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    Broken Blinds?

    4.8 (99 reviews)
    Closed • 10:00 am - 4:00 pm

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    10 years ago

    Sam was AMAZING! Extremely responsive and saved us a ton of money. We are forever grateful and would recommed him without hesitation! :)

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    Page 3 of 3

    Ask the Community - Broken Blinds?

    Review Highlights - Broken Blinds?

    “Sam responded to me and quickly replaced the broken transmission in my Hunter Douglas blinds and at a fair price!”

    Mentioned in 82 reviews

    Read more highlights

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    Budget Blinds of Tustin

    Budget Blinds of Tustin

    (81 reviews)

    I'm a realtor. Please don't use this place. They will not get the job done in time for you. I've…read morecalled multiple people now, it's been 3 weeks, nothing was getting done. So disappointed. Please don't run a business if you can't run it.

    Budget Blinds of Tustin exceeded our expectations. The products are of high quality and they have a…read morewide selection to choose from. We ordered top-down/bottom-up cellular shades for my home office and dining room and regular shades for a small window above our kitchen sink. Kaylee was the consultant we worked with. She was personable, positive, friendly and provided superior service. She communicated well every step of the way and set the right expectations each time. She brought several samples/swatches and left them with us to give us the chance and time to see how it looks during the day and at night. What impressed us the most was when we had minor issues on our dining room shades (it felt heavy when pulling down), Kaylee relayed the issue to the owner and the manufacturer's rep to figure it out. While it took some time to get it right, they were in contact with me each and every time which we greatly appreciated. And they made sure that we were happy with the final product. TBH, compared with a few vendors we used for our remodeling project, Budget Blinds was "the only one" who kept us abreast of what was going on and provided updates. The other vendors we hired, I had to track them down, and some didn't even reply to emails. They did not care because they were already paid. I highly recommend Budget Blinds of Tustin for high quality and fashionable window treatments. Andrew & Megan Ewing also own Budget Blinds Mission Viejo. Thank you Kaylee & Andrew for an outstanding experience!

    EJ's Home Improvements

    EJ's Home Improvements

    (213 reviews)

    I got new blinds. I was due to get replacement windows and they wouldn't do the installation if…read morethere were blinds on the window. Eric arranged for Johnny to come the day before and take down all my blinds, and then he came back and put them all back up. Eric kept me updated the whole time. Consummate professionals. Nice to know that there are still people like that.

    I found EJ's on Yelp after having a negative experience with another company that had the most…read morepositive reviews on Yelp. Eric (the owner) is a no nonsense guy. He did a great job in explaining different choices for different areas in the house and took into consideration my dog who jumps at the patio sliding door. When he was done I pretty much had my mind made up on vinyl blinds on the kitchen window and patio door. With shutters in the rest of the rooms. He came back to take measurements and explain different choices on the shutters. There were a few things that I had to ponder about and Eric gave me his opinions/suggestions. It took about four months for the shutters to be ready (made overseas). I thought it was a long time but it seems to be the norm these days. I could have paid an extra $300 to have it done in a month but decided I wasn't in a hurry. The installers Johnny and Luis were super efficient and very nice. They did a great job with installation. They couldn't install the shutters on one of windows and told me Eric would be in touch. First thing the next morning I received an email from Eric apologizing saying he had made an error and he would have the shutters redone. He paid to have the shutters done in the shorter time (four weeks). Johnny and Luis came back yesterday and installed the last shutter. It took them 15 minutes. The first company I dealt with left me with more questions than answers when their rep finished his pitch. Eric on the other hand did such a good job in explaining everything I had very few questions. The shutters and blinds look great. Highly recommend.

    Ocean Custom Drapery, Blinds, Shutters & Shades - Custom Drapery and hardware with woven wood shades. (Natural grass cloth and reeds)

    Ocean Custom Drapery, Blinds, Shutters & Shades

    (143 reviews)

    TLDR: Future customers should be aware that if they are seeking multiple bids, conducting extensive…read moreresearch, or using modern tools to help evaluate design options, their experience may differ from what they expect from other vendors. During our consultation, I felt uncomfortable with how defensive the conversation became when we discussed obtaining multiple bids and comparing options. For a project of this size (34+ windows), I believe it's reasonable for homeowners to ask detailed questions, compare vendors, and carefully evaluate products, pricing, and installation approaches before making a decision. Rather than helping us understand the differences between available options, the conversation felt increasingly tense and dismissive, particularly when discussing our use of AI generated visuals to help refine the design direction we are trying to achieve. After scheduling a consultation, Gina later that same day decided not to take on the project, which is certainly her prerogative, and I appreciate that she communicated that before any work began. That said, the experience left me with the impression that questions, comparison shopping, and our personal decision making process were viewed negatively rather than as a normal part of a significant home investment. Future customers should be aware that if they are seeking multiple bids, conducting extensive research, or using modern tools to help evaluate design options, their experience may differ from what they expect from other vendors.

    Gina deserves some sort of award for the patience she demonstrated over the course of the year it…read moretook us to make a decision. She was personable, took the time to understand my style and always gave feedback/recommendations without ever pushing us in any direction. I had several home consultations with other vendors but Gina was the only one who truly took her time with us. You get what you pay for in terms of personalized service and results - both she and her installer John are wonderful to work with. Thank you Gina!!

    Broken Blinds? - blinds - Updated October 2026

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