1. Brownfield Auto Auction

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San Diego, CA

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Brownfield Auto Auction

1.9 (12 reviews)
Closed • 8:00 am - 5:00 pm

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Toyota Chula Vista - Cracked Manifold

Toyota Chula Vista

(1k reviews)

Highly recommend Toyota Chula Vista. My battery died for my 2015 Prius C. I wasn't sure if I just…read moreneeded to charge my battery to full capacity or if it needed to be replaced. I wasn't sure if there was something going on with the charging system or that I just hadn't driven my Prius enough because I had it garaged for quite some time. I was served by a gentleman named Mario in the parts department. Mario is very knowledgeable And he explained to me all the options and possibilities regarding the situation and that it was imperative to do a series of tests to find out whether it was a battery issue or there might be something going on with my charging system. I personally will never go to any other Toyota dealership from now on. When I arrived a very tall nice salesman offered to carry my battery core back to the Parts Dept for me. The salesmen did not mock, make fun of me, snub me and turn their backs on me when they realized I wasn't there to purchase a vehicle from them. When I arrive to the Parts Dept. Mario was very professional, polite, courteous, and above all thorough. He explained to me how my Warranty works if I was to purchase a battery from him he also explain to me the testing process and allowed me to leave my battery core behind to have it tested to see if it could hold charge. Because it was a little time-consuming there was a nice waiting room with coffee and the TV was turned to the sports channel, which was quite refreshing as I waited for my turn in line as I am handicapped and it is necessary for me to sit. The place was clean and the staff was very friendly. I filled out the proper paperwork. I was allowed to leave my old battery over the weekend in order to accommodate my work schedule. I was in route to other appointments and my battery also required additional charging time in order for them to thoroughly test my battery properly. Mario wanted to make sure I had all the information necessary in order to make the right decision incase I might have to purchase a new battery. these gel filled batteries that go under the seat of the Prius C are very expensive. This was not gonna be an easy decision and if it wasn't the battery and the charging system, I needed all the information I could get to make the right decision for me and my budget. Another reason I prefer this dealership over the other Toyota dealerships is because in the past when I arrived at the other dealerships, I was driving my 2014 Honda Accord. I own a 2006 Toyota Highlander as well. In the past, I've pulled up to other Toyota dealerships in my Honda and have literally been made fun of and ridiculed by the salesman for driving my Honda to the Toyota dealership. I was also treated poorly when asking for directions to the Parts Dept. when the salesman realized I wasn't going to purchase a vehicle at that time. The funny thing is the Honda belongs to my daughter, and I personally love Toyotas' and would buy nothing but a Toyota. I've owned many Toyotas in my lifetime but I digress this is a great dealership. I really felt like they were looking out for me as a Customer.

I had a 9:15 appointment on a Saturday morning. Showed up at 9:00, checked in. Was told to pull…read moreinto the middle lane of the Service Center and that my service advisor would be with me soon. I waited 1 hour, no one came to help me. All the while, cars in front of me, behind me, and next to me were being helped. They don't value your time. They say they prioritize appointments over walk-ins, but it's clear that they don't care at all. Wasted my time, my gas, and they totally disrespected me. Never coming here again. I hear the other Toyota dealerships in San Diego have better customer service. They don't know how to run a dealership. Would give zero stars if I could. Stay away if you're looking for service!

Brownfield Auto Auction - car_dealers - Updated October 2026

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