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    Brown’s Chicken - Crest Hill

    3.0 (3 reviews)

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    McDonalds

    McDonalds

    2.2(48 reviews)
    0.4 mi
    •$

    Emma was so kind and amazing and even though they were very busy she took the time to help me with…read moremy order and get it out in a timely manner I really appreciate her

    ​If you enjoy a side of bureaucratic absurdity with your lukewarm fries, the McDonald's at Weber…read moreand Renwick Road is an absolute must-visit. ​My son and I are regulars here. We dine inside at least five days a week, routinely dropping hard-earned cash at this location. Because of my son's special needs, structure and routine aren't just preferences--they are absolute medical necessities. Deviations from the plan can cause immediate, intense distress. ​On our most recent excursion, having already spent $25 on our meal, we approached the counter midway through dinner to request a simple beverage refill. Because this location lacks self-service machines, one is forced to petition the staff like a medieval peasant begging the local magistrate for grain. ​The verdict from behind the counter? Request denied! ​When they claimed this was a strict "new directive" from the district manager, I naturally expressed some healthy skepticism. The young shift manager confidently countered with, "I can show you the text messages." Intrigued by this sudden offer of corporate transparency, I replied, "OK, show me the texts." ​Instantly, the bravado vanished. The manager became completely incredulous, snapped back with, "I'm not showing you any texts," and clamped down. It was a spectacular display of playground bluffing masquerading as professional management. ​With half a meal left and a special needs child on the verge of a completely avoidable crisis, I was forced to pull out my wallet and buy two entirely new drinks just to finish our dinner. When I calmly informed the staff that this petty nickeling-and-diming would earn them a scathing online review, the situation devolved from greedy to downright unhinged. The staff immediately accused me of "threatening their business." ​Let's be entirely clear: a customer stating they will share a factual, public account of their consumer experience is called a review. If a $25 order, a request for a refill, and being held to your own offer of "proof" via text message "threatens" your franchise's structural integrity, perhaps your business model is far more fragile than your ice cream machine. ​To management: Congratulations on saving 40 cents worth of fountain soda at the absolute guarantee of losing a five-day-a-week regular customer. Forthwith, we shall be taking our business elsewhere.

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    Brown’s Chicken - Crest Hill - chickenshop - Updated October 2026

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