Rude and unprofessional. I signed up for a promo session at 5:50 pm for a Friday appt one week…read moresubsequent to when I signed up. I happen to be doing it, in the evening, around midnight. I then received a text message at 11 AM the next morning stating that if I did not fill out my email link for the health questionnaire, my appointment might be canceled, and then a half an hour later I received another reminder. Please note I had had this email to fill out the health questionnaire for less than 12 hours and my appointment was not for six more days. Then I received an email today subsequent changing my appointment time not acknowledging the change of my appointment time as if, people can just reschedule without being asked to reschedule, which I will note is the second time they've done this to me and reasons why I canceled my original appointment with them about a year ago because they assume everyone else's schedule is completely irrelevant to theirs. Once again I'm supposed to fill out a form that I received at 1 AM before noon, not even allowing me 24 hours of the form and when I don't return it immediately, I get texted every half an hour, to remind me!?!? I'm threatened that my appointment will be canceled if I don't get it done, but then my appointment just gets unilaterally moved to a completely different time as if I have nothing else going on, when in fact I do and I will have to be at work, extremely shortly after, the new appointment time, which doesn't work for me but, after waiting on hold for 25 minutes, to address with them, I had to give up. The first time this happened about a year ago I assumed it was a mistake, now that it's happened the second time I'm appalled as this is now how they operate

I never thought I'd be the kind of person to do any of this. I've never wanted treatments for…read moreface/body pI used to look at cosmetic treatments and just not get it. But navigating peri-menopause, heavy depression, and sudden weight loss all at once completely drained me. The weight loss made my face drop and lose so much volume, and I was feeling so old and ugly that I honestly regretted losing the weight in the first place. Louise has been an absolute angel through all of it. She actually listens, validates every single insecurity, and takes such incredible care of me. I've done 2 sessions of Sculptra and 2 sessions of fillers with maryam and jamieson. Sculptra is so gradual and looks completely natural. It's not about changing your face; it's just rebuilding what you lost. I know it's an investment, but it is so worth it. We waste so much money on daily coffee and little things without a second thought why not put that toward feeling good in our own skin. Even my husband was totally against me getting anything done at first because he was terrified I'd look fake. But seeing how natural, fresh, and glowing my skin turned out, he completely gets it now and is 100% on board with me keeping up with it. Seeing the results first hand totally changed my perspective, and I finally understand why people do this. Waking up and feeling like myself again has been life changing. If you're struggling and need someone who genuinely cares, go see Skin Refine you will be in the best hands. Not to mention staff and atmosphere is so welcoming and friendly. They make me feel welcomed and youthful lol.

I want to preface that I have had no experience or work done in the past and want to look natural…read moreand youthful without drastic changes. I've always been hesitant to go to a medspa because of what I've read and heard about how pushy some businesses can be with new clients. I also felt intimidated that I would be talked down to because I have only researched treatments and have had no prior experience. I'm really thankful to say that my experience at Skin Refine Medspa has been extremely positive. I felt seen, heard and understood. Most of all I felt safe! I've been going to Skin Refine since January of last year and I absolutely loved my experience so much, I've been returning since and recommending them to my friends! In fact, I just went in today and felt confident to schedule a new treatment for myself. Thank you to the Skin Refine staff for making me feel safe and secure in my own skin. I am grateful for the ability to ask questions without committing to anything until I'm ready. I feel beautiful and so happy with my results!

I cannot recommend Neda enough! I've been going to her for laser hair removal for about three years…read morenow, and I honestly don't think I would trust anyone else with my treatments. Neda is one of the sweetest, kindest, most caring, and considerate people you could ever meet. What really sets her apart from other places I've been to is how incredibly thorough she is. She genuinely takes her time and double checks each area to make sure she hasn't missed anything. You never feel like she's rushing through your appointment or just trying to get you in and out as quickly as possible, she truly cares about doing a good job and making sure you're happy with your results. She's also extremely knowledgeable and honest. Everyone's hair growth is different, and sometimes certain areas may grow back faster than others. Neda is always transparent about what she recommends and takes the time to explain things rather than just doing a treatment because someone asks for it. She asks questions, pays attention, and genuinely makes sure you're being taken care of and receiving the treatment that's right for you.

I had an amazing experience at Laser Beauty Center. I purchased a package of 6 Brazilian laser…read moresessions and the results exceeded my expectations. The pricing was very reasonable for the quality of service and results I received. I am now basically hairless and extremely happy with how everything turned out. Neda was wonderful throughout the entire process. She was kind, accommodating, and made sure I felt comfortable during every session. She also took the time to clearly explain each step, which helped me feel at ease and confident in the treatment. Overall, I highly recommend this place and I will definitely be coming back when I am ready to start my underarm treatments.

Recently took a family member here to remove a tiny cherry angioma on the lips. The consultation…read morewas free and the laser treatment to remove was $200. The total appointment time was 30 minutes, including the 10 minute waiting time to be seen. Waiting reception area showed they had a consistent level of clients waiting to be seen or leaving. Staff were very friendly and kind, they handle our requested service professionally and with ease. There's ample parking in the back of the building with a back entrance as well. There was a slight mishap as they wanted to charge $500 for our service but it was quickly corrected before we paid and they apologized for the miscommunication. We will not hesitate to come back for a future procedure.

I had a very disappointing experience with this office. My initial appointment with Iris Gin lasted…read moreless than two minutes. I had already been referred for laser treatment, so there was essentially no consultation. I paid a $50 copay, and the visit felt more like an opportunity to discuss additional services that I immediately declined. Two or three days later, the office called to say insurance had approved 39 sessions. I scheduled the treatment and drove about 20 minutes each way to the office. I again paid the $50 copay, only to be taken into an exam room by Physician Assistant Julie Lam and told that the laser machine was broken and the treatment could not be performed. What was most frustrating is that nobody called me beforehand to let me know the equipment was unavailable. I was told the appointment also included a consultation, which made little sense because I had already seen the doctor and knew exactly what treatment I was there for. I requested a refund of the $50 copay, which is currently being processed. While I appreciate that, it doesn't change the fact that I wasted approximately 40 minutes driving through Bay Area traffic for an appointment that should have been canceled or rescheduled in advance. In my experience, the staff were not particularly friendly or accommodating, and the overall communication and customer service were disappointing. I have PPO insurance and will be taking my business elsewhere. Based on my experience, I would not recommend this office. Patients' time matters, and if a critical piece of medical equipment is unavailable, they should be notified before making the trip. You're welcome!!! I may have just saved you 40 minutes of Bay Area windshield time.

Dr. E and Dr. J's team brings such absolute peace of mind! Their exceptional expertise allows them…read moreto address your primary aesthetic concerns with pinpoint precision. Coupled with warm and caring service, there is never any high-pressure sales pitch--they truly only recommend what you actually need. I visit regularly every year for skin maintenance: Thermage, Ultherapy, Pico laser, and Botox. Together, these treatments have literally frozen my age, and I could not be happier with the results! This summer, my college-aged daughter had double eyelid surgery with Dr. E, and even as a normally hard-to-please teenager, she is absolutely thrilled with the outcome! If you are looking for a medical aesthetics clinic you can truly trust, take my word for it--go to Cheng Plastic Surgery!

There is a reason this is a five-star plastic surgery/med spa and still going strong after 25…read moreyears. Dr. Cheng is genius, the staff is friendly, and their med-spa equipment is state of the art. Everyone knows what they are doing, no upselling but good advice, and the office is always well-staffed. Pricier, but in this case, you do get what you pay for!

Nisha was amazing with her assessment of my fine lines and what I needed. Didn't feel "sold" but…read moretreated. Love the support staff - very sweet and thorough. I will be back for my toxin!

I had a great experience with laser hair removal here and loved the results. What stood out most…read morewas the personalized care and attention throughout the process. They were very knowledgeable about safely treating darker skin tones, which made me feel comfortable and confident.

My time with Dr. Roy and the RefinedMD crew has been incredible…read more I'm sharing this because I was terrified before surgery, unsure if I'd picked the right surgeon, so I'm hoping this will help someone who is feeling that way. Social media makes it hard to distinguish between a 'famous' surgeon and a truly skilled one. I found Dr. Roy on a random Facebook find. Despite that random start, I felt immediately comfortable with him during my first consultation. He understood my goals immediately and he explained the process and expectations clearly. Still, I worried if "comfortable" meant "the best," but after two other consultations, no one else compared. He didn't upsell me on a lip lift, full face lift or upper eye blepharoplasty, which I appreciated. So we agreed on a neck, lower face, and brow lift. For context: I'm 55 and felt my neck looked 70, even though my face passed for early 40s (I was told ;-)). I felt like I didn't need a lot of work on my face. Hence, I was scared of looking "overdone" or worse than before. Dr. Roy is incredibly skillful - I am stunned by the results. My husband even says I look younger than on our wedding day 17 years ago! The result is so natural. I just look like my old self. The team (including Christine & Alex) is genuinely kind--not just "customer service" nice. Beyond his skill, the care was personal. Dr. Roy gave us his personal cell number and responded instantly during those first few days after surgery when my husband reached out to him with concerns/questions. My advice? Follow every pre & post-op instruction. They aren't optional. The first few days are tough, and you definitely need help, but I'd do it again in a heartbeat. Dr. Roy is a top-tier surgeon who doesn't need a Beverly Hills office or flashy marketing to prove it. Don't be fooled by follower counts and constant postings by other doctors that just lead to price gouging. If you're looking for a plastic surgeon, look no further than Dr. Roy.

Ive been going to RefineMD for quite some time..earlier for some treatments and have generally…read moremigrated all services over from various providers. The staff is very accomodating, for example I take business calls while getting treated. Some may think this is rude and Ive actually been scoffed at in other Med spas for this. I see Hannah for my facials which are amazing and in the past year ive moved my botox treatments to Rebecca. Ive also seen Dr Swengl for derm related services where hes transformed my face (age related). The lobby and rooms are impeccable. Im currently saving for my facelift which im pretty confident will be awarded to Dr Roy. Ill provide an update for that one in 5-10 years

Immaculately clean. Sunny, pleasant office. Provider is truly passionate and professional about her…read morework and makes it a pleasant experience. Appts always started on time. Rates are lower than others she could be charging much more. Easy parking in lot right behind building.

Meryl is fantastic and fast. By fast, I mean that the hairs are mostly gone within just a couple of…read morevisits. She also takes great care not to damage my skin. Over the years, I have had electrolysis by 6 different providers. Meryl is by far the best! And I love the relaxed atmosphere of her office. She always keeps up a lively conversation.