Once again these guys have saved me and my plumbing issues. My water heater cracked and they came…read moreout same day and replaced it. I can't say enough nice things about this company! They really know what they are doing and I am confident that I am paying for quality work. The technicians are always friendly and quite knowledgeable. They are my go to plumbers!

We noticed the plunger in our master bathroom sink would not close to fill the sink…read more We contacted the business, and they were very responsive and made an appointment to come within 48 hours. They diagnosed the problem and gave us a couple of options. We decided on purchasing our own hardware and having them install. The technician was on time and had everything to complete the job. He was in and out in a very short time leaving it professionally finished.

No show. Was told plumber would be here between 9-10pm. Waited till 1130 pm and no communication…read morewhatsoever from the plumber. Called company 3x and it was a answering service. Was told plumber would call this 3 separate times and not one word. Still nothing from plumber and it is 830 am. Will never call this company again and I would not recommend anyone else to use them. Terrible customer service.

They came back 3 times and never corrected the drain line blockage problem. I called again and was…read moretold to call back on a Tuesday as they were closed for Memorial Day from Friday evening until Tuesday. This involved having to pay 2 other companies to correct the problem before my original problem was resolved. They did not check their work if they had their would have been no problem.

Submitted for service 4 days ago and they were able to get someone out to be easily. Pat was a true…read moreprofessional from the moment he arrived. Gave a quick diagnosis of what would need to be done and after a few signatures was off to the races. He was very efficient and completely my task in about 30 mins. He was very polite and helpful ensuring any and all of my questions were answered. Highly recommend this company.

I wish I could say I had a good experience with A1, but unfortunately, it was nothing short of a…read morenightmare. I called them for an urgent underground service pipeline water leak, and after a $90 "service fee," I was hit with an additional $225 inspection fee--something they failed to mention upfront. So much for transparency, right? The total ended up being $315 just for someone to look at my property. If I had known about these hidden costs, I would've gone elsewhere. The technician, Lee, was knowledgeable and found my leak, but that's where the positives end. The company's communication is a mess. I was told the job would cost $8.3K which he failed to show me official breakdown costs and I'd get my $315 refunded if I went ahead with the repair. Spoiler alert: I never got that refund. After the job was done, I found a competitor who could do the same work for around half the price, so you can imagine how I felt about spending that extra 3K. I probably would have got better costumer service too, anyone would be better than A1. I found myself scramming around billing errors, including a quote with my name misspelled and incorrect details. There was a complete lack of professionalism, and nobody bothered to confirm even the most basic information. The job itself was an even bigger disaster. Tim and Alec, the manager and technician, were clearly skilled but completely lacked basic customer service skills. They told me the project would take 3-4 days, but it dragged on for over two weeks due to lack of communication. And don't get me started on the shoddy work--my driveway was completely torn up for a week. They left their dirty handprints everywhere on my wall and the hacking and slashing of my walls and floors wasn't exactly the "clean" work I expected for the price I was paying. The holes they left were so poorly done that I could see outside from inside my house. Also If I hadn't insisted they at least patch my outside holes up FULLY, I'm pretty sure I'd still be looking at the great outdoors from my living room. The lack of attention to detail is astounding. And now it's my responsibility to fix it as they don't do drywall/flooring repair. Communication was nonexistent. After the leak was fixed, I was told cement would be poured to refill my driveway, but no one ever followed up on when. I waited three days with NO COMMUNICATION. Until I had to call Tim, who was uninformed that my inspection had already passed. Then, after the job was supposedly "complete," the backfill was poorly done, and they left paint-job& debris all over my driveway. They left my yard a mess and then told me it was my job to move the bricks around the new valve box they installed. I'm paying you to handle everything--why is this my responsibility? Unprofessional. To sum it up: the job was overpriced, the costumer service and satisfaction was awful, and the communication was non-existent. Sure, the leak is fixed, but I'm left with a bigger house mess and a bill I regret. Do yourself a favor and get multiple quotes before considering this company. I won't be calling A1 again, that's for sure.

**STAY AWAY**…read more Requested a quote for disposal and faucet replacement. This person was the first to respond and very quick to set up an appointment. Requested $89 up front to secure appointment. Day of the appointment came and I texted to verify arrival. I received no response. I tried to call the number I was texting. It clearly went to this person's phone; however, it immediately went to voicemail. It has been a week since I've received any communication. I've asked him to simply send the money back, but I'm sure it's long gone. DO NOT USE THIS BUSINESS.

Unprofessional, unreliable, and unresponsive…read more Scheduled service to install gas shutoff valve via Yelp. Did not show up. Plumber called the next day around 4PM, sorry he didn't get the Yelp notice until the next day. Asked if I still need service and said he was available now and his GPS was 29 minutes away from my address . Half hour later or so I got a text asking to send a pic of the current piping so he could get the right valve. Sent a pic, including a yard stick for perspective Over an hour later a plumber named Jason finally shows up, looks at the gas line and says he has to go to "Big Box Store". "Big Box Store" is about a 10 minute drive. Forty five minutes or so later Jason returns and tries a couple of valves. A few minutes later Jason tells me that I have old pipes and the valves don't fit. He has to go to a plumber supply store to find an adapter. At this point it's after 7PM and Jason says he will have to come back tomorrow afternoon. Jason snips the female adapter off the existing flex tube for reference. Then he says to pay him half the quote now and the other half tomorrow. So I get my check book. Jason balks and says he can't get to the bank anytime soon, can I pay cash. I ask for a receipt, expecting some kind of professional receipt. Dude tears off a piece of paper and writes in pencil how much I paid, how much I owe, the date, and a scribble that I assume is Jason's signature. Jason packs up his tools, but not before asking which tools are his and which are mine... Around noon the following day, I sent Jason a text asking if he found the right valve. Jason texts back thanking me for reminding him. A few minutes alter Jason sends me a text to send him a text when I get home from work.. When I left work, I sent him a text that I should be home in 20 minutes. I get home and had not received a reply so I call Jason and get no answer. A few minutes later, Jason sent a text that he will be there shortly An hour later I call for an ETA, again no answer. I get a text that he hasn't forgotten me, but needs to go get fuel. It doesn't take an hour to go to the gas station. An hour after that, Jason sends another text that he will be a few more minutes because he is trying to figure out how to get fuel. After another hour, I called Jason and this time he actually answers. Sorry bud, I don't have any diesel or any money for fuel or smokes. Can't get out to there tonite. At this point I'm not too pleased and remind Jason that he's not the only one without any gas. He turned off the main last night so I don't have heat or hot water. I paid in cash last night. How you does he not have any money for fuel? Eventually, Jason is like "Alright man, I'll go to 'Big Box Store' and pick up a valve". So I had to remind him about going to look for the adapter. I got the feeling that Jason had totally forgotten what happened the previous day Oh yeah yeah yeah, now Jason remembers. So he doesn't have a valve or an adapter, but he does has a cap. He'll be out soon to put a cap on the open gas line in the kitchen. Then Jason laments that he might run out of gas but he will be out soon. Needless to say, Jason never showed. I think he realized a gas valve was more than "The Master Plumber" could handle. So he cashed out and left me literally in the cold Stay away from this guy.

What I thought was a good honest business man turned out to be a disrespectful crook. He performed…read moreseveral services our property. The last was a pretty big job. Less than two weeks after the job the same problems are happening. When he old is what he did would fix the problem. When advised of the problems he said his work had nothing to do with it. Then when the same problem occurred again he said he was too booked to Followup when we now have two non working toilets, water shooting out the clean out in garage. This is after having our pipes redone by this business, having our main hydro jetted, both toilets snaked and more. His response was so rude and disrespectful I was so taken back. I will have another company look at the wok he did and will pursue legal actions if he was negligent on our job. Don't use this guy! He doesn't guarantee his work. He thinks giving you a discount means he can treat you disrespectfully and do shotty work.

Shawn was efficient and went above and beyond with his work. We hired Shawn to hydro jet our roof…read morevent due to a blockage in our line. Not only did he do this quickly, but he worked around our needs. When we let him know we put our dogs out back, he was happy to get to the vent from the front yard. Shawn then snaked our line after the hydro jet just as a second precaution. And to our surprise, Shawn even cleaned our sink which had sitting water and gunk for multiple days. Shawn was extremely well priced and I would hire him again tomorrow. Would recommend to anyone needing plumbing help! We were able to get a quote from him in a matter of minutes. Give him a call for any plumbing needs!

My son called them to come out to fix the faucet outside they came around about 8:00 that night and…read morethey left about 10:30 they said they would be back the next day to fix it they call my son around about 4:30 the next day and said that they was finished and that it was fixed so my son paid them for $400 the next day it was still leaking so my son texting and they didn't text him back so I'll text them and they told me that they was going to come out that Friday they didn't show up that day so they text me and said we're going to show up Saturday they didn't show up Saturday so they say we will be out Sunday to fix it they didn't come Sunday they going to tell me they told me Monday so they still haven't fixed it so if you know anybody that need a plumber make sure it's not there because they are scammers they don't do a good job they lie about coming back out to fix it

From the owner: Licensed & Insured. 24/7 Emergency Services. Affordable Rates and Specials. We Never Charge…read moreOvertime Fees. Workmanship & Parts Guaranteed. Request a Free Estimate. Visual Consultations Availble Upon Request. Multiple Payment Options. Family Owned and Operated. Servicing your local area since 2017.

Contacted Sean to temporarily move and cap a gas line in our crawl space so that joist could be…read morerepaired. spoke with John and explained what I needed done. He understood what I wanted done and asked several questions about access, existing pipe, other gas appliances etc. Him asking questions and explaining what may need doing gave me a sense that I contacted the right company who was familiar with working on gas pipes. Sean came by to look at the pipe a few hours later and promptly completed the work then. He will return to reinstall the pipe after the joist is repaire. No payment until then. Great experience and very professiona.

Requested all plumbing in our home be routed in anticipation of many people stopping by after a…read morefuneral. This is the second time we've used Sean, he is efficient and does a great job.

I called this company for Drain cleaning services. They didn't have anybody the day I called but…read morethey made an appointment with me for the next day. The next day came and went they never showed up. I called the office and according to the office manager she claimed that no one had ever made an appointment. I don't think this Company's got their shit together.

Outstanding Job by Matt! This guy would not give up on a very tough clog! Have a very old house and…read morehe had to get creative in order to have his equipment even reach it (it was almost at the street) Very reasonable priced and very punctual! Thank you so much!!!

Had a clogged sink, which required snaking. Quoted 150 but clog was more in-depth, and was charged…read moremore, perfectly normal. The first day cost me 300, then said he had to come back the next day which cost 300 more. Was some shady pricing. In total cost me $600 and the drain was still clogged. Called the rotor-rooter company after 5-star plumbing and the guy unclogged it in 10 minutes which cost $420. I would not recommend 5-star plumbing, I believe the plumber to be inexperienced and slightly shady in pricing. Stick with the pros Reply to owner: I see you changed your first reply which is fine ( in photos). If you no longer wish to refund me. To reply to my issues: you said a price via text of 300 dollars then sent me and invoice for $360,( in photo) citing you checked the pipes. Only after being confronted with the issue, did you come up with "I went over the rental time for the snake, therefore I would be charged" This is my issue, besides another company coming in and resolving the issues in less than 30 mins. You told I had a collapsed pipe in the front yard (photo), to which roto-rotor found no evidence.(photo)

Worse service and crooked plumbing service ever, very shoddy and shady business. It's ran by a…read morehusband and wife team that essential want to get quick money and move on without fixing the problem. They also run under Underbudget plumbing name. Be ware and save your $$ and don't use them. Our management company has used multiple contractor in the past and this is a worse one. We love to support small businesses but this one is definitely a very shady one.

I called and spoke to a friendly woman. She told me they were backed up and could not come for over…read morea week. I said no problem I could wait. I scheduled my appointment. However, then they Did not show for scheduled appointment or return call when I called them.

They quoted me verbally 1,500.00 for water line replacement if they found it to be polybutylene…read more(Quest) pipes. They found quest (polybutylene) and they only did a patch job & charged me 1,000.00 for said patch job when that was not what we verbally agreed upon. I will never refer them or use their services again.