1. Brookside Family Dentistry

0

Chester, NY

Cancel

Open app

Search

Brookside Family Dentistry

4.3 (12 reviews)
Closed • Closed

Brookside Family Dentistry Photos

You might also consider

Recommended Reviews - Brookside Family Dentistry

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lori M.
101
4
0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Business owner information

Photo of Jordan S.

Jordan S.

Helpful 1
Thanks 1
Love this 0
Oh no 0
Photo of Emmy S.
76
124
266

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Brookside Family Dentistry

Review Highlights - Brookside Family Dentistry

“My husband and I have been patients of Dr Siegel for several years the office is always warm and welcoming.”

Mentioned in 7 reviews

Read more highlights

Verify this business for free

People searched for Cosmetic Dentists 679 times last month within 15 miles of this business.

Verify this business

Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

Orange County Pediatric Dentistry

4.6(16 reviews)
5.7 mi

I habe been bringing my three boys to Dr. Olstein for 9 years. Dr. Olstein is very professional and…read morethe staffs at the office are amazing and friendly. I would definatelly recommend Orange County Pediatric Dentistry. J. Batista

I'm uncertain about whether my experience is the result of someone having an off day... or if like…read moreso many other environments as of late, finance dictates the experience. I've always experienced exceptional care and kindness in my experiences there after seeking a trauma informed dentist for my child. I have PTSD and have experienced ongoing hardship... seeing my child fearful in a dentist office is enough to trigger me which prompted me Eli seek and find this provider in the first place. Not long ago, I had temporarily lost my insurance due to a job change and had little recourse but to ensure the most rigid of dental routines at home till I could get back in the office as soon as I had insurance again. After missing some check ups, last week we had an awesome visit... My daughter's oral hygiene was complemented by the doctor and hygienist - both were surprised at the degree of high level maintenance we ensured without scheduled cleanings. A reapplication of sealant was recommended (which I'm an advocate for), and we set an appointment for next week. At the time I was told all would be covered by my insurance. Today, someone named Cindy was calling to let me know my dental coverage provider deemed sealants for a patient my daughter's age medically unnecessary and that there'd be an out of pocket expense that would be at a reduced cost of $300. Before deciding to pay hundreds out of pocket, I asked Cindy to please verify whether or not there is a medical need for this treatment before expensing funds that are needed for other basic necessities at the moment. Upon her return call she left a message asking me to call back instead of simply responding to the inquiry. I stopped my day to return the call only to have her begin to reiterate the preventative concern that was previously discussed. I confirmed my understanding of the previously relayed content and that my need was to understand if there was a current medical necessity that needed to be addressed... as that is unfortunately the reality of how I need to prioritize expenses at the moment. After expressing the concern, I was sternly and literally told "... well I'm going to have to write that down." . Somewhat taken aback, I said I'm not sure what that means and was told the annotation is to document my choosing not to follow to this recommendation... the tone with which it was said was not only unkind, but in my opinion conveyed an implication of negligent disregard on my part. I cannot fathom the purpose of such a comment. Based off the concern evoked by her response, I again indicated I want to ensure I have a clear understanding that we are all in agreement that upon evidence and evaluation that there are no cavities to be addressed... only to be told that if I "want it addressed as a cavity that can be done"... Baffled, I was honest and said I don't understand what that means either (mitigating increasing anxiety at this point)... I was then told that I could have my daughters teeth drilled as though there were cavities... have a filling done to reduce surface crevices and then sealed afterwards. I was quite shocked. My child has impeccable dental hygiene because she's fearful of even the sound of a dental drill and I took her there to ensure such a positive experience that she'd be motivated to exact good habits, thus eliminating any future need for the drills she fears. After being made uncomfortable by the terse exchange I declined further engagement. I still have a return visit in six months because I love the team that provides actual care and the Dr. has thus far been someone I trust... but this experience left me feeling unsure of how that will go and I'm concerned by being treated as though I'd done something wrong. As a single parent, in this economy, with a disability, no support and endless challenges to mitigate...dispensable income is non existent. The caller seemed very out of touch with this reality faced by so many and made me feel bad and borderline negligent in the manner in which she chose to address me and my honesty regarding my finances... I'm hoping it was just a bad day (which we all have)... but I could sure do without the negativity and non verbal indicators judgement that trauma survivors are hyper aware of in general but especially in the course of my work day. This persons communication style and demeanor are not reflective of what drew us to their care in first place and I'm hoping it's not pervasive in other areas of the business when we return.

Photos
Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

Lip & Tongue Tie at OCPD

Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

Lip & Tongue Tie at OCPD

Orange County Pediatric Dentistry - Lip & Tongue Tie at OCPD

See all

Lip & Tongue Tie at OCPD

Great Expressions Dental Centers - Middletown

Great Expressions Dental Centers - Middletown

1.7(66 reviews)
9.6 mi

they did what they had to do. susan the hygienist was so…read moreinformative.. i hope i get her the next time i go back. as for Dr peters... he wasn't friendly but did what he had to do. got a free toothbrush and my teeth are perfect!

I am writing to file a formal complaint regarding my experience at Great Expressions on June 20,…read more2026. In February 2026, I scheduled a dental appointment for June 20, 2026, at 8:00 AM. I arrived on time for my appointment only to be informed by the receptionist that my appointment had been canceled due to a lack of confirmation. I explained that I had never received a phone call, text message, or any other communication requesting confirmation. Upon reviewing my information, the staff discovered that my chart contained two outdated phone numbers. When I originally scheduled my appointment, along with appointments for my children, I provided my current phone number and address. It became apparent that the office updated my children's information but failed to update my own information, resulting in the office attempting to contact me using incorrect phone numbers. Rather than acknowledging the office's error and attempting to accommodate me, another employee, who appeared to be a manager, made the comment, "We're the only office that accepts Medicaid." This statement was completely irrelevant to the situation and highly inappropriate. I responded by asking why she was telling me that, as I do not have Medicaid. The comment felt derogatory, dismissive, and unprofessional. What was most disappointing was the complete lack of empathy and customer service. Despite the cancellation resulting from the office's failure to maintain accurate patient records, staff refused to place me back on the schedule that day. Instead, they offered me an appointment during the week. I explained that I have relied on Saturday appointments for years due to my schedule and that this was one of the reasons I have remained a patient with Great Expressions. I was then informed that Saturday appointments are no longer offered. The entire interaction left me feeling disrespected, dismissed, and undervalued as a patient. I took time out of my day to attend an appointment that I had scheduled months in advance, only to be turned away because of an error made by the office. The staff's response and the manager's inappropriate comment only made the situation worse. I am requesting that this incident be reviewed and that appropriate action be taken to address the lack of professionalism, poor communication, inaccurate recordkeeping, and unacceptable customer service I experienced.

Photos
Great Expressions Dental Centers - Middletown
Great Expressions Dental Centers - Middletown
Great Expressions Dental Centers - Middletown

See all

The Children's Dental Group

The Children's Dental Group

3.0(2 reviews)
30.4 mi

Very family oriented, great people nice smiles!! Great with children kids love it hereread more

I am absolutely appalled at the moment. My 7 year old daughter was scheduled originally for an…read moreextraction on September 26th. This was after an appointment where she was having some tooth pain. Preceding the appointment, they of course put her on an antibiotic to clear any infection. A day or two before that scheduled appointment, they called and rescheduled because of some rain. They rescheduled for the 18th. In that time, she ended up forming an abscess around the tooth and gave her more pain. Thank goodness, we took her in for an emergency appointment after being told we needed to bring her in, just for her to get a second round of antibiotics AGAIN to prepare for the second scheduled appointment of the 18th. They just called today (the 15th) to reschedule yet again and this time it's just because the provider won't be in over the weekend. I am incredibly frustrated at this dentist office. They've now put my daughter through unnecessary pain and two full weeks of antibiotics to prepare for this extraction just to reschedule again. They offered a reschedule date as well that was 2 weeks out instead of trying to accommodate and make it as soon as possible given her tooth pain history and the fact they recently put her on the antibiotics specifically for this upcoming appointment. I have never had such an experience at a health care facility in my life. This was not the way to handle this situation and doesn't put the patient first at all whatsoever. Its a huge bummer, because we really enjoyed the desk staff and the last dental nurse we had there. But we will not be returning and will be sure to share our experience with this office with anyone we are able to share it with.

Photos
The Children's Dental Group
The Children's Dental Group
The Children's Dental Group

See all

Brookside Family Dentistry - cosmeticdentists - Updated October 2026

Loading...
Loading...
Loading...