DO NOT USE THIS COMPANY! Half the time no one answers their main phone OR the emergency line…read more Phone's mailbox is full so you can't even leave a message. Septic alarm was going off and after several attempts finally got someone to come out. He drained the tank (so he said) and said there's a problem with the pump and they'd be sending someone out to look at it. After 24 hours the tank was full again and alarm was going off - 24 hours? I have a hard time believing a 1500 gallon tank would fill in 24 hours so essentially they charged me $505 for a service they didn't provide I believed. After a few days of trying to reach someone I finally was put in touch with the gentleman who runs the place. He said he didn't know anything about my house or situation despite him being the one who's in charge. I explained what his employee said and he said he'd figure it out and call me right back. All while my alarm continues to go off and seep sewage into my yard. I'm now a month+ past this and I'm still waiting for that call back. I called another company and while completing the job Hines was supposed to they confirmed the tank had only been partially drained, just enough to access the pump and floats. Needless to say I paid these crooks $505 that I ended up having to also pay another company to do the job correctly. DO NOT USE THIS COMPANY (If you're even able to get a hold of them).

I have utilized C.S. Hines for nearly five years now. Everytime I have called I have received same…read moreday service, their staff is knowledgeable, hard working and have always been friendly. This is what a company should be. The continue to earn my business.

Have you been feeling like Uncle Ernie in Christmas Vacation? "Shitter was full!" MDM Septic is the…read moreplace to choose! Do not look any further, these are your people. Just get it done. After calling several places, speaking with numerous people, getting quotes, availability, and options for a solution, I thankfully came across Anna Prescott at MDM Septic. She was a breath of fresh air (amidst a smelly situation). From the moment Anna answered the phone I was met with courtesy, professionalism, respect, & empathy towards the issue we were having with our septic. She answered every question I had and scheduled an appointment for us the same week. I was anticipating one worker & one truck sometime between 8-10am. As a heartwarming surprise, there were 4 workers, including Brian Daniels (Project Supervisor) there before 8am and the job was done in under an hour. There is a cost associated with any service so an investment of some kind is to be expected. They aren't gonna pump your crap for free- nor should they! The price they offer is reasonable & BETTER than many other companies in the surrounding areas, yet the level of professionalism and value this team provides is unparalleled in the industry. From start to finish Anna & Brian are ready & willing to make sure the "crappy" jobs are handled & handled with the utmost care. I cannot thank or recommend this sister/brother team enough. You'll appreciate them as much as me and my family do. I'm sure of it. Call them.

Excellent service! Prompt, respectful! Took 1 day from my calling to get the service we needed!read more

If I could give negative stars I would…read more This company is complete and utter garbage. We've lived in a house with a septic for 5 years and have used a few different companies to pump our tank depending on their availability. We used this company a month ago to empty our tank and their employee did not put the cap back on after pumping. We usually need to pump our tank once or twice a year. It's been a month and it's already full again because the cap was left off and rainwater and leaves have filled it back up. We discovered all of this on Christmas Eve and I called and left a message. We left our house to stay with family so we could shower and go to the bathroom and decided to call them again the day after Christmas so they could enjoy time with their family. We called today to have them come out and fix their mistake and the women who owns the company was incredibly rude. She has refused to waive the fee for the pumping, claims that the amount of rain we've had this past month is the cause including that my system is older and the drain fields are inefficient. Except this isn't the most rain we've ever gotten (anyone remember hurricane Matthew?), my drain fields have never caused our tank to fill up in less than a month, and the age of the system doesn't matter if the system still works. It was absolutely because of their carelessness and now my family gets to pay an exorbitant fee for their mistake. I will never use this company again and I will make sure to let everyone know that they don't take responsibility for their mistakes. Buyer beware. This is not a reflection on the tech but on the company and how they handle mistakes. After we called CS Hines, there was a clog in the pipe because the cap was left off.

They came out the next day to fix a toilet and sink problem at my mom's house she let go on for…read moreyears! Pricing was spectacular but more important the Technician, Eddie, was very kind and professional. Highly recommend this company...and I'm super picky!

very professional plumbers. competitive pricing with out the franchise cost. cheaper than all of…read morethe name brand companies I called.

Call to ask some questions about my well that was installed by him he was very abrupt and not very…read moreinformative. If I had the choice I would not use them for Builder chose him so I have no choice

very poor job. gave him a lot of business but will NEVER do it again…read more 1. Mark Stuart is a VERY rude person. He is unprofessional when he talks with you. Complains about everything. Is very nice when he needs the job but after that is a completely DIFFERENT person. Take my advise and avoid him! 2. Follow up service is very poor. Job left unfinished. Left pipes sticking out of the ground all over the place. Created a outdoor ( ugly faucet ) in the middle of the walkway. Garage inlet to the water tank was leaking and flooded the whole garage. Irrigation heads were running all over the place. Irrigation heads were broken and he would not come in to repair them. Said he has not time to meet or repair anything ( he is too busy) .

Started on time and did a GREAT job replacing my main water line…read more Thanks Mr Richardson

Decent service, but some room for improvement!!!!!!!!!…read more I used Richardson Plumbing for a recent job and had an average experience. The plumber arrived and completed the work, and the issue was resolved, which I appreciate. However, the appointment took longer than expected, and communication beforehand could have been clearer. The pricing felt fair, but I would have liked a better explanation of the work being done. The service was professional, but it didn't stand out as exceptional. Overall, Richardson Plumbing gets the job done, but there's room to improve in communication and efficiency!!!!