I had a really great experience working with Luis Hernandez. From the moment we started working…read morewith him, he was incredibly patient, kind, and understanding throughout the entire process. Buying a car can be stressful, especially when you have a lot of questions and different things to consider, but Luis never made us feel rushed or pressured. He took the time to listen to what we were looking for, answered all of our questions, and explained everything clearly. Even when we needed extra time to think things through or had concerns, he remained professional, respectful, and patient. What stood out to me the most was that Luis genuinely seemed to care about helping us find the right option rather than simply trying to make a sale. He went out of his way to explore different possibilities and did everything he could to help us. Whenever there was an issue or something we weren't sure about, he was willing to step in, look into it, and find a way forward. His communication and attitude made a big difference in the experience. We never felt like we were just another customer. Luis treated us with respect, listened to our needs, and made sure we understood what was happening at each step. I really appreciate the amount of effort and patience Luis showed us. His kindness and willingness to help made what could have been a stressful experience much easier and more comfortable. If you're looking for someone who is patient, honest, respectful, and willing to go the extra mile for his customers, I would definitely recommend asking for Luis Hernandez. Thank you, Luis, for all your help and for making this experience a positive one!

READ THIS - SAVE $5k @ PLANET HONDA…read more This is for certified pre-owned cars, though I imagine it's the same with brand new. I want to write this not to dissuade anyone from getting these optional packages, but to know what they are and that they have the option to get rid of them. Short Version: Planet Honda will try to preload a lot of optional fees but say it like it's mandatory. When you find an e-price online, they legally cannot charge you over that amount plus the DMV fees and NJ sales tax. Save the webpage where you found the price and screenshot it, they might try to alter the price later. The optional packages that they can't force you to take: 1. Cilajet - $1,449 (An optional paint sealant and interior fabric coating. Dealerships routinely claim this spray/coating was already pre-applied to the vehicle so it can't be undone--classic bait-and-switch tactics.) 2. Safe and Secure - $399 (ETCH or security marking intended as a theft-deterrent measure. Most of the time, the cars already have this pre-etched onto the windows/parts before you arrive--another bait-and-switch tactic.) 3. Vehicle Replacement - $2,349 (An optional supplemental financial coverage/GAP-style plan in case of a total loss. Unlike physical add-ons, this is purely a financial paper policy that they try to sneak into your contract automatically.) 4. Nitrogen - $199 (A fee for filling tires with nitrogen air rather than standard air. Dealers prep the cars on the lot by pre-filling the tires with nitrogen and putting on green valve caps so they can claim it's already done.) 5. Protection Package - $995 (This is the door guards and a pinstripe. What's funny is this is already installed so it should be a freebie to you.) Do not let them intimidate you. Save your money! The only optional package I'd recommend that they do offer is HondaCare which is for about $800 you get oil changes for 6 years or the first 72k miles. The numbers will change depending on your deal. They are crooks. I am not sure if this is what other dealerships do, but they are making about 5k over the e-price on every vehicle, which to me is stealing. I have filed with the Department of Consumer Affairs to end this malpractice. Not only are they sneaking in all these prices, but they are also stealing from other dealerships by getting you into their doors and thinking it is a better deal than what other places have to offer. In short, they aren't cheaper. The other dealerships show the true price I imagine. I hope you save some time and money! We, as a people, deserve better! BONUS TIP: If you buy a car from here, they will send you a survey after. If you fill this out and put a low score, the salesmen commission will be wiped out for the month. I'd only recommend this route if you encounter a shark.

I had a very good time at Maxon Hyundai. Love my new Tucson and want to thamk Arlind for his…read morepatronism. I hope I win the $50000 Raffle!

The worst experience I could possibly imagine and it ended with my wife and daughter almost dying!…read morewe brought the car in in January reporting issues with the oil and the engine We brought the car back in total four times the dealer never telling us about the Hyundai Theta engine recall even though it was on the work receipt, they never explained about the fire hazard. Every time I brought the car to them they claimed all the work was done. The last time they kept my car for over Aa month! No compensation for the loss, no apology, no concern.

Tom Cola is amazing. We got our brand new GLE 450 delivered to our door. Thank you for your great…read moreprofessional service.

I ve been buying Mercedes cars from Jack numerous years now. He is the best dealer in the business…read more Honest, hight integrity, easy to work with with and always has your back. Highly recommend.

We had an exceptional experience working with Open Road Subaru and their salesman, Bennie. Bennie…read moreis straightforward, honest, and attentive. We had a lot of challenging experiences during our search until we found Open Road Subaru and luckily connected with Bennie. Bennie is a professional and you will actually enjoy the experience of purchasing a car when you work with him. We were out-of-state customers and I was a little nervous purchasing a car 400 miiles away, but Bennie has had a lot of experience with long distance buyers and expertly and efficiently managed the whole process from start to finish. Bennie made the experience easy. If you are in the market to purchase a car, I would highly recommend Open Road Subaru and make sure that you ask for Bennie--he is a professional. Thank you, Bennie!

my experience stated out great. I was searching for a Subaru Outback Touring XT with a brown…read moreinterior. i was shopping four dealers. Now could find it. Open road is an hour drive and I have to pass four Subaru dealers on the way. Their salesman was excellent. Like a dog with bone, He found the car in one week. Everything up to and including the pick up was excellent. Everything after could not have been worse. I am an out of state buyer, I warned them at the start that they needed to apply so that I would not be driving with an expired registration. Well the first one expired. It is over 6 weeks and still waiting. I wanted to get a hitch and stone guards installed. Dealing with the parts department is bizarre. I was told that I could pay over the phone I would need to drive (an hour) to go to the parts department and order the parts. That's two hours of driving and every expensive gas. Well they finally let me order the parts and submit a form with the CC card info. The kick in the ass, I get a call that there will be a 3% surcharge! I just bought a $50,000 top of the line car from them. So if you are looking for the definition of cheap it is spelled OPEN ROAD SUBARU.

Over many years I have bought at least 8 vehicles, cars and trucks. Nice people. Knowledgeable. Can…read morebuy a vehicle in under an hour when you are not financing. Some wiggle room on posted prices. CarFax on all. They have even let me take the vehicle for a day to see if I like it. Most still have factory warranties in effect and Marano adds their own, I believe, 90 day warranty. Fair prices on trade-ins. I will only buy vehicles for myself and family here. No pressure. No rip-off fees for paperwork/license plates. You can't go wrong. (P.S. First car or two, I had my mechanic check the cars out. Now he tells me no need to check them out, as they are in excellent condition)

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.

Autoland service department is the GOAT! Absolutely spectacular service, with timely, detailed,…read moreincredibly helpful updates from Jim, the kindest help from Katherine, and EXCELLENT work from the whole mechanics team. My car went from flashing warnings and not working to gleaming like it was new, with everything taken care of in the most professional way. Thank you Autoland!!!

WARNING TO ANYONE SHOPPING HERE: Please pay close attention to financing paperwork before signing…read moreanything. My grandmother was put into a nearly 19% interest loan on a used Corolla, with total payments exceeding $41,000 over the term of the loan. The dealership repeatedly minimized the true cost of the loan by focusing only on the "amount financed" while avoiding the actual total repayment amount shown directly on the contract. After over a month, we were informed the bank STILL had not approved the financing, yet the dealership had already delivered the vehicle and allowed the temporary registration to expire. When we questioned the situation and asked about returning the vehicle, the finance department told us they would keep the entire $5,000 down payment. The entire experience felt extremely predatory, especially toward an elderly woman who trusted the dealership to guide her honestly. We left feeling completely disrespected and discriminated against instead of helped. Buyers beware.

I had a great experience! I was helped by Jerry, who took…read morethe time to listen to my concerns and he was very patient, professional, courteous and knowledgeable. I would definitely recommend this place to family and friends.

I am sharing this experience so customers understand the service issues I encountered, using the…read moreexact wording provided to me by the advisor. I had already posted a review earlier. The dealership publicly replied asking me to "please call us," but when I called multiple times, no one answered. The response appeared to be for show, as they did not follow up privately. A rental car was only offered after that review was posted, despite earlier telling me they were "eight weeks out" and not mentioning any rental option before then. On October 13, I dropped off my Buick Verano due to a brake pedal going to the floor after installing a brand-new OEM AC Delco master cylinder. The advisor first told me the vehicle had: "NO PRESSURE, EMERGENCY BRAKE LIGHT CAME ON, REPLACED ABS MODULE AT OUTSIDE FACILITY." When I explained the master cylinder was new and properly bled, he stated it needed to be "recalibrated or reprogrammed as per code present." The next day, the explanation shifted. I was told: "our diagnostic machines are not communicating to that module being that it is not an OEM (original part)." They then recommended ordering an OEM module for $1,388.42, and when I asked which module, I was told it was the "Parking brake control module." This made no sense for a hydraulic brake issue, but the advisor responded that "when you replace the parking brake control module part of the recalibration is setting/adjusting the brake pressure." Between October 15-17, the explanations continued to change. I was told: "Tech is working on the bleeding for pedal sponginess," and later, "doesn't seem like it will be ready... he has been on it all day." Then another new issue appeared: "the parking brake cables are stretched." On October 20, the foreman reportedly said the "master cylinder is not building enough pressure," even though it was brand new with proof of purchase. Over the following days, I was told about shipment delays, additional part issues, technicians being off, and "still waiting on GM TAC." None of the promised update times were met. Despite all the messages and all the shifting explanations -- including "module being not original," "reprogramming not communicating," "parking brake control module," "stretched cables," and "master cylinder not building pressure" -- the brake pedal remained in the exact same condition as the day the vehicle was dropped off. I was without my car for weeks, paid for transportation, and had to repeatedly request updates. My concern was straightforward: a brake pedal going to the floor. Instead of a clear diagnosis, I received inconsistent statements and constant delays. For anyone considering service here, especially for brake or safety issues, I recommend documenting everything and seeking a second opinion. My review is based entirely on the advisor's own messages and timeline.

While I'm sorry to read the other reviews, and feel for the writers, my experience today was…read moreterrific. My g'f's MB was blowing much warmer air on the drivers side vs the passenger side (while AC was on). They scheduled the car for the next available appt, a week ahead, and I was third in line when they opened their doors for todays service. While speaking with Jamie, my service rep, I mentioned the center console had jammed stuck as well. He said he'd take care of that himself, and the techs drove away the car. 45 minutes later he came over and told me the status-they not only fixed the center console gratis, re-calibrated the climate control module, but also performed a factory recall repair/replacement of the cam solenoid, also no charge. Along with this they washed and vacuumed the car, and when I entered it not only had a paper mat on the floor but a cover for the steering wheel put on to keep it clean. On top of that, the waiting room had wifi, wall mount tv, and cold drinks in a wall fridge, full coffee bar with espresso, fresh fruit, bagels, assorted Danish, and fresh juices. Total cost-they had quoted me an hour for the diagnostic at the hour rate of $135. The bill came to $120. Quite reasonable, given that they washed and vacuumed the car and I ate enough for breakfast and lunch . . . I booked a just-about-due major service, hopefully my second experience will be as good. I'm usually quite critical on car dealers (read my shredding of Lexus of Edison) but these guys rocked today.

Not sure why this place has so many negative reviews. I bought my vehicle out of state and had no…read moreissues bringing it to this dealership for service. Appreciated the ride home since my service rep told me it would take all day for the software update. They had plenty of snacks and beverages to keep you content. I also appreciated the complimentary car wash and vacuum they provided. I just don't like where it's located off 22, making that U-Turn is such a pain but it is what it is in Union NJ.

I had a prior Chevy GM lease that was over miles with dents so I didn't have much room to…read morenegotiate. I'm not sure if I got a "good deal" or not - which is how I always feel at a dealership. Darius was my first contact and he was very responsive. Waldy was my sales rep and he was very friendly and helpful. I went after work so I don't know if that is the reason I had to wait around SOOOOO long for the "numbers" to come in. I am still waiting for my floor mats and license plates so I'm not fully done yet. Hopefully, they come in very soon.

I wish it had zero stars; my truck has been there almost a month and i have been given false…read moreinformation every time i spoke with the service dept. take your chevy somewhere else for your sanity.

Feras was incredible. Helped us in a very professional manner. We had our newborn with us and he…read morewas able to work with us extremely efficiently. He was able to get us a Honda Pilot for an incredible good deal. I would 100% recommend you all go straight to him!

Went online to place an order for oil drain plug washer, asked if I can just pick up quickly. Parts…read moredidn't see the order in the system, then purchased one in person. The guy send me something from his drawer, call me to cashier to pay. Then paid and found it's the wrong part. Calling to ask them send a new one, or I will leave comments. Here you see the comments. Do Not send your car to this shop.