Biddle sold us a lemon I purchased a Subaru for our family from Biddle this September. After going through this experience, I would caution everyone against this dealership. The next day after driving the car off the lot, the engine light went on, and blue smoke began billowing out of the back of the vehicle. Upon bringing it to a Subaru shop, I was informed that the car needed a $2,000 repair to the exhaust system. It is clear that this was a long-standing issue with the car, and the mechanics were shocked it was a recent purchase. In their opinion the engine warning light had been turned off recently. This implies that Biddle had misrepresented the car; and possibly were dishonest and fraudulent in their dealings. Giving them the benefit of the doubt, I contacted Biddle by phone and in writing asking if they would cooperate in addressing the issue. Biddle was unwilling to take action, though provided me with a quote to fix the issue at my cost (giving us a $50 dollar discount compared to independent quotes). Attempts to reach the department manager, Jim Bucy, and president, John Biddle, about this issue failed. At best, Biddle has shoddy customer service and does not stand by their vehicles. At worst, they are dishonest and fraudulent in their dealings with customers. Thanks to Biddle, I now have a car that is virtually un-drivable for our family with a new baby from the day after I purchased it. There were also minor issues with the car which a dealer should have noticed and fixed - for instance, there was no coolant in the vehicle, only water. Please stay away from Biddle. read more

I bought my 2008 Chevy Avalanche from Biddle Chevrolet in October. I needed a truck that was big enough to tow a horse trailer that I could also use as a daily driver. Gas guzzling trucks like mine are cheap right now--but even taking the economy into consideration, Biddle Chevrolet gave me a truly great deal and they were nice to me to boot. This is the first car I really bought all by myself with no help from someone with a Y chromosome and this family run dealership treated me well. Michael's Chevrolet in Issaquah also had a Diamond White 2008 Avalanche for sale and I negotiated with them too but they could not (or would not) beat the deal that I got at Biddle. I've brought the truck back for an oil change and service and was again super pleased with how I was treated and how promptly my truck was serviced. I'm a Chevy girl now. read more

Scott Mason was great to work with! We drove all the way out from Spokane to purchase a car and Scott had everything ready for us by the time we got there. No high pressure sales, just a good dealing overall. I absolutely love my new (to me) car! Thank you! read more

I didn't read any reviews prior to purchasing a car from Brooks Biddle so I was not aware of anyone else's experience. I saw the car online and scheduled a test drive with Dan Harris. He was accommodating and even had the car put up on a lift so I could look at the underside. I am a very experienced buyer so I had the Carfax and knew all about the car prior to showing up. Basically told them what I was willing to pay and it literally took less than an hour to complete the paperwork. I had my own financing which probably helped things go a little smoother. I left the car overnight and it was washed and had a full tank of gas when I picked it up the next day. My experience was perfect and I'll be enjoying my new Mustang Shelby GT500 for years to come. Thank You read more

I was looking for a used but not too used Yukon or Suburban. I scoured the internet and found only a few. I went to 2 other places and after getting pre approved and salesmen telling me to come down I found that none of these places had the vehicles I found online. They just tried to bait and switch me into buying what they wanted to sell me. Bill Pierre actually jerked me around for 6 hours before admitting none of the vehicles were actually there. I called these guys about the Suburban in their ad and my previous horror story. I was in and out in about an hour including my trade in. I have had the vehicle a few weeks no problems, no bs. If you need a used vehicle you need to see these guys. read more

One star is tooooo much. I had the exact same experience as Jill S., and the sales guy WAS Mike. I was seriously intimidated and essentially not allowed to leave without "making the deal". Buyer beware - if you ask for more for your trade they will simply increase the sale price of the vehicle you want. There is not a single cordial person in the entire establishment. DO NOT BUY ANYTHING FROM THIS DEALER!! read more

This is a no fluff dealer- don't expect a new showroom with guys dressed in nice suits. This is OLD SCHOOL baby. I actually kind of enjoyed the experience. They do in fact- price there vehicles reasonably. Do your research- if your a price shopper and your careful to lookup the COMPLETE vehicle history you'll be pleased. Sales people are "interesting" and no pressuring - I actually had to get them to show some motivation to sell. Don't expect any follow up after you purchase- It's literally kick it out the door and pick up your plates in 3 weeks (actually took 4 weeks). Yep it was good different.. Happy with the purchase- Got a great fairly hard to find vehicle with a great history. thanks much. read more

Sold my car to them before a move when I didn't have time or bandwidth to seek a higher price through a private sale. Was treated courteously, fairly and honestly. Not at all the creepy used car experience one dreads (and too often encounters elsewhere). If I return to the area and am in the buying market I'll definitely try them! read more

I have bought 2 new cars and several used from Brooks Biddle. 2 new ones when they were Chevrolet and one since they have switched to Suzuki. Great bunch of people including the shop. I found very good prices when comparing on Auto trader etc. Very happy with my current Biddle car bought this year. read more

It's been about 6 years ago or more when I purchased a 1999 Pontiac Montana Van from Brooks Biddle. I was assured that it was in great shape & was fully inspected. I'm not sure which it was at this time but I think I was told a member of the family owned it or an employee did. I'm not completely sure which it was now. Unfortunately for me I believe I signed of as no warranty & probably AS/IS. I did it because of what I said earlier. I believed I was purchasing this vehicle from a reputable business & was being told the truth. Apparently it wasn't. Within the next couple of day I drove it about 20 miles & the coolant light came on. I thought I guess they forgot to check the water level. I drove it back to the dealer & was told I had a crack in the manifold or something like that & it would take $1500.00 fix it. I didn't have the money then & don't now so I got stuck with this lemon that I can't afford to fix. I drive it rarely because of this problem. As far as I'm concerned they sold it to me this way. I don't believe this problem occurred in just the few days I had it. The salesman told me I even had a CD player in the van. I found out later that didn't work either. I'm very disappointed since I was told the vehicle was completely inspected & there were no problems with it. read more

I didn't end up buying a car here but Scott was the most amazing car salesman I've ever met. He didn't pressure me at all. He was very honest and helpful. When I am ready to buy, I'm going back to Brooks Biddle first. Scott is the best! read more

This dishonest dealership sold me a used car with an undisclosed serious accident in its history, at a price corresponding to flawless. They even showed me a clean report of the car's history before purchase. Now that I am trying to sell the car, and pull its history, I see that the airbag was deployed when the car was almost new, and most insurance companies would deem cars a total loss after such an accident. I would recommend to stay away from this dealership - they have zero business ethics and operate in a fraudulent manner. read more

My name is Rick and Started to look for a good used pickup. I used the sales man Dan and also talked with Scott.. they both were very helpful I felt no pressure at all. I left and started to look around and could not find a better deal.. So I went back in today and went in with a trade in and got even a better deal. When ever I buy a car I get buyers remorse and I have to say this is this first time I really feel great about the deal. I would buy again and would suggest the dealership.. Honest to good great people... Thanks Rick read more

I had a great buying experience here. It was like 4 years ago, and I don't remember the sales guy's name, but the vibe was totally relaxed and very little pressure like you might expect. I bought someone else's trade-in, at 92K miles, and while I'm always nervous about buying used cars, especially from dealers, I'm really glad I made this purchase. Other than routine maintenance, the car was trouble-free. I'm embarrassed to admit that I didn't have my mechanic inspect it before buying it. The sales guy said they don't buy trade-ins without a thorough inspection themselves, and I trusted him, and in the end it worked out fine. I drove it about 30 K in 3 years or so, with little trouble. I sold it last year, upgrading to something better. That truck has a special place in my heart, as it was a great stepping stone vehicle for my landscaping business. read more

*Disclaimer: review of buying process only, ended up buying another car.* I dealt with Tanner Stein over e-mail on purchasing a new car. He was straightforward, very responsive and tried to get me the best deal (pricing ended up being highly competitive for the new model I was considering). I worked with many dealers, and he ranks up at the very top. The only reason I ended up not buying from him was because we got a recent used deal, same car higher trim, we could not pass up. read more

Recently, I moved my family from Bothell Wa, to Phoenix Arizona. My ex-wife had bought a 2000 oldsmobile from Brooks Biddle in 2003 and was told that ANY problems with the car would be attended to by Brooks Biddle. She went down to the service desk late in July and told Dave (the service manager) that she was going to be moving to Arizona at the first of August, and to check out EVERYTHING no matter the cost, to make sure the car would survive the drive. After getting it back with the assurance that the car was in perfect order, we proceeded to leave Bothell for our trip on August 2nd. After going almost 1,600 miles and making it to Phoenix, the car died in the middle of an intersection on Camelback road. Calling AAA and having the car towed to their repair shop, they determined that the alternator was faulty, the battery was dead, which is understandable in the 110 heat down there. Because we chose to use AAA for our towing, they threw in a $100 total car check and guess what they found??? Upper and lower radiator hoses had failed, a CV joint and grease boot was 100 miles from failing, a front motor mount was gone, a tie-rod was completely useless, a wheel bearing was loose and making noise, and of course they replaced the alternator and battery. So after a 1,600 mile trip and a grand total of over $2,600 for the repairs she was back on the road again. Now, you tell me? What would have happened as she was crossing the desert between California and Arizona and something would have let loose? Would she have wrecked the car, or worse? Who's fault would it have been? Talking to Dave at the service desk, he stated that he never heard her say that she wanted the car checked, and that the service they did, they gave us (so nice of them) a $40 credit. Not only did Dave LIE to me, but he completely ignored her request to have the car checked out. After 12 years of her and myself taking out vehicles to Brooks Biddle for service, WE ARE DONE WITH THEM. I wouldn't recommend anyone take their car there as they have become 'HACKS". The dealership that was once a trusted "friend" with out vehicles has turned the corner and is only interested in how much money they can 'drain" from your wallet. They don't even deserve ONE star.!!! read more

Terrific honest customer service and car repair.

I went in to Brooks Biddle to test drive a Ford Ranger. After experiences with obnoxious salesmen at other dealers on the eastside, I was pleasantly surprised with the no-frills, no-drama environment at their unassuming location in Bothell. The truck was in great shape, they worked with me on price and covered the costs to address issues with the air conditioner (a fuse was missing, which was a bit disappointing to see that not having been caught during their pre-sales check). All-in-all, a straightforward and simple experience, just what I was looking for. read more

I have bought and sold many cars in my life. I can personally say that buying from Scott Mason was as easy as it get's. I was buying the car from out of state and he was able to perfectly describe the car accurately and get back to me in a very timely manner. They were also very flexible during the negotiation process and I didn't get the typical used car sales pitch. Good honest dealers are a rare thing to find, I'm very glad I went to Brooks Biddle. read more

Just ask for Blaine! This is how you want to be treated. Blaine went the extra mile - literally - by bringing the car to my home over 3 hours away! I'll never understand the ranting on Yelp. How can we have such disparate experiences at the same businesses? I can only assume the one star ratings are from people who are unhappy in life. I went to buy a car for my daughter. This might have been the least expensive car on the lot at the time. The price was better than any other comparable car on the internet. It had less miles, better condition and everything worked. You would think that buying a 2001 Ford for $4200 would get you less attention from the dealership. Not true! Blaine took us for a test drive and everything went very well. We bought the car and got back on the freeway for a 3-4 hour drive home in the pouring rain. 5 miles from the Brooks Biddle lot the car started to sputter and we immediately headed back. Blaine did not hesitate one bit. He said they would fix the problem and deliver it to us. And he did. Nothing was truly wrong, just some water in the distributor cap and the car not getting enough fuel. Look, I bought the car as is. No warranty or service was implied. I bought a used car without having a mechanic look at it. Brooks Biddle just took care of it and Blaine wasted a day of his life for me. I don't know if I'll ever be able to buy another car from Brooks Biddle, but I'll certainly look every time. Thank you to all of you at Brooks Biddle and of course to Blaine. read more

As a young woman, car shopping is EXTREMELY stressful because I have to set myself up before going out because I know I will be taken advantage of and treated like a fool. So, when I went in to Brooks Biddle my mind was fully prepared for a war. It turns out I got prepared for nothing and it was the easiest, most stress free car experience I have ever had! There was no pressure, the salespeople were transparent with me and on the history of the car, it was already at a below market price, and they answered all questions about the car to the best of their ability. I think what also helped was doing my research before going in and talking to Dan on the phone a couple of times before the test drive, and I didn't try to haggle because they were already giving me the best deal I could get. Overall I am EXTREMELY satisfied with my experience, I got an excellent deal, and would recommend this dealership to anyone looking for a no stress, no pressure, car buying experience. read more

My daughter purchased her first car here in oct . I just reviewed the purchase. First off I believe people are responsible for their decisions and have to live with them. But it is not honorable to take advantage of people. This company sold her a vehicle for $6000 over blue book value and convinced her to purchase a $2800 extended warranty on top of it. People not familiar with the car buying process should steer clear of companies like this. read more

This place was fine. I found a 2005 vibe on their website and went there to check it out. We got there and asked to see it. The test drive went ok. We got back to the office and started to do some paperwork. It was all pretty low key. After I was approved for a loan I took it to a mechanic to get the car checked out. It came back with a few issue - nothing major. When I got back to brooks and showed the report from the mechanic to one of the salesmen he reply "mechanics lie". This left a bad taste in my mouth. Why would a random mechanic lie to me about some minor problems the car has? Long story short, the next day I bought the car. I've had it for two days with no issues and I am happy with the car itself. I think this dealership can do more to give their customers the confidence that are getting a good deal. That would get them coming back. Also, some nice touches would of been if they would of washed the car and fill it up with gas before they gave it to me. Would I buy another car here? maybe. As far as dealerships go, you can do better, but you can also do a lot worse. read more

I was very impressed with the honesty and kindness of the dealers here. It made me buying my car much less stressful. I was very happy to purchase my car from them, and would definitely do it again! read more

Worst customer service and racist! The sales guy, Norm, must be in his late 50ties, received us was highly unprofessional. The moment he received us at dealership both myself and my wife felt uncomfortable from smell of cigarette from his mouth. When showing the car, instead of talking about the features of the car, he started with good their dealership has priced the car and lower than all, I had to interject and said lets discuss the price after we are satisfied with the test drive. After the test drive when we were discussing and negotiating on the price of the car, he made a very corky and raciest comment - "I know it is in your culture to do negotiation". When I asked what he meant by it, he tried to cover up saying that no American or African American he has sold to will never negotiate, but indian people always do and I think it must be in their culture and thus never been able to sold to any indian. From that moment I didn't felt making any deal with this guy, Norm, and told him his comment was very offensive. I told him that he should place in all his ad that we don't do any business with Indian people. And trying to rectify his mistake he said that he didn't meant this in wrong way and Indian people must be very nice and all ... FYI, this is a very small dealership and if they have such such sales rep, I don't recommend this place for buying cars. Atleast Indians are not welcomed. read more

I have to say, I would have expected a lot more from a company that's, to quote "been around 60 years". I didn't think I could have this awful of an experience. I purchased a vehicle from them on 1/25/14 through Mike. When I was looking at the car I noticed a cracked windshield and a check engine light on. With the promise that those things would be fixed (in writing I might add), I went back to pick up the car the next day. Things go downhill from here. On the drive home the check engine light went back on. I didn't think much of it right away because I was told it was just low voltage from an old battery (which they had replaced) but I thought I'd look into it anyway. Turns out the codes were not voltage related at all, more about the exhaust and possible issues. I ask around and with a friend who is more knowledgeable with cars than me, we figure out it's most likely because the vehicle was modified (I had specifically asked if the car had been modified when I bought the car, and was told it was not). After he took it on the freeway and lost power at 60 mph (incredibly dangerous!!!) We decided to take it back to Brooks Biddle. They couldn't get the car in for over a week and I was promised a rental. Turns out they had a rental available THAT EVENING ONLY and would have to return it that night. After musing it over, I decided I couldn't stand their lies anymore and want them to take the car back (upon buying the car I had asked if the check engine light was bad of they would take the car back and they said yes). I mean, to be fair I've had this car for almost a month, am about to make a payment on it and have not gotten to drive it at all!!! I sit down to talk to the sales manager Jim who of course wants to talk me out of it. Going as far as to tell me that his wife's car looses power on the freeway and they don't know why. Well Jim, that sounds like a problem and you might need to get your wife a different car. I'm hoping I don't have to get the attorney general involved but I'm just so done with these people. If you want a reliable car with great service.... Stay away!!!!! read more

Not very impressed. Overpriced cars and commission greedy sales reps. I will never buy a vehicle from this company.

Caution: Lengthy Attempted to purchase a used vehicle through Brooks Biddle. The salesman seemed nice enough, but kept me waiting hours and was not responsive to my questions or concerns. Further, the salesman was extremely condescending. If I weren't a young-ish woman (in my late 30's), I suspect I would be paying less, but I wasn't willing to haggle very hard since the salesman spoke to me as if I were a particularly stupid child and I knew the price to be in a reasonable range according the KBB values. It turned out to be slightly high using NADA values; be sure you check both. Salesman was not knowledgeable about the vehicle. Sure, it's a "really nice car," but that gives me no information about the vehicle. I would expect some basics, such as gas mileage, knowledge of braking system, etc. Would not give me any paperwork after we settled on a price, and in fact, did not seem to know what paperwork was required in the sale of a car. Turns out a different guy handles all the paperwork. That gentleman was quite nice and respectful. Salesman said multiple things that were factually inaccurate, such as telling me the car had all wheel drive when it has front wheel drive (thankfully I came having done my homework), telling me that CarFax reports were guaranteed accurate (they are only as accurate as their information sources; a CarFax report can't actually guarantee much and only shows records from certain sources), not seeming to understand what a certification of emissions is, otherwise hemming and hawing and ultimately seeming slightly incompetent. Perhaps this is a sales tactic of some sort, but it had the effect of causing me to want to take my business elsewhere rather than wait for the salesman to get it together, but I really liked the particular vehicle I was purchasing and stuck it out. This dealership very clearly prioritized service to people who were using their financing (to be expected), as well as middle-class, older (50's and above) couples, to the extent that I constantly felt they were trying to put one over on me in some way, but couldn't really put my finger on how. I know there's some bias because the salesman was constantly assisting another (older, white) couple while I was waiting and when he returned to me he had forgotten what we'd previously talked about. Perhaps they just don't have enough staff? Perhaps "bumbling, disorganized dad" is part of his sales strategy? However, I'd guess that based on the majority of the positive reviews of this dealership being from older white people, and because all of the staff seem to be older white people, there may be some inherent bias happening. I certainly didn't enjoy the way I was spoken to and felt there was a severe lack of professionalism in treating a customer like a child. The salesman thoughtfully had the gas tank filled up when I came in to finalize the purchase, but the windshield wiper fluid reservoir was bone dry. This dealership is connected to a service garage. The lack of attention to detail was somewhat concerning. Not a deal breaker, but proceed with caution. I appreciated that his heart was in the right place, but there is room for improvement. The dealership could vastly improve the customer experience by using more respectful terms to address customers (ix-nay on the "young lady" and "kid," I'm almost 40) and by being more transparent about timelines and documentation. You have to expect a certain amount of B.S.-ing with car sales, but there are more savvy ways of presenting it to the client. Salesman told me he was "proud of me" when I purchased the vehicle. What?? I received a "survey" call after my purchase. When I expressed my concerns, I was told I was wrong and the "majority of people" enjoy their experience, then the caller quickly ended the call. Why call to get my opinion and then tell me my opinion is wrong? I'd like to say it was a wonderful experience because the people at Brooks Biddle seem very nice and probably mean well, probably aren't aware that their mannerisms are even remotely problematic, but "inter-sectional feminism" is definitely not a term they're familiar with and they are decidedly not politically correct. Proceed with caution if you are female, under 40, or a person of color. I did not have any experience with the service side of the business, only sales. read more

My father bought a Suburban way back in 1985 from this dealership, plus I live in Bothell so I thought I would stop in to check out a vehicle that I spotted on Craigslist. The instant I stepped onto the lot a salesman put out his cigarette and approached me. Within a minute we were at the vehicle and on a test drive. Instantly I could tell that this guy didn't know anything about the vehicle. This seemed odd as it was the most expensive SUV on the lot. I didn't let that bother me and just took it as typical car salesman jargon. I got along well with this man and left with his card and returned a couple of days later for another test drive because I really like this model. After a short test drive we stepped inside to talk numbers. After only 5 minutes of what I wouldn't even call negotiating the salesman received a phone call and then stepped out and left without saying a word. 5 minutes later this old man came in and said that the guy had to go pick up his son from school? I thought that was odd, but decided to move forward to try and cut a deal with the old man. After introducing himself he pulled out a piece of paper with the full retail asking price printed on it and tried to get me to sign it. I smiled and told him that I wasn't interested in paying full retail for this vehicle and that we were a ways off from making a deal. I could tell this was going nowhere, but was intersted in seeing what other tactics he would try to pull to try and make the sale. After talking about the economy, how they don't make any commission, and how they don't mark up any of their vechicles he tried the old "call the owner" trick. Apparently the owner was going on vacation the next day and it was my last opportunity to buy the car as this certain price because the owner wouldn't be available tomorrow. Do these tactics actually work on people? I felt so grimy and dirty from corresponding with this old timer that I excused myself and went home. After a few days of more research and thought I returned to make a real offer with the original salesman. I had a blank check in my pocket and was ready to make a purchase. I walked in fairly excited and was greeted with a "Oh great he's back" mentality. I hadn't taken the vehicle on the freeway yet and asked the original salesman if we could do a quick test drive. I thought this was fairly common, especailly since it's a $40,000 vehicle, but it was met with lots of resistance. He wined that I had already done two test drives (roughly 4 miles) and stated that he didn't want me to waste his time. The old man chimed in and stated that we were so far off on the negotiation the other day. I told them both that I wanted to negotiate with the original guy that walked out on me the other day. My mood and attitude were fading fast at this point. They finally found the keys and took me outside for the test drive. I quickly came to my senses and realized that even though the SUV was exactly what I was looking for I couldn't give these jerks $40,000 of my money. I denied the test drive, shook the guys hand, and left immediatley to never return. If I could give them zero stars I would, but that's not an option!! If you like shady 60's era saleman with slimy sales tactics this place is for you!!!! I guess I'll just head down to Fife or Puyallup to look for a car, instead of buying local..... read more

Beware and stay away from Brooks Biddle if you can. They buy cars/trucks at auction places and then sell it for more at their location. They don't check the cars/trucks conditions when they buy it at these auctions and if they do it's minimal just for the car/truck to look good. I've done my research and I've talked to several people who have seen them at these auctions places. BEWARE!! read more

Below follows an email I wrote on 1/25/11, which explains my experience after purchasing a 2003 Ford Ranger on 1/24/11. To sum up: Good prices but dishonest and willing to deceive customers. "Two weeks ago I came in to test drive and inspect a 2003 Ford Ranger with Mike X, and I decided I liked it; the truck seemed mechanically sound with no major dents, scrapes, scratches, and so forth. At the time he and I weren't able to make a deal to trade my car, which had a scratch, but I knew I wanted the truck. I eventually sold my car and on 1/24/11, I bought the truck. I didn't consider inspecting the truck again (a big mistake) since I had already driven and seen the truck, and also considering on your self-promoting reputation of integrity as a family owned dealership. Mike had the drivers side door open and waiting for me on the lot after finances and I drove the truck away. At a gas station down the road I saw the driver side door, whose condition was dramatically different than when I first saw the truck weeks ago. Please see the attached pictures and compare them to yours on the website (of which I made copies). Inches to the left of the driver's side door handle was a patch of deep scratches, approximately 1 in. by 2 in., apparently from a key, scratched completely through the blue paint down to the metal of the truck body. Even from a distance comparable to your photos, and in considerably poor light, one can see the scratches. They are unavoidably obvious, and I repeat that Mike had the drivers side door open and waiting for me to hop in, so as to conceal the new damage that was not present upon my first inspection two weeks ago, and that which is not present in your photos. More importantly, to avoid discrepancies in photo analysis, when I personally inspected the car two weeks ago those scratches were not present. I wish I would not have trusted you enough to feel comfortable that the car would have remained the same condition on the lot. I am extremely disgusted by Mike and the Biddle Dealership's hypocrisy on vehicle damage, since he would not accept my car yet felt compelled to sell a truck with serious damage. Also, I am appalled by Biddle's malicious deception of its customers. I would have expected at the least to be made aware of any change in truck condition between the two weeks I visited, if you were indeed a fair dealership truly looking out for your customers, as your self-promotion would like to lead us to believe. Yet you've stooped down to fulfill the stereotype of what a used car dealership is expected to be-- dishonest and without integrity. I cannot in good conscience recommend you after being so actively deceived by your dealership. The morning before the purchase I spoke on the phone with Norman and he alluded to an incident over the weekend that you were "dealing with", but I didn't pry into details and now believe whatever "incident" resulted in the vandalism of your cars, specifically my truck, and your sales representatives took measures to conceal that damage from me. I feel I have no other choice than to write an accurate review based on my experience, about the Biddle Dealership to protect future car-buyers. If I cannot be compensated for this damage post-deal, I can at least try to protect other potential customers from a similar experience. Sincerely, Tim" read more

I have dealt with many dealerships. Some are ethically good and some are just plain unethical. Brooks Biddle falls under the unethical dealership. I bought a truck from them. It was all good through the sale. Paid fair market value for the truck. They assured me it was in perfect condition and could easily pull my boat since I was upgrading from a 1500 to 2500 diesel. All staff are excellent at deception. After buying the truck and driving home several engine lights and codes started flashing. The transmission started slipping when I pulled my boat. I called the dealership to advise them of the issues. I was assured it would be fixed and I might have to share the expense. I agreed to share the expense. They kept the truck for 2 weeks. The truck was checked by a transmission shop. They only test drove it for 2 days and return it to the dealer. Two weeks later, I was told they found a vacuum leak and the truck was running great but needed to continue to test the truck. I thought it was ridiculous they thought a vacuum leak was the problem. I picked up the truck and was assured it would be fine. As I started the truck, the staff stood over me looking at the dashboard with a concerned look. Then he said look "everything is fine." 1/2 an hour after I left, all the same engine lites and codes came on. Basically, I had enough so I took the truck to a dealership in Tacoma. They diagnosed the problem in 2 hours, ABS module. The module was replaced and all the lites and codes were resolved. I still don't know if the transmission will slip until I pull my boat. Lesson learned. Please learn from my stupidity. Stay away from Brooks Bittle. They makes promises and don't follow through after you buy a car. I will swallow the cost to fix my transmission so I don't have to deal with unethical practices. I gave them the benefit of the doubt even after reading their negative reviews. I even mention this to them. My bad. Learn from my mistake so you don't end up in my position. My one rating is only because I had to rate in order to post my review. read more

Buyer beware, especially if you go to look at a 2005 VW Beetle Convertible shortly after this review is posted. First, the add was posted when the car had not physically arrived at the dealership yet. The salesman called me twice to keep me informed on status, which was great. He later used this as a negotiating tactic, stating "His manager had seen how hard he worked for me, by following up on the car delivery and calling me multiple times". I am sorry but I do not think this is heroic behavior. It is called doing business. 5 days later, the cars shows up with a rear window that isn't rolling up and down. Upon research, I learned this is a VERY common issue on these cars, and it costs $400 a pop to fix. The cost of the repair was also used against me in the negotiation. We got all the way to the end of the process (agreed on a price, 4 hours later), only to have the finance person inform me that they needed to disclose that the car had been repurchased by VW due to customer dissatisfaction. This was not evident on the CarFax. There is nothing official on the title. For some reason, they must have been required to disclose this but I would have appreciated the information on the front end of things, not after being taken on a run for over 4 hours. In addition, the answer to everything is "we've been here 30 years, of course we will XYZ (fill in the blank)". The sales person was very nice on our first encounter, but was dismissive and shady after that. He kept telling me he had 7 or 8 people lined up if I didn't buy the car. They also ran my credit because I wanted to use a check from my line of credit. My credit score is an 812, so I will survive the extra credit pull. I could include his name but I am not going to, because the owner was directly involved in this mess so I hold him ultimately responsible. I see the car is still for sale, and the price has gone up, I'm sure to cover the cost of the window repair on to the poor consumer who gets swindled in to buying this lemon that just wasn't officially reported as one. read more

Horrible place! I went there today, because I saw a car on edmunds and went there and found it, test drove it, sat in their office for over an hour just to have them come out to tell me they mispriced this online and put a 10 instead of a 20. That's a huge difference, and if they knew that, then why did they waste my time test driving the car and everything. Won't be back there. read more

These people are cons they buy cars at auctions that have damage so they can sell them so cheap. I just spent 16,000 on a car with a bent frame for them to tell me that they did not know about it. I pulled a report not a (Carfax because I found out those are worthless). The one owner car they sold me had gone through 15 or so auctions and at the auctions was announced it had a bent frame. I will be seeking legal advice. read more

Brookes Biddle sold me a car they bought from Auction with reported frame damage. No dealer will accept as trade in. Would never buy from this dealer again. read more

I had a real good experience with Scott M. I test drove a car on a Wednesday, negotiated the deal via text messaging on Saturday. Good thing I did that in the comfort of my own home, because the wait for completing the deal was very lengthy. I know it's part of the experience of buying a car, so I dealt with it. 3.5 hours from walk in to walk out. A long time that didn't include the negotiating. David L. was nice and sent follow up emails, but I only worked with him at the end of the process. This is my second car from BB. They have been there for a long time so they must be doing something right. read more

Had the best deal in the area on the hybrid vehicle I wanted, and were able to set up the auto loan with BECU for me. Walked in, test drove the car, and drove away with it within a couple hours. read more

We went in to test drive a vehicle and was met by the nicest older man ever, named Larry. Although we were not looking to buy today, he was such a sweet guy that we will certainly keep this dealership at the top of the list when ready to buy. Ask for Larry when you go and make sure to give him a giant hug! He made a fan today read more

Very disappointing experience. I recently bought a car here and I do NOT recommend this dealership. The salesperson told me that the car was in great shape, and that it has been previously owned by another salesperson there who had done all the scheduled maintenance and oil changes etc. A few days after I bought it I noticed that they hadn't even done an oil change, all the fluids were low, and a light was out. (To be fair, when I called to let them know, they reimbursed me for the oil change, but it was frustrating to have to do that a week after buying a car.) And that was just the beginning. I also found out that it needed new brake pads, and that the maintenance recommendations show the timing belt should have been replaced 7k miles ago. I called to see if the previous owner had done this scheduled maintenance, and it turns out he had not - contrary to what the salesperson had told me. I am especially frustrated because he gave me a much lower value for the car I traded in because he said that the timing belt would need to be replaced in 5k miles according to the maintenance recommendations. Essentially he decreased the value for the car I traded in because it would need a new timing belt in the future, while he was selling me a car that needed one 7k miles ago without telling me. I thought I was getting a fair deal on this car, but having to spend an extra $1,400 within the first two weeks of owning it has changed my mind. If you are thinking of buying a car here, don't expect them to honestly disclose the condition, take it to get checked out by a mechanic first. I really wish I had. As a side note, no one there seems to be particularly friendly or customer service oriented, but I could overlook that if I didn't feel that I was lied to and misled. I won't be giving them my business in the future. read more