going to renew my lease for a third year, havent had any issues living here, was surprised at the reviews honestly

ZERO STARS!! Avoid this company at all costs!! This company is run in an extremely incompetent and disorganized manner, and renters should think twice before signing anything with them. I properly removed myself from my lease by submitting a roommate termination/release form 8 MONTHS AGO, which the leasing office confirmed in writing was received and accepted. Despite this, the company failed to update their own records and later wrongfully included me in a lawsuit for issues that occurred after I was no longer a tenant. I went to the office in person when I received the letters in the mail a few days ago, left my contact information with the front desk, and never received a call back. Emails and attempts to resolve the issue were ignored. Their failure to communicate or take accountability has caused unnecessary stress, legal trouble, and wasted time -- all due to their own administrative failures and negligence. This company shows a serious lack of professionalism, basic competence, and respect for former tenants. If they can't correctly process a lease termination or verify their own records before pursuing legal action, that should be a major red flag to anyone considering renting from them. My advice: stay far away from this company. Extremely poor management like this can follow you long after you move out. read more

I've lived in Broadway Towers for almost two years, and I can confidently say this has been one of the worst apartment living experiences I've ever had. The building looks decent on the outside, but the inside is a completely different story. There are constant maintenance issues that take weeks--or never--get fixed. Elevators frequently break down, leaving residents stranded or forced to climb stairs with groceries. The plumbing is unreliable, with random water shut-offs and poor water pressure being the norm. Management is one of the biggest problems here. They are unresponsive, dismissive, and incredibly difficult to get help from. Concerns get ignored, residents get the run-around, and communication is nearly nonexistent unless it benefits them. It feels like once they get you signed into a lease, they no longer care. The building also has serious cleanliness and safety concerns. Hallways and common areas are often dirty for days. Packages get stolen. Security measures are weak, and questionable people are allowed to wander the property freely at times. For the amount they charge in rent, you'd expect basic reliability and respect for tenants, and you get neither. This place is overpriced, poorly managed, and a nonstop headache. If you're considering moving here--save yourself the trouble. There are far better places that actually value their residents. Broadway Towers has been nothing short of frustrating, disappointing, and exhausting. I do NOT recommend living here. read more

Broadway Towers - Didn't even care to properly paint and finish the leak that I had here. - Apartments Near Me - San Diego, California

Lets see...lived here in 2023 and moved out 2024 and 2 years later I get hit with a $3000+ bill saying I didn't give a "30 day notice to vacate" even though I spoke to the leasing agent in person before moving out and he said that the 3 week's notice I gave was totally fine and no issue at all. I proceeded with the usual move out procedure, emailing my notice to vacate (which I have proof of), signing paperwork, inspection, etc. I moved out on the last day of my lease which was agreed. Logged in to their system and paid my pro-rated cost exactly as it showed. Fast forward 2 years later.... I go to apply for a new apartment in a new apartment complex and app got denied because it says I have an outstanding balance of $3000+ still owed to Broadway towers. I contacted Broadway towers and turns out they are charging me for cleaning service (heavy apt cleaning and paint depreciated) which is about $700 and rent for an extra week and a half due to notifying them less than 30 days. Even though the leasing agent clearly said it was ok and not an issue and never brought up any extra cost. I went to Broadway towers to speak to the manager who never came out or even returned a call or anything. I had to speak to a rude leasing agent who basically said "it's not our fault the guy who no longer works for us didn't tell you that you owe up to 30 days after your notice to vacate" So basically, the agent I spoke to before moving out who clearly said there was no issue with me notifying them late, never said that they are charging from the day I notified them, up to 30 days in total and that technically I could've stood in that apartment until those 30 days were up instead of leaving on the last day of my actual lease. I explained all this to the rude leasing agent, showed proof of the email of me speaking to the other agent before moving out and the rude agent still said I owe them money for the extra week and a half. I never received any email or notice in the mail or email and her excuse was that back then they didn't used to send notices through email just through mail which I never received. Total shady business practice and i don't recommend this place. Now I'm having to get an attorney and deal with this mess that came up a whole 2 years later. read more

Natalie was my leasing agent and she was amazing! I transferred for work and needed to move asap! She was super friendly, knowledgeable, and very helpful this by far was the easiest moves I've had. I originally had picked a different unit and had second thoughts and she was so helpful in helping me find the unit that was perfect for me. Super patient and I very much appreciated her taking her time helping me. read more

Been living here over a year in Concert the newest tower, the worst building I've lived in downtown SD in the last 5 years. Just exactly like the other Pinnacle Properties in San Diego. If your not section 8 don't waste your money here. Shitty construction, appliances always breaking, and management is non existent if you ever have an issue. Go spend your 3.5-4k a month on a better building with better service. read more

While going through the leasing process I worked with Natalie. She was extremely helpful, kind, and thought about me and what would work best for my situation from start to finish. She made the moving process 10 times easier! She is hands down the best representative I have ever worked with while leasing. read more

Natalie, my leasing agent, reached out to me and was incredibly helpful with scheduling tours and accomodating my many requests. She even helped through the application process and coordinated with her manager. She is very polite and very real with you which is a great touch. I cant thank her enough and appreciate her dedication to my living situation. Highly recommend seeking her if you are interested in living in this apartment! read more

Living at Concert Residences has been one of the most disappointing experiences we've ever had. We moved in expecting a secure, well-managed property, but instead we've dealt with months of neglect and safety failures that management continues to minimize. The garage gate has been broken for over three months (since July), leaving the entire parking area completely open to anyone at all hours. We've repeatedly found liquor bottles and trash inside the parking spaces near the gate, not outside. There's a visible homeless presence around the property, and with the gate open, anyone can walk in or approach residents without restriction. There are no cameras or security patrols inside the parking lots, leaving the area unsafe and unmonitored. Our EV charger was stolen from the garage because of these security failures, and multiple packages have gone missing. Despite filing reports and asking management to review video footage, we've never received any follow-up or resolution. Inside the building, noise disturbances from other tenants happen constantly -- both on weekdays and weekends -- often late at night, and management has done nothing meaningful to stop it. The fire alarm recently went off late Sunday night because someone was vaping indoors, disrupting the entire building with no accountability afterward. We also experienced property damage on our balcony from liquid leaking down from above, which management acknowledged but never reimbursed or repaired. The pool heater has also been broken for months, leaving residents with a freezing pool and a nonfunctional spa. Management's typical response is to say, "I'm sorry," but then do absolutely nothing to fix the ongoing issues. This property is marketed as a luxury community, but in reality, residents are left with broken gates, unsafe parking, missing packages, poor maintenance, and zero accountability. If you're looking for an actual luxury apartment, avoid this one. Find a community that values safety, communication, and residents' well-being because this is not it. read more

Avoid this place if you can, seems like a nice luxury apartment but they WILL try to scam you after you move out and charge you unnecessarily. They're charging us $400.06 (where did the 6 cents come from???) for repainting the walls due to wear & tear when there's no damage, and it's ILLEGAL to charge for this. Any attempt to contact them about this has been difficult. I asked to send over our lease too to see where they specify paint charges and they sent me over a blank email with no documents attached. Trying to prey on tenants who don't know any better and will just pay the damages regardless. read more

Broadway Towers - Apartments Near Me - San Diego, California

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If I could give zero stars, I would. Living at Concert Residences (955 11th Ave, San Diego) has been a nightmare for me and my family. We had major water damage in our unit that came from another apartment above us, and since then our lives have been completely disrupted. The management team here, property manager Dalice Harvey and resident services manager Naji Adair, have been absolutely awful to deal with. Instead of providing solutions, they repeat the same explanations about the problem over and over, while ignoring how difficult it has been for us to live in these conditions. They don't care about tenants, only about the building. For weeks, we've had industrial blower fans running nonstop in our small apartment. They are extremely noisy, make it impossible to live comfortably, and even prevent us from leaving our dog at home alone. The handyman has already told us multiple times the walls are still wet, which means more fans, more noise, and more days of disruption. Meanwhile, management promised communication, but then went 3+ days without any response to my emails. And instead of supporting us, they even charged me a late rent fee while we're living in a partially uninhabitable apartment. That says everything about their priorities. All I've asked for is fair treatment: a rent credit for the time my unit is disrupted, or the option to break my lease without penalty. Instead, I've been ignored, dismissed, and left to suffer through this situation. If you value communication, respect, and basic livable conditions, I strongly warn you to avoid Concert Residences. I hope this review reaches someone higher up, because the on-site management has failed completely. read more

Liz the property manager is AMAZING. I'm realtor so I work in this industry. Liz goes above and beyond. She is TREMENDOUS. The building is beautiful as well. All first class read more

I haven't lived here. I was considering moving here. It's expensive. It was 3500 starting for a 2 bed 2 bath. The building is new. Only about 3 years old. So it has a lot of new things. I walked away feeling like you pay for the perks of the place and the skyline rather than a spacious apartment (the two apartments I saw were pretty small). The perks includes a swimming pool, a hot tub, multiple decks to lounge around, a second floor gym which is okay at best (perfect for those who arent super active), a third floor multi purpose place (including three private rooms to take meetings if you work from home, a handful of TVs - you have to rent the remote from the main office on the ground floor, places to lounge around and places to chill with friends etc), a mini dog park, two BBQs, and a gorgeous view of the city. I saw two corner units which didn't come with parking spots which made it 500 dollar cheaper. It still cost 3100 dollars a month. The parking garage requires some skilled driving to make sure you don't hit the pillars and other cars entering and exiting. Yasmin was my agent. She was fantastic. Super bubbly which is her job but kept it real when I asked her to. Being oversale-sy is a turnoff for me. So I appreciate when I asked her to keep it real, that she did. She's a gem and I hope management keeps her around and give her a raise. I didn't end up renting this place because I personally don't think it's worth it. I like having a spacious apartment that doesn't break the bank and even with it being 3500 a month which I can afford, the perks don't wow me enough to sway me. read more

It's already been a week since we've moved into our new home at Concert Residences. This is the best experience we've had so far. A gorgeous view, a brand new apartment, all the new kitchen appliances, a huge balcony. To say nothing about the amenities: a great gym and a great pool; a spacious multi-functional co-working, a breathtaking roof top. And our very own San Diego sunset every evening. Yasmin is the best leasing manager ever. Thank you so very much for everything. You were our guardian angel. The whole application and move in process went smoothly and nice. P.S. I've been reading different reviews here, I honestly don't know where people took their poor experiences from. The bums - yeah, they are everywhere in downtown SD, this is not something a leasing agent can stop. The place is epic. Highly recommend! read more

Just wanted to give a shoutout to Natalie Flores for being so compassionate during my appointment with her. She was very professional, organized and businesslike. She even scheduled a last minute appointment for me to view the units. At this time I'm waiting on a decision on the unit. I wish her well in all her endeavors. Earnestine Jones . read more

Finding an apartment from out of state can be stressful, but my experience with Yasmin at Broadway Towers was nothing short of amazing! After dealing with multiple leasing agents at other properties who made the process difficult, Yasmin was a breath of fresh air. She was thorough, professional, and incredibly responsive. She followed up consistently, kept every commitment she made, and truly went above and beyond to make me feel welcome and excited about my move. Compared to other places I looked at, the experience at Broadway Towers was on another level--all thanks to Yasmin. She made what could have been a frustrating process seamless and enjoyable. If you're looking for an apartment in San Diego, I highly recommend Broadway Towers--and especially Yasmin! I can't wait to move in this March. Thank you, Yasmin, for making this such a fantastic experience! read more

Where do I begin?....This entire experience has been HORRIBLE. night # 1 of our lease, a homeless man overdosed below our balcony. "welcome to the neighborhood!!" We were told when we moved in that the homeless are cleared on a daily basis...NOT TRUE! they will masturbate, poop at the entrance and harrass residents. (AT THE FRONT DOORS and the building does nothing to rectify the problem.) They have Gnats and flies in the plumbing, they are aware of the issue and only treat the office area...ur on ur own with the hallways and apartments. The plumbing also sucks and water backs up and stinks up your place constantly. There was a water leak a few floors up, they came to our apartment ripped up the walls and left a huge industrial fan for TWO WEEKS in our apartment running off of OUR electricity. The elevators NEVER work. At one point, out of the four elevators, only one was working for 32 floors of residents to share. (25 min wait) Another time they ALL went down and we had to climb the stairs to get to our apt on the 15th floor because the proposed wait to fix the elevators was 2 hours long. Not enough parking for the residents so they charge an extra 300 a month for one spot. also the garage is tight so maneuvering down there is at ur own risk. It occasionally rains in the lobby from their plumbing issues. Roof jacuzzi was down for TWO MONTHs (amenity we pay for) as it leaked into the apartment directly below it. We had a "secure" paid storage unit that required a key fab to enter the room and only the other residents that had units in the room had the fab for. Well it was so "secure" our unit was broken into and we had over $2000 in items stolen. We reached out to the manager and was supposed to get a list of who accessed the room and they NEVER replied back after numerous attempts to rectify the situation. Management is constantly changing so no one ever knows what's going on. The building is a huge frat house. The garbage shoots stink up the hallways. The finishing's are poorly done in the place and the paint and walls chip for nothing. The dog park up stairs is cleaned in the mornings and that water falls onto your balcony non stop and stinks to all hell. When we moved we took a 5 minute video as we left the place immaculate and clean and they are trying to change $592.00 for painting - lmao staaap it already. Also the amenities such as pools and jacuzzi are always dirty with scum on the walls of the pool and jacuzzi. the outdoor rooftop grills and heaters never have propane. I can keep going but I'm so happy our lease is up! GOOD RIDDANCE Its sad this was our downtown living experience with this building. please do yourself a favor and go elsewhere... this place is not worth it. read more

Natalia was a tremendous help. I scheduled a tour through a third party app ( apartment lists) and for some reason it allowed me to schedule it 30 mins before they were closing. Natalia still gave me a fantastic tour of Broadway towers and explained all of the specials they were having and a military benefit. She made me feel right at home. I will definitely be signing a lease with them. read more

Scheduled a tour with Natalie and she was so helpful throughout the whole process. Made the experience seamless and fun checking out different layout options for my price range and possible options for the future. read more

very informative and helpful and knowledgeable on the apartments and the placement of where they are great viewing overall

I had an incredible experience working with Natalie to get my application & move-in sorted. I can't praise her enough. She made the process effortless and touched base with me any time there was an update. I was out of town so I wasn't able to tour my unit before I moved in, but Natalie facilitated a virtual tour as well as an in-person one for a friend of mine. She advocated for me from the moment we connected regarding my interest in the property to the moment I picked up my keys. read more

I had a great experience at Broadway Towers. Yasmine my leasing agent made my process very very smooth. She made it happen in 2 days. I haven't had any issues in my apartment or with the management. Everyone is very responsive and would attend to you if you have any questions. The main person carrying this place is Yasmine; she deserves more than 5 stars. read more

I've been on the hunt for apartments and this by far has been the worst experience ever. I have never in my life been treated by someone so condescendingly. Veronica up front was the person to give me a tour. She was extremely rude and unpleasant. She insisted on me leasing an apartment I did not want and also tried to belittle me simply because I said paying $180 for parking was a lot. If I really wanted to I could lease this apartment but now this is a definite no. The best part of this building is the view, but other than that these apartments are extremely small, the rooftop is not maintained and has dead grass in every corner, there's construction going on, you'd have to wait to even get a parking space at least 6 months from what she said (this is downtown you def don't want street parking), they say it's custom interior and looks really cheap, the carpets were dirty. I will never consider living here. I hope management/ the owner reads this and does something about their rude employee, as well as their building. It has great potential, but it's not kept well. read more

Broadway Towers - This is the hot tub. Like what?? Paying all that money for this? Immediate no for me. - Apartments Near Me - San Diego, California

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I have been here for 2 months and the complex exceeded my expections. The aparment and amenities are great. Also, the leasing agent Yasmin is amazing, she answered all and every single of my questions before renting the place. read more

The views from the rooftop are amazing. Cheers to the property manager for the excellent 5-star training provided to the staff, maintenance team & housekeeping included! Both Emi (leasing office) + Angel at the front desk are always very professional & helpful. I highly recommend this business. read more

Broadway Towers - 30th floor penthouse - balcony views. - Apartments Near Me - San Diego, California

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My partner and I moved from Colorado to California and were able to secure an apartment in a weeks time thanks to the help of Yasmin Espinosa. She worked with me virtually so that when we moved we had a home to move into. She was so accommodating and helpful, and made the move less stressful. I would highly recommend her to friends and family as well as the apartments at Broadway Towers! Luxury with a view at an affordable price. read more

Ms.Yasmine was very helpful in finding what worked best for me. Every moment in the office she made time and answered all of my question. She explained everything thoroughly and kept her promises. read more

A great experience all around moving here. Our agent, Yasmin, created a great atmosphere with her personality, which sold us on the property. She got all of our paper work done like clockwork. She is the best, even coming in on an off day to help us! Her level of dedication sold us even more. The building is very nice with awesome amenities, a good location, and close to the freeway. All the staff are very welcoming and helpful. 10/10 would recommend. read more

The process was so smooth and easy. I appreciate how Natalie Flores was quick to respond and help with every step to make the move as quickly and convenient. read more

I wish I could give zero stars, or even negative stars, but I have to give at least one, so here are five main points to explain why they deserve NO STARS! 1. They don't tell you about the long wait list for parking until AFTER you sign your lease, even if you emphasized how important this was going in and were informally promised a spot (total bait and switch, I hope they get sued for this) 2. it's $10k + your security deposit to break your lease, under ANY condition (red flag, but makes sense considering how shady their business practices are!) 3. They told me they don't allow anyone whose name and credit is not tied to the lease to have keys (not even spouses, family, kids) 4. Rude and unresponsive staff, asking them to do their jobs is like asking them to sacrifice their firstborn. Unhelpful in every way and hard to reach, and once I was accosted for seeking help in-person. 5. Will not accommodate my disability! Will not accommodate for safety concerns! Will not accommodate for jack-s**t once you're trapped in that stupid lease! BONUS: They also did not provide lightbulbs when I moved in, which I have never experienced before, even at my cheap-o apartments as a teenager??? For $4,000/month you think they'd have that covered read more

I love living here! The facilities are really nice, the gym has so much equipment, and the pool is always clean. The staff is always very nice and helpful, especially Olivia. read more

I had a virtual tour with Yasmin and fell in love with the complex at first sight! She's an amazing leasing agent and made the entire process so seamless, and was always available to answer any questions I had (even during her days off). It was somewhat frightening moving to a new city/complex without seeing it in person but she made sure that it was a safe and secure location (moving in as a single woman), she even FaceTimed me to show me the streets. She's the absolute best! read more

I honestly had a great experience with Broadway Towers. I worked with Yasmin from the tour to my weeks settling in. She was amazing from the beginning to now and she continues to help you out. As soon as I walked into my apartment I knew it had to be mine. She knew how much I wanted it and she did everything she could so I could secure it. Her communication was amazing and very timely. Likewise, she was super professional and pleasant to work with, as well as patient. If I were to work with any leasing agent I recommend Yasmin. Also! I want to shout out to Fernando the security officer since he helped me move my couch into the elevator. The staff overall have been super nice and helpful. read more

I couldn't let this year end without giving a huge shoutout to Natalie! From day one, you've shown so much poise, kindness, compassion, and competence. It was a whirlwind of an experience with so much happening at once, yet you stayed calm and focused, which helped me do the same. You advocated for me and my family, and I don't take that lightly. It's clear you genuinely care about the people you serve. From our family to yours: here's to making 2025 your best year yet! read more

Well good day, to all of you who live in this establishment, my wife and have lived here for 18months. I will tell you this place for a lack of better terms is straight trash. Jazmin the leasing agent set us up for failure with this place, but now let me explain. When we came to check out the establishment I asked about the homeless out side she lied and said they are really never there that was a lie. The first night we moved in we watched a bum overdose and die on the street welcome to Broadway towers. The next thing we got a storage unit on b2 there are only few lockers in there with limited access to whom only rented the storage, 4 days later our locker was broke into and 2,500 worth of personal belongings where stolen. We asked for a copy of the log who entered the room they said they would give it to us, yeah right we moved out never got it for our police report. We had a leak in our apartment from the one upstairs they opened the wall left an air dryer in our u it off our electric smh. The facilities we didn't really get to use because they were broke and down just like the elevators which my son and I got stuck in then they closed it down for two months. Then we have all the frat party people bringing over prostitutes, when I leave for work at 5 am watching them walk out holding their clothing disgusting. The drug addict bums shooting up in front of the building then dedicating in front of the doors and master baiting while there are children in this complex and security does nothing beside be on there phones. Maintenance will try and enter your unit after one knock. At the end my wife and made are unit look like the day we got it still tried to charge us $492 sorry we will not pay that and we can go to court we have videos and photos and documentation of this shit hole place anyone else that on board let us know they need to be checked for this zero stars but I had to put one don't go into the jacuzzi unless you want an std read more

This is an update on my refund, of the $250 i gave to hold a place. It was suggested at the time because there were "only a few units left. They swiped my debit card and took the money in seconds. Next day when i called to ask it to be refunded, "oh it will take about 3 weeks. Comes from Canada, we don't put it back to your debit card." The IRS sends refunds fast then this joke of a company. I notified them 3 weeks ago. Nothing. Would love to know the companies name in Canada. I see others on Yelp have had issues with having money returned. Do Not Give a deposit to hold here. You won't get it back. read more

never been so happy with where I live. Leasing agent Yasmine is THE best & the apt is safe & gorgeous. read more

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This place is a joke. Elevators never work. They don't keep staff on site needed for emergencies in the building. Nothing works this place is a joke! Can't wait for our lease to end!!! read more

For anyone moving to the area, especially military members, DO NOT lease at Broadway Towers in downtown SD. I've had nothing but problems since moving here in June - 2 months ago! RENT: I went to the leasing office on 6 June and discussed with Abegail the charges on my account because I owed a balance of $512.72. After the amount was paid, I was told that there was a mistake on my account and a $1,000 rental concession would be added. I also noted that my lease had an error in the total monthly rental amount. I was told that I would be sent a new lease to sign that would remedy this issue, with the correct amount. I called the office on 7 June and spoke to Angel to verify that a lease was being sent, and was informed that the office was busy and that it would take a few days. I went to the office again on 10 June and spoke to Veronica who again explained why my account was wrong, but did not offer to send a new lease or agree to change the charges to match the agreed upon amount. On 24 June I talked with the property manager, Alexandria, and stated that I was not paying anything over the agreed upon amount stated in my lease agreement, and that the rent I had been charged was inaccurate. Upon leaving the office on 24 June, I was told that I would be contacted by the property manager on 27 June after she made calls to corporate and to the property legal team. I paid the rental amount I calculated to be accurate based on my lease agreement, sent an email detailing my payment amount, hand delivered a check to Alexandria, and on 6 July after receiving no follow up response as promised from Alexandria, I received a 3-day Notice to Pay or Vacate on my door for the remainder amount owed. It was not until I contacted their corporate office, involved a Navy JAG Officer, AND physically came into the office after standing duty to speak to Carlos that they fixed the amounts and revoked the eviction process. DOG URINE: My upstairs neighbors dog has urinated on their patio which has then seeped onto my patio 6 times, and counting. Nicholas, the Asst Manager, offered to clean my patio the first time, and said it was only a one-time courtesy. Now it's my responsibility to clean, and they're issuing a $100-$500 fine to my neighbor every time their dog pees to "hopefully remedy the problem." They're collecting a profit while I am cleaning someone else's dog urine off my patio. When I asked for a cleaning service and a rent compensation, management ignores my emails. This issue is still ongoing. AMENITIES: The complexes gym A/C has been broken more than it's been running, and it's nearly 80 degrees inside. Try and enjoy your workout while suffocating due to poor air ventilation. There are trash chutes in the hallway that are improperly used all of the time resulting in fruit flies in the hallway that span into individual apartments. Every hallway smells of marijuana and trash. Over the 4th of July holiday, my car was broken into on the property by one of my neighbors, and management said they're not liable (reasonable, they're definitely not liable according to their rental agreement). However, they refused to do any sort of investigation other than to fix the gate that was broken. A broken fence won't stop my neighbor from breaking into and stealing from my car. All Nick gave was an "I'm sorry, call your insurance." Speaking of cars, you park underground, underneath the apartment complex where there is no cell-service, no cameras, and no call-buttons for assistance. Overall, the list goes on. Seriously, this is the WORST. Especially for my military members - save your BAH and live elsewhere. The management and corporate office is by far the worst in customer service. They won't even provide communications to talk to anyone higher than Nick, and Alexandria refuses to speak to anyone. This apartment has been the biggest headache of moving to California. Save your time, your energy, and spend your money elsewhere. Ensign Sheryl George, USCG read more

One of the worst buildings in downtown. The building feels as if they were a lot of corners cut when building this the staff also doesn't maintain the building well so it's often very common to find dog feces and other fluids in the elevators or parking garage. However, the building staff is the worst part of the experience. They're rude, unhelpful, and unpleasant. read more