i called and talk with jeff made my appointment to bring my chevy trailblazer in to replace the…read morepart on my trailblazer that caused my check engine light on my dash to come on and stay on he fixed my suv very quickly he replaced the bad part at a very reasonable price i am a very satisfied and very impressed with jeff and with kelly they treated me very nice if you want your car,truck,or suv fixed right you need to bring it here to north gate auto service you will not be sorry you did i plan on bring my chevy trailblazer back here if i need any more maintenance or repairs of any kind i would give a rating of 10 out of 10 stars if i could

This is an honest place to get your car fixed. Good work and fair prices. They service and fix my…read moredaughter's cars, who are girls.

I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

I absolutely love this place! I am seriously more and more impressed every time I go there. Today I…read morewent in for an oil change and they even rotated my tires. How amazing is that! They totally saved me another trip.

Wish I could give them 10 stars. My husband's father passed away unexpectedly in another town and…read morethe LAST, the very LAST, thing we needed to have to deal with was a flat tire. A slow leak quickly went to a fast leak so in the middle of everything else we were trying to deal with we got the tire inflated and were able to drive it to Durham Tire. The staff there were AMAZING -- friendly, understanding, and efficient. They did a great quick job for us and got us back on the road, along with kind words about our loss. We have always received good service there, but they really went above and beyond this time. Their empathy and responsiveness was much appreciated.

I came here because the other Discount tire screwed up my tire sensors. I told them the problem and…read morethey knew immediately that they had put the wrong ones on the car. They got it fixed and had me on my way no issues. This is the shop you should go to if you need tires or other things. They were kind and considerate and I will be back to this location.

I made an appointment with this Discount Tire location on 4226 N Roxboro for 2:45pm on Apr 17. It…read morewas for a nail in another tire. I would have gone to the one on 4400 Fayetteville but it was much further away from my workplace, and I have no desire to return to the Wake Forest location again for a 4.5-hour service. The location at 4226 N Roxboro in Durham was closer than both. At 2:20pm, I logged in Discount Tire's Journey Tracker app that I was on my way. I arrived at 2:34pm. There was no wait line to the front desk. I was immediately helped by senior assistant manager Jim (according to his business card). After I described the issue to him, he asked for my car key and said he'd get me squared away. Unlike other Discount Tire locations, he did not accompany me to the car to show him the issue. At 2:47pm, I received an update on Journey Track app informing me that the estimated time of completion for my vehicle was 3:41pm. The waiting area wasn't crowded. At least three seats were available during my time there. However, the counter table had no seats. I needed to use the wall outlet next to it to charge my laptop. So I stood on my feet the entire time next to the table. The wifi was slow. A Google search took at least 5 seconds. Google News wouldn't load at all the first time but then loaded almost instantly the next time. At about 3:02pm-ish, my car was in the service bay. Five minutes later, I was informed that that tire had to be replaced. The informing attendant said that it would be replaced at no charge, which Jim confirmed another five minutes later. The store didn't have the exact model tire so they went with the closest one. All it cost was less than $10 for another certificate of free replacement, and subtracting the price of the original tire (the closest model tire cost less). At 3:28pm, I received a text notification that my car was ready. Within one minute, my car was parked outside and ready to go - the team finished ahead of schedule. I appreciated the great savings on the new tire. Service was good, certainly better than the Wake Forest location. There's one thing the N Roxboro Discount Tire team can do to improve my rating to "great": put seats at the counter table.

Terrie, who I believe is one of the service advisors at this location really took OUTSTANDING care…read moreof me during a really hard situation. consistently offered a high level of great service communication and interpersonal skills. This easily earned me as a new customer. I walked in during a busy time and he Got me squared away in less than 20 minutes. Great staff all around but I highly recommend not just the business as a whole, but this gentleman is Owner-operator material. Nothing but good things to say about my experience.

I visited this location because it was the closest store to me and I was simply trying to purchase…read moreone tire. I was not expecting the tire to be in stock, and I was fully prepared to place an order and wait for it to arrive. My only goal was to receive assistance with ordering a single tire. Unfortunately, the customer service I experienced was extremely disappointing. When I entered the store, there were two employees at the front desk, yet neither of them acknowledged or greeted me for several minutes. Eventually, one employee spoke to me and explained that it would still be a long time before they could even ask what I needed. At that point, I was already frustrated because my request was very simple and should not have required a significant amount of time to address. What made the experience even more disappointing was that one of the employees appeared to have no customers to assist, yet repeatedly walked around the store appearing busy and taking phone calls that came in after I had already been waiting. From my perspective, it felt as though I was being intentionally ignored rather than simply experiencing a busy period. I want to emphasize that I was not asking for special treatment. I only wanted to order one tire, and I was willing to pay whatever the cost was and wait however long was necessary for the tire to arrive. I would have been completely understanding if the store was busy or if the tire needed to be ordered. What I found unacceptable was the lack of communication, acknowledgment, and willingness to assist me. This was easily one of the worst customer service experiences I have had. A simple interaction with a customer who was ready to make a purchase should not have been handled this way. Because of this experience, I will be taking my business to Raleigh instead, even though it is less convenient for me. I would rather travel farther to receive basic customer service and assistance than return to a location where I felt completely ignored

I highly recommend this Sears Auto Center. This is my go-to for all things car related. The staff…read morethat greets and deals with the customers in the sales room are very friendly and helpful, which can't be said for every auto care service places. Usually there's someone working that has dealt with me before which makes the experience less stressful. For simple things like oil changes it usually only takes about an hour for them to get everything done. I've found their prices, including labor, to be competitive and usually far cheaper than places like the AAA Car and Maintenance Care Center. If this location fixes a problem, it's actually fixed and not just a short-term remedy that's going to wind you back in the waiting room a few weeks later. If they can't fix the issue, they're upfront and go over the issues with you and make recommendations, including suggesting others in the area that may know your problem or car a bit better. I always appreciate the time they take in explaining issues and don't think twice about anything they've done or recommend doing. This location also has weekend hours, including some on Sundays, making them convenient and customer-friendly. I've only had one car issue they've not been able to fix that gave me some grief and issues. They don't do state inspections, which is a bit of a shame, but overall the pros outweigh the cons.

This place is the worst Sears Auto Center I've EVER been to - the service sucks. You stand waiting…read morein the reception and you get no acknowledgement not even a "we'll be with you in a minute sir" and 15 minutes later when they get to you - no apology. It seems customer service & Sears don't know each other. I was told my routine oil change would take 2 hours because of the cars ahead - that's fine. But when I get back they now say it will be at least 3 1/2 hours at best and if that doesn't work then I should come back tomorrow. I think tectonic plates move quicker !! Stay well away - clearly as other reviewers have said - paying customers clearly interrupt their routine. When you look into the workshop the level of inactivity is obvious and there's a blatant disregard for Health & Safety compliance. Not one person wearing gloves or eye protection and I'm pretty sure that's required when handling oil & standing by tires being inflated.

I was initially hesitant to visit Mavis Tire and Brakes after an unfortunate experience at the…read moreGraham location. I'm happy to report that this shop operates at a noticeably higher standard. From the moment I walked in, both team members at the counter were professionally dressed, articulate, and welcoming. The shop itself was clean and well-maintained, and the entire staff was genuinely friendly. As a former automotive manager, I know firsthand that no two locations are the same--success ultimately comes down to the person running the store. Just as some McDonald's restaurants excel while others fall short, the quality of a Mavis location depends heavily on its leadership. My experience at this particular shop was outstanding. Manager Chris stood out in particular. He was not only highly knowledgeable but also took a genuine personal interest in my situation, making sure everything was handled with care and clear communication. I was so impressed that I would gladly drive from Graham again for any future service needs.

I received a great deal for a set of 4 (four) tires, when scheduling online. I was also met with…read moregreat customer service, upon arrival. I scheduled an appointment that I had to delay because my wheel lock key was missing. However, the shop allowed me to retrieve one from the dealership and accommodated me within the next 30 minutes to a hour, from my original appointment time. I appreciated all of their knowledge and willingness to help.

I appreciate being able to drop my car for service before Durham Tire and Auto Center opens, and…read morepick it up after hours if that is what my schedule allows. The professionals are kind to me, and show my car the love! They were referred to me by my colleagues. We trust them for mechanical repairs, as well as tire purchases and maintenance.

This past week I had my first experience with Durham Tire and it won't be my last. I came in to…read moreget a tire replaced after I had a blowout. They were great to work with and squeezed me in at the end of the day. Thank you for coming to my rescue!

I'm pretty picky about where to take my car not because I'm high maintenance but because I've found…read morethat places will try to take advantage of the fact that I'm a younger female who may not know the most about cars (yes, this has happened to me several times throughout the triangle) but it's really nice to know that isn't the case here! I've been here twice for several different things and George and his team were awesome. I was able to voice my concerns, be included in the conversation of what could be done and what's even nicer is they're right next to the downtown YMCA so I could work out instead of waiting inside. They have longer hours which is great when you can't take time during the day to get your car needs met; I mean it's so great that they're open till 7pm during the week! I've always been greeted warmly when I come in which is always nice. If you're looking for a place to get some car services done and need some flexible hours, this Mr. Tire is your place!

Went here for an oil change and they quotes me $2k of repairs needed on my car. Got a second…read moreopinion before moving forward and no repairs were needed on my car. Don't trust them