Our salesman Clay and Manager Leon were absolutely great and brought a deal together that worked…read more I was able to purchase the vehicle I'd been looking for. Thank you Amarillo Mitsubishi.

Beware, this company is the biggest crook in the state. They kept my car two weeks and did nothing…read moreto it. And charged me $210. It was supposed to be under warranty. Then, wanted to do a tune up for $680. Beware

Cole, my service advisor, really took care of me and my business! True customer service and safe…read moreadvice is given by Cole and Street Toyota. Highly Recommended!

Have appointment, waited 20 minutes to get in. Sitting in hot parking garage. Ambassador saw me…read moreand ignored me there was 5 other people in there. Standing around talking. Finally one of the older guy said this guy has been sitting around for 20 minutes where's the ambassador at. Almost 2 hrs for an oil change. Better to go to jiffy lube or other 5-10 minute oil change places. Wasted 2 hrs of my day. Will never go back again.

This is a 5 star so far so good write up. My wife and I did business over the phone so as of yet…read morewe do not know how it will be in person. From what I can tell you the staff is polite, professional and easy to interact with. We are from San Diego and they had a vehicle that we wanted so we were willing to purchase out of state from their dealership. We had many annoying requests, but from the amount of money we were about to drop I think it was very reasonable. Salvador was very accommodating with our requests! Not once did he complain nor did he argue with us about those requests. He responded promptly and professionally. I'm used to dealing with pushy salesmen, but the staff here work at your pace! Hats off to these guys when it comes to doing business over the phone! Excellent to work with! We arranged a Pre-Purchase Inspection on the vehicle and they're more than happy to work with us on that. So far so good! I'll keep you updated after the 15hr drive when we get there and sign the papers. *7/5 update* Awesome... customer service is amazing. Wash and detailed the car, had a pre purchase inspection done on it. Garaged overnight before I drove home. They really treat you like royalty here. Salvador is the man! Thanks guys!

The service department worked on our new Grand Cherokee on a Thursday to replace a damaged tire…read more On the following Saturday, we parked in a handicapped space and looked for our placard in the center console as per our usual habit, and it was gone! Some at the dealership had stolen the placard!! My husband immediately called our salesperson to investigate. Sometime later that day, he called us and stated that we must have "misplaced" it!! Absolutely not! We always keep the placard in the center console when it is not in use. So, on Sunday, I sent an email through the company's website to the Service Manager, explaining our dilemma. Someone had stolen that placard and they had a thief working in their service department. I did hear from their "Business Development Coordinator", translation office assistant, who very kindly said she would make sure my email would make it to the Service Manager's desk. After a couple of days and a couple more emails from me, I finally got a call from the Service Manager on Wednesday claiming to have no knowledge of the incident. This was the first time he was hearing about it! Geesh, what a liar! So, now, after all of my emails, I am dealing with thieves AND liars. Couldn't someone just own up to the theft? Apparently not! Couldn't someone just apologize? Apparently not! Needless to say, we won't ever go back to this worthless dealership.

I had such and amazing service time with Arthur . We was traveling from Texas back home to Colorado…read moreand our truck decided to brake down on us and they took us as and emergency vehicle service and help us in so many ways . we was blessed with such a professional service from Arthur and we are very thankful for everything he did to get us home and back on the road. I recommend them 100% they when out of there way with helping us out so much . Thank you so much.... and God bless this beautiful souls that help us this last few days !!! we truly appreciate you guys .

I am writing to share my recent experience, and I strongly advise you not to trust this dealership…read moreor anything they promise. For the most part, it is all lies. The only person who was honest and helpful was the sales manager. Everyone else promised me the world to get me to buy, but completely left me stranded once I signed the contract. Even the full-time leading salesman, Roy, screwed me over. Supposedly, he left right after I bought my car and no longer works there. The customer service here is horrible. If you need anything, I highly recommend going to Dumas Ram and Dodge instead, as they actually treat you nice.

This is vehicle #6 from Cross Pointe & we've had nothing but great experiences with this crew. The…read moreguys are always very friendly & helpful, they've gone out of their way to make things work for us. We will be back when we're looking for our next vehicle.

So I bought a used car from Cross Pointe a little over a year ago. I spent 15,000 in cash for what…read moreI thought was a well-priced used car, with the only issues being a damaged console and a minor oil leak. However, when I went to pick it up, we discovered a rattle, which they told me they would pay to repair and sent me to a Kwik-I-Car. I was there all of ten minutes before the mechanic told me they couldn't do anything about it. The rattle was still there when i took the car to the dealership to get the oil leak fixed, and they told me they would get that fixed as well, no charge. So I sat for three-four days without a car, but thought it was fine. Then a check engine light came on. Que about a week of no car as they fixed all these issues. Then I went to pick it up, and Wallace the sales rep tried to refill the windshield cleaning fluid, only to discover the reservoir was badly damaged. So I have to get that fixed. I thought that was the end of it until today, when i tried to get my car inspected, only to discover that the horn had no wires connecting it to the steering wheel. I literally have been driving a car that is legally unable to pass inspection. I don't know if these guys just don't use good mechanics or are intentionally ignoring things, but being told "it's not like we haven't put any money into it" when i spent 15,000 of my own money doesn't feel great.

Very helpful! They are quick and efficient and very helpful!…read more Junior helped my Mom get into the perfect vehicle! They made the trade and purchase very seamless. Thankful for their customer service and willingness to get the right amount for the new vehicle!

We had an incredibly frustrating experience with Mazda Amarillo. From the start, the service was…read moreunprofessional and misleading. We received not 1, not 2, but 3 different buyers receipts with 3 different dates of purchase once the paper plates expired. How convenient. Then they came up with the excuse of there being a lien on the car, hence why we couldn't get registration. Well, not according to the DMV, there wasn't. Rude Receptionist: The receptionist was disrespectful and unprofessional. When asked about the status of my registration and plates, my girlfriend was called "stupid," with the added comment, "Do you know how to read?" This kind of behavior is completely unacceptable. Maybe if the incredibly elderly receptionist would stop printing 3 buyers receipts with 3 different purchase dates, she would actually know the 60 days were up. Conflicting Information: we received multiple contradictory explanations about the registration process and the status of my plates. Our salesman told us one thing, and then another (who we believed to be the GM, with the fake gold chain) told us something completely different. It was confusing and unhelpful. It wasn't until the bank got ahold of the dealership that they decided to hand us some registration. I expected far better treatment and transparency, especially when we bought 2 cars totalling 45k that day. I would not recommend this dealership to anyone based on my experience. I hope they take customer service seriously and address these issues for future customers

My husband and I have bought 2 cars from here and I was very impressed with their customer service!…read moreThe day after we bought the cars our salesmen called me and thanked me again for buying the cars and said if there is anything we need to not hesitate to call. We also got a free oil change when we bought our Kia and I got a call from the service department lady the next day and she thanked me personally for using them and told me to have a great 4th of July weekend. I thought that was so nice for them to take the time and call and thank us!! I've also gotten follow up calls from them and they were just making sure we were enjoying our new car!! Thank you Petes Car Smart!! Y'all are awesome!!!

They had my car all day regardless of an appointment it sat there untouched for over 5 hrs. They…read morefalsified the paperwork saying they fixed the windshield wiper spray in the back and it still does not work. I hate that it's the only Kia in Amarillo. They are so rude there and the manager is no better when you can get a hold of him.

Worst service I ever had and sales manager is a damn joke bought a Buick and they never offered to…read morereplace a chipped windshield and said they don't repair such items don't waste your time or money on this joke of a company

Service department sucks Passing thru from Louisiana had a…read moreproblem with Def system. Was there at opening. Explained to service guy if he could at least check with computer. He replied he could not even touch it for 3 days. They didn't even try to help

My entire experience with this dealership was flawless. I walked in cold, off the street with a…read morespecific ask. Find me a vehicle for $6k. I wrecked my 2024 Kia Telluride and insurance could not even pay off my loan so I was just booting this out of my pocket. Levi at first said there wasn't anything close to that .But as I thanked him and started to walk away, he asked me to wait while he checked "the back fence." Vehicles they would not normally sell to the public because they needed too much work. He had one that came close to my price. I asked him for the CarFax, because there was no point going on if the vehicle was too far fine. But he had the report and it had only one collision where the airbags did not deploy , so it was minor damage. The car had 120k miles, which I did t mind because I had been looking stones with more than that with my price range. Honestly, the "cinnamon metallic red " Ford expedition was beautiful . Had some flaws on the inside, needed some mechanical work done. But drive absolutely fine. Would get me from point A to point B . Josh worked with my cash financing options later that day. The vehicle had to pass safety inspection to go off the lot which meant the dealership bought me two new tires and new brakes. What they did not have to do was detail the whole vehicle beautifully and fill it to the brim with fuel, then have it ready exactly when promised. Two keys and I was off in my new, old 2012 ride that looks brand new.

I have a service contract with another company. That company would not approve any work being done,…read moreexcept the free oil change. My engine light and tire pressure light was on. I took it to them for repair trusting them. They did the oil change and rotated the tires. I was told I needed a brake job, which the service company would have honored. Ford said, no you don't need one.. ok. So 1 tire pressure light was not working. They did an oil change. Not sure they used the synthetic oil or not.. sick of it. 4 days later, they deliver the car... Oil change, Free, rotate the tires, $8. Engine light off, tire sensor light on still. I'm driving the next day, engine light comes back on, and now 2 sensors are off. I had a gut feeling!!! I moved from another state and always used my Ford dealer service.. never a problem.!!!!!!!

The service department was outstanding. We broke down 100 miles from Amarillo and got towed in on…read morea Saturday afternoon. Our truck was evaluated by Monday afternoon and repaired by Wednesday. The communication was excellent and we were made to feel like their best customer. I would definitely take my vehicle there for service and highly consider purchasing there as well if I didn't live 400 miles away. David F

We broke down on the I40 second day of vacation. Our truck was towed on Monday afternoon. The…read moreservice dept looked at in that day. They discovered it was the fuel pump. Had us back on the road Tuesday by noon. Will be forever grateful for the team at Tri-City. We only lost a day.