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    Brookside Motors

    3.0 (2 reviews)

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    5 years ago

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    5 years ago

    Good priced car, pleasant experience, and good after sales. Fernando appeared to be reliant and values a satisfied customer over the money.

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    Open Road Subaru - 2022 GMC Acadia Denali

    Open Road Subaru

    (106 reviews)

    I have no idea why these reviews are negative. The interior is clean and cozy. TV on quietly. Lots…read moreof comfy chairs and a welcoming staff. We love Dominick and Leo in particular. Always warm and they listen and try to get the job done as quickly as possible. While waiting for my car I notice how they really do offer personalized service to each customer and you'll hear a lot of laughing and friendly banter. Work is always reliable.

    Unimaginably bad. Firsst the marked up over MSRP, called it a market adjustment, right after a…read morehurricane. then, the suburu installed accessory was falling off. they said 'theyre all like that". this seems to be their mantra with defects. I had to get SOA involved. this was a known issue with this model. it took them 3 trys to install properly. the third try, at least it functioned, but was not up to par cosmetically. they gave me a loaner car for which they charged me several hundred dollars for what should have been a warranty claim. I had them do a tune up, including a 5 tire rotation, as per manual. They only did (hopefully) a 4 tire rotation. I know the full sized spare wasn't rotated, since I marked it. If they cant even do a tire rotation properly, Can I really trust them to do anything? Also do they not realize a person, in a jam may pay the 'market adjustment' . But youre going to have a hard time rebuilding trust if they ever want to sell this person another car. They failed at this.

    Maxon Buick GMC - 2025 Buick Envision, her name is Lightening.

    Maxon Buick GMC

    (34 reviews)

    I brought my vehicle to Maxon Buick GMC in Union expecting professional diagnostics and reliable…read moreservice. Unfortunately, my experience has been extremely disappointing. My vehicle has been at the dealership for approximately three and a half weeks, and the original issue has still not been resolved. I am currently being charged for a repair that was later determined not to be the root cause of the problem, as the issue continued even after the part was replaced. After leaving the dealership with the same unresolved issue, I immediately returned the vehicle. At that time, I was informed that the wiring and connector needed to be replaced and that this was the actual cause of the problem. I was told I would need to wait several business days for the part to arrive. I am now waiting yet another week and still do not have my vehicle. Due to the initial misdiagnosis, I am now facing additional charges related to the newly identified issue. The prolonged delays and inaccurate diagnosis have caused significant financial and personal hardship, including transportation costs and challenges getting to work. While the service advisor and technician have been polite and professional, the lack of inaccurate diagnosis and extended delays have made this experience extremely stressful. I am also a caregiver for my elderly mother, who is a veteran, and my handicapped uncle, both of whom require frequent medical appointments. Not having my vehicle for this length of time has made it very difficult to meet these responsibilities. I chose this dealership because it is an authorized Buick service center, but this experience has been costly, frustrating, and unresolved. I hope management and Buick Corporate take this feedback seriously.

    I am sharing this experience so customers understand the service issues I encountered, using the…read moreexact wording provided to me by the advisor. I had already posted a review earlier. The dealership publicly replied asking me to "please call us," but when I called multiple times, no one answered. The response appeared to be for show, as they did not follow up privately. A rental car was only offered after that review was posted, despite earlier telling me they were "eight weeks out" and not mentioning any rental option before then. On October 13, I dropped off my Buick Verano due to a brake pedal going to the floor after installing a brand-new OEM AC Delco master cylinder. The advisor first told me the vehicle had: "NO PRESSURE, EMERGENCY BRAKE LIGHT CAME ON, REPLACED ABS MODULE AT OUTSIDE FACILITY." When I explained the master cylinder was new and properly bled, he stated it needed to be "recalibrated or reprogrammed as per code present." The next day, the explanation shifted. I was told: "our diagnostic machines are not communicating to that module being that it is not an OEM (original part)." They then recommended ordering an OEM module for $1,388.42, and when I asked which module, I was told it was the "Parking brake control module." This made no sense for a hydraulic brake issue, but the advisor responded that "when you replace the parking brake control module part of the recalibration is setting/adjusting the brake pressure." Between October 15-17, the explanations continued to change. I was told: "Tech is working on the bleeding for pedal sponginess," and later, "doesn't seem like it will be ready... he has been on it all day." Then another new issue appeared: "the parking brake cables are stretched." On October 20, the foreman reportedly said the "master cylinder is not building enough pressure," even though it was brand new with proof of purchase. Over the following days, I was told about shipment delays, additional part issues, technicians being off, and "still waiting on GM TAC." None of the promised update times were met. Despite all the messages and all the shifting explanations -- including "module being not original," "reprogramming not communicating," "parking brake control module," "stretched cables," and "master cylinder not building pressure" -- the brake pedal remained in the exact same condition as the day the vehicle was dropped off. I was without my car for weeks, paid for transportation, and had to repeatedly request updates. My concern was straightforward: a brake pedal going to the floor. Instead of a clear diagnosis, I received inconsistent statements and constant delays. For anyone considering service here, especially for brake or safety issues, I recommend documenting everything and seeking a second opinion. My review is based entirely on the advisor's own messages and timeline.

    Open Road Chevrolet - My New Car courtesy of Open Road Chevy (Union / Route 22)

    Open Road Chevrolet

    (92 reviews)

    horrible...beware! please this is not just an irrate costumer review! quite the contrary...i was…read morevery happy...they had me fooled!!! i am sorry to say that this place and Jorge V were not what I thought they were...sadly, they fooled me!!!!! do not buy from this place. they told me my deposit was one amount and told me i should open a credit card and pay the deposit...i was approved right there for the credit card and authorized the amount we agreed on... but when i got the credit card bill, two weeks later, it showed an amount 1400.00 higher that was charged to the card!!!!! Not the amount we agreed on at all! Not even close!!! I did not authorize this!!! They are awful people - stay away!!!!!!!!!!!!!!

    First of all, I must say Mr. Omar Griffin is an absolute gem! He helped us with the purchase of our…read moreprevious vehicle last year and was extremely helpful to us then. As soon as our vehicle was unfortunately declared a total loss I knew exactly who to call. He is now at this location with the same wonderful energy! They had exactly what we were looking for and then some! He made sure to thoroughly review everything with us and answered every question we had. Even though our situation was a bit complicated the team was able to successfully get us into the exact vehicle we wanted. He even stayed after hours to get us all set up. Thanks to Omar, Felix and Chris we're back on the road equipped with everything we need to make sure we're covered! If you're ever in need of a vehicle and need efficiency, kindness and competence look for Omar!

    Route 22 Honda

    Route 22 Honda

    (323 reviews)

    We initially visited Metro Honda to check out a Certified Pre-Owned (CPO) CR-V, but were…read moreimmediately put off by a senior sales manager who was essentially selling snake oil. He claimed the car could be made "certifiable" for $5,000. It wasn't my first time buying a car, so I walked out right away. We stopped by Route 22 Honda without an appointment and were greeted by Juan David. We asked if they had any 2023 CPO CR-V EX-Ls available. He let us know they only had one on the lot and offered to show it to us. Unfortunately, we didn't like the color combination. He then checked their database and other lots for inventory that matched our preferences. Juan brought over a senior sales manager, Gio, who confirmed they didn't have the year and spec we were looking for anywhere in their system. He suggested considering a new CR-V instead. While we weren't planning to buy new, we appreciated the suggestion and were open to the conversation. What stood out was that neither Gio nor Juan pressured us or tried to push a sale. They were transparent about the out-the-door pricing and gave us a clear breakdown of the costs; no games or endless "let me check with my manager" delays. In the end, we purchased a brand-new 2026 CR-V from them. The price was fair, but more importantly, we were well taken care of. One thing I didn't like, though it's more about the dealership than Juan or Gio, is that they charge a fee for using a credit card. Covering credit card processing fees is part of running a business, and they shouldn't be passing that cost on to customers

    Primera vez comprado carro y q mejor q SANTIAGO aclaro todas mis dudas e hizo q toda mi transacción…read morefuera toda una buena experiencia sin duda les recomiendo q llamen y pregunten por SANTIAGO no se van a desepc

    Brookside Motors - car_dealers - Updated May 2026

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