Little Sisters of the Poor St Joseph Home for the Elderly in Palatine has had the pleasure of calling Brown tree service their tree company for the past four years. There are over 400 trees on the 16 acre property. Ken the owner is a true professional arborist and is truly passionate about the tree business. He is knowledgeable of every tree and the specific care and requirements for each variety. He gets much joy out of helping pick the perfect tree when replacement becomes necessary. We usually hire Brown Tree for a day at a time and a five man crew shows up. They have had to take box elders down right along Northwest Highway and a pond on a slope which was very difficult but they made look easy. Our campus is riddled with silver maples that were probably put in because they are fast growers, but are not the most decorative trees. In one day, i'm always amazed at how much the crew is able to get down and everything cleaned up quickly. When they leave The property, you know it has been enhanced and looks more wonderful than before! Thank you Brown tree read more

I needed a large dying 45 ft tree taken down in my backyard and a big sycamore that needed pruned, cut back and shaped. Called the phone listed and talked to a real person (Mr. Brown) on my first attempt. We scheduled an appointment for the next day. Mr. Brown showed up on time, he elevated the situation and gave me what I thought was an honest bid. We ended up taking down 3 trees and grinding the remaining stumps. This company's equipment is top notch, clean and well maintained. A team of four professionals did the work statement in five hours. My yard was raked, and all the debris were removed. I absolutely recommend Brown Tree Service. I give them 5 prefect well deserved stars read more

Tree Removal We had a very old Oak that needed to come down due to pests. We picked Brown because they are the absolute best in the area. The company is professional and thorough. This was the 4th time that we have used Brown in over 15 years. They are knowledgeable in all aspects of tree health, trimming and removing. The crew was polite and thorough. There was no mess to clean up after they left and this was a very big tree. Brown might not be the cheapest company around, but they are THE BEST! They have all the equipment that might be needed, and a hard-working crew. I would definitely recommend Brown Tree Services read more

Brown had previously removed a huge tree for us and were very professional so we hired them to plant some new bushes. Ken was very helpful in the selection and the crew did a great job. My neighbor needed some trees trimmed and some vines removed from their chimney. They were concerned about hiring an insured company that used safe practices. I recommended Brown and my neighbor was very pleased with their work. I highly recommend this company John P Mount Prospect read more

We've used Brown Tree service for many years to trim our Huge Maple and smaller star magnolia. Always great results at fair prices.

Brown Tree Service was out to trim our trees and replace a broken cable on a very large River Birch. Perfect job as usual with a very professional crew. Everything was completed in one day and the entire area cleaned up. Very nice company that I have been working with for almost 10 years. read more

We've been using Brown's Tree Service for years. Their work is professional and priced fairly. The crews that we've interacted with have always been friendly and accommodating; and they've always left the worksite as good or better than when they started. read more

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Ken Brown is awesome and very responsive. We hired them to pull out thick evergreen bushes from around our whole property and take a tree down in 2019. They did such a great job that we recommended them to our neighbors looking for some bush removal and had some additional ones removed on our property. We talked to him yesterday and they were out today. Ken also recommended some tree trimming that has made our only tree look great. Would HIGHLY recommend; very reasonable! read more

I called on Thursday May 23rd to schedule an appointment for tree trimming. Mindful of the Memorial Day holiday weekend, I said any time after Mem day is fine for a visit. 9 days go by since my first contact, and without any prior warning, this dude strolls up to my door at 4:40pm on Saturday June 1 ready to appraise my tree. We have a newborn who was woken by the unannounced, unscheduled doorbell, and I was unavailable when he arrived. Making myself presentable to walk outside and greet "whoever was at my door" (didn't know it was even the tree guy yet), he introduces himself as Browns Tree service... I reply, why didn't you call for an appointment? He retorts, "oh I get like 900 calls". That's not a valid excuse...End of convo. I asked him to leave. I will be using Winklers Tree service. read more

Called Brown Tree Service for a large branch broken in a free in my back yard. The owner came out and gave me a very reasonable price to trim the tree and remove the branch. Job was done in a professional manner and cleanup was excellent. Highly recommend this company read more

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I have used Brown Tree Service for at least 15 years. I have used them to remove trees, plant new trees and bushes, do a yearly trimming and pruning to keep my trees healthy, and some cabling. Their arborist, MARTY, is the most knowledgeable person about trees that I know. They have the highest quality trees and bushes around. Their crews are professional, respectfu, and do a great job with cleanup. I highly recommend them! read more

We had tree damage from the recent ice storm, and one tree in particular was in bad shape. It was half dead anyway and we were considering removing it even before the ice storm. So we called Brown and Ken came out and looked over the situation the next day. He gave us an estimate and when we came to an agreement he had a crew over the same day. The crew was very professional. They carefully went about cutting down the tree in pieces. They were very organized, friendly and professional. They cleaned up the debris and not one spec of damage was done to the rest of the yard landscaping. I highly recommend Brown! read more

I have used Brown tree service multiple times this year. The first time, was two remove two 40+ foot pine tress from my property. Not only was the crew on time, they were also safe, knowledgeable, confident, excellent communicators, and cleaned everything up. Had them back a second time to take a tree down, remove the stump, and plant a tree back in it's place. Again, everything was perfect. I recommend Brown Tree Service without hesitation! read more

Was looking for tree trimming service for a few trees. Found Brown Tree Service in the yearly Best Pick Reports Guide. Called 3 times, each time leaving my contact info and work needed with someone who I felt I was bothering with my call. Seems like it may be an answering service. To this day I still have never received a call back from this company. I have found another company who answered, came out for a quote and did the job. I can't comment on the work they perform, as I couldn't even get ahold of them, but initial customer service is lacking. read more

Ken arrived at my house the same day we called to get help with a large Silver Maple tree that was damaged during an overnight storm. Two huge branches fell and partially damaged a neighbor's smaller tree. Brown's crew arrived the next day and cut up and removed the limbs. They also removed the damage done to my neighbor's tree. Ken recommended that I have them clear up some dead branches remaining in the maple. The crew finished in a few hours and my back yard appeared cleaner than it did before the storm. I was pleased that the company sent along with the work estimate proof of their liability insurance. I would recommend Brown's Tree Service without reservation. William Stewart Buffalo Grove, IL read more

Brown Tree service does a wonderful job pruning trees. This is the 2nd time we have used them to prune our huge pear tree. The men were very caring about the tree working quickly and efficiently . The men made sure that no branches were touching the house or hanging over the roof. They cleaned up all the branches that they removed from the tree. I will be using this company again. Looking forward to a harvest of larger pears next year because of the job well done this fall!! read more

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Good start, disappointing finish. I paid Brown Tree Service $5,706 to trim and prune six trees -- a box elder, a white birch, an apple tree, two Siberian elms and a silver maple. Most of the work was done in June. It went well until they got to the last Siberian elm. One of the limbs extended over a power line. I wanted that limb cut off to avoid any future problems. They trimmed half the tree, and left the other half untrimmed. Was told they would have to contact Commonwealth Edison to get the power shut off, and that would be a lot of trouble, and that they would submit a separate proposal to cut off the limb over the power line. They refunded several hundred dollars. Waited three weeks and got no proposal, so I hired another company to cut off that limb over the power line. They did not have the power shut off. Four months later, on November 5, Brown Tree called and said they would remove that limb over the power line the next day. No mention of shutting off the power. I said the work already was done, and the man on the phone congratulated me for taking care of it. A mixed experience with Brown Tree Service. Most of it good and professional, and excellent cleanup. But that last tree was left half done, and I had to find someone else to finish the job. read more

Marty came to look at our large maple tree and gave us an detailed explanation of the work that needed to be done. A crew of four came a few weeks later to perform the work. I couldn't believe how fast and efficient they were. They completed the job in around two hours. The yard was cleaner when they left than it was when they arrived. The entire crew was pleasant and professional. I will definitely use them again. I am very happy with the work that was done and will recommend then to friends and family. Invoice #29900 read more

We have had an agreement for over 6 weeks to do some tree trimming and a tree planting. Despite numerous calls(6) to request a work date, no calls have been returned. It turns out that when you call, you are just getting an answering service and "I'll send your message over" and nobody returns your call. Some of the phone numbers listed on the internet "are no longer in service"-- Including the number on the Better Business Bureau site. Hmmmm...if you are having work done, confirm the REAL phone number before the estimator leaves your home. Otherwise, you may never get a scheduled date or a return call. read more

A seamless process from start to finish. While I was still waiting for other services to call me back, Martin had already been to my house when he called me and was able to give me an estimate and talk through options on the phone. When I had a question he couldn't answer he swung by the house again. Ken did an excellent job in keeping me appraised of when the work would be done. The crew did a great job and an even better clean up. Highly recommended! read more

The owner recommends cutting down trees that we're fine, just to drum up business. If you really need to cut down a tree, have Brown's do it. But beware, he will try to convince you to cut down other trees just to make money. Last year he told us to cut down a great Maple. read more

My husband and I have used Brown Tree Service in the past and have always found them to be efficient, friendly, very competent, and competitively priced. Marty Brown came out to do the estimate in a timely manner, which we also appreciated. this past week, we had them remove some dead limbs from our Linden and Maple. Both trees are very old, and we've been trying to save them, by pruning heavy unwanted limbs, cabling, and shaping. The workers who were here this week were careful with the underbrush which is just starting to bloom. They also did a good job cleaning everything up - including the patio. We very much appreciate their all-round good service, which is often hard to come by. read more

Professional, courteous crew that went above and beyond our expectations. We would definitely recommend Brown Tree Service to anyone needing tree removal or maintenance. read more

We had Ken's crew over by us to remove two of the Canadian Cherry trees which had been infested with some kind of disease and to fix one of our tall maple trees with cable and braces which also needed some trimming from within. They got the job done really well, on time and on the money with utmost professionalism. Very happy with them and would highly recommend them. read more

This is the second time we've Had Brown Tree Service trim and/or cut down our trees and each time they did an excellent job. In both cases, we had very large silver maple trees, 60+ years old, that were hanging near or over our house. The workers very carefully removed branches and then trunk without any damage to structures or vegetation. This week they removed a large mulberry tree in a tight spot behind a tool shed and next to a fence and did so without harming our neighbor's vegetation, our vegetation or the toolshed. The tree trimming was also expertly done. These are arborists who really know what best for your trees. We felt the price was very much in line with the quality of work that was done. read more

Marty gave us a competitive quote on removing a huge (2+ story) ugly Chinese Elm that was encroaching on the garage. I couldn't get him to give me a specific day when they would come do the work, and they did come about a week and a half later than he originally estimated. When they did show up, they finished the whole project in about 3 hours, including clean up! Good price, efficient work, friendly crew. I would definitely use them again and recommend them. The big ugly tree is gone! Yay! Thank you! Invoice# 30651 read more

Brown Tree Service is a great company. Their arborist Miguel does outstanding work and is very professional. Brown Tree Service arrived promptly in the morning and were done trimming a river birch in about 2 hours. Very fair pricing considering they type of work of going into a high tree and standing on limbs. Trimming and clean up were all done great! Please keep up the good work! #29747. Thank You! read more

2 stars for responsiveness. If you live anywhere in the city don't bother, they apparently don't work in the city. I've seen other reviews from people on the west or south side and they don't go there, we're far NW side of the city, bordering the burbs and we're too far in the city. Would have loved to work with these guys given the great reviews everywhere. If they don't want to work in the city they should probably remove that from their service area on the website read more

Brown Tree Service has performed major landscaping on our property three times since 2010, with the last being this past June. Their services included large and medium tree and shrub removal, trimming, planting, transplanting, bed preparation, mulching etc. Arborist Ken Brown offered creative, exciting and beautiful landscape designs. To date, our landscaping is healthy and awesome...even the plantings from 2010!! Ken and his crew are professional, prompt, experienced, respectful, reliable and clean. They care about their customers. We highly recommend BROWN TREE SERVICE. Thanks for all your great ideas and services Ken! read more

Had Martin come out and explain to me why my maple was dieing. He is very knowledgeable and professional. After talking i decided to have the tree taken down. The crew came out the next week and did it. When they were done you never knew they were they the yard was spotless. I will be having them come out next fall ti put in a new maple!! read more

Called the 24 hour emergency hotline as we had a tree threatening our roof and cracking. Someone was going to call us right back. Only took them 14 hours to get back. Glad they're set up for real emergencies. I found Neighbors who called back within 5 minutes and came out right away. read more

I had a great experience with this company until they actually attempted to schedule a tree to be removed. They responded quickly and provided a quote ASAP. Upon signing and dating, I waited a week, which is standard, until Ken Brown called to tell me "we're doing your tree tomorrow." He was adamant that tomorrow was the day. Well tomorrow came and went with no sign of Brown Tree at my house, and worse yet, no call to let me know that they would have to reschedule. I left two messages with their answering service and still did not hear from them. Two days later I called and told them that the tree was still standing in my yard. Ken Brown called and was apologetic, stating that "he thought the work was done." He told me that they would come take down the tree early next week. I then received a call from him the next Tuesday, telling me that they would do the tree "tomorrow." I received a call from a crew at 7am on Wednesday morning telling me that they would take down my tree that day. Once again, the tree was still standing at the end of the day. I cancelled my contract with him after being blown off twice. It would have only taken one simple phone call each time to say "we're hung up on another job, lets reschedule." But there was zero communication. It was obvious to me that they were likely picking up higher paying jobs and squeezing them in at the expense of my contracted work. That's understandable, but you at least need to communicate delays to your customers instead of making promises and not delivering on them. Three people told me in separate phone calls that they were going to take down my tree and I'm still left with a dying tree in my front yard that remains standing because they can't keep their agreements with their contracted customers. read more

Just had a great experience with Brown Tree Service. Martin came out last year to look at our trees and make recommendations - he is so knowledgable about trees. We had a Serviceberry and Redbud tree that were both overgrown. When I emailed them to schedule, they came out 2 days later and did the trimming fast - the trees both look much better, were trimmed into a nice shape, and they did a good job of cleaning up afterwards. Will definitely use them again in the future. read more

My elderly mother contacted Brown, thinking it was a lawn service. Not only did the guy not correct her mistake, he quoted her $800 for a one-time trimming of the hedges on 2 sides of her lawn!! This did not include any other yard work. Ridiculous and terrible the way he was obviously trying to take advantage of a little old lady, thinking she would just pay that obscene amount. He also most likely thought she wouldn't know how to write a bad review online! read more

Over a year ago I had a new tree put in,however by the time spring came it was dead so I have been calling Brown tree service since probably April or May of 2019 to come and get the tree and put a new one in which was part of the contract I signed it is now October of 2019 never heard from him and still looking at a dead tree so honestly next I won't be calling this company. read more

Exceptional work trimming a couple seriously overgrown trees at our house! The team worked quickly and was very efficient! Cleanup was excellent! Jose even provided some advice regarding a couple of problems he noticed. It's refreshing to experience a team that was truly engaged, very positive and helpful! I will definitely use them again when needed. Good work and the trees look great! read more

They are #1 on Angie's List. Very Professional and they have great equipment. They mailed us the copy of insurance. They removed three mature trees and other junks around them. It was the end of the year and we needed to request to stop the power supply to ComEd. They guided us well in a timely manner. It was always a challenge to deal with the driveway use of the neighbors. We talked to our neighbor in advance but we had issues of the timing since they came at 8:00 am in the morning. They let my neighbor keep their schedule and removed their huge equipment out of neighbor's driveway when they needed to do so. They could have informed us about the schedule more precisely but our neighbor didn't want to changed their schedule any way. The owner also showed up and offered the use of a crane to speed up the process. Everything was done in two days and everything was taken away and cleaned. When you remove the trees, you need to get the permit from the village which may take forever. The village lady said in a week, but we called our village many times and obtained it at the last minute. You need to call J.U.L.I.E to mark the ground with flags. read more

I had a wonderful experience with Brown Tree Service. They addressed problems that other companies did not, such as the hollow parts of the trees that needed cabling to be more stable. They arrived on time with a crew that was efficient and professional. They left the trees looking fantastic, and the yard very clean. I had three bids for this work and they were half the price of the highest, and right in line with the lowest. I highly recommend them. read more

I requested a quote via their website. Arborist Martin came out within a couple hours. He gave me a quote and I received the "official" quote letter 2 days later. I called 3 other tree services. Brown's quote was higher than the others but since I have had them out before and their quote was very specific, I went with them. They came out the next week and did a great job. I highly recommend them! read more

We have used Brow Tree Service many times at the different homes we have had and love their service. They are always available and go above and beyond every time. Thanks Brown Tree! read more