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Brookside Family Dentistry

4.3 (12 reviews)
Closed 9:00 am - 5:00 pm
Updated 1 month ago

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Review Highlights - Brookside Family Dentistry

My husband and I have been patients of Dr Siegel for several years the office is always warm and welcoming.

Mentioned in 7 reviews

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People searched for Cosmetic Dentists 1,021 times last month within 15 miles of this business.

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Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

Orange County Pediatric Dentistry

4.6(14 reviews)
5.7 mi

Me and my wife have been bringing our two children nine-year-old daughter and four-year-old son…read moresince they were old enough to go to the dentist. I cannot speak highly enough about the level of professionalism, compassion, and kindness we received from this dentist today my son had an Abscess on his front tooth that had to be removed, they had to numb the tooth and pull it. That's after they had to have a cavity filled. I don't know if anybody else has children that are terrified of dentists but his doctor put on a local anesthetic to numb the gums then with whatever amazing needle like device they used, they proceeded to remove the tooth and my son did not cry or scream, and was not bothered in any way whatsoever. I've never witnessed anything like that in pediatric dentistry. These dentists have always been amazing since we've been going there, but I feel today was there Magnus opus they are perfect mix of artist, scientist, dentist, and Wizard and that is the only way I can explain it. If you have kids that are afraid of dentist bring them here from their standard cartoon videos on the ceiling to the well described, locked toy chest. They can only open once they've successful completed their procedure. I almost feel that there are as much psychologists as they are dentist. Bring your difficult kids here you will not regret it I promise.

I'm uncertain about whether my experience is the result of someone having an off day... or if like…read moreso many other environments as of late, finance dictates the experience. I've always experienced exceptional care and kindness in my experiences there after seeking a trauma informed dentist for my child. I have PTSD and have experienced ongoing hardship... seeing my child fearful in a dentist office is enough to trigger me which prompted me Eli seek and find this provider in the first place. Not long ago, I had temporarily lost my insurance due to a job change and had little recourse but to ensure the most rigid of dental routines at home till I could get back in the office as soon as I had insurance again. After missing some check ups, last week we had an awesome visit... My daughter's oral hygiene was complemented by the doctor and hygienist - both were surprised at the degree of high level maintenance we ensured without scheduled cleanings. A reapplication of sealant was recommended (which I'm an advocate for), and we set an appointment for next week. At the time I was told all would be covered by my insurance. Today, someone named Cindy was calling to let me know my dental coverage provider deemed sealants for a patient my daughter's age medically unnecessary and that there'd be an out of pocket expense that would be at a reduced cost of $300. Before deciding to pay hundreds out of pocket, I asked Cindy to please verify whether or not there is a medical need for this treatment before expensing funds that are needed for other basic necessities at the moment. Upon her return call she left a message asking me to call back instead of simply responding to the inquiry. I stopped my day to return the call only to have her begin to reiterate the preventative concern that was previously discussed. I confirmed my understanding of the previously relayed content and that my need was to understand if there was a current medical necessity that needed to be addressed... as that is unfortunately the reality of how I need to prioritize expenses at the moment. After expressing the concern, I was sternly and literally told "... well I'm going to have to write that down." . Somewhat taken aback, I said I'm not sure what that means and was told the annotation is to document my choosing not to follow to this recommendation... the tone with which it was said was not only unkind, but in my opinion conveyed an implication of negligent disregard on my part. I cannot fathom the purpose of such a comment. Based off the concern evoked by her response, I again indicated I want to ensure I have a clear understanding that we are all in agreement that upon evidence and evaluation that there are no cavities to be addressed... only to be told that if I "want it addressed as a cavity that can be done"... Baffled, I was honest and said I don't understand what that means either (mitigating increasing anxiety at this point)... I was then told that I could have my daughters teeth drilled as though there were cavities... have a filling done to reduce surface crevices and then sealed afterwards. I was quite shocked. My child has impeccable dental hygiene because she's fearful of even the sound of a dental drill and I took her there to ensure such a positive experience that she'd be motivated to exact good habits, thus eliminating any future need for the drills she fears. After being made uncomfortable by the terse exchange I declined further engagement. I still have a return visit in six months because I love the team that provides actual care and the Dr. has thus far been someone I trust... but this experience left me feeling unsure of how that will go and I'm concerned by being treated as though I'd done something wrong. As a single parent, in this economy, with a disability, no support and endless challenges to mitigate...dispensable income is non existent. The caller seemed very out of touch with this reality faced by so many and made me feel bad and borderline negligent in the manner in which she chose to address me and my honesty regarding my finances... I'm hoping it was just a bad day (which we all have)... but I could sure do without the negativity and non verbal indicators judgement that trauma survivors are hyper aware of in general but especially in the course of my work day. This persons communication style and demeanor are not reflective of what drew us to their care in first place and I'm hoping it's not pervasive in other areas of the business when we return.

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Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

Lip & Tongue Tie at OCPD

Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

Lip & Tongue Tie at OCPD

Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

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Lip & Tongue Tie at OCPD

Great Expressions Dental Centers - Middletown

Great Expressions Dental Centers - Middletown

1.7(63 reviews)
9.6 mi

The front desk seems ill-informed and confused sometimes. I've never had a bad experience with them…read moreand the doctors def know what they're doing.

I brought my child in for a check up and left with a very bad experience and beyond upset and…read morefurious. Two of their staff members spoke badly about my child's condition and reason as to why I was bringing her in. They weren't even the ones to bring me in a room. So there we have a violation of patient confidentiality. One of them even said a very denigrating racial comment about my daughter's lips. I brought it to Dr. Peters since he was the one who was seeing my daughter and he very disgustingly turned back around into his computer dismissing me and said oh I don't know who you're talking about. When I demanded their names he again paid no mind and didn't even care and stated I don't work with them to know who you're talking about. During the examination I explained that my daughter was in pain if he could please be careful and with no surprise to me he was pulling and tugging on her lip. I was beyond mad at this point, it's not the first time I leave the office with a very bad taste after a visit with him. He doesn't seem to care to explain procedures or side effects. On another occasion he even whacked my child across the face!! Why is he still in the office I do not know. I brought up the incident of the two young woman to the ladies in the front desk area and one of them with glasses on the heavier side didn't even care wasn't even caring enough to go get her manager and just said that she would call me back as she was currently busy doing other things. When I said will she really call me back or is it just your way to get me out the office she assured I would get a call. Along came 3pm and since no call was given I decided to call and spoke to their manager. This office can really benefit if people that have a passion for the field are hired instead of those who just go in to collect a pay check. It's not the first time this so called receptionist "helps" if it's even considered helping.

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Great Expressions Dental Centers - Middletown
Great Expressions Dental Centers - Middletown
Great Expressions Dental Centers - Middletown

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Brookside Family Dentistry - cosmeticdentists - Updated May 2026

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