I booked a $250 wash, blowout, trim, and style with the owner, Dailey, expecting a premium…read moreexperience. Unfortunately, it was one of the most disappointing salon visits I've had.
I came in for a simple wash and trim, yet I left feeling as though my hair was drier and more brittle than when I arrived. The haircut was uneven, and I was surprised by the trimming technique, as my hair was not sectioned in the way I would have expected for a precise and balanced cut.
Beyond the service itself, I found the atmosphere to be unwelcoming. From the moment I arrived, there was very little warmth or friendliness. I did not feel particularly comfortable in the space, and the interactions felt cold and impersonal. Rather than feeling valued as a client, I often felt self-conscious and out of place. I had ever desire to walk out before my consultations and wish I had listened to my gut instinct. It would have been better to lose the $125 deposit, than to sit and endure hair damage, peculiar personalities and discomfort.
One experience that stood out to me occurred while I was checking out. Several staff members were gathered at the front desk discussing a customer who had just left the salon. The customer had just paid and was ahead of me in line. The conversation centered around the customer's dissatisfaction with her service and whether she should be allowed to return. As a first-time client, hearing that discussion was uncomfortable and left a negative impression.
What disappointed me most was the lack of focus on actual hair care. In my experience, the salon appears to specialize more in color services and creating the appearance of healthy hair through gloss treatments rather than maintaining the health and integrity of the hair itself. During my appointment, I even had to request additional moisture products because my hair felt dry throughout the process.
For $250, I expected exceptional service, attention to detail, and a welcoming environment. Instead, I left unhappy with the condition of my hair, disappointed with the cut, and uncomfortable with the overall experience.
Ironically, despite my dissatisfaction, I still tipped both the stylist and shampoo assistant because I respect people's time and effort. Looking back, however, I do not feel that the experience justified either the price or the gratuity.
If you're seeking color services, your experience may be different. However, based on my visit for a wash and trim, I cannot recommend this salon. The service, atmosphere, and results did not meet the expectations that come with a premium price point.
I wish I had read all of these other yelp reviews before booking as a new client. Like the other clients, I'm sure I will get blocked and banned from coming back to the salon but that's perfectly okay because you will never see me again. New clients BEWARE. Book at your own risk!! I wish I had booked with the gentleman MarQ because he seems to have a pleasant attitude but I think his hair cut/trims start at $450 which is INSANE. This place is very weird.
