I wanted to relay my personal experience with Brookside Family Denitstry and specifically Dr. Jordan Spiegel for anyone who may be considering the practice for themselves...
I had a traumatic accident as a child that caused some significant dental damage and has since left me with anxiety that leads to panic attacks upon office visits. I dread the dentist like few others. After unsatisfactory work by a local competitor, I sought out Dr. Siegel based on a colleague's recommendation.
Dr. Siegel was great during the consultation, explaining the procedures and a timeline for completion. During the procedures he was gentle and considerate of my condition. For anyone with anxiety or panic attacks about dental visits Dr. Jordan Spiegel is your guy!
But none of this is what compelled me to post a review...
This morning December 9th, 2018, I woke up with a concern from my latest procedure. I called the office and left a voicemail detailing my issue and requesting a follow-up appointment. Being a Sunday during Hanukkah, I wasn't expecting a call back until maybe Monday... but probably Tuesday morning.
20 minutes later, from his cell phone, on a Sunday, during Hanukkah, from the hospital where his wife was about to go into labor... Dr. Spiegel returned my call himself! He explained my concern was a common occurrence, nothing to worry about, gave me interim care instructions, and told me he would fit me into the next available appointment.
To me, this speaks directly to his level of care and compassion. He probably knew I was freaking out and took the time out of EVERYTHING else in his busy schedule to address my concerns immediately. That level of service means a lot to me, you can tell he cares immensely for his patients. I'm not family or a friend, just another patient. A fairly new patient at that! This wasn't an isolated incident either, he's been phenomenal in every interaction I've had with him.
To reemphasize... He called back Himself. Within 20 minutes. On a Sunday. During Hanukkah. With his Wife headed into labor.
I hope this review helps aid in your dental service decision making process.
~ Patrick C. from Warwick, NY read more