When buying a car ALWAYS do your research on the vehicle but more importantly.... the dealer. I should have listened to all the negative reviews about this place because bad reviews are so very telling, someone doesn't always report when they've had a great experience but they do when its a bad one. To begin with they have good pricing on some of their vehicles, which reading through most reviews makes sense because they are selling pieces of shiny junk. I had communicated via email with their sales rep Scott who I did not know at the time but is a new salesman who has only been selling cars for close to two years after retiring. He is frankly a VERY unknowledgeable car salesman & employee of his company's policies & I will tell you why. When going to buy a vehicle you want confidence in who you are working with, someone who knows what they are talking about or selling, it is very unsettling to have questions about a vehicle and to hear "i don't knows" or "let me check on that" in response especially when you have been inquiring about this vehicle for a week before even coming in. It felt like I was dealing with a middle man, who was always having to go check in with someone for the correct answer. Furthermore, I had made it clear to Scott I did NOT want to do any credit applications because I had a preapproval already through my own bank before I ever came onto their lot & what do you guess is the first thing Scott is slamming down my throat as I come in...a credit application. After denying the credit application and taking a test drive AGAIN he brings up the credit application, I was wanting to proceed with the vehicle at the time so I agreed ONLY on the basis that my credit would be ran through ONE bank, MY bank that I was already preapproved through. Scott ensured me that the financial department would only run my app through my bank to get the already started process flowing..... this is why I say the man doesn't even know his companies policies.... not even 20 min later Scott is no where to be found as I'm waiting inside a small crammed office & my phone starts sending me notifications, I'm getting hard inquires left and right that're hitting my credit report. They were running my credit through all of their banks and I was watching my credit score plummet on an already not so great credit score to be honest. I run to go find Scott to be told he is with another customer, 30 min and 4 more hard inquires later, Scott returns. He has no answers for me, just excuses. He was unable to convey the message to his financial department to not run my credit through the ringer because he was tending to another customer... NOT MY FAULT but now I'm facing the repercussions of it? In addition, he had told me throughout the process that my bank I was preapproved through is in their "cuddle network" WRONG again, their financial manager later told me my bank has been out of their network since before Scott even started with them so that information was 100% false. In addition, there was no communication, I was left in a room to figure it on my own which is the feeling I had since I walked through the door, it was only when I started to get upset about what they were doing to my credit did I get some attention which was negative at that not apologetic or concerned, instead of recognizing what they did wrong they tried to over look it, telling me to just call my bank to get the preapproval over the phone since their way didn't work, Scott even word for word told me "when people run your credit they'll see what your hard inquiries are and know it was just to buy a car, it wont effect you." Scott do you even know what credit is, how it works, or how it effects you? I have contacted the business several times to see if their is anything we can do to resolve the issue before contacting attorneys or the BBB but every time been asked to leave a name & number with no call back. Most dissatisfied experience with a car dealership I have ever had. We all expect car salesman to be sneaky &/or pushy but these guys take that to a whole new level. Run as far as you can from this dealership.....in the opposite direction. read more

I have to say, I would have expected a lot more from a company that's, to quote "been around 60 years". I didn't think I could have this awful of an experience. I purchased a vehicle from them on 1/25/14 through Mike. When I was looking at the car I noticed a cracked windshield and a check engine light on. With the promise that those things would be fixed (in writing I might add), I went back to pick up the car the next day. Things go downhill from here. On the drive home the check engine light went back on. I didn't think much of it right away because I was told it was just low voltage from an old battery (which they had replaced) but I thought I'd look into it anyway. Turns out the codes were not voltage related at all, more about the exhaust and possible issues. I ask around and with a friend who is more knowledgeable with cars than me, we figure out it's most likely because the vehicle was modified (I had specifically asked if the car had been modified when I bought the car, and was told it was not). After he took it on the freeway and lost power at 60 mph (incredibly dangerous!!!) We decided to take it back to Brooks Biddle. They couldn't get the car in for over a week and I was promised a rental. Turns out they had a rental available THAT EVENING ONLY and would have to return it that night. After musing it over, I decided I couldn't stand their lies anymore and want them to take the car back (upon buying the car I had asked if the check engine light was bad of they would take the car back and they said yes). I mean, to be fair I've had this car for almost a month, am about to make a payment on it and have not gotten to drive it at all!!! I sit down to talk to the sales manager Jim who of course wants to talk me out of it. Going as far as to tell me that his wife's car looses power on the freeway and they don't know why. Well Jim, that sounds like a problem and you might need to get your wife a different car. I'm hoping I don't have to get the attorney general involved but I'm just so done with these people. If you want a reliable car with great service.... Stay away!!!!! read more

I have to say, I would have expected a lot more from a company that's, to quote "been around 60 years". I didn't think I could have this awful of an experience. I purchased a vehicle from them on 1/25/14 through Mike. When I was looking at the car I noticed a cracked windshield and a check engine light on. With the promise that those things would be fixed (in writing I might add), I went back to pick up the car the next day. Things go downhill from here. On the drive home the check engine light went back on. I didn't think much of it right away because I was told it was just low voltage from an old battery (which they had replaced) but I thought I'd look into it anyway. Turns out the codes were not voltage related at all, more about the exhaust and possible issues. I ask around and with a friend who is more knowledgeable with cars than me, we figure out it's most likely because the vehicle was modified (I had specifically asked if the car had been modified when I bought the car, and was told it was not). After he took it on the freeway and lost power at 60 mph (incredibly dangerous!!!) We decided to take it back to Brooks Biddle. They couldn't get the car in for over a week and I was promised a rental. Turns out they had a rental available THAT EVENING ONLY and would have to return it that night. After musing it over, I decided I couldn't stand their lies anymore and want them to take the car back (upon buying the car I had asked if the check engine light was bad of they would take the car back and they said yes). I mean, to be fair I've had this car for almost a month, am about to make a payment on it and have not gotten to drive it at all!!! I sit down to talk to the sales manager Jim who of course wants to talk me out of it. Going as far as to tell me that his wife's car looses power on the freeway and they don't know why. Well Jim, that sounds like a problem and you might need to get your wife a different car. I'm hoping I don't have to get the attorney general involved but I'm just so done with these people. If you want a reliable car with great service.... Stay away!!!!! read more

I have to say, I would have expected a lot more from a company that's, to quote "been around 60 years". I didn't think I could have this awful of an experience. I purchased a vehicle from them on 1/25/14 through Mike. When I was looking at the car I noticed a cracked windshield and a check engine light on. With the promise that those things would be fixed (in writing I might add), I went back to pick up the car the next day. Things go downhill from here. On the drive home the check engine light went back on. I didn't think much of it right away because I was told it was just low voltage from an old battery (which they had replaced) but I thought I'd look into it anyway. Turns out the codes were not voltage related at all, more about the exhaust and possible issues. I ask around and with a friend who is more knowledgeable with cars than me, we figure out it's most likely because the vehicle was modified (I had specifically asked if the car had been modified when I bought the car, and was told it was not). After he took it on the freeway and lost power at 60 mph (incredibly dangerous!!!) We decided to take it back to Brooks Biddle. They couldn't get the car in for over a week and I was promised a rental. Turns out they had a rental available THAT EVENING ONLY and would have to return it that night. After musing it over, I decided I couldn't stand their lies anymore and want them to take the car back (upon buying the car I had asked if the check engine light was bad of they would take the car back and they said yes). I mean, to be fair I've had this car for almost a month, am about to make a payment on it and have not gotten to drive it at all!!! I sit down to talk to the sales manager Jim who of course wants to talk me out of it. Going as far as to tell me that his wife's car looses power on the freeway and they don't know why. Well Jim, that sounds like a problem and you might need to get your wife a different car. I'm hoping I don't have to get the attorney general involved but I'm just so done with these people. If you want a reliable car with great service.... Stay away!!!!! read more

I have to say, I would have expected a lot more from a company that's, to quote "been around 60 years". I didn't think I could have this awful of an experience. I purchased a vehicle from them on 1/25/14 through Mike. When I was looking at the car I noticed a cracked windshield and a check engine light on. With the promise that those things would be fixed (in writing I might add), I went back to pick up the car the next day. Things go downhill from here. On the drive home the check engine light went back on. I didn't think much of it right away because I was told it was just low voltage from an old battery (which they had replaced) but I thought I'd look into it anyway. Turns out the codes were not voltage related at all, more about the exhaust and possible issues. I ask around and with a friend who is more knowledgeable with cars than me, we figure out it's most likely because the vehicle was modified (I had specifically asked if the car had been modified when I bought the car, and was told it was not). After he took it on the freeway and lost power at 60 mph (incredibly dangerous!!!) We decided to take it back to Brooks Biddle. They couldn't get the car in for over a week and I was promised a rental. Turns out they had a rental available THAT EVENING ONLY and would have to return it that night. After musing it over, I decided I couldn't stand their lies anymore and want them to take the car back (upon buying the car I had asked if the check engine light was bad of they would take the car back and they said yes). I mean, to be fair I've had this car for almost a month, am about to make a payment on it and have not gotten to drive it at all!!! I sit down to talk to the sales manager Jim who of course wants to talk me out of it. Going as far as to tell me that his wife's car looses power on the freeway and they don't know why. Well Jim, that sounds like a problem and you might need to get your wife a different car. I'm hoping I don't have to get the attorney general involved but I'm just so done with these people. If you want a reliable car with great service.... Stay away!!!!! read more

I have to say, I would have expected a lot more from a company that's, to quote "been around 60 years". I didn't think I could have this awful of an experience. I purchased a vehicle from them on 1/25/14 through Mike. When I was looking at the car I noticed a cracked windshield and a check engine light on. With the promise that those things would be fixed (in writing I might add), I went back to pick up the car the next day. Things go downhill from here. On the drive home the check engine light went back on. I didn't think much of it right away because I was told it was just low voltage from an old battery (which they had replaced) but I thought I'd look into it anyway. Turns out the codes were not voltage related at all, more about the exhaust and possible issues. I ask around and with a friend who is more knowledgeable with cars than me, we figure out it's most likely because the vehicle was modified (I had specifically asked if the car had been modified when I bought the car, and was told it was not). After he took it on the freeway and lost power at 60 mph (incredibly dangerous!!!) We decided to take it back to Brooks Biddle. They couldn't get the car in for over a week and I was promised a rental. Turns out they had a rental available THAT EVENING ONLY and would have to return it that night. After musing it over, I decided I couldn't stand their lies anymore and want them to take the car back (upon buying the car I had asked if the check engine light was bad of they would take the car back and they said yes). I mean, to be fair I've had this car for almost a month, am about to make a payment on it and have not gotten to drive it at all!!! I sit down to talk to the sales manager Jim who of course wants to talk me out of it. Going as far as to tell me that his wife's car looses power on the freeway and they don't know why. Well Jim, that sounds like a problem and you might need to get your wife a different car. I'm hoping I don't have to get the attorney general involved but I'm just so done with these people. If you want a reliable car with great service.... Stay away!!!!! read more

Buying a vehicle can come with its list of difficulties, from the pushy salesman who never leaves you alone to those in the office who are unwilling to work with you on price or documentation. This was NOT our experience at Brooks Biddle Automotive. We bought our truck from Brooks Biddle while in Alaska. All our communication was on the internet, text messaging and phone. Our experience was amazing!! Without question we WILL buy from them in the future. We had a fantastic salesman who went above and beyond any salesman we've ever worked with. His phone was always on to answer our calls or text messages. He was willing to send more pics and provide any information we requested. Even on his day off he worked to help us have peace of mind during our buying process. We bought the truck to tow a 5th wheel and the hitch needed to be installed. Our salesman searched local installers as well as assisted us in finding a ride from the airport to their location and waited for us to arrive even after hours during Memorial Day weekend, all to make sure our experience was top notch. Above all this they worked with us to keep the vehicle price within our budget. They also made sure we had all the appropriate documents not only to leave the dealership but to travel through Canada back to our home in Alaska. The sales, finance and management staff make this business top quality and worthy of a glowing 5 STAR review. Thank you Brooks Biddle Automotive for taking care of our family not just our vehicle. Buy with confidence and peace of mind at Brooks Biddle!! read more

It was time for me to trade in my wonderful old SUV for a smaller car with more zip as I was not hauling around children anymore. I did a lot of homework and read lots of reviews on vehicles so I knew about the local market and prices as I scanned craigslist. I did my own research about blue book values on both the cars I was wanting to purchase and the trade-in value of my own vehicle. I called Biddle and NORM answered the phone. He was VERY PLEASANT, knew which car I was referring to from craigslist, and called me later that afternoon with info/estimates about my trade-in. My husband and I took a test-drive with the car on the next Saturday morning and Norm was exactly the kind of salesman we like to deal with: informative, but not intrusive, and very fair. We did the normal haggling back and forth for a short time, and I believe we both came out with fair prices (for the car purchased and the trade-in) in the end. We found Norm to be professional and knowledgeable and I was impressed when he called a week later to follow-up to see how we were enjoying the car. (We love it!) read more

Drove almost an hour from Stanwood to get here, well worth the drive though! I had been working with a dealer in Smokey Pt and Mt Vernon and Biddle beat the best deal out of them by 1500 on the F150 I just bought. Called ahead to make sure it was still available and talked to Alan, he went checked it out and called me back shortly. I couldn't get any trade firures on the phone as they wanted to see it first but I thought that was understandable. When I got there everything checked out well on the truck and took a test drive to Woodinville and back. I made an offer on the truck, they didn't accept that but took a few hundred off and gave me a good trade value. The difference between my trade and the new truck was just over 10k and that put them about 1500 better than the next dealer in Smokey Pt. Thanks for an easy deal and nice truck! read more

I completely trust the techs at Biddle! I have taken my car there several times for scheduled maintenance but last week it was for something else. My Impala died on the freeway so I had to have it towed. I called Biddle and they helped me with all the arrangements with Rainbow Towing. I didn't have an appt but they were able to work it in fairly quickly cause that's the only car I have so I had to miss work. They found what had gone wrong and it was going to cost $1200 to replace. After a long conversation with Dave in Service and the tech working on it, I think his name was Brandon, they figured out a way to fix the problem instead of having to replace the part. The next day their shuttle came and picked me up, the bill was only $178 and my car is running perfectly! I would not take my car anywhere else! Biddle is honest and helpful. read more

Excellent customer service! I emailed the dealership to ask about a car, Danny got back to me right away. I live an hour away from the dealership, but drove down to view the car as soon as I was off work. I loved it and began the paperwork process to buy the car. My loan wasn't approved right away, but the staff worked until closing time on my application. Danny called me the next morning to tell me I was approved and to schedule a time for me to come pick up my new car. I wanted to get it Friday morning before he was supposed to be at work, but he came in early to meet me and complete the sale. I really appreciated everyone's help during the buying process; very caring and professional. I would definitely recommend this dealership to friends and family. (It's been one month since I got my car and I'm still LOVING it). read more

It's been interesting reading these reviews. Many of them are the total opposite of everything I experienced while buying my car. At Brooks Biddle, they listened to what I wanted in a car, showed me what they had that fit my criteria, and gave me all the information about the car that I asked for. They were fair with their price (in fact they were below avg asking price for similar cars in the area, and on a car that had lower miles than any of the other comparable cars in the area). They addressed every one of my concerns, and even looked things up on the internet for me. I feel great about my transaction. I love my car & I love what I paid for my car. I had a great experience with sales, finance, and the lady who handles the licensing. I will absolutely recommend them to family and friends. read more

I had a great experience at Brooks Biddle Automotive. They've been open for over 50 years, and when you buy a car there you can see why. They buy good clean cars, are transparent about how they price them, and make you feel welcome the moment you walk through the door. I just bought a 2015 Subaru Outback from Scott. He went the extra mile to make sure I felt confident buying the car (it was my first car purchase). He let me borrow the car for the day to get it inspected by a mechanic. There were a couple small issues with the car, and Brooks Biddle Automotive fixed them right away. Buying a used car can be scary. I'd really consider going to a smaller mom and pop shop like Brooks. They have no incentive to rip you off because they rely on positive customer experiences to stay open. read more

Just bought my car down at Brooks Biddle and the whole thing went down as smooth as possible. I emailed in and talked to both Internet guys I think Tanner and Brandon were there names, they let me know everything about the car inside and out already knew they were the best priced by at least three grand.) When i arrived at the store I was greeted by on the sales staff who let me know he would be showing me the car I believe his name was Jeff. With it being a Friday it was very busy and in the time while I was waiting I was offered soda pop and popcorn and introduced to their Service Dept and Parts Dept. All in all it was a very easy transaction and i will continue to shop down there and I will remember to send everyone I know down to Brooks Biddle Auto from now on! read more

I have not had my car long, only a few weeks but the purchasing process was amazing for me. I met with scott and my brother in law was in contact with him all day before I could visit. Scott asked my brother what I needed and he had a few cars ready for me when I arrived. My father also came to help me as I was EXTREMELY nervous with this process. Scott was not pushy at all and in fact helped ease my anxiety. He was so wonderful to me and my family I have already passed his name out to others. The finance process was just as amazing to me. I ended up walking out of there paying less money than I thought on my monthly payments and I received a great warranty. If you choose Brooks biddle ask for scott! read more

I had a great experience at Biddle. I knew the car I wanted to look at and arrived right at opening time. I went inside to find a sales person after looking at the car and Scott was available to take me on a test drive. Scott was the best salesman I have ever had-and I have bought at least 6 cars in my life so far. It was a simple negotiation and the sale was done! The only part that took a long time was the paperwork signing, but that's partly because I am a chatter box and enjoyed the banter with the finance gentlemen. We talked about our children, plants and everything else under the sun! It was truly a wonderful experience and I will go back when its time for another rig. Thanks Biddle!! Zoe read more

I found this awesome four wheel drive Chevy Astro on the Brooks Biddle website........ Just right for getting Obvious Jazz to our next gig at Sun Peaks Ski Resort. After talking to the salesman, Jeff and emailing I made an offer....they accepted and then I said "Oh by the way, I won't be flying into SeaTac for about a month...... can you hold the van?" "No problem." "Oh and by the way, I'll need a ride from SeaTac when I fly in from Ketchikan, Alaska." "No problem." Jeff picked me up at SeaTac and soon I had all my instruments and luggage loaded, new plates put on and I was on my way. Thank you Jeff and Brook Biddle for making an out of state customer feel pampered. read more

I've had nothing but great customer service from this place! I have bought 1 car and 1 truck here over the past year and I recommend all my family and friends to do business with Brooks Biddle. They are not like the big chain dealers that do not care who you are. The staff at Biddle actually takes the time to get to know you and from that point on you become a friend, not just a customer! I take both of my vehicles (a Chevy and a Honda) to their Service Department for maintenance and I love the guys in the shop too! I have always been treated with honesty and respect and I can truly say that if I need another vehicle in the furture, I wil not go anywhere else!!! read more

I think car dealerships, in general, get a bad reputation because as a consumer we want to get the best deal possible, but I have bought more cars than I care to count and I have dealt with all kinds of dealerships and salesman and I don't enjoy the process in most cases. These guys rate among the best I've had to work with. It was a minimal haggle deal and they were respectful of my time and my budget. I didn't feel pressured and I was given a fair price and a great SUV in the end. I received a very nice and personalized follow up email from my salesman, Stephen Graef, who was great to work with all throughout the process. I would buy from them again. read more