I recently went to their downtown location and it was quick and easy. They do accept walk in's…read morewhich is highly appreciated it. Definitely will be coming back !

I have been here twice and the first time it was okay. She cleaned my eyebrows up nicely, but the…read moresecond time was horrible. My second time was this past Saturday and the person who was threading me was very hesitant. She was going slow, which is fine, but she kept tugging on the thread and there were multiple times where she had to tug super hard to get my hairs out. I've been getting my eyebrows done for years and never had this happen to me. While it was painful, I told myself it's fine and she must be new. Today after I showered, I noticed in the mirror that she had taken out CHUNKS of my skin and that the area underneath my eyebrow had started scabbing. I do not recommend this place at all.

Eye brow threading was fine. Disappointed in my lash lift and tint for the price :/ some bent…read morelashes weren't lifted correctly

Akriti always does a great job and provides kind, professional service. With an appointment, I…read morerarely have to wait more than a few minutes and usually I'm in and out in less than 10 minutes for eyebrows. Her expertise does come at cost, though- it's $21 pre tip since her recent increase. Worth checking out if you're in the area, as it may become your go to spot in Boston!

Came back for a brow lamination and lash lift/tint. It was my first time for both and I was super…read morehappy with the results! It gives an elevated look while still looking natural. Getting ready in the mornings is so easy. She even came early to squeeze in an appointment with me due to my busy schedule. Thank you again Hana!!

I found Hana here on yelp and was not disappointed when I saw her for my threading appointment…read moretoday!! Her studio is very conveniently located in the Seaport and easy to find especially with the directions on her site. Her suite is so beautiful and clean! Hana walked me through exactly what she was doing and made sure each step along the way I was happy with my brows. I'm so excited to go back again and definitely try some other services she offers! Checkout was super easy on the iPad Hana had it was such a seamless experience overall!

KK is the very best at doing nail designs I would not trust anyone else she is extremely talented…read moreand good at what she does everyone is super friendly and such a cute place

Nail Tech KK at Pastel Nail Studio is TOP TIER! I wouldn't trust anyone else with my nails! The…read moreattention to detail, creativity, and quality are unmatched. If you're looking for a nail tech who truly knows what she's doing, KK is your girl!

I've been here about 3 or 4 times. I wish I lived closer. They are excellent. I always leave…read morefeeling more beautiful

My eyebrows were in need of help. I have always been a fan of threading versus waxing. It's…read moreextremely hard to find a place who does a really good job with threading. This place does it exactly how I love it. I found this place through their wonderful reviews on here and it did not disappoint!!! I had a gap in between my errands so it was extremely last min. She said she was booked but I can come in and she will try to fit me in between clients . Parking is extremely difficult here as this is in the south end area. I had to park at a meter on Washington st and walk a street over. Which is not bad at all. This place have earned themself a new long term regular. This will be my go to place from now on!!! Thank you girls!!

Great atmosphere! Pricy, like every other salon nowadays!! I got a partial foil and cut (plus…read moreToner). Came out to $300+. The stylist I saw was Kathleen, I believe?! And although she couldn't see the vision of what I was going for, she nonetheless, did a very nice job and it still came out looking beautiful. I would definitely recommend this place! Oh, and also, I was 15min late, and she still took me, which I'm extremely grateful for!!!

I had an absolutely TERRIBLE experience here. I asked for a full highlight to lighten my already…read moreblonde hair but instead, it was toned darker than when I walked in. When I voiced my concern, the stylist decided to strip the toner and all color -- including my natural color from my hair. This completely removed all dimension and left my once-beautiful blonde hair orange and yellow. No professional stylist should ever resort to stripping color like this. A few glosses could have easily corrected the tone -- and that's exactly what a far more qualified salon did afterwards. To make matters worse, after seeing the damage, they still suggested I come back in for a highlight... as if further bleaching on already stripped hair wouldn't cause serious harm. Anyone with basic color knowledge knows that would completely DESTROY the hair. I didn't have time to cancel the appointment, and I was STILL CHARGED for the service that left my hair DAMAGED. I left with broken strands, lost years of carefully maintained color, and a completely compromised hair texture. Some of the stylists here clearly lack the experience needed for proper color treatment. PLEASE do yourself a favor and stay far away. This was disappointing, frustrating, and deeply upsetting.

I have been a customer of this salon for over six years, and I am honestly shocked by how little…read morethat loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service.

Me time is very important. So right after my haircut, I then made an appointment for a manicure &…read morepedicure. Walking up and down Seaport Drive, I would always see this really cute nail salon and always wondered how nice it would be to just try them out one day. A well established business can be reflective on the way their restroom looks and also how clean it is. Winter's in Boston is freezing cold, one of the coldest temperatures I've ever been in, and I really needed to use the restroom before starting my hands and feet. But back to the services, it was excellent! Exceptionally clean facilities, well decorated shop, prices are reasonable too. As usual, the pedicure was done first, followed by the manicure. It seems that there is a nice flow of customers/clients who frequent the shop. There are more services available than nails. They also do brows and lashes. Besides walking out with clean hands and feet, you're always treated with a light hand and foot massage. I'll be sure to come back again in the future!

Jill Miller is a bonafide skincare goddess! It all started four years ago when I embarked on a…read moresearch for the best esthetician in Boston. I'd never had a facial before and I absolutely wasn't going to just randomly pick someone. Jill emerged as the solid front runner, so I bit the bullet and booked an appointment with her. The word on the street was obviously true because I still see her religiously for facials. From day one Jill felt like an old friend. Her warmth, kindness, and enthusiasm for her craft are unparalleled. I came in the first time with a hot mess of a face and not a hint of a skincare regimen, and without any judgment she launched me on the path of proper skincare. Your face is the most visible part of you, and since my skin is always finding new ways to misbehave, it can be a source of frustration and embarrassment. I'm so thankful to have Jill and her expertise on my side. Now, let's talk about those facials. They are nothing short of phenomenal! Each one is thoughtfully tailored by Jill depending on my skin's current needs, which shift more or less every time I come in. The arsenal of products she uses both feel and smell amazing. Not only does my face feel healthy and rejuvenated afterward, but so does the rest of me. It's a wonderfully relaxing and tranquil experience that I look forward to every time. When you visit Jill you're in good hands, literally.

Jill has helped me completely transform my skin! I started seeing her 3.5 years ago when looking…read morefor acne treatments that didn't involve harsh prescription drugs. Right away she impressed me with her vast knowledge of different treatment options and took on my goals as a personal challenge that she was determined to solve. She has gone above and beyond, researching new treatments, testing out different products and always adjusting as needed to find the perfect custom solution. Her peels, facials, lymphatic massages, and waxing have become essential parts of my routine. The icing on the cake is that she's an incredible person; warm, funny and thoughtful. Her treatment room is a cozy oasis in the middle if North End and appointments feel like hanging out with one of your best friends. Whatever your skincare goals are, you are in the best hands with Jill!