Well.... I have never been disappointed with the service Smita aunty provides me. She makes sure all her customers are treated as family first and then as customer.... I would recommend everyone to visit Brows art for the wonderful surprise and experience of world class hairstyling, brows and acne treatment!!!!!! Do visit her read more

Brow Art 23 - Hairstyling and acne treatment - Eyebrow Services Near Me - Racine, Wisconsin

The mom is amazing-- customer service focused, smiles genuinely, very friendly and skilled. I feel appreciated as a customer, don't mind spending my money there and am happy to refer business to her specifically. If I was just raring her I'd give 5+ stars. The adult daughter, on the other hand, fails to understand customers go where they like the service and that we don't have to choose to come there. Her demeanor seems like friendliness and smiles are not something she needs to bring to work and she's very unpleasant. Today she was apparently in the back when I arrived and the store was vacant in the front. I called out, "Hello", multiple times to no avail before letting security know no one appeared to be in the store. I even called while standing in the vacant store front with the security guard and no one came out. He was literally about to call the police (he didn't want to go to into the back room alone) and the daughter came out, with headphones on, seemingly annoyed we were there. I told her we were worried, she continued to ignore my words but I really needed my brows done so I stayed. When I paid I mentioned again, "You're at least glad we were worried about you, right?" And she curtly replied, "Thank you." I will ensure the mom is there when I go as I do not believe there is any service nearby like they offer. read more

This place is great. They always do my brows quick, and you can't beat the price. I'm in and out in 5 minutes. I always appreciate the little aloe massage on my brows when she's done. They feel and look so much better afterwards. read more

I've come here for years and always have the best experience. All 3 women that work here are very friendly and do an exceptional job. The older women who I'm assuming owns the store is so sweet and always greets the customers with such a warm manner and is always so gentle when doing her customers eyebrows. If it is your first time getting your eyebrows threaded I would recommend waiting for her to do your eyebrows because of how slow and gentle she is. I would never think of getting my eyebrows done anywhere else read more

I love the owner of this establishment. She is the sweetest person. However, I visited this weekend when the owner was out of town and the person (I am pretty sure it was the owner's daughter) that provided the service cross and bitter. I will always call and make sure the owner is available going forward or seek services from different provider. There is never a reason to be so rude to customers patronizing your business spending their money. read more

If I could give ZERO stars I would! First time here and as you walk in the ladies working are not very friendly. You do not get that welcoming feeling at all. What I found interesting is that they make you hold your eyes while they thread the eyebrows, she kept breaking the string and she did not remove all the hair below or above the brow. She mentioned that the last person that did my threading took too much off one side, which was odd. See I have not had my eyebrows threaded in over a year ( I kept them up) and I know exactly what they looked like before going here so I was scared to take a close look. When I got out to the car I saw that they were uneven, my left eyebrow had more taken off than the other one and I still had hair that was not removed! In fear of having NO eyebrows left I decided to not ask them to fix anything. Prior to deciding to try this place I had my eyebrows threaded regularly (moved and had a hard time finding places that did threading) and I never held my own eyes, came out uneven or left with hair still visible in the areas that are supposed to be cleaned up. This place is as joke if they think the are trained in eyebrow threading!! read more

I would give this place zero stars if I could. Let me start by saying I was a very loyal costumer at this place for about eight months, though they ladies were not very friendly they always did good eyebrows and real very quick and reasonably priced. My first bad experience is when the younger daughter did my eyebrow totally uneven and when I complained she told me I plucked them myself, it didn't make sense. I should have just stopped going back, but I started going back again because the owner really did do the best eyebrows. Everything was fine for about 3 months then I went back recently and had and awful experience. It was packed which is not a problem because they are very quick I patiently waited for the owner to be finished doing the girl in front of me eyebrows when I sit down in the chair all of the sudden she goes on her lunch break. Though I'm annoyed because it was my turn, I understand that everyone needs lunch breaks so I asked how long it would be and she said just five minutes I continue to wait for another 20 minutes for her, when she promised only five minutes, I wouldn't have minded if she took a longer break just wanted to be notified of that when she does come out she takes a pump a hand sanitizer and begins. Her hands reeked of food I'm pretty sure she did not wash her hands because I never heard running water. After she does them she tells me one eyebrow is uneven so I'm upset because I've waited for about 45 minutes for service then receive bad service that so I complained and they agrued with me telling me someone else in the past must have messed up my eyebrows when I've only been to this place in the past! after arguing finally they say " Well what do u want us to do about it" I say I'm not paying and they say fine if I have no money I can leave. Not only were they extremely rude but I'm a loyal costumer and they STILL treated me disrespectfully. Also this place is in an awful run down mall not worth the trip. read more