I just purchased my first Honda @ planet Honda the entire experience was amazing. The entire team…read morewere professional, honest and genuine with my purchase. I would recommend Felipe León my sales representative to anyone looking for a new vehicle. Thank you to the entire team at Planet Honda!

Scam Central!!! Be aware. Every single car that they sell…read morethey put a cheap sticker which they call a pinstripe. It's not even a real pinstripe because it's not painted. It's a stupid sticker on the side of your car a line. And then they put this dumb piece of metal on your door. And they call it some kind of upgrade package. Be aware they charge every single car $1000 to do this and there's no way around it. So no matter what price you think you're gonna get add another thousand dollars on top of that and then there's 1 million other little hidden fees with it too. Shop around Hillside Honda gave me the best price out of all the Honda dealers in North Jersey

Had a great experince at Maxon Hyundai. Austin was great and made the process smooth!read more

Unfortunately going to have to update my review due to the service department. Unfortunately, was…read morenot treated right. I understand policies change, but when you tell your customers to do an engine consumption test, charge them for the oil change, and them to come back after 1000 miles with no appointment needed (to check the oil level no less), that should be the expectation. Unfortunately was rudely told that I would need to drop off my car for HOURS to check my oil level, no other solution except make an appointment (to check an oil level for a 1000 mile check). No other solution. No remorse. Sorry the policy changed? Experienced similar coldness at other Hyundai dealers, thought it was different here, will have to find a different dealership and probably in the future find a different car. So disappointed at the lack of customer service.

I ve been buying Mercedes cars from Jack numerous years now. He is the best dealer in the business…read more Honest, hight integrity, easy to work with with and always has your back. Highly recommend.

I highly recommend this dealership, specifically thanks to my outstanding experience with Tony…read more From the moment I stepped onto the lot, Tony was a breath of fresh air. He was incredibly patient, answering all my questions without any pressure, and his honesty about different options was refreshing. Tony truly had my best interest at heart throughout the entire process. He listened to what I needed and made sure I got a great deal on a brand new, luxurious car that I absolutely love. He kept his word from start to finish, ensuring the entire process was smooth and transparent. If you're looking for a new car and want a salesperson who is trustworthy, patient, and genuinely cares about finding the right vehicle for you, ask for Tony. Everyone at this Mercedes dealer was extremely helpful and friendly so you def can't go wrong !

I have no idea why these reviews are negative. The interior is clean and cozy. TV on quietly. Lots…read moreof comfy chairs and a welcoming staff. We love Dominick and Leo in particular. Always warm and they listen and try to get the job done as quickly as possible. While waiting for my car I notice how they really do offer personalized service to each customer and you'll hear a lot of laughing and friendly banter. Work is always reliable.

Unimaginably bad. Firsst the marked up over MSRP, called it a market adjustment, right after a…read morehurricane. then, the suburu installed accessory was falling off. they said 'theyre all like that". this seems to be their mantra with defects. I had to get SOA involved. this was a known issue with this model. it took them 3 trys to install properly. the third try, at least it functioned, but was not up to par cosmetically. they gave me a loaner car for which they charged me several hundred dollars for what should have been a warranty claim. I had them do a tune up, including a 5 tire rotation, as per manual. They only did (hopefully) a 4 tire rotation. I know the full sized spare wasn't rotated, since I marked it. If they cant even do a tire rotation properly, Can I really trust them to do anything? Also do they not realize a person, in a jam may pay the 'market adjustment' . But youre going to have a hard time rebuilding trust if they ever want to sell this person another car. They failed at this.

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.

A great car buying experience! No pressure, no false promises or arm-twisting sales pitches, voodoo…read morefinancing, bait and switch tactics, etc. Low key family business open since 1955 with a stellar reputation. Pick a car, talk to the knowledgeable staff, who don't rush or push you, make your deal and you've got the car you want with no pain or misgivings. I highly recommend these guys and would buy a car from them anytime I needed one.

Leased a new car. Staff was professional and courteous. Seating area was comfortable with amenities…read moresuch as cappuccino, latte, bottled water.

By far has to be one of the worst experiences ever. Extremely high pressure sale tactics, along…read morewith deceitful salesmen and managers. I was curious about potentially leasing a Tacoma and made it abundantly I had a budget and only wanted to see the sr5. The salesman proceeded to take me to a $57k pro sport and try to force me to run numbers on it. Then one of managers came and lied to me about a "soft credit pull" then I was told they could get me within my budget just to get hit with a monthly payment that almost doubled where I wanted to be. It wouldn't buy anything from this place.

I brought my vehicle to Maxon Buick GMC in Union expecting professional diagnostics and reliable…read moreservice. Unfortunately, my experience has been extremely disappointing. My vehicle has been at the dealership for approximately three and a half weeks, and the original issue has still not been resolved. I am currently being charged for a repair that was later determined not to be the root cause of the problem, as the issue continued even after the part was replaced. After leaving the dealership with the same unresolved issue, I immediately returned the vehicle. At that time, I was informed that the wiring and connector needed to be replaced and that this was the actual cause of the problem. I was told I would need to wait several business days for the part to arrive. I am now waiting yet another week and still do not have my vehicle. Due to the initial misdiagnosis, I am now facing additional charges related to the newly identified issue. The prolonged delays and inaccurate diagnosis have caused significant financial and personal hardship, including transportation costs and challenges getting to work. While the service advisor and technician have been polite and professional, the lack of inaccurate diagnosis and extended delays have made this experience extremely stressful. I am also a caregiver for my elderly mother, who is a veteran, and my handicapped uncle, both of whom require frequent medical appointments. Not having my vehicle for this length of time has made it very difficult to meet these responsibilities. I chose this dealership because it is an authorized Buick service center, but this experience has been costly, frustrating, and unresolved. I hope management and Buick Corporate take this feedback seriously.

I am sharing this experience so customers understand the service issues I encountered, using the…read moreexact wording provided to me by the advisor. I had already posted a review earlier. The dealership publicly replied asking me to "please call us," but when I called multiple times, no one answered. The response appeared to be for show, as they did not follow up privately. A rental car was only offered after that review was posted, despite earlier telling me they were "eight weeks out" and not mentioning any rental option before then. On October 13, I dropped off my Buick Verano due to a brake pedal going to the floor after installing a brand-new OEM AC Delco master cylinder. The advisor first told me the vehicle had: "NO PRESSURE, EMERGENCY BRAKE LIGHT CAME ON, REPLACED ABS MODULE AT OUTSIDE FACILITY." When I explained the master cylinder was new and properly bled, he stated it needed to be "recalibrated or reprogrammed as per code present." The next day, the explanation shifted. I was told: "our diagnostic machines are not communicating to that module being that it is not an OEM (original part)." They then recommended ordering an OEM module for $1,388.42, and when I asked which module, I was told it was the "Parking brake control module." This made no sense for a hydraulic brake issue, but the advisor responded that "when you replace the parking brake control module part of the recalibration is setting/adjusting the brake pressure." Between October 15-17, the explanations continued to change. I was told: "Tech is working on the bleeding for pedal sponginess," and later, "doesn't seem like it will be ready... he has been on it all day." Then another new issue appeared: "the parking brake cables are stretched." On October 20, the foreman reportedly said the "master cylinder is not building enough pressure," even though it was brand new with proof of purchase. Over the following days, I was told about shipment delays, additional part issues, technicians being off, and "still waiting on GM TAC." None of the promised update times were met. Despite all the messages and all the shifting explanations -- including "module being not original," "reprogramming not communicating," "parking brake control module," "stretched cables," and "master cylinder not building pressure" -- the brake pedal remained in the exact same condition as the day the vehicle was dropped off. I was without my car for weeks, paid for transportation, and had to repeatedly request updates. My concern was straightforward: a brake pedal going to the floor. Instead of a clear diagnosis, I received inconsistent statements and constant delays. For anyone considering service here, especially for brake or safety issues, I recommend documenting everything and seeking a second opinion. My review is based entirely on the advisor's own messages and timeline.

Not sure why this place has so many negative reviews. I bought my vehicle out of state and had no…read moreissues bringing it to this dealership for service. Appreciated the ride home since my service rep told me it would take all day for the software update. They had plenty of snacks and beverages to keep you content. I also appreciated the complimentary car wash and vacuum they provided. I just don't like where it's located off 22, making that U-Turn is such a pain but it is what it is in Union NJ.

Terrible service department. Charged us $750 for an oil change and have less than 5,000 miles on…read morethe vehicle. Worse part, no heads up and they did not GAF when we complained at the desk. Beware! Will never be back and will never buy another car here.

horrible...beware! please this is not just an irrate costumer review! quite the contrary...i was…read morevery happy...they had me fooled!!! i am sorry to say that this place and Jorge V were not what I thought they were...sadly, they fooled me!!!!! do not buy from this place. they told me my deposit was one amount and told me i should open a credit card and pay the deposit...i was approved right there for the credit card and authorized the amount we agreed on... but when i got the credit card bill, two weeks later, it showed an amount 1400.00 higher that was charged to the card!!!!! Not the amount we agreed on at all! Not even close!!! I did not authorize this!!! They are awful people - stay away!!!!!!!!!!!!!!

First of all, I must say Mr. Omar Griffin is an absolute gem! He helped us with the purchase of our…read moreprevious vehicle last year and was extremely helpful to us then. As soon as our vehicle was unfortunately declared a total loss I knew exactly who to call. He is now at this location with the same wonderful energy! They had exactly what we were looking for and then some! He made sure to thoroughly review everything with us and answered every question we had. Even though our situation was a bit complicated the team was able to successfully get us into the exact vehicle we wanted. He even stayed after hours to get us all set up. Thanks to Omar, Felix and Chris we're back on the road equipped with everything we need to make sure we're covered! If you're ever in need of a vehicle and need efficiency, kindness and competence look for Omar!

We initially visited Metro Honda to check out a Certified Pre-Owned (CPO) CR-V, but were…read moreimmediately put off by a senior sales manager who was essentially selling snake oil. He claimed the car could be made "certifiable" for $5,000. It wasn't my first time buying a car, so I walked out right away. We stopped by Route 22 Honda without an appointment and were greeted by Juan David. We asked if they had any 2023 CPO CR-V EX-Ls available. He let us know they only had one on the lot and offered to show it to us. Unfortunately, we didn't like the color combination. He then checked their database and other lots for inventory that matched our preferences. Juan brought over a senior sales manager, Gio, who confirmed they didn't have the year and spec we were looking for anywhere in their system. He suggested considering a new CR-V instead. While we weren't planning to buy new, we appreciated the suggestion and were open to the conversation. What stood out was that neither Gio nor Juan pressured us or tried to push a sale. They were transparent about the out-the-door pricing and gave us a clear breakdown of the costs; no games or endless "let me check with my manager" delays. In the end, we purchased a brand-new 2026 CR-V from them. The price was fair, but more importantly, we were well taken care of. One thing I didn't like, though it's more about the dealership than Juan or Gio, is that they charge a fee for using a credit card. Covering credit card processing fees is part of running a business, and they shouldn't be passing that cost on to customers

Primera vez comprado carro y q mejor q SANTIAGO aclaro todas mis dudas e hizo q toda mi transacción…read morefuera toda una buena experiencia sin duda les recomiendo q llamen y pregunten por SANTIAGO no se van a desepc